The company hires the best companies such as Armour Plumbing who not only determined we needed NEW systems, not the one worn from age. And they did it. New, right into the wall, shiny materials, and they even tried to refuse our generous tip for their rewarding work!! read more

Invitation Homes sent to Techican to my home yesterday. I was very pleased with the work. They knew what they were doing. Both of the technicians were professional and skilled. Thank you -Dr.Thompson read more

Invitation Homes - Before the technician came to the house. - Property Management Near Me - Glendale, California

See all

Negative Five Stars Don't lease here, you will come to regret it. Corporate greed doesn't value loyalty or timely payments, but only that they have warm bodies in the ghost towns they're creating by snapping up any and all affordable single family homes across the country. I disliked them immediately and after eight years due to being stuck in a terrible housing market thanks to these kinds of companies. I feel stuck. Don't rent here. It seems ok at first but as soon as you sign, they have you by the neck and they will take all they can from you in mandatory monthly junk fees for air filters, mandatory cable, and renters insurance issues even when a third party policy covers you. One day I'll move. I won't ever find any peace here. read more

Invitation Homes is the absolute worst! Last week, I received a phone call and voicemail from Invitation Homes, telling me that our account was past due and delinquent. How in the world could've our account be past due and delinquent, if the early move out penalty of $6,000, was just posted to our account on the same day? This does not make sense. Additionally, I believe that Invitation Homes owing balance and "collection practices" are illegal. As such, I have alerted the Fair Housing Authority and the Better Business Bureau (complaint case 24686341). All of our previous monthly rent payments were either been paid ahead of or on the due date. I returned the Invitation Homes illegal collection phone call around 8:30am last week, and I was forwarded to some sort over overseas call center. I asked to be called back by some sort of manager in the USA, but I have yet to hear back from anyone at their customer care department. Moving on, several times my wife and I asked Invitation Homes Associate Hamilton Hanley III, how much the early lease termination fee would be, and when would it be due. Unfortunately, Hamilton Hanley III never gave us a straight answer, and he only forwarded us a list of Invitation Homes employees, without any sort of contact information. Next, I have already filed a complaint with the FTC (report #199373755), regarding the bogus fees that have been charged to us by Invitation Homes (that were not disclosed in the rental agreement). Finally, some sort of Manager named Mariah Curley called me last week, but she was unable to provide any sort of support or remediation. In closing, Invitation Homes is highly mismanaged, charges unagreed upon fees, has horrible customer service, and uses illegal collection practices. I would NEVER recommend anyone to rent from Invitation Homes. read more

I've been in my home for almost a year and it's been fine. I know previous reviews have stated that they don't take care of repairs but I haven't experienced it yet. Only thing that sucked is that I asked if they can somewhat clean the walls because when we moved in we didn't notice certain stains until I thoroughly got to walking around the house. Not to mention that there were squatters here on the day I was supposed to move in so really I just wanted the home to feel somewhat new within the interior. But when I submitted a request for they sent the maintenance guy with a can of paint and some brushes and he told me that I was supposed to take care of the issue. I was so angry about that. read more

BEWARE!!! we have been renting from this company for three years and have experienced serious greed and hidden fees that the company was ultimately sued for recently for $47 million. In January, we had a water main break. It was no fault of our own. The city took hours to come and cap the leak.. the water bill was more than double and when I reached out to invitation homes , I got the following email response saying that they would ask for a concession for us because their name is on the water bill and technically the line was on the property. Roxana Fernandez has been extremely rude and unprofessional throughout this entire process being unwilling to work with us considering the situation. Now she tells me she doesn't believe that the amount is enough to warrant a concession, even though our bill on average has been about half of this bill and consider considering that I have evidence that the water had been running for hours. This is a problem between invitation, Holmes and Suburban Water systems but invitation Homes and Roxanna specifically does not want to take accountability and make a simple phone call to reach out to see if they can get a concession because we are not the actual account holders. She interrupted me multiple times and then hung up on me refusing to answer any emails. This is the kind of treatment that you received from invitation homes as a paying tenant. read more

Invitation Homes - Email confirming concession fit high water bill. - Property Management Near Me - Glendale, California

Innovation Homes is a perfect place to start having family and friends come over and see that there are places to rent out there for for families. We've never had any issues with this company when you call for service and maintenance. They're on it. I greatly appreciate invitation, Homes and also the service man that come out here to do service on the houses and I greatly appreciate everything that they do for us and my family. read more

Shortly after moving in, we began experiencing significant electrical problems. About ten outlets stopped working, and one entire room had no electricity. We also lost power to the outlet that supports both our refrigerator and the home's advertised "smart home system," which is an additional service we pay for each month. Initially, during our first week in the home, we believed we had simply tripped a breaker while vacuuming. However, when we realized that all but three outlets were not functioning, we immediately submitted a work order. Despite the seriousness of the issue, it took approximately five weeks for a technician to come out and assess the problem. On February 16th, a technician finally arrived but informed us that he could not complete the repair without additional approval and would need to escalate the issue. We then had to wait even longer for a resolution. Power was eventually restored on February 22nd. While we appreciate that the issue was ultimately fixed, it is frustrating that it took over a month to resolve such a major electrical problem. A delay of this length--especially when it affects essential appliances and paid services--is unacceptable. We expected a much quicker response and resolution time. read more

We loved Steve Otterback he sure knows his stuff he's an expert, he provided excellent service and very helpful, great guy overall. He made sure everything is in perfect order before we move in did go extra mile too to provide excellent service. Thanks Steve! read more

This review is about Steve, the technician who serviced my home today. He was professional and knowledgeable, and he fixed the issue I was having quickly and efficiently. Since I recently moved in, this was the first time I've had a technician come out, so I was a bit unsure what to expect. However, I was very pleased with Steve and the work he did. I would definitely request his help again. Thank you, Steve! read more

This is a review for Edgar (Maintenance/Technician) who handled our move in orientation. Edgar was great! We arrived early for our appointment, but he was able to accommodate us. He was very thorough and explained details to us clearly. He took notes of our comments as well. We are looking forward to moving in soon! read more

Hi Invitation Homes, looks like you rented a house recently here in Fontana, CA. How can I tell? A ton of cars on the driveway, front lawn and sidewalk. Also, loud music that can be heard from down the street. Who can be contacted from your company to address this? read more

They a scam waste ppl time and ask for a security deposit over 2 thousand in 48 hours without even seeing the property in person the people they hired for the company is rude unprofessional over the phone and after being approved they are misinformed tell you one thing and do another just to keep ur 50 dollar application fee no help at all I do not recommend anyone to go thru this company at all especially if u trying to rent from the the company of invitation homes in Palmdale ca 93551 worst experience ever!!!! read more

Great home in a nice area. But a bit pricey Make sure to find a good home.......... Thank you read more

Juan ramos came to fix our restroom there was a leak he was very quick and efficient. Very respectful thank you!

had my first pro care maintenance appointment the man was very nice and explained everything that was going on to be done had no problems with the service or quality of care read more

They assign people to your home mine is Yesenia Hernandez out of the Glendale office in Ca She is very rude and has a snobbish attitude She takes her time to answer emails and call and when you least expect it she adds fees and charges to your account with out evidence of what she's assuming or just out of spite I was going to renew but I'm not anymore I'm getting away from them read more

IH was a life saver in accepting our application while others snubbed and denied my family with a Dog. Single 3 bd home with a swimming pool, a fenced yard, two car garage, and a large car port in a lush neighborhood with a view of the Hills. $4000 mo. God Bless IH Merry Christmas read more

Invitation Homes - Private backyard with a beautiful swimming pool with a monthly service. - Property Management Near Me - Glendale, California

See all

Invitation homes lease program is a perfect place to get a home, they really truly care about there tenants, and when there is any problems with the home they take care of it right away read more

I am not the type of person who leaves bad reviews. I usually prefer to resolve things privately and give people the benefit of the doubt. However, my prolonged experience with Invitation Homes has compelled me to share this warning. My tenancy has been tainted by two major failures: 1. Neglected Safety & Repairs For 46 days, I dealt with a severe roof leak that impacted the habitability of my home. The water intrusion wasn't just a mess, it was a safety issue. Water pooled in my kitchen light fixture and shorted out the power outlet. Despite their own maintenance worker confirming this was a hazard, it took 15 days for them to address the electrical danger. 2. Ongoing Noise Violations On top of the maintenance chaos, I have dealt with persistent noise violations that breach the standard Covenant of Quiet Enjoyment. Management has consistently failed to address these disturbances effectively, leaving me without the peace and quiet I pay for two years. The Management Response What is most concerning is the attitude from the team (specifically Gilberto Camacho and Yessenia Hernandez). They characterized the electrical safety hazard as a "mere inconvenience" and said they don't see it as an issue because they said so. They have been dismissive of the noise complaints. After living in a construction zone with toxic fumes, dust, and constant noise for over six weeks, the compensation they offered was negligible. I expected a professional management company to prioritize tenant safety and quality of life. Instead, I had to fight just to get dangerous electrical issues resolved. I cannot recommend renting here. read more

Great management company I've been renting my home from them for over 3 years Fast maintenance repair read more

Fabian Diaz was incredibly helpful in assisting me with my issue of not being able to login to my account and pay my March rent payment. Fabian went above and beyond to help me out and took his time to figure out the problem for me. He deserves to be commended for his service and his support. Thanks Fabian!! I appreciate you very much. read more

If I could give zero stars, I would. I have been dealing with Invitation Homes for over a year and a half, trying to get them to take responsibility for the overgrown ivy on the property they own next to mine. The ivy has now reached over 10 feet high, and their refusal to act has ruined the appearance of my backyard, mainly due to the broken trellis hanging over my side and the dried-out ivy, which looks terrible and attracts rats that nest in it and jump onto my property. Instead of constantly asking me to send pictures, they could have sent a maintenance manager in person to properly assess the situation. The fence, which is shared between our properties, is completely intertwined with thick branches that I cannot trim down myself, and now the ivy is ruining the fence. It tore into the bamboo privacy fence which I had to remove myself. The front yard and sidewalk on their property are also neglected and never properly maintained, making the entire area an even bigger eyesore. I have spoken to professional gardeners, all of whom confirmed that the ivy must be trimmed and the trellis either removed or replaced--but this must be done from their side of the fence. Yet, Invitation Homes refuses to act. The tenant has even complained that they don't return his calls, while Invitation Homes blames the tenant for not letting them in to take care of the issue. Meanwhile, nothing gets done, and I am left to deal with the consequences. After dozens of calls and emails over 18 months, they still won't take action. It's easy for them to ignore the problem when they're not the ones living next to this mess. Their lack of accountability, neglect, and complete disregard for the community has made my home environment stressful. My backyard, where I love to entertain in the summer, is now ugly and unpleasant because of their refusal to maintain their property. I have lived in my home for over 20 years, and none of the owners before were as unfriendly as they are. read more

See all

Recently went into a lease with this company and let me tell you, awesome experience. Frieda Sann was super helpful and answered any question I had during the whole process. I never felt like I was on my own or jumping through hoops. I would recommend Invitation Homes. read more

Frieda - Leasing Specialist Frieda was incredibly helpful throughout the entire process, always keeping me updated and guiding me with clear, timely information. The self-tour option is fantastic -- it gave me the space to explore the property at my own pace and really assess every detail. The house itself is great, and the overall experience was seamless and stress-free. I felt well-supported from start to finish, making this a standout leasing experience. Overall great price just what our family can afford If you're considering a property tour, Frieda is the person to work with for a smooth, informed, and positive process. read more

This review is a specific shout out to Frieda who helped my wife and I move into our rental home. She was communicative, organized, and answered all of our questions. I would message her and she would respond back within the next day, if not day of, and was really thoughtful. If you are fortunate enough to work with her when renting a home, then your renting process will go smoothly and stress-free! read more

Nothing improved. They still charging me for something I had nothing to do with. You would think that they would work with me somehow but no. As far as payments they dont have a plan. They want you to pay the full amount on their portal. For example say i want to pay half my rent mid month to ease the stress. You have no options. Times are hard but what can u expect from a business who just wants to make money and not be understanding. I can gripe but eventually there will no resolution. read more

We were extremely impressed how quickly they came out to fix the issue. They were courteous and very professional. It did not take them long to recognize what the issue was, and they immediately resolved it within the timeframe. I would definitely recommend them with other service issues. read more

Emilio and the Fixer was exceptional, great customer service skills and very informative.

We rent from Invitation homes and have been very happy. Anything that breaks and needs fixing, they are very quick and reliable to repair it. read more

Just had our 45 day procare visit. Better than expected in every way. Professional yet pleasant, very efficient. And quick! So far Invitation has exceded expectations. From the initial process the lovely Katelynn at the office, the move in, all great! read more

Ending my lease after 11 years, and I would never recommend this company unless you're prepared to deal with ongoing problems. To start: When we first moved in, the house had squatters who had stolen the range and outlet faceplates. It took weeks just to get a new range installed. Over time, we encountered one issue after another--always met with bandaid, Mickey Mouse fixes. There was moisture in the kitchen due to an old, deteriorating roof that had been tarped and tarred as a so-called "fix." We had leaks under the kitchen sink that caused cabinet damage, which they "repaired" by drilling a board over the damaged wood and leaving it like that. We also had a carbon monoxide leak from an old wall heater. After threatening to report it, they finally tested it and confirmed it was leaking dangerous levels of CO. Only then did they replace it. They even offered to pay our hospital bills, but I didn't pursue it--though, realistically, I should have taken legal action. The hallway bathroom was another disaster. They replaced the toilet and tub, breaking floor tiles in the process. Worse, they failed to connect the tub plumbing, which led to flooding in two bedrooms and the hallway. They had to cut into a bedroom wall to access the tub since there was no service panel. That said, the patchwork was actually decent, so I'll give credit there. The bathroom frequently backed up, and their subcontracted team installed a clean-out right in front of the bedrooms. On hot days, the entire hallway smells like sewage. There's no central AC or ceiling fans in the house. We installed ceiling fans ourselves (replacing their cheap "boob lights") and were told we'd need to remove them before moving out--because "Invitation Homes doesn't want anything costly left behind" that the next tenant might expect to be maintained. Ironically, their rental photos do show rooms with ceiling fans. The electrical is extremely outdated. Running a fan or portable AC along with a microwave or blow dryer causes the fuses to blow. During summer, we had to switch things off just to run basic appliances. They did install one dedicated outlet for a window AC but refused to accommodate any further upgrades--even though the home has no real ventilation or cooling. Every summer, the house is overrun with ants. We paid out-of-pocket for pest treatments for years, but the infestations returned like clockwork. Every subcontractor who came out would tell us the same thing: "The company is cheap and doesn't invest in these homes." Basically--slumlords. Our rent started at $1,750 and ended at $3,400. While we understand prices increase, the home never improved. There was no added value or comfort in living. They merged with another company and now advertise that they perform check-ins every six months to prevent issues. That never happened. We had zero preventative maintenance. The home's exterior overhang and patio have severe wood rot. They replaced six boards, then said they needed company approval to do more--but no one followed up. The move-out walk-through took two hours. We were told we'd receive an email within 24 hours--it was a Tuesday. By Friday, still no email. When I called, they said the employee had lied and that they "don't do that." Instead, they told me to refer to their generic move-out checklist. After 11 years, the carpet, paint, and blinds are all at end-of-life--but they expect the place to be cleaned as if it's move-in ready. I even paid for professional carpet cleaning, despite knowing the carpet is going to be replaced. In California, landlords are required to show proof of purchase and lifespan for carpet to calculate any proration, but they refused. Legally, any repainting beyond two years is the landlord's responsibility. We were told we could paint, so we did in two rooms. We repainted them back just to be safe--but what's the point if the entire house is getting overhauled? They told us the next tenants will be getting: A new roof New electrical New AC and heat New appliances Yet after 11 years of paying premium rent, we received none of that. In the final two weeks, four different employees called asking if I'd reconsider renewing the lease. HELL NO. After everything--including nearly killing my family with carbon monoxide--nothing improved. Beware. read more

See all

DO NOT RENT FROM INVITATION HOMES. If I could give them negative stars, I would. Our experience with Invitation Homes has been so frustrating, especially at the end of our lease. They charged us $417 for pest control because rats were in the attic from roof access (clearly the landlord's responsibility). But instead of taking ownership, they blamed us because of dog food and a temporary doggy door when we were dog-sitting even though the rats were found in the attic. We trimmed the trees ourselves and the rat problem disappeared. That should've made it clear this was an external issue, not a tenant-caused one. To avoid a late fee, we reached out to them multiple times every day for two weeks before rent was due & still ongoing now, 3.5 weeks later, trying to resolve the charge. We explained the situation over and over, and finally said we would pay the pest control fee if they removed the late fee, since we were actively working with them to resolve it. Instead of responding, Birtnee Gallardo emailed us an eviction threat. We've already submitted our move-out notice in March and are leaving next week, thankfully. This company doesn't listen, doesn't communicate, and doesn't care. We've tried to resolve things respectfully and were met with silence or threats. If you're thinking about renting from Invitation Homes, seriously reconsider. You'll get ignored when it matters, then punished for it. read more

I've been with this leasing company for about six months now, and overall I've had a really great experience. Everything has been super convenient and straightforward from the start. The staff is always friendly and helpful, and maintenance issues are handled quickly and efficiently whenever something comes up. The online portals are easy to use and very user-friendly, which makes rent payments and requests simple and stress-free. My only minor wish is that they offered multiple payment methods for rent, but I understand that's more of a technical/system limitation than a service issue. Overall, I've been very happy with them and would absolutely recommend them to anyone looking for a smooth, reliable leasing experience. read more

Update: Despite numerous direct and public messages promising updates from management and ensuring that the house would be secured, nothing has happened. No updates from property manager, the mess left by the intruders is still there and the house remains unsecured. read more

Update: I don't care for canned responses. Another neighbor has already spoken with management yet here we are - unsecured blight. I also found out they own another home here too. House used to have a gorgeous front yard but now it's just weeds with junk. Invitation Homes has been notified of their empty house being used for an illegal party. It's been 5 days since I reported this and nothing has been done. This house is an eyesore with party trash on the front yard and dead grass all over. You buy these houses to rent out and do NOTHING to take care of them. read more

See all

I've been a tenant 12 years and they have been responsive and consistent . rent is reasonable for the current times .

Everytime I call Invitation Homes, my family is never disappointed. The technicians come timely and complete their task in a timely manner. I would refer anyone to Invitation Homes. Thanks Again Invitation Homes And Curtis read more

Do not rent from them unless you like your lease being raised every year and added fees they can't explain. Unfortunately I am stuck where I live otherwise I'd move in a New York minute! read more

Jorge was great today, he came in and fixed problems that wasn't even on my work order thank you