I originally provided a 5 star review of GMON but after much thought and guilt about other's responding favorably to my review I've decided to share my true experience with this company. I hired GMON based on previous reviews but there were a few revealing ones that touched on a certain staff member who made their projects very unpleasant and difficult.
I too ended up with a similar, if not more nasty and protracted, experience with one Monica Cabezas. From the beginning my communication with Monica was doomed when she misinformed me until the 12th hour that my presence at our jobsite (we were doing a fairly simple lot subdivision that required a survey, Slope Band Analysis and final survey report) wasn't required in spite of my concerns that access was limited due to a locked fence. After SEVERAL delays in scheduling due to her lack on communication I finally learned that my presence wasn't required and I was furious about the delay. I suggested we have a sit down with the surveyor (the owner) to discuss better communication moving forward. Her response: "If you don't like our services we can refund your money and you can go elsewhere". Very professional.
Since I'm a detailed individual I started keeping a chronological history of my interactions with Monica. The most egregious one after much lip biting on my part to keep from receiving more of her ire (which came in the form of INTENTIONAL non-communication and shitty, terse responses) was a final map that apparently required a simple form from the city to finish the process. Our expeditor (that's a whole other story) and Monica never bothered to point this out. And when I queried Monica as to the turn-around time to complete the final map I was told "8 weeks". At 9 weeks (lest I "bother" or inflame her) I emailed to find out the status of our project to which she responded: " Oh, we haven't done anything because we were waiting for the form".
I exploded in anger and subsequently printed out my chronological history of interactions with Monica and hand delivered them to their office to the attention of the Owner/surveyor. I received an email from the owner after the weekend apologizing and telling me my project would be handled quickly and that I would have a new project manager, Ally, handling our affairs.
Fast forward to the ultimate survey being finally accepted by the city (it still required 2 revisions which, of course, slowed down the process) and a requirement of the surveyor (GMON) to place the monument settings. The surveyors came in a reasonable amount of time (I guess my presence was still not required) BUT they stopped short of completing their survey. When I asked Ally what the problem was she informed me that they (the surveyors) needed a clarification from the city as to how/where the setting were placed. Fair enough. But then I received an email that the scheduler had us rescheduled for the final survey in THREE WEEKS!
I hit the roof, especially when I found out the scheduler was none other than MONICA CABEZAS! I insisted on a better date and was subsequently rescheduled for later that same week (go figure). Why, based on my experience and those of others who commented on Monica's lack of professionalism, she wasn't fired at this point is beyond comprehension. Anyway, the monument settings were finally completed and submitted to the city. Meanwhile, much to his credit, the owner/surveyor Jerry waived the 50% balance owed due to the aggravation and DELAYS (at least 3 months overall) Monica caused. And Jerry's work was excellent so I can't take anything away from him.
BUT, if you want to experience the kind of aggravation and unprofessionalism I did ON TOP OF trying to deal with the city and other circumstances (don't EVER do business with the "expeditor", Pardo Land Management) then have at it. This is not an experience I would wish on ANYBODY! read more