Overall, we had a good experience renting with Invitation Homes for two years. The home itself was very nice--a 3-bedroom, 2-bath house with a spacious backyard, large driveway, and decent-sized rooms. One of the biggest positives was maintenance. Whenever we submitted a request, issues were handled in a timely manner. When we first moved in, the maintenance technician even installed automatic lights and took care of several minor issues around the house. The Invitation Homes app was also easy to use for submitting requests and making rent payments. The biggest downside was the amount of additional fees. We were charged for things such as smart locks, a Ring camera that never worked, cable and internet that were bundled together and couldn't be canceled separately, air filter delivery even though we never received filters, and payment processing fees. Altogether, the extra charges added roughly $100-$200 per month, not including the water bill. Our base rent was around $3,800, but our final monthly payment was usually closer to $4,000. Overall, I would give Invitation Homes 4 out of 5 stars. The house was nice, maintenance was responsive, and the rental process was convenient. My main complaint would be the number of mandatory extra fees added on top of the advertised rent. read more

Absolutely not. I am one month post partum and have no access to a shower as the door has fallen off. It's been almost a month and they just say they are waiting on approval. They sent 3 people to look. Nothing has been done. Then someone broke our screen door, we sent in a request JUNE 8th. Since then 5 different vendors have been to our home to "look" and do nothing. I have a newborn and can't keep having people come in and out of my home for the safety of my child. My child chipped his tooth in our little yard due to uneven surfaces. It's a total safety hazard. They sent 3 people to look yet nothing has been done. At seven weeks pregnant, a heater fell from the ceiling on to my back in my three year olds bathroom. They offered me $500 to keep quiet. I declined and at this point am seeking legal action. Mold in our bathroom. BLACK mold that they are saying can just be "wiped off" or is discoloration. Again, a hazard. The houses are built so poorly and they don't care once you are in them. I will update here once our case gets going. read more

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If you're a property owner looking for a management company that collects rent and government checks while letting your investment--and the surrounding neighborhood--deteriorate, this may be the company for you. My family has lived next to one of their managed properties for years. During that time, we've watched the property steadily decline while dealing with repeated issues that affected the surrounding homes (drugs, vermin, deteriorating home/yard). My wife has contacted the management company numerous times, to their credit, they acknowledged our concerns but didn't address them. The final straw was a trailer on the property catching fire, requiring firefighters and law enforcement to respond to our cul-de-sac. Thankfully, no one was hurt and my property wasn't damaged, but it shouldn't have taken something this serious for the condition of the property to become impossible to ignore. Managing rental property isn't just about collecting rent--it's about protecting the investment and being a responsible neighbor to the surrounding community. Based on our experience, this company failed to do that. read more

Horrible!!!! The ladies on the phone are so extremely rude. It's like they get paid extra for being that way nobody helps. There is no email address to express concerns. The company is trying to personally charge me for plumbing issues that they have created. They always send the cheapest plumbers that don't know how to do anything and then you have the same ongoing problem over and over and they expect you to just take time off over and over to be home. This company literally sucks.. read more

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Invitation Homes has some of the mist beautiful houses Ohhhhh But their maintenance socks they send numerous amount of people out to your house taking pictures taking measurements and nothing never happens they continuously to send people out weeks after weeks at a time sometimes the problem does not get resolved and even if the problem does get resolved they want to charge you for it although it's not your fault this company is very money hungry they send you a thousand emails about rent that they want on time every month by the 3rd of the month or there's a $95 late charge fee but when it comes time to them fixing you have to wait on their timing no one should have to live like that Invitation Homes is not recommended by me and on top of all that there's no installation in this house and when it's time to move out they don't send professional people to fix the place up they let the previous tenants fix it up their self how do I know this is because the lady that lived here before me comes to get her mail all the time so because of the deficiencies that I received and noticed in here I questioned her about it and she told me they did the best that they can when they moved out so many things were promised to us when we moved here they're going to fix this they're going to fix that oh somebody's coming out next week blah blah blah we're still having the same deficiencies and it's almost been a year for us read more

Unfortunately due to some unforeseen circumstances. We had to pay our rent late a late fee was added understandable and of course they sent a notice understandable. What I don't understand is that our notice deadline was till the 16 th but they decided to close my online account earlier than that. I tried to pay rent on the 15th I tried to pay rent on the 16th also and each time it says account closed. They had called over the weekend to verify when we will be paying I let them know they said okay anytime after that you won't be able to pay online. Okay so obviously that wasent true so now I have to drive to Butt fuck Glendale to drop off. Cashiers check am I able to do that today no. Wasn't planning on that. read more

This company is awful! In order to get out of our lease and find a place, we had to go month to month and this is the robbery they charge on top of our already ridiculously priced rent!Disgusting! Don't rent from them! read more

Invitation Homes - Be careful .... It's disgusting that they add this to our rent because we don't do a year lease. - Property Management Near Me - Glendale, California

As one of the neighboring homeowners, I wanted to share my own experience with this management company. For months, I repeatedly attempted to contact them regarding serious concerns involving one of their rental properties. I called multiple times, sent several emails, and even offered photos and security camera footage documenting what was happening. Unlike some of our neighbors who were able to speak with someone, I never received a response to my calls or emails. During that time, our neighborhood dealt with ongoing issues including suspected drug activity, excessive trash, vermin, abandoned animals, and a property that continued to deteriorate. My family watched these conditions worsen while our repeated attempts to report them went unanswered. The situation ultimately escalated when the trailer on the property caught fire, requiring firefighters and law enforcement to respond to our cul-de-sac. Thankfully no one was injured, but it was heartbreaking to see something so serious happen after months of concerns about the property's condition. Even after the fire, the property remained unsecured for a period of time. We witnessed people scavenging through the debris, entering the property, and individuals repeatedly coming onto the property in ways that appeared consistent with people looking for an opportunity to squat in the vacant home. Several neighbors had to intervene and tell people to leave. It was unsettling to watch our neighborhood continue dealing with safety and security concerns while waiting for the property to be cleaned up and properly secured. I also provided information, photos, and security footage to law enforcement and other agencies in an effort to help document what was occurring. I understand that property management can involve difficult situations, but neighboring homeowners deserve communication and timely action when legitimate safety concerns are repeatedly reported. Based on my experience, I did not feel that happened here. I hope this company improves both its responsiveness and its commitment to maintaining the properties it manages. The impact of neglect extends far beyond the property itself--it affects the safety, peace of mind, and quality of life of the entire neighborhood. read more

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Good Morning, I called Sunrun and spoke to William. He states that my address does not have an account. I understand from before the previous company who licensed the solar panels went belly up. A few months back you sent out Sunrun who claimed to take over which clearly they have not. Please advise what's going on and why am I paying 150.00 per month for solar panels that do not work. I also called SCE and spoke to Pamela and Kelly and they both state that they do not show that panels are producing energy although we have been under extreme heat waves for months now. Also no one has called me from my Yelp review I can be reached at Please advise. Zamora read more

This management company needs to be held accountable for its fraudulent, greedy ways. I am currently living right next door to their Section 8 property. For several years, the property has been a source of significant distress. Following the tenant's recent incarceration, the residence was abandoned for nine months. This neglect resulted in rotting food and a severe vermin infestation that has spread to my property. the tenant caused extensive damage by breaking all the windows. The site is currently littered with glass and debris, posing a serious fire hazard and compromising the safety of the neighborhood. Finally, this tenant lit her illegally parked RV on fire endangering every home around it! It took nearly TWO WEEKS to get this company to do anything. I contacted this property management company over and over again. No response. My neighbors and I have documented these issues extensively with photographs and records of our attempts to contact. PURE NEGLIGENCE! As long as that money keeps flowing they could give a rats ass about their tenants or properties. The whole front of the house has burnt debris, and they posted it (old photos) on Zillow already. read more

Invitation Homes - Trashed property - Property Management Near Me - Glendale, California

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Been with these guys for 5 years about, nearly 6. My original review was based on the initial "ease" of everything. Living in the house, it was apparent that they quickly threw the house together, to get us in after slacking for over a month and a half past our initial move in date. They told us they were getting all new cabinets and counters. Its now clear by the black paint coming thru the peeling white paint (I'm assuming primer) that nothing was renovated, just painted. .. My sink backed up the week we moved in, in the first year there were 3 occasions I requested a professional plumber, rather than their mediocre maintenance guys. When they finally did decide to bring them in, which I believe was the 4th or 5th time, plumber told me they should've hydrojetted the line to begin with. They put in a request, it got denied, saying that it was our fault they had a grease trap... I collect my oil in a container under my sink, but ok. Prices sky rocket anually with no added amenities. I quit asking for them to do anything, because any time I do, maintenance takes an hour for it to not even work, and them to have to come back. They charge $40 a month, for their "smart home" services, that are REQUIRED. Why cant I use my own? Same with the utilities, you pay gas and electricity on your own, but they require you to use their utility company for the others, and charge you for that as well. They backcharge like crazy, no wonder they do first come first serve, they're just trying to get desperate people in! read more

Invitation Homes sent to Techican to my home yesterday. I was very pleased with the work. They knew what they were doing. Both of the technicians were professional and skilled. Thank you -Dr.Thompson read more

Invitation Homes - Before the technician came to the house. - Property Management Near Me - Glendale, California

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Negative Five Stars Don't lease here, you will come to regret it. Corporate greed doesn't value loyalty or timely payments, but only that they have warm bodies in the ghost towns they're creating by snapping up any and all affordable single family homes across the country. I disliked them immediately and after eight years due to being stuck in a terrible housing market thanks to these kinds of companies. I feel stuck. Don't rent here. It seems ok at first but as soon as you sign, they have you by the neck and they will take all they can from you in mandatory monthly junk fees for air filters, mandatory cable, and renters insurance issues even when a third party policy covers you. One day I'll move. I won't ever find any peace here. read more

I have rented from Invitation Homes for awhile now. I have not encountered any issues until 10 days ago when our A/C went out. It is extremely hot in Southern California right now. The high tomorrow will be 100 degrees and I have no idea when they will send someone to fix the a/c. I have called, I have emailed and I have been incredibly patient, but the answer today is "I'm sorry, we received the proposal from the vendor and it has to be approved". I have tried to reach the property management office and for a simple call back it's a 24-48 hour turnaround time. I'm still waiting on the call... There is no eta on a repair or any communication unless my husband and I call and stay on top of the work order. I have a 78 year old mother with health conditions that resides with us and requires oxygen - I have reported that and have been told my request will be expedited but here we are going on day 11. This is a huge red flag to me and it has been incredibly disappointed to receive the lack of common courtesy to even get an email or call back. read more

Invitation Homes - It is now two days later and I still don't have a working a/c nor have I received a call back or email! - Property Management Near Me - Glendale, California

Business practice, rental practices, they over charge you , scam you with hidden fees, false all inclusive pricing, they penny pinch you out of most of your deposit. I would never recommend anyone to rent from invitation home. They were sued in a class action law suit for all these reasons. I got a $10 dollar check as part of the settlement what a JOKE!! read more

We gave been requesting a new company for our pool service Steve the company frolic pacific he has no dedication cleaning the pool properly I caught him throwing some liquid in the pool i asked him what is that he stated dishing washing soap. I immediately messages invitationhomrs regarding this concern about 5montjs ago problem has not been solved we keep getting the same vendor he has also been very rude and dusresptful. He check in that he cleans the pool and never comes to the home just two weeks ago he came I mentioned to him that the pool was already cleaned he still stood then an up him leaving he left our home unsafe which could of caused my granddaughter to drown or leave the.home due to his negligence is leaving the pool gate open the two gates that lead to the street that's a big nono nono. He came last Friday and I showed him the pictures I told him you could have caused for my grandaughter to drown his reply was im only human and I said the family could have been mourning deaf due to his negligence in making sure every gat was lock. I sent invitation homes pictures of the issue till this day bo one has reached out to us. read more

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Shortly after moving in, we began experiencing significant electrical problems. About ten outlets stopped working, and one entire room had no electricity. We also lost power to the outlet that supports both our refrigerator and the home's advertised "smart home system," which is an additional service we pay for each month. Initially, during our first week in the home, we believed we had simply tripped a breaker while vacuuming. However, when we realized that all but three outlets were not functioning, we immediately submitted a work order. Despite the seriousness of the issue, it took approximately five weeks for a technician to come out and assess the problem. On February 16th, a technician finally arrived but informed us that he could not complete the repair without additional approval and would need to escalate the issue. We then had to wait even longer for a resolution. Power was eventually restored on February 22nd. While we appreciate that the issue was ultimately fixed, it is frustrating that it took over a month to resolve such a major electrical problem. A delay of this length--especially when it affects essential appliances and paid services--is unacceptable. We expected a much quicker response and resolution time. read more

No stars. I am having AC issues and apparently that does not warrant a quick response. It is the middle of Summer in SoCal and AC blows warm air. I am a heart failure patient and the temp inside home reaches 88 by the afternoon. Well a Tech came on Friday but what I didn't realize was that he was only diagnosing. Well lucky me repair requires authorization and their offices aren't open on weekends. Do I have any recourse. I thought that AC is a priority maintenance issue? Anyone know of other legal recourse that is available ? I had to add a star to post so I picked 1 star because I had no other choice . read more

BEWARE!!! we have been renting from this company for three years and have experienced serious greed and hidden fees that the company was ultimately sued for recently for $47 million. In January, we had a water main break. It was no fault of our own. The city took hours to come and cap the leak.. the water bill was more than double and when I reached out to invitation homes , I got the following email response saying that they would ask for a concession for us because their name is on the water bill and technically the line was on the property. Roxana Fernandez has been extremely rude and unprofessional throughout this entire process being unwilling to work with us considering the situation. Now she tells me she doesn't believe that the amount is enough to warrant a concession, even though our bill on average has been about half of this bill and consider considering that I have evidence that the water had been running for hours. This is a problem between invitation, Holmes and Suburban Water systems but invitation Homes and Roxanna specifically does not want to take accountability and make a simple phone call to reach out to see if they can get a concession because we are not the actual account holders. She interrupted me multiple times and then hung up on me refusing to answer any emails. This is the kind of treatment that you received from invitation homes as a paying tenant. read more

Invitation Homes - Email confirming concession fit high water bill. - Property Management Near Me - Glendale, California

Return calls and text would be great! Main part stop wasting peoples time and hopes in getting them into a rental house!

Been renting with y'all for eight years, had our ups and downs, but all in all soon as the Work order is put in the work is done!

This is a review for Edgar (Maintenance/Technician) who handled our move in orientation. Edgar was great! We arrived early for our appointment, but he was able to accommodate us. He was very thorough and explained details to us clearly. He took notes of our comments as well. We are looking forward to moving in soon! read more

This rental company has repeatedly imposed fees and charges without providing proper notification . Additionally, we have endured ongoing and unresolved plumbing leaks that Invitation Homes has repeatedly claimed to repair during multiple maintenance visits. Despite these representations, the problem has never been properly corrected, resulting in consistently excessive water bills. A licensed third-party vendor has since identified cracks and corrosion within the plumbing system that were clearly pre-existing and left unaddressed. These unresolved defects have directly contributed to the continued water loss and inflated utility costs. Despite presenting this information, the office staff has refused to review, investigate, or take responsibility for these issues. This pattern of neglect and refusal to act raises serious concerns regarding failure to maintain the property in a habitable condition and improper billing practices. read more

I also live on the same street. I had called a couple of times to complain about this house. The house wa trashed & unliveable. A representative took my first call; then all others were ignored, stating the person I wanted to talk to was unavailable. Our emails went unanswered. It took the trailer fire for them to do something. A few of us went to personally speak to the representative when he showed up after the fire. Now, they're advertising this house as soon to be available...it is currently unliveable. Terrible property management company read more

Invitation Homes - Remnants of trailer fire - Property Management Near Me - Glendale, California

I've been in my home for almost a year and it's been fine. I know previous reviews have stated that they don't take care of repairs but I haven't experienced it yet. Only thing that sucked is that I asked if they can somewhat clean the walls because when we moved in we didn't notice certain stains until I thoroughly got to walking around the house. Not to mention that there were squatters here on the day I was supposed to move in so really I just wanted the home to feel somewhat new within the interior. But when I submitted a request for they sent the maintenance guy with a can of paint and some brushes and he told me that I was supposed to take care of the issue. I was so angry about that. read more

Great management company I've been renting my home from them for over 3 years Fast maintenance repair read more

Thanks Invitation! I submitted a Maintenance request for AC not working, response, so reduce, repair completed in less than 24 hours...Very Satisfied! read more

If I could give zero stars, I would. I have been dealing with Invitation Homes for over a year and a half, trying to get them to take responsibility for the overgrown ivy on the property they own next to mine. The ivy has now reached over 10 feet high, and their refusal to act has ruined the appearance of my backyard, mainly due to the broken trellis hanging over my side and the dried-out ivy, which looks terrible and attracts rats that nest in it and jump onto my property. Instead of constantly asking me to send pictures, they could have sent a maintenance manager in person to properly assess the situation. The fence, which is shared between our properties, is completely intertwined with thick branches that I cannot trim down myself, and now the ivy is ruining the fence. It tore into the bamboo privacy fence which I had to remove myself. The front yard and sidewalk on their property are also neglected and never properly maintained, making the entire area an even bigger eyesore. I have spoken to professional gardeners, all of whom confirmed that the ivy must be trimmed and the trellis either removed or replaced--but this must be done from their side of the fence. Yet, Invitation Homes refuses to act. The tenant has even complained that they don't return his calls, while Invitation Homes blames the tenant for not letting them in to take care of the issue. Meanwhile, nothing gets done, and I am left to deal with the consequences. After dozens of calls and emails over 18 months, they still won't take action. It's easy for them to ignore the problem when they're not the ones living next to this mess. Their lack of accountability, neglect, and complete disregard for the community has made my home environment stressful. My backyard, where I love to entertain in the summer, is now ugly and unpleasant because of their refusal to maintain their property. I have lived in my home for over 20 years, and none of the owners before were as unfriendly as they are. read more

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IH was a life saver in accepting our application while others snubbed and denied my family with a Dog. Single 3 bd home with a swimming pool, a fenced yard, two car garage, and a large car port in a lush neighborhood with a view of the Hills. $4000 mo. God Bless IH Merry Christmas read more

Invitation Homes - Private backyard with a beautiful swimming pool with a monthly service. - Property Management Near Me - Glendale, California

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I am not the type of person who leaves bad reviews. I usually prefer to resolve things privately and give people the benefit of the doubt. However, my prolonged experience with Invitation Homes has compelled me to share this warning. My tenancy has been tainted by two major failures: 1. Neglected Safety & Repairs For 46 days, I dealt with a severe roof leak that impacted the habitability of my home. The water intrusion wasn't just a mess, it was a safety issue. Water pooled in my kitchen light fixture and shorted out the power outlet. Despite their own maintenance worker confirming this was a hazard, it took 15 days for them to address the electrical danger. 2. Ongoing Noise Violations On top of the maintenance chaos, I have dealt with persistent noise violations that breach the standard Covenant of Quiet Enjoyment. Management has consistently failed to address these disturbances effectively, leaving me without the peace and quiet I pay for two years. The Management Response What is most concerning is the attitude from the team (specifically Gilberto Camacho and Yessenia Hernandez). They characterized the electrical safety hazard as a "mere inconvenience" and said they don't see it as an issue because they said so. They have been dismissive of the noise complaints. After living in a construction zone with toxic fumes, dust, and constant noise for over six weeks, the compensation they offered was negligible. I expected a professional management company to prioritize tenant safety and quality of life. Instead, I had to fight just to get dangerous electrical issues resolved. I cannot recommend renting here. read more

Innovation Homes is a perfect place to start having family and friends come over and see that there are places to rent out there for for families. We've never had any issues with this company when you call for service and maintenance. They're on it. I greatly appreciate invitation, Homes and also the service man that come out here to do service on the houses and I greatly appreciate everything that they do for us and my family. read more

We loved Steve Otterback he sure knows his stuff he's an expert, he provided excellent service and very helpful, great guy overall. He made sure everything is in perfect order before we move in did go extra mile too to provide excellent service. Thanks Steve! read more

This review is about Steve, the technician who serviced my home today. He was professional and knowledgeable, and he fixed the issue I was having quickly and efficiently. Since I recently moved in, this was the first time I've had a technician come out, so I was a bit unsure what to expect. However, I was very pleased with Steve and the work he did. I would definitely request his help again. Thank you, Steve! read more

They assign people to your home mine is Yesenia Hernandez out of the Glendale office in Ca She is very rude and has a snobbish attitude She takes her time to answer emails and call and when you least expect it she adds fees and charges to your account with out evidence of what she's assuming or just out of spite I was going to renew but I'm not anymore I'm getting away from them read more

Ryan the technician came to do a task and he was fast and very knowledgeable at what he was doing and I forgot to mention a leaking faucet in kitchen and he fixed that problem really fast ... Thank you Ryan for your great work I highly highly recommend him for my service read more

Invitation Homes is the absolute worst! Last week, I received a phone call and voicemail from Invitation Homes, telling me that our account was past due and delinquent. How in the world could've our account be past due and delinquent, if the early move out penalty of $6,000, was just posted to our account on the same day? This does not make sense. Additionally, I believe that Invitation Homes owing balance and "collection practices" are illegal. As such, I have alerted the Fair Housing Authority and the Better Business Bureau (complaint case 24686341). All of our previous monthly rent payments were either been paid ahead of or on the due date. I returned the Invitation Homes illegal collection phone call around 8:30am last week, and I was forwarded to some sort over overseas call center. I asked to be called back by some sort of manager in the USA, but I have yet to hear back from anyone at their customer care department. Moving on, several times my wife and I asked Invitation Homes Associate Hamilton Hanley III, how much the early lease termination fee would be, and when would it be due. Unfortunately, Hamilton Hanley III never gave us a straight answer, and he only forwarded us a list of Invitation Homes employees, without any sort of contact information. Next, I have already filed a complaint with the FTC (report #199373755), regarding the bogus fees that have been charged to us by Invitation Homes (that were not disclosed in the rental agreement). Finally, some sort of Manager named Mariah Curley called me last week, but she was unable to provide any sort of support or remediation. In closing, Invitation Homes is highly mismanaged, charges unagreed upon fees, has horrible customer service, and uses illegal collection practices. I would NEVER recommend anyone to rent from Invitation Homes. read more

Terrible customer service and quality of the homes. I have had 50 service calls in less than two years. and my HVAC system is still not working properly after 1 year. They said things happen when I complained about how many service calls I've had. they truly don't care about their customers. read more

Recently went into a lease with this company and let me tell you, awesome experience. Frieda Sann was super helpful and answered any question I had during the whole process. I never felt like I was on my own or jumping through hoops. I would recommend Invitation Homes. read more

Ending my lease after 11 years, and I would never recommend this company unless you're prepared to deal with ongoing problems. To start: When we first moved in, the house had squatters who had stolen the range and outlet faceplates. It took weeks just to get a new range installed. Over time, we encountered one issue after another--always met with bandaid, Mickey Mouse fixes. There was moisture in the kitchen due to an old, deteriorating roof that had been tarped and tarred as a so-called "fix." We had leaks under the kitchen sink that caused cabinet damage, which they "repaired" by drilling a board over the damaged wood and leaving it like that. We also had a carbon monoxide leak from an old wall heater. After threatening to report it, they finally tested it and confirmed it was leaking dangerous levels of CO. Only then did they replace it. They even offered to pay our hospital bills, but I didn't pursue it--though, realistically, I should have taken legal action. The hallway bathroom was another disaster. They replaced the toilet and tub, breaking floor tiles in the process. Worse, they failed to connect the tub plumbing, which led to flooding in two bedrooms and the hallway. They had to cut into a bedroom wall to access the tub since there was no service panel. That said, the patchwork was actually decent, so I'll give credit there. The bathroom frequently backed up, and their subcontracted team installed a clean-out right in front of the bedrooms. On hot days, the entire hallway smells like sewage. There's no central AC or ceiling fans in the house. We installed ceiling fans ourselves (replacing their cheap "boob lights") and were told we'd need to remove them before moving out--because "Invitation Homes doesn't want anything costly left behind" that the next tenant might expect to be maintained. Ironically, their rental photos do show rooms with ceiling fans. The electrical is extremely outdated. Running a fan or portable AC along with a microwave or blow dryer causes the fuses to blow. During summer, we had to switch things off just to run basic appliances. They did install one dedicated outlet for a window AC but refused to accommodate any further upgrades--even though the home has no real ventilation or cooling. Every summer, the house is overrun with ants. We paid out-of-pocket for pest treatments for years, but the infestations returned like clockwork. Every subcontractor who came out would tell us the same thing: "The company is cheap and doesn't invest in these homes." Basically--slumlords. Our rent started at $1,750 and ended at $3,400. While we understand prices increase, the home never improved. There was no added value or comfort in living. They merged with another company and now advertise that they perform check-ins every six months to prevent issues. That never happened. We had zero preventative maintenance. The home's exterior overhang and patio have severe wood rot. They replaced six boards, then said they needed company approval to do more--but no one followed up. The move-out walk-through took two hours. We were told we'd receive an email within 24 hours--it was a Tuesday. By Friday, still no email. When I called, they said the employee had lied and that they "don't do that." Instead, they told me to refer to their generic move-out checklist. After 11 years, the carpet, paint, and blinds are all at end-of-life--but they expect the place to be cleaned as if it's move-in ready. I even paid for professional carpet cleaning, despite knowing the carpet is going to be replaced. In California, landlords are required to show proof of purchase and lifespan for carpet to calculate any proration, but they refused. Legally, any repainting beyond two years is the landlord's responsibility. We were told we could paint, so we did in two rooms. We repainted them back just to be safe--but what's the point if the entire house is getting overhauled? They told us the next tenants will be getting: A new roof New electrical New AC and heat New appliances Yet after 11 years of paying premium rent, we received none of that. In the final two weeks, four different employees called asking if I'd reconsider renewing the lease. HELL NO. After everything--including nearly killing my family with carbon monoxide--nothing improved. Beware. read more

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DO NOT RENT FROM INVITATION HOMES. If I could give them negative stars, I would. Our experience with Invitation Homes has been so frustrating, especially at the end of our lease. They charged us $417 for pest control because rats were in the attic from roof access (clearly the landlord's responsibility). But instead of taking ownership, they blamed us because of dog food and a temporary doggy door when we were dog-sitting even though the rats were found in the attic. We trimmed the trees ourselves and the rat problem disappeared. That should've made it clear this was an external issue, not a tenant-caused one. To avoid a late fee, we reached out to them multiple times every day for two weeks before rent was due & still ongoing now, 3.5 weeks later, trying to resolve the charge. We explained the situation over and over, and finally said we would pay the pest control fee if they removed the late fee, since we were actively working with them to resolve it. Instead of responding, Birtnee Gallardo emailed us an eviction threat. We've already submitted our move-out notice in March and are leaving next week, thankfully. This company doesn't listen, doesn't communicate, and doesn't care. We've tried to resolve things respectfully and were met with silence or threats. If you're thinking about renting from Invitation Homes, seriously reconsider. You'll get ignored when it matters, then punished for it. read more