I came into the store in hopes of doing an exchange for an online purchase but they didnt have what…read moreI wanted. The young man who helped me (Kevin or Daniel?) Was so great. He looked up my item in the computer and called around until he found a store who had it in stock and had them hold it for me. The service here was much better than the store I actually had to do the exchange at.

I just bought a dress from Windsor Pentagon city, and there was this lady. I don't remember her…read morename but she had a lot of piercing on her ears and face and she wore all black. She was the weirdest and scariest lady I have ever met. Absolutely so disgustingly rude. I was at the checkout and I tried and make a conversation with her and she completely did not respond. When she was taking the black button thing off my dress she completely started banging it on the table and the beads were coming off of my dress. At the end she threw the bag at my face and i said thank you and she completely ignored me. Never in my years that I have lived here have I seen someone act so rude. She maybe has MENTAL problems or something because she was half crazy. I hope they fire her immediately. Never shopping at that store ever again.

1/23/21 I haven't seen a Lane Bryant for a long time. Not…read moresince a Lane Bryant commercial was banned in 2016. I still don't see the problem with it. I have seen worse commercials, but I digress. Miguel was very helpful. I was informed that the cosmic gelin pants I like was the only one left in my wife's size. Unfortunately my wife wasn't feeling the pants, but they will stay on my mind for a long time. Still, I am happy to see this business is still alive and kicking.

Fantastic customer service from (forgetting name, but dreads) she was amazingly helpful and made my…read moremother's day. Definite repeat and highly recommended in-store experience

If you work in a corporate environment and want high quality pieces, made very well, that are going…read moreto stand the test of time, here is your store. These are timeless, classic, high quality pieces. You'll pay more per item, but you'll get years of wear out of them. I have never had to take these pieces to a tailor to repair a hem or seam that came apart due to quality issues. This store was wonderful. I usually buy pieces online but it was a treat to come in and try on so many pieces in person. Ebony was a delight to work with and she was very knowledgeable about the pieces, the different options, and how to dress items up or down. It was really fun to try on so many items and purchase pieces right there. I will make a point to stop by whenever I'm back in DC.

Stefan was my stylist and the experience was fantastic!! Very low pressure and he showed me both…read morethings that would work with pieces I already have and things I would have never picked for myself and fell in love with. Overall great fun and nailed the brief I went in with!

This is hands down, my favourite place to shop in all of D.C!…read more As a seasoned shopaholic, there are a few things that create a shopping experience that make me want to come back for more. This Alice and Olivia boutique has them all, and then some! Let me break down why this store rocks: 1) The clothes! Insert a million heart eyed emoji here. From classy pieces for the boardroom, to rock and roll looks to own a night out in, and elegant gowns for the most sophisticated gala, they have you covered. The fabrics are all quality, and none of the clothes suffer from pulled threads, fraying, or wear and tear the way that cheaper pieces do (ever notice how clothes at Forever 21 are falling apart on the hanger? Yeah, that doesn't happen here.) they also have a few yoga pieces that are really well designed - and the bags and accessories are always tempting! I have bought jeans (they make the best white jeans in the world by the way), cocktail dresses, pencil skirts, and crop tops here. And I seriously considered one of their sequinned gowns as a wedding dress! 2) The service! When I'm shopping, there is a line between attentive service and "please stop hovering so I can actually browse the racks on my own for a minute please". The staff here completely nail this balance! Sometimes I come in, a little under-caffeinated, and they give me space to aimlessly browse the racks and pet all the pretty clothes. Other times I walk in with something in mind and they always make it happen. For me, the real star at this location, and the reason I will keep bringing my business here is Alena. She is the best sales associate I've ever worked with! When I want a piece, she will have it shipped to my house or the boutique if they don't have my size in stock. She will place pieces on hold for me during sales, and messages me when cute pieces come in that I might like. I've received notes in the mail from her congratulating me on my engagement, which is incredibly classy. She always makes shopping at the boutique a fun experience for me and anyone else who comes in with me! I've tried on so many new styles and silhouettes at her encouragement and love the outfits she puts together! 3) No Pressure To Purchase One time I came in because I wanted to look at their Basquiat collection. It had just come in to the store and the girls working there said they hadn't seen any of the pieces on customers yet, would I like to model the whole collection for them? Ummmmmmmmm.... obviously?! I never feel bad trying on pieces and not purchasing anything in the store, and there is never an expectation of purchase when you try on items here. 4) The Shipping It's nice to shop somewhere with an online store too. It means there is more availability, and you can scope out items before you go into the boutique. When you order items online from Alice and Olivia (or have them shipped from the boutique for free - which is what I do) they arrive in a white box, wrapped up in printed tissue paper, with a handwritten note thanking you for your purchase and hoping that your love your new pieces. This review is turning into an epic novel, so here's the skinny: shopping here can be whatever you want it to be - a party with your girlfriends, a focused shopping expedition, or a solitary browse. One thing that is consistent is perfect service and a selection of beautiful clothes with styles and shapes to suit everyone.

One of the worst customer service experiences I've ever had. The store manager was extremely rude…read moreand made a comment that the dress did not fit because of my body. Rather than helping or offering solutions, the interaction made me feel blamed and uncomfortable as a customer. Customers deserve to be treated with respect, and I hope this store improves its approach to customer service.

Bridals by Natalie is friendly, skilled, and efficient. Price was fair for the work and my dress,…read morewhich was 4 sizes too big and full of sequence details was expertly fitted and remade

I was determined to find a dress online, but with no luck and time wasted, I decided to find a…read morelocal boutique in person. I found Bridals by Natalie and decided to go in persona for an appointment. I was the only client they had booked for that hour so they were able to put all their energy and focus towards me. I felt very attended to. I also didn't feel judged by them for getting a wedding dress with only a few months left. They asked me what I wanted, and I told them, but they also had me try on many different styles which were all so beautiful, elegant styles. I found a dress that I adored, but it needed some alterations. The bust area was just showing too much. I asked them if they thought they could add more to the dress to cover it up. They said they could definitely make it work. After a few more consultations, we arrived at the final dress. We added sleeves with some extra material they had left in the store and the seamstress beautifully covered the front of the dress. It was so professionally done that it didn't even look like there were extra pieces added to the dress. I am so in love with the dress that I wore and I want to keep it forever. I am so grateful to the ladies at Bridals by Natalie for going above and beyond to make me look stunning on my wedding day. I will never forget your kindness and graciousness towards me.

((This review is long ash, I'm apologizing in advance)) I…read morewas super hyped by the news that *the* one and only Rihanna (!!!!) was opening up a brick-and-mortar store... near my HOUSE. Of course, I didn't go on opening day because I'm pretty sure it was crazy but I went this afternoon while everyone was at work and school. Naturally, there was no one at the mall,, nor at the Savage X Fenty store, so I just waltzed on in. First impressions? The store is actually *quite* small. I suppose I was expecting it to be the size of a PINK or Victoria's Secret, but it was still a pretty sufficient size. The storefront is *beautiful* and even that word might be an understatement. Front and center when you walk in the door are plus-sized models rocking the hell out of the fishnet VIP package pieces. I was instantly pleased because how often do you see size inclusivity in lingerie stores.. well, stores period? I'd bet you'd have to think a while for an answer to that one. So, after walking into the store you are greeted by mirrors and technicolor neon lighting everywhere and blaring music like you're walking into a non-stop party. The interior design is actually quite polarizing at first but once you get in and actually *look* around at all the pretty little pieces, it fits the store's motif. There are sections for everyone's tastes: in the front, we have the bold, statement pieces with the wild and brash patterns. In the next room, we have activewear and sports bras. The back rooms hold the men's pieces (actually, everything is pretty unisex, so that's pretty freaking cool) and the room to the right holds the sleepwear. The bralettes are pretty cute! They have many different styles from the "cotton essentials" to the statement pieces, like a see-through fishnet sports bra (that's what I got, super cute, sizing seems to be true-to-size for future reference). They have push-up bras as well, for the people looking to support the puppies. The customer service was excellent: they got me fitted for the right size of bras and leggings. The dressing room?? It's freaking amazing. If you need a different size, you use the Telsa-sized touch screen to call an associate or if you would like to look at the reviews/see different colors of the item you are currently trying on, you simply go to the tag on the article of clothing, scan the QR code under the scanner and BAM! Like freaking magic. You can see different sizes modeling the same bras and it's just so.. size inclusive. The prices weren't... bad at all. Naturally, I was expecting it to be much, much more expensive because you know, celebrity brand... but all in all? A pretty cool experience and I'm pretty likely to cope with the 395 traffic to come back again. Thanks, y'all. (tl;dr): Cute stuff, pretty alright prices,, maybe not five-stars but it's worth a visit :)

I was excited when I found the store was close to my home. As I have recently had medical…read moreprocedures where I need to replace all of my underwear, I was excited to go in and ready to spend. So yesterday, I went into the store. I was greeted by the sales person who was talking to her friend. Other than that, the sales person continued to talk to this person and offered no assistance while we were in the store. Note, we were the only people in the entire store. I had questions about the membership and specific items. I also needed to be measured but the sales person never came over to assist. After 10 minutes of being in an empty store, we left and went to Victoria's Secret one level down. I spent over $500 that could've went to this store had the customer service been on point. Disappointing.

The worse customer service in the Fort Lauderdale store. They wouldn't honor my 15% off online…read morediscount. Lied about it, said the register couldn't take it off. Liars!

Amazing customer service and product! The staff is extremely friendly and helpful (the way retail…read moreshould be!). They genuinely care about helping the customer and I so appreciate this! Would highly recommend this location.

Its a great boutique, tucked away over a coffee shop not far from South Dakota Avenue in DC. They…read morehave a well-curated selection of underwear and BDSM focused gear. The owner is polite and friendly. I've read the "bad" reviews on this account, and find myself wondering what y'all did to get them to react in a way that you'd give them a low review, seeing as I know how some folks can be when they don't get a discount they think they were owed, or when they show up 10 minutes before closing and wonder why someone who may have plans later is trying to get you out of the store. Its not a corporate shop. Its a one-man show, so keep that in mind when you go visit.

Great service and selection of items. I have been going there for years and they are always my go…read moreto for supplies.