I picked this moving company based on their Yelp reviews. They only had 4 but I thought I would give them a chance... It was one of the worse decisions I have ever made.
My lease was up & I needed to move from my apt in Manhattan to Port Imperial, with moving a few items after into storage after. I called my previous movers and other more well reviewed agencies on Yelp but there was no availability for the weekend of Aug 20th. I saw this company, called and they told me they could move me tomorrow.
They agreed on full packing a 2 bedroom apt, moving within the window of 3 hours 12-3 and unloading within the next 3 hours. 3-6. They showed up the next day late, not at 12, but 1:30 and when I called the management they said there was a window. Clearly if they move in a doorman building they would be aware the window for moving begins at 12. It is not a window like you get with the phone company, and promptness is of the utmost importance. They showed up proceeded to slowly wrap everything and said they were tired from the morning move before and it ended late.
Around 4 the original crew that came, left... Yes they vanished for almost 2 hours. Time that they charged me for. Because the driver had to go back to school. And the other movers were tired. So they we had to wait for other movers to come at 6. During this time, we called customer service and were connected to someone local and a lady in AZ who apologized and said they would do their best. But the apology means very little unless services are performed to back it up. Eventually the new crew showed up. These guys were a bit faster. And they finished the move by 9. At this point the apt I was supposed to move to window was finished. Yet they still wanted to move in at 9. All the customer service numbers were closed. And they called the dispatch. They moved my stuff to the storage in Bronx. Complaining that the truck they brought was too big. The whole time this company kept blaming me. And saying I need to pay more for the truck and keeping it in the Bronx.
If they are professional moving company would they not know the window, getting the correct number of men, ensuring they don't leave halfway in between. Being courteous enough not to blame me the truck is too big.
I went to my parents home and stayed there, with none of my belongings. The next day someone from the moving company called and said they would "try" and move me Sunday because the drivers were too tired, and you have to have some sympathy. I do, for the drivers, not this disorganized moving company. I begged them for my stuff, wrote them an email. And they sent a very condescending one back.... of course to no surprise, blaming me. After begin from my parents they agreed to send 2 guys and I would help move.
They came and with me completely helping unload the truck, getting in, moving it in the storage and then doing the same at my apartment, the job was finished Saturday morning.
I tipped both movers and gave them some nice furniture and a TV on Sat morning. Why, because yes, I am sympathetic to these men. But The manner and lack of professionalism of this company, and having to beg for them to complete my move the next day is beyond what anyone would expect of a moving company.
To add insult to injury, they first charged 200 as a deposit. The cost of the move was 1850. And they told us the addtl. charge to the card will be 1650. And in person that is what they did. We have the receipt for 1650. But they still charged 1850 + original 200 deposit. Forget giving a discount since I helped with moving, or at least calling to apologize on Monday by the management which did not happen. But their audacity to not honor their agreement & overcharge us, shows their gall, impudence and careless nature for customer service
Moving is stressful enough, I would strongly recommend an alternative moving company. read more