This review is based on the events that happened on November 2, 2015. StorQuest made some promises for which I removed the review. They have not held to the promised pricing for my friends so I am reposting it.
I along with 2 friends all have separate storage lockers at this location. My friends, who don't want to be identified because they still rent there and are afraid of possible retaliation from the new owners, have 2 units and I have 1.
When we rented our units the complex was known as "Super Space Self Storage". Over the past 3 years I have rented several lockers as I have needed them. My friends rented 1 large unit about 3 years ago and added a second one about a year ago.
This storage complex offers regular storage units as well as what they called "climate controlled". The climate controlled units cost more and include a dry, secure indoor space that has heat and air conditioning. At least that is the way they are advertised.
The unit I had was for a short term to keep some equipment someone gave me, and when I rented the unit it was for a month with the option of keeping it for an additional week or two (or longer) if needed. The terms that I agreed to when taking the unit where that when I paid the rent it was paid, but it was not required that was an entire month.
On Friday, October 30, 2015 I drove by the complex on my way to a Halloween party and noticed that the name on the signs was changed to "StorQuest". The following day, the 31st, I decided to extend the unit a week instead of having to move it out on Halloween. I tried to call the complex but instead of getting the location I was connected to a "National Call Center". This national call center had never heard of the location and was unable to help me.
On Sunday, November 1st, I drove over to the complex to pay the rent. The location has Sunday hours but there was a note on the door that they were closed. (Picture below).
On Monday, November 2, I went back with my friends. There was an attendant in the office, named Tim. The office itself was stripped. Holes in the walls where there had been artwork and other things. All the furniture outside of the built in counter was gone. It felt weird.
It's important to note that I talked to 3 members of the new company's staff. Tim was professional and tried his best to assist. His manager (or supervisor) was named Manny, and Manny needs to find a job outside of customer service. His attitude and approach where very poor.
So what happened? We went back to the storage lockers to see if I could fit one of my larger items in my friend's unit so I could move out. First thing that happened is Tim informed me that he would not honor the terms of my rental agreement because it was a new company. He was willing to give me 2 more days, but it was either move or pay the entire month.
But that wasn't the big problem. The big problem is when we went to look the expensive, dry climate controlled units were flooded. Water was everywhere! There are about 8 lockers that were flooded, their contents potentially ruined.
It was at this time that Tim informed us that he had no additional units, and said he didn't know what we should do. My friends, with some valuable possessions in the unit (which is why they paid for the "climate controlled") were very upset, she was crying. All Tim did was tell us why his boss said they weren't responsible. In my opinion letting this happen was negligence. But they didn't apologize, they didn't offer another unit, they didn't even offer to help move everything which we were in no condition to be able to do at the time. Tim finally found another unit on the other end of the building, but still no offer to help us move, not even a discount on the rent was offered.
While this was going on we were taking pictures and videos of the damage caused by the (in my opinion) negligence of the storage owners. Tim, again not offering any help, came to me to tell me that his boss said "it was illegal to take pictures because it was private property." Talk about an a**hole (Manny, not Tim).
After 3 hours we finally got the contents moved and then had to rebox everything because the cardboard boxes were ruined.
My issue here is that we should have been offered an apology by Manny. Good customer service would of dictated at the very least a free month's rent.
The pictures below were all taken prior to Manny, through Tim, telling me it was "illegal" to take pictures. I will honor their request and not publish anything following the request.
Manny, if this is what you consider proper property management, good customer service and being professional, you need to get mental help. You are clearly a bad manager and terrible at public relations.
I recommend everyone to avoid this facility and really any facilities with the StorQuest name. At least until they learn how to do things better, and to have some compassion in an emergency. read more
