Unfortunately, all of their reviews are removed, but read through on here and the BBB.
I should have before hiring them. After nine months of difficulty reaching the owner and being shuffled about, my concerns are still not resolved.
It started with being quoted 3-4 weeks for delivery, so the first week of January, and then corrected by the owner to more likely 5-6 with it being shipped around the holidays. That was still doable and all part of moving.
I was told they would up my estimated size but if I didn't fill the whole amt, no worries, they would adjust up or down to fit.
I filled paperwork out with Sa**a and thought all was good to go with several reassurances about being a family organisation and understanding the stress of an international move, the owner having moved from Russia himself. It made me feel better about signing the contract until the movers showed up (late mind you).
Their subcontractor talked me into selling her my bed set after a long explanation how it would put me so far over the size (not true, I later learned) and I would be better off coming in at less which would lower my bill plus I could then buy in the UK since the bedrooms are smaller here. This was witnessed by my daughter, sister, and two friends who were helping me bubble wrap items into oblivion.
Her movers ( IMN's subcontractor) took apart and lost several pieces to my daughter's bed (as I was to find out later) and packaged her TV and other items of value that I was concerned about how to pack.
So off went my belongings to NY where they were to be sent out on a boat later that week (per the owner who later changed his story...) and I got on a plane with the sub still having not come to get my gorgeous big bedroom set or receiving the money's for it, nor an offer to come back and pick it up from IMN. It was still to be over a week before that was resolved...
Fast forward two weeks without calls back, emails unanswered about when my items were being delivered so I could coordinate schedules with getting into my new place and starting the new job. Wait, and onto another two afterward... Nearly four weeks and I was informed via email of tracking and that it would likely be February for delivery. And I MUST have been mistaken, I was told, about the 3-4/5-6 weeks originally quoted.
Two separate checks were sent for payment (they say they accept cc- they don't.) and both were lost. Mybank never received them back and I was lectured by the owner when I had (and still have copies) of emails letting them know they were sent and to please confirm receipt...
Well, I reissued a third check and incurred stop pymt fees on the others. They finally cashed it, but to note- they charged for the full space, even though I came in 100 ft3 less! Another item I was "mistaken" on, apparently.
So I waited and incurred over $1800 in expenses (on top of the overcharge) for air mattresses and basic supplies for the place. I didn't go overboard, bought basics at asda, but do have two kids so needed flatware, dishes, pans, towels and linens, etc. expenses piled up after right weeks of all my items being on a ship somewhere in the Atlantic. The owner offered me $600 for the items but no explanation why or how he came up with that number, despite several requests and lack in getting any reply from IMN.
Finally, mid march came (only two months after the quoted date...) and woohoo- delivery day!
They only had one slot open which was between 11am and 1pm. I had just started a new job so had to take the day off unpaid unless I wanted to wait longer and incur holding costs.
So 11 came and went, as did 1pm. No answer on where or when the drivers were coming, just "they should be there shortly!".
Finally- 7:30pm they show up- after my helpers had to leave. And after losing a days wages.
The movers were nice, exhausted, and eager to get the job done.
I checked off boxes with the guys, including 5 demolished to the point they had items hanging out the side and missing or damaged. Oh, and, wait- I was missing 7 boxes? Including the TV they packed? They called the office but everyone was gone. I told them I would call IMN so they started putting my daughters bed together and pieces were missing (another $600 item I was out- before even accounting for the damaged and missing items yet).
I called the owner, who then started SCREAMING at me when I was frantic about my missing and broken/lost pieces. I had to ask him several times to stop yelling at me before he calmed down and said to list what was missing and send the photos (which I did and will gladly post for all to see) and was told he would look at the list and come back to me after he spoke with his subs about the missing boxes and loss of time/items.
Weeks went by and nothing, despite emails from me asking. Now 8 mos and still not resolved. I lost well over $5000 and I am forced to seek other means of resolution. This is not a "family" company or a good group at all. read more