All good there, so far! I've had a unit there only for a couple months, but everybody there that I've had contact with have been very nice, knowledgable and helpful. Looks like the place is well secured and kept up well. read more

AMAZING customer service. I called soooooo many storage places around town desperate to find a good deal. Not only did I find that I found one of the BEST customer service experiences I have ever had. Sarah answered all my questions and was so helpful and KIND. Even though they were full at the moment she encouraged me to call back since they did have some move outs pending. I did call back 2 days later and Connie helped me rent a unit right away. Connie was also very helpful and lovely to work with. This place is locally owned and they are not going to raise your rent multiple times like the big name places. I am so thankful that I was able to find this place. Thank you so much to the ladies that work here! You are Appreciated!!!! read more

I cannot say enough positive things about this storage company. The woman who helped me over the phone was SO sweet, knowledgeable and helpful! I must have asked the same question a dozen times and I was given a very nice answer each time. They acknowledged that moving was stressful and if I needed anything else to give her a call back. We are finally moving our things into our new home, but will always recommend this place! read more

Apparently, they had a screw-up with their credit card system/company and had to have everybody re-set-up their auto pay. What a hassle for me. So I took time to set it up again and thought that was it. Apparently, since I have two units, I had to set it up twice even though I get charged every month (for years) on one charge to my credit card. Not even sure if that was an option to do both units when I did the re-set-up. Anyway, they email me a past-due notice for my second unit that included late fee, telephone payment fee, and preliminary lien fee. I called to get it straightened up and they agreed to waive the late fee and telephone fee. For some reason, they refused to waive the Preliminary Lien Fee. I explained that the basis for this fee is their screw up, and I have a thing about paying for other people's screw-ups, especially since I have been a pretty good customer for many many years. Wouldn't give me the name and number of the owner who really should know that pissing off a good customer over a few dollars is bad business. read more

Rents are reasonable, site is well managed and maintained, safe and secure with on-site presence and monitoring; what more does one need? The kindly folks managing the place, that's what. We will forever be in their debt for the services provided during our stressful relocation. Thank you! read more

Northwest Self Storage is the best storage facility in Reno. Their prices are the lowest I have seen (and we called a lot of places). They offer storage units as well as RV storage. The staff is amazingly nice and helpful. They go out of their way to help customers find the right space. There are so many ways to pay, including auto pay, and online pay as well. We rented a space from them to store our utility trailer and we never had any problems whatsoever. The space is secure, clean and easy to get in and out. Easy transactions, secure storage and the BEST PRICES in Reno...5 Stars all the way! read more

This is the best storage facility in town! Every interaction I have had with the staff/manager was both professional and friendly. It is easy to get in and out of the lots and the hours make access to my unit more than convenient. When I was first looking for a storage facility I called & went to many other places, but none provided the great cost for value as Northwest Storage. I recommend this business to anyone looking for a safe place to store their belongings. read more

I have used Northwest Storage a few times in the last 5 years each time was over a year. They have been great. The office staff have been very helpful. I just recently but my belongings back with them. Denise was very nice and helpful. I won't trust anyone else with my belonging's. I highly recommend Northwest Storage. read more

I have used NWS twice in a period of five years. They are awesome. Great customer service. Great attitudes. Units are secure. Grounds are kept clean. I would recommend them to anyone needing a storage unit.!!! Five stars all the way! read more

I am very happy with their service. They are friendly and professional. I rent a unit which is affordable.

Connie and her staff are the best! Always will to help with some tricky moving situations with a smiles on their faces. I cannot say enough good things about this operation. Highly recommend if you're looking for a storage unit. I wouldn't go any place else. read more

I filed a police report as the Manager requested. I also have plenty of insurance. We all know that filing on your insurance just cost you in the long run. Cost you for the negligence of someone you intrusted your property too. The manager told me of the problem employee who they suspected of stealing - also that they destroted the appartment they were staying in on the premis when confronted about their actions. Northwest self storage solution is to send me a letter asking me to move my motor home and no longer keep it there - even though I had previously told them I had been seriously ill with a life threatening illness. Then when I went to move it - amazingly it would not start - strang for a newer low mileage unit that I just spent 2200 on doing all recommended maintenance on?? The so called resolution was to take back their 3 months free rent they had already credited me for the problem- I have a paid receipt with NO CONDITIONS on it and they have charged my debit card for the same period - UMMM - sounds like a claim I NEED TO FILE with my Visa debit card. If they cant keep agreements they put in writing ?? Then can you really trust anything they say? Just sayin? read more

I just rented a storage unit at NW Self Storage in Reno. I went there because of the good reviews I read about this business and it was everything I hoped for and more! The units are clean and very accessible; the staff is super-friendly and helpful, making me feel like my business is important to them. They offer different payment plans including auto-pay, which is very helpful to us. I look forward to a long relationship with NW Storage. Highly recommended. read more

Connie is awesome! I called to ask about storage and realized their location isn't going to work for me, but she still spent 15 minutes on the phone giving me help/directions on the best way to pack and store. Loved her. I highly recommend this storage facility just based on first impressions of Connie! read more

We have rented a space for our motorhome from the nice folks at NW Self Storage for several years. Never a problem with security, the storage grounds are very clean and well maintained, with easy access. A great convenience is the onsite dump station, so nice to pull in after a long trip and take care of things without having to search for a spot before pulling back into storage. Though Reno does not receive a lot of snow, when they do it is removed in a timely fashion. Next year we plan on purchasing a trailer, I hope they have space for us! read more

The ladies here are uber cool! This is a very integral business. Had my storage unit here for about two years and I can't say enough good things about how they run their operation and about the confidence and security I felt storing my belongings with them. They are very visible on the property during business hours. If you have any issues or concerns they are amazingly helpful and accommodating! They have worked with me upon leaving and I have seen them work with others when in the office.They run a structured and clean operation. You will not see loitering, weirdos or anything that causes concern about having your property stored on theirs. There is limited access to your unit...daylight hours only but for that very little minor inconvenience I was grateful.... it is for security reasons.... they are securing the property for you and for your belongings! They told me they had encountered a few issues at night so they structured the hours to protect me and my property. THANK YOU!! Just be a nice human to them....no shenanigans and they'll be so dam cool with you! My boyfriend and I who each have a unit in that place often will say to one another ..." We just really love Northwest Storage!" Thanks for being clean and safe and cool! I know where I'm telling my friends to go who have storage needs. Thanks for the wonderful 2 year experience, Ladies! read more

Excellent customer service...always friendly. Very clean and secure. We never worried about our possessions!