We have been at this storage unit for over 10 years. The previous lady that ran the place was always nice and helpful, she has since retired and they have a new person running the place. This woman is NOT nice, is NOT helpful, IS QUITE RUDE, and IS DRIVING PEOPLE OUT. Simply she is a b****. The owners raise the prices every single month which is also driving people out. NO ONE SHOULD RENT FROM HERE. Tell all your friends and family to stay away from these storage units and if you or someone you know rent here, tell them to vacate and go somewhere else. This woman that is running the place needs to be FIRED!!!! What made this p;ace nice was Alanna. Alanna is no longer there and the new woman running the place is a total BITCH. read more

My Husband and I are planning a Big Move from Texas to Reno/Sparks Nevada in the near future. We had packed a PODS Unit with a lot of our Things but needed to cut back on the monthly Fee PODS was charging. Our Stuff didn't need climate controlled storage so we found Desert Highlands Mini Storage. I spoke on the phone with the manager, Alanna, and I was Extremely Satisfied with her assistance ! After discussing our Dilemma with her, she assured me that she would find the Perfect Unit for our needs so that our PODS container would not interfere with Other Patrons ! She was Absolutely Spot On !! When my husband and I arrived, we had the honor of meeting Alanna and she showed us the Unit She Chose for us Which is 1/2 the Price we were paying for our PODS Unit ! Our PODS Unit was delivered expertly, my husband and I Unloaded it, moving it into the Fixed Unit at Desert Highlands and later that afternoon the PODS unit was Picked up ! It was a Perfect Day for us and we cannot say enough Great Things about this MinI Storage Facility ! Great Management and Totally Secure ! Alanna will Do Her Best to help You with your storage needs, I'm Sure ! read more

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Reserving and booking a storage unit here was super easy and convenient through their website. The pricing is very reasonable, and they have some great deals going on right now. The facility is clean and well-maintained, with management on site if you need any assistance. The website is really helpful and detailed, making it simple to choose the right storage unit for your needs. Plus, the security system around the facility gives you peace of mind. Highly recommend! read more

I cannot stress enough how amazing Alanna is. I got my first storage unit here in 2016 when my mother passed away from cancer. I moved back in April and immediately got my storage back there although it is far from where I live. She remembered me! And that spoke volumes. I won't go anywhere except for Desert Highlands because of Alanna. She is genuine, helpful, knowledgeable, personable, and an overall pleasure. She cares. She works hard & has a clean, safe property. As long as Alanna is there, I know my belongings will be in good hands. Thank you Alanna, for being you! read more

As others have said, Alanna is absolutely the best. She is friendly, she is professional, efficient, highly capable, and very, very effective responding to any problems or situations requiring attention. She maintains a clean and safe facility, as well as a welcoming front desk -- no small thing. The fact is Alanna is one in a million ... a very special human being who treats others as she would want to be treated herself. Seeing her in several situations over the years, I have always found her unflappable, always helpful, always caring. Should she choose to retire, I am certain you'll never get a replacement that could hold a candle to her. That said, however, the repeated price increases ever since the change in ownership several years ago are very tough to take ... and I would say, excessive. If it weren't for Alanna, we would have left years ago. read more

Alanna was been so wonderful and so helpful. Alanna provided such comfort and understanding for the last two years. As I was far away she always took my calls and made me fell comfort that my personal belongings where always safe and secure in my storage unit. Thank you for all your help Alanna. read more

The minus one star is because its incredibly difficult to get someone on the phone. They have an answering service once it rings too long (even during business hours) But overall my experience with Alana and this location is great. Alanna has always proved very responsive via email and helpful with all my questions/requests. Although i do agree the amount that they raised their prices by this year were pretty shocking. A suggestion/wish is for corner mirrors on the corner of the building and right at the entrance. We have a corner locker and several times people have come flying and almost smashed into our car . Same with the entrance people coming from the first aisle have almost hit our car as entering read more

I have had our trailer there for many months always great service and very pleasant staff I give them a five star review

Super simple rental process. Very friendly. Staff made our temporary storage while moving into a new home. Super simple and easy. Don't plan on moving anytime soon but if I do I'll be coming back read more

You're joking I was late once in 8 yrs due to unforseen circumstances and your company didn't care and charged me a late fee

I can't say enough about how helpful the staff here is! Thank you Alana for doing above and beyond. I have 2 storage units and i know they're safe and conveniently located read more

Great customer service. Alanna was very helpful in showing me the spots available for my RV and once decided, processed the necessary paperwork, all within 15 minutes. I am a first time RV owner and she made my experience a good one. She was very efficient and the property is very clean. read more

Amazing boat storage, online booking and great staff at the front desk.

Horrible service! Alanna the manager has no tact and is completely clueless what good customer service is. If you are in need of storage unit do not use this facility! Location might be good but the service is horrible! read more

I'm lowering my rating because this place is crooked! We have given them proof that our homeowners insurance covers the unit and they STILL are trying to charge us! We went in person to give it to them and another customer was there for the same reason. We're moving all our stuff to another unit. read more

The people at this facility are most helpful and kind which in todays environment is very hard to find I recommend them highly This is great self storage for all your storage needs including your travel trailer as well. read more

We were looking for a reasonably priced self storage and this is it! Their units are the cleanest I've ever seen. The place is huge. Always there is someone moving out so always seem to have an open space. We will be here till our house is ready. read more

The Desert Highlands Storage website was easy to use. We set up a reserved spot and promptly received notification of available spaces. First spoke with Alona who suggested we stop by to view the open spaces. Lloyd assisted us with securing our spot and getting our contract completed. They were very helpful and efficient. We are now happy and secure customers at Desert Highlands Storage! read more

We park our 25' trailer at Desert Highlands Mini Storage. The facility is nice and clean and the owners are easy to work with. If you pay 6 months at a time, approximately $65 a month for our trailer, you get the 7th month free. The only reason I give this unit a "3" is that fact that our trailer was broken into this past spring, costing over $1000 dollars in damage. They stole our TV, DVD player, all our movies, and other misc items that they were able to grab on the way out. We also had to have all the locks re-keyed that cost $250 alone. The storage unit management did their best to track down the perpetrators, including getting a Sparks PD Detective involved. The fact that they did not have sufficient surveillance cameras installed prior to the incident was a big letdown. They proactively called any customers that had noticeable damage but we were either skipped on accident or went unnoticed. It was quit stressful for my husband to find the damage only 3 days before a scheduled trip down to the Las Vegas Nascar race in March. We had to file a claim with our insurance company that cost $250. We do know this is the only break-in in their history (5+ years from what I recall). The management staff was helpful but there should have been more precautions in place. They did move us to a new spot that is closer to the entrance and well lit. They also told us that they would be investing in a new security system with full video capacity but I'm not sure if that happened, good follow-up from the staff would have been helpful. If you are interested in storage that this location, it would be a good thing to inquire about current security precautions. read more

Desert Highlands Mini Storage - Decent security - Self Storage Near Me - Sparks, Nevada

I've been with Desert Storage over 20 years and they keep getting worst and worst. Late fees going up. Less days to pay. Front desk manager Alana don't care. She always says, call the owner, who never answers. I have two units, one for each son. The one son is current, but still can't get in. The other son is 1-2 days late and also locked out. Two different contracts, but Alana refuses to understand. 20 yrs and they still treat us like crap. Even with the virus going on. Dont care about nobody. Customer Service....sucks!!! read more

Stowed personal momentos here for almost two decades. Hate the pests (esp Black widows). Hate the last two extreme rate hikes recently, due to Covid-related income losses & down sizing & storage demands. Hate the fact I am too lazy to move my keepsakes out. But I love the manager, Alana. She is always oroffessional & kind. And am thankful the owner is working with me in regards to my new rate complaint. Most everyone wants to at least feel like they've been heard. 5 stars. read more

Alanna was was such a a great big help. She allowed us to view the unit sizes before purchasing . She was so personable and helped us with a great big smile the whole time . read more

Great storage facility, clean, secure, and well managed! We've had two units with them for two years and never had a problem. All of the staff is polite and professional. Brenda Hannon read more

Very decent rates, extremely helpful and clean facility! Exactly what we needed for self storage!

The service and facilities are first class. We've dealt with Alana for years and her service is 2nd to none.

DO NOT USE THEM! If I could- I'd give them no stars! DO NOT USE THEM! DO NOT USE THEM! Now they want MORE money for the units! They raise and try to get you anyway they can- see they tried to make us pay insurance extra 20 and found out a lot of people already have it through homeowners- so that didn't work. So now they just want to raise rent another 25 per month- plus trying to make you pay more on insurance through them- making it mandatory or you leave! Forget this place! They are robbers and always looking for ways to get more money out of you! They claim it's because more people want units! I call bull****! You always see empty units or none being used because no locks on them! People are going other places and building more store facilities and they are losing business so they are trying to make more money from us! Nothing about higher demand! They lie and should be reported! It's like you can't get away from them! You'll pay forever and ever! A bad creditor hounds you! They are the worse! Should be sued! Use anyone in town but here! Plus they lock you out claiming you didn't pay! You have to go show proof inside you did! They try and sneak a late fee in there when you are not late! A headache and thorn in everyone's thigh! Not worth it! Spiders and mice are running around everywhere!! read more

I don't even live in Reno/Sparks, but I store my boat and my trailer at Desert Highlands for my yearly camping trips up north. It is such a nice storage facility and convenient and safe. The Staff is delightful, such great customer service. Alanna is the best, always helpful and keeps the property so clean. I wouldn't choose anywhere else for storage. read more

My family and I needed a quick storage solution while we were in the middle of a move, and Alanna was great to work with! At the time they didn't have a big enough unit for our need and within the week one became available and she followed up fast so we could rent it. She walked me through their process and it was a great 6 months experience - always friendly, quick to resolve any questions we had. Would recommend this storage facility to others! read more

This company is an absolute money-gouger and zero risk taker. Beware that if you store goods at this place, they require you to sign on to a "Customer Storage Protection Agreement" which provides reimbursement up to a maximum value of $3000 (for a $21/month fee) or $5000 (for a $28/month fee) if your possessions are damaged while in storage. This Agreement is not true insurance, but waives the Tenant's requirement to have personal property insurance on their stored goods. They will allow you to not have the Storage Protection Agreement if you can provide proof that your homeowner's or renter's insurance covers your stored goods. The catch is, however, and something they don't tell you in writing nor in the Rental Agreement, they require your insurance company to name Desert Highlands Mini Storage as an insured on your insurance policy. This is total bull-shit, because your insurance company does not want to provide liability insurance to the storage company. Nice going you fucking morons. read more

i almost never need to rent a storage unit. i went to this one because of the extra security. i didn't realize that they don't prorate. i paid for the month i found a better solution to my storage needs. i gave a 10 day notice like they request. i was out early. now they are keeping my rent for the rest of the month and on top of that the space is already rented to someone else. i still have two full weeks left!!! since they will not give me what is left on our agreement they should not be allowed to double rent it. what crap, worst storage rental experience ever! read more

Moved household into Desert Highlands in June. Very easy to do, minimum paperwork. Much easier than "Public Storage" in amount of paperwork, and we didn't have to buy one of their locks (which Is a waste of $). Very nice staff. We didn't have any problems, all was safely stored. We highly recommend this facility. I would use them again if I needed storage, even though it's 10 miles away from our house now. read more