Very professionally managed. Clean facility. Good rates. It was a very simple decision to make. Good access to hwy too.

In my opinion - This is one of the worst businesses in Reno . The manager is an incompetent rude individual who has no regard for customers or really just being a human. They hide costs and fees, they try to purposely make tenants lose their belongings so they can go through them before selling them. Please if you have any choice do not store belongings, if you must do yourself a favor and go somewhere else. This is just one persons opinion - use caution and judge for yourself!! OH YES. ALMOST FORGOT AT MOVE IN THEY OFFER YOU A FREE LOCK FOR A 5 STAR REVIEW SO MOST OF THOSE ARE FALSE ALSO!! FYI YELP!!! read more

quick, easy and extremely efficient. Fermin is extremely helpful and very professional. don't look anywhere else for storage, this is the spot. price is right!! read more

The service here is wonderful. Property Manager, Fermin Mata, clearly explained everything and answered all our questions. We were offered a special on one of the sized units. We were shown the unit and even with all the paperwork, we were out of there in less than an hour. The property is very clean and well maintained. I highly recommend checking out this self-storage property, read more

Clean and professional evey room Travis showed me smelled great and was clean Clean hallways and got me a move in deal read more

Fermin was very helpful and sensitive to my situation. It was an easy process to sign up and secure a unit.

I recently added a second storage unit at the Ambassador Drive facility in NW Reno. I am very pleased by the prompt, courteous and competent help. It certainly reduces the stress of being in a situation where storage of personal items is needed. I am also very impressed by how incredibly clean everything is. I am glad that the setting is very safe. I do wish they had mover dollies in each building bc it seems a long hike to bring one back and forth from the front. I also wish there were lights inside the units. Regardless, I would recommend this facility to anyone who asked. read more

Really happy with the service, price and convenience of Interstate U storage in Reno. The staff is professional and super friendly and helpful. It is very clean and safe. We were also able to easily switch from a 5x10 unit to 10x20 within the first month. read more

Way to expensive. The guy was nice enough but the pricing is very expensive for a storage unit.

This place is always great. I recommend them because for the value they charge the best rates of any location I have found. The staff if so friendly and the property is well maintained and cared for read more

I moved out of Reno for a few months and needed a clean, secure storage unit to store all my belongings until I got back. I chose this location due to the amazing service provided by Ken and his staff. They were easy to talk to via phone, quick to answer my questions, and provided excellent customer service. I mentioned to Ken that I would not need the entire month of May, and he helped me find a lease period that would save me money (prorated rate for the days I needed in May!). Ken also helped me with payment in advance which saved me a lot of stress throughout the moving period. When I came back to Reno to pick up my stuff, my family and I consolidated our boxes and had rubbish we needed to take out without a place to throw it out. The staff on-site offered to take it out for us for free. He was such a lifesaver! Truly appreciated the amazing service and cleanliness. Thank you again, Ken and staff! read more

Excellent customer service from everyone there with clean and safe units! They have a truck that you can use to move your stuff into storage at a very reasonable price to make your move more convenient. I've used this storage facility twice and have had great experiences! read more

My wife and I stored our stuff there for about four months. The place was well maintained, and we have no complaints.

I've never rented a storage unit before and used this location during an entire house move. It was easy, they are way to get in contact with and the site is very clean and easily accessible. I highly recommend them! read more

I'm a teacher by trade and left the classroom a little over 5 years ago. Teachers spend a ton of their personal money on materials and supplies, so it makes sense to store your stuff in the event that you need it again. After 5 years, I'm coming to the realization that the cost/benefit of storing my stuff is no longer in my favor so I'm in the process of cleaning out my unit. The staff was friendly when I opened my account, offered me a few months of free rent since my stay was "indefinite." They sold me a lock on site to utilize there, which honestly is a great lock. The maintenance guy that drives around on a golf cart is friendly and comes to say hi when you visit your unit, always busy with maintenance stuff. The units are kept clean inside and out. I just went through everything in my 5x10 unit and with the exception of 3-4 spiders, everything has been kept safe, dry, and properly stored. Security is easy and obviously effective, so no qualms there. My reason for the 4 stars instead of 5 is the continual rent hikes. I realize it's been over 5 years, but when I first started storing there, my unit was $69/month, then it went up to $75/mo, and so on and so on to where now it's $89/month and it's been that way for a while so I'm expecting another rate hike here soon. I wish that they'd grandfather long term renters lower rates. Needless to say, I'm cleaning it out this month and being done with paying for materials to not be utilized, I'm donating everything to my sons' school. read more

The people who run this facility are the best kind of people. They were very helpful and courteous. The storage has great access, is spotless and pest free. I highly recommend! read more

I found the management outstanding. They were helpful and informative. Should I need storage again I will put them at the top of my list

I have lived in Reno for over twenty years. I have had to use storage facilities from time-to-time for general storage and RV storage. Out of the the 6 or more facilities I've used, Interstate U-Stor is by far the best! Carlos and Ken are professional and friendly. They will go out of their way to help figure things out if you need them to. Additionally the facility is exceptionally clean and well maintained. I would highly recommend Interstate U-Stor without hesitation or reservation. read more

This storage is the best in this area. The staff is so extremely nice and help out with anything they can. If I ever need storage again, I'll be going back! Thanks again!! read more

Moved from California to Reno and hit the jackpot when I found Interstate U-Stor. Its such a clean, professional place! My unit is perfect. They are always willing to help with sweeping or moving items. My seond jackpot was that they offer a storage garage sale several times during the year! The office is outrageous especially for Christmas! Décor is fabulous! What a wonderful job they do. You can really tell that this business knows what they are doing! Every single person that works there is a professional. They really keep this property superb! Just heard that they are building an RV Storage down the road which I know will be the bet around! Keep up the good work guys, you surely know how to keep your customers happy, happy!! read more

I recently leased a storage unit from Interstate for about 6 months. Staff and management (especially Dennis) were always very helpful and the facility always seemed clean and very secure. I would definitely recommend them to anyone looking for a storage unit in NW Reno! read more

The staff and facilities are amazing. Super clean, extremely professional staff, and great security. The staff here really goes above and beyond. Although they don't advertise it in their services, they helped my mom move on their day off (using their truck) and saved her a lot of money. They have been very helpful with anything we needed and could not be more friendly. I would happily recommend them to anyone looking for a storage unit in Reno. read more

If you ever need to rent a storage in Reno, Interstate U-Storage is the place to go! I was a customer for 3 years and I feel like Carlos and Ken are family! Excellent Customer Service and quality care of you belongings! C. Bartee read more

I would highly recommend this location of Interstate U Stor to anyone who needs storage space. My husband and I are using this storage temporarily as we are planning to move away from Reno in the coming months. Dennis has been exceptionally professional and helpful, along with Carlos and the rest of the staff. Anyone needing a lesson in how to provide exemplary customer service should see Dennis!! The facility is also very clean and secure. read more

I have leased at several places throughout the city. The staff here are very pleasant and helpful. A major bonus is that they allow a storage-wide "garage sale" that they even advertise for. Most units don't allow this. Dennis is awesome! I believe he is the owner. Extremely friendly. They've let me use tape, dollys, and they have a truck they allow you to use. Very, very professional - they take the stress out of moving. read more

Probably one the best customer service I have ever had in Reno. Carlos and his staff have been so helpful and communicating with me through my whole process of moving I highly recommend them to anyone looking for a storage unit.Thank you guys for your Services and I will be using you again in the near future. read more

This place is the best. Dennis and staff are highly professional, incredibly friendly and always going above and beyond for their customers. It's a very clean and secure facility. You get to use their truck to move your things, which saves a lot of money and hassle. They also have huge garage sales a couple times a year. I actually had a blast at the last one and made a nice wad of cash, too. Although I've now moved and no longer need a storage unit, the past few years of being a U-Stor customer have been terrific, and I wouldn't use any other business for storage. read more

I moved from Reno and rented a unit for over 10 years as I was looking for a permanent home. I would give them 10 stars if I could as I can't recommend this facility enough. Dennis and Carlos are very friendly and professional. I felt like I was their only customer whenever I went into the office or called. They knew who I was and did anything they could to accommodate my needs. The facility is clean and very secure. As an example of their attention to detail, during a recent visit, I neglected to latch my unit before locking it. The staff saw this and applied their own lock to secure my unit until I retuned the next day. They allow use of their truck for free for moving items that has a dolly and a ramp. I filled my 10X10 unit with a single trip. While I wasn't able to make use of it, they offer "garage sales" a few times throughout each year so people can sell items out of their units. I wouldn't hesitate to rent another unit from them. read more

The staff is very friendly and the grounds are immaculate. The hours for access are wonderful and there were a variety of security measures in place to keep the units safe. There Is No Question. I will be back for the affordable units and wonderful service. read more

I've used storage facilities around the country over a 35 year period and non have been as professional and personable as Interstate U-Stor. Dennis and the crew have gone above and beyond over and over and I can't recommend them highly enough. On and off I've had several units at this facility during the past 6 years and they have always exceeded expectations. Clean, secure, reasonable - all the things you want in storage. I've referred several friends and they are equally happy with their experience here. read more

Recently inquired about pricing and received a lengthy email that did not discuss pricing at all. Followed up with two more emails asking for a list of storage unit prices, and the owner refused to accommodate my request. Will be taking my business elsewhere. read more