I walked into this place simply curious on storage unit prices and availability. I was greeted with…read morethe manager, I believe his name is Andrew. Now a days it is so hard to get good customer service anywhere and let me tell you, Andrew's service was exceptional. He explained everything very thoroughly and I walked out of there with the unit I needed. It's also very convenient that I can rent a moving truck with them too. Very happy with their prices and service.

My rate has gone up drastically in the past two years in a row. Not cool. Look at attachments…read more $149 to $209. And to think i was Paying $94 in 2024. Highly disappointed

I visited Richard's Place Self-Storage today and had a great experience, Kathie was wonderful and…read moreanswered all my questions, also explaining all the details I needed about my storage concerns. I highly recommend Richard's Place for all your storage solution's.

I rented a 5x10 space for 6 months and would choose Richards Place again if I needed storage in the…read morefuture. Staff: The site manager Dotti makes up 4 of the 5 stars of this review :) I went into the office twice and called a few times. Each time, Dotti was very helpful and down to earth....great customer service! She made the process to get a unit and move out super easy! Facility: Easy location off Pyramid. Super secure, clean, and temperature controlled. Cost: is average for what I had @ $116 for 5x10 with no contract, no hidden fees or hassles. I would use them again.

Great experience! Highly recommend. Connor was great, very helpful and knowledgeable. Made the…read moretransition easy

NOT TRUTHFUL WITH ME - BAD CUSTOMER EXPERIENCE…read more Unfortunately, I had rated them five stars...until I left after several months. I had been out of the country and, after a long drive home, got home from the airport at 2:00 in the morning. I called Anchor's Office Manager and said, "I know today is the last day of the month, but can you pro-rate me one day so I can come in this weekend?" He said they don't pro-rate charges, but for just one day, they wouldn't charge me if I vacated first thing in the morning. I DID...AND A COUPLE OF DAYS AFTER I LEFT, THEY CHARGED MY CREDIT CARD FOR A FULL MONTH ANYWAY. Had I known they were going to be untruthful, I would have left the car there for the month! Instead, I paid a full month's rent for a vacant spot that they rented out. I asked the Office Manager to email his supervisor's contact information to me, which he agreed to, but never did. THIS LEFT A VERY BAD TASTE IN MY MOUTH. This was a very bad customer experience.

I was looking for a 10x10 unit and was able to call and reserve one at discount, which was great!…read moreAlmost $30 off the listed price. The area seemed safe and secure and the staff were all super friendly and helpful. What REALLY blew me away was the customer service. I had paid for my unit but was not moving for another 1.5 weeks. I had another storage opportunity come up and was no longer in need of the unit. I called and was very grateful I could cancel and receive a refund, even if it would take a while. Granted I had reserved and canceled all in the same day and had not moved anything in to the unit yet. I was blown away with the customer service. If any family or friends will be needing a storage unit, I am definitely recommending this place.

Christina is absolutely amazing she goes above and beyond ty so much for helping us pick out a…read morestorage

Property is very clean and well let. Easy access and high tech entry and storage management with an…read moreeasy to use phone app. Staff was very nice and helpful and the check in/renting process was quick and easy. 10/10 would recommend.

I toured this facility because a family member works there, but wow!…read more The nicest and cleanest storage facility I've ever seen. Very professional and helpful staff. Top of the line technology with phone app access to units, also known as NoKey access. The units come in several different sizes and are indoor and temperature controlled. If we ever have storage needs, we will definitely rent here!

AVOID!!! I wish I had done a better job reading these reviews when choosing a storage facility. My…read morestuff was in a unit for less than a year and in that time, my rate doubled and worse, was filled with mouse (rat?) poop when I moved out. It was DISGUSTING and involved so much cleaning and I am just glad that the stuff I stored in there was basically all stuff I could easily disinfect (things from my mosaic studio, not textiles or anything fabric). There were definitely things I had to throw away though...so for the exorbitant price, it added insult to injury. Something else to note - these units are on an incline, so I totally tripped because of the weird angle while moving my stuff out.

Do NOT NOT NOT store your belongings here. I stored here after a traumatic living situation, just…read moreneeding a place to put my things, now ALL of my belongings are destroyed. Staff is well aware and openly admitted it's a common problem across the location. Little to nothing done about it from staff, aside from throwing packets of rat poison in my unit and offering 2 pairs of gloves and 2 masks. Keeping tenants belongings safe is quite literally all they are paying for. Absolutely asinine.

We have been at this storage unit for over 10 years. The previous lady that ran the place was…read morealways nice and helpful, she has since retired and they have a new person running the place. This woman is NOT nice, is NOT helpful, IS QUITE RUDE, and IS DRIVING PEOPLE OUT. Simply she is a b****. The owners raise the prices every single month which is also driving people out. NO ONE SHOULD RENT FROM HERE. Tell all your friends and family to stay away from these storage units and if you or someone you know rent here, tell them to vacate and go somewhere else. This woman that is running the place needs to be FIRED!!!! What made this p;ace nice was Alanna. Alanna is no longer there and the new woman running the place is a total BITCH.

My Husband and I are planning a Big Move from Texas to Reno/Sparks Nevada in the near future. We…read morehad packed a PODS Unit with a lot of our Things but needed to cut back on the monthly Fee PODS was charging. Our Stuff didn't need climate controlled storage so we found Desert Highlands Mini Storage. I spoke on the phone with the manager, Alanna, and I was Extremely Satisfied with her assistance ! After discussing our Dilemma with her, she assured me that she would find the Perfect Unit for our needs so that our PODS container would not interfere with Other Patrons ! She was Absolutely Spot On !! When my husband and I arrived, we had the honor of meeting Alanna and she showed us the Unit She Chose for us Which is 1/2 the Price we were paying for our PODS Unit ! Our PODS Unit was delivered expertly, my husband and I Unloaded it, moving it into the Fixed Unit at Desert Highlands and later that afternoon the PODS unit was Picked up ! It was a Perfect Day for us and we cannot say enough Great Things about this MinI Storage Facility ! Great Management and Totally Secure ! Alanna will Do Her Best to help You with your storage needs, I'm Sure !

Place is riddled with rats. Our entire house is ruined. DO NOT GET A UNIT HERE! They refuse to…read morerefund stating that its in the contract....nowhere in the contract does it specify RATS. They told me they were aware of rats being an issue, and even went as far as to blame it on tenants and the hotel across the street. Good price if you want rats ruining your shit.

Rats and More Rats. Keep your stuff in rat proof and dust proof containers. Finally got out of…read morethere. For a while it wasn't an issue, but the last couple years it has gotten worse. They will probably try to charge me because I didn't sweep all the dirt, bird feathers and rat droppings. No, way was I doing that. Two truck loads to the dumps. I will enjoy the money back in my pocket with no payments to make.