I moved from Yonkers, NY to Houston, TX recently. I did a video call to explain all the things I needed moved. I accidentally didn't include everything in the video call. so when the movers showed up i had to pay a little more. I don't count this against the movers because I should have made sure I included everything during the video call. I packed my own boxes and wrapped my own items to help ensure nothing could be broken. Through it all, Josh kept in good communication with me, answering all my inquiries, and working with the dispatchers to ensure proper delivery - which I made difficult with all my travels (I went on a vacation while waiting on my things and I kept having to reschedule my drop-off in Texas.) They were patient with my schedule, and everything was delivered safe and sound. They were cheaper than the U-haul Pod i was about to request, which was quite unexpected considering I moved 1700 miles away. read more

The entire process from the initial discussion with David on the scope of work (including video call to do a proper estimate of the amount of boxes needed) was very professional and worry free. During the moving day Jose and his team were so professional, cordial, and so patient with me as I was moving my apartment content from Brooklyn to Manhattan. I have nothing but admiration to their immense efforts to make sure all my stuff will arrive to my new place in one piece and they did!!! Thank you Highlawn Moving & Storage for making this intense stressful experience so smooth and worry free read more

They made moving surprisingly easy, picking up everything, even unprepared items like the bed, and numbering everything for a successful, unbroken, and perfect delivery to Florida, earning five stars. read more

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Hired this company to move my mother and these guys were excellent. Made sure all the furniture was well wrapped and made sure the truck was loaded using all the space they could and safely I felt secure. Definitely recommended read more

Highlawn Moving & Storage - Excellent loading love and appreciate how the used every square inch as much as possible. - Movers Near Me - Brooklyn, New York

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Excellent experience with last minute move from NY to Charlotte NC. Everyone was professional and responsive to all our questions

Total and absolute horrendous nightmare. When will it end? I do not recommend this company. I moved from NYC to NC and almost all of my furniture was broken, scratched or damaged. Bait and switch and had to pay movers money in CASH even though I removed items and got a $1,000 deduction, they added $1,000+ more when picking up even though I had less items. Total scam. I wished I would have gone with another mover. The movers then taped up the damaged items to conceal the damage. I am still finding broken items. I was then told that I have to wait 4 to 6 weeks for a claim. Customer service pretends that they care. I spoke to Susan and Josh gave me a binding quote. HOW did I have to pay more? The foreman then said he would reduce the price if I gave them a big tip. There is so much damage, I do not have space to post all of the picture on Yelp. They will send you their BBB with A+ ratings. I am not sure how they received those raving reviews, but that is my next stop, and I will also be seeking legal counsel and contacting the NY Attorney General. This company needs to be held accountable for their business practices towards consumers. It didn't dawn on me to check YELP! I would have been better off selling all of my furniture and starting over. Buyer Beware. read more

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These guys were helpful and honest from the first minute we started working together. Every single person, helpful, zero pressure, honest and in no rush. Made my cross country move much easier to deal with. The most reasonable quote, as well- and I quoted NINE movers from the NYC area. I cannot recommend them enough. Reasonable, reliable, clear communication. Amazing group of people. read more

We used Highlawn to move from New York to the Midwest recently. They quoted us 3-5 days (in writing and over the phone) and it took 7. The communication throughout was terrible. I had to call for updates on when our stuff would arrive multiple times and could not get a straight answer for several days. Once our stuff did arrive it was clear it was not handled with care as many things were broken or even written on. We did a video walkthrough estimate and were given a "binding contract price." When the movers arrived they charged another $700 to load the last bit of our stuff because it "wasn't in the paperwork." We paid it bc we had no choice. I would not use them again nor recommend their services to anyone. read more

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Our company needed to have fragile glass doors picked up from our supplier and warehoused- then brought to our job site on Long Island. Highlawn gave us the best price and picked up the freight quickly and stored it for several months at a fair rate. When delivery time to Long Island came it was seamless and four extremely heavy and fragile pallets were brought on time to our job site and meticulously unloaded (over 2.5 hours). The three men were cordial and very professional and careful with the load. We have had nothing but a great experience and fair pricing from Highlawn and are quite satisfied with their service from the start to now five months later, the completlon. read more

A complete nightmare. A by-the-book moving company scam. They used all the tricks that you want to avoid by contracting a place that looks professional - even that trick, they know. They charged extra for anything that was "not on the contract", despite we did a VIDEO. But they deliberately leave enough room for the movers to load some of your stuff and leave some at your apartment. Then it comes that old trick of "you pay more now in cash and we'll put it on the track". Or charge you extra for the tolls. Well. What tolls? We did not cross a single bridge. The trucks were clumsy and rented for the day. One guy was an alcoholic and had to use our restroom 6 times...I'll leave it here, you have the idea. If you hire these guys, get ready to be scammed. read more

I have used this company twice -- in an intercity move and when moving from Brooklyn to Fairfield, CT -- and I will be using them again. Susan was very understanding, helpful, and communicative throughout both moves. And the movers were punctual, efficient, and professional. They had everything packed and ported into the truck in no time and they made the moving experience so much easier. read more

It was the most horrible experience. After an in home estimate, they showed up with a truck that was too small and couldn't fit all of my items. It took 6 hrs to load. One man taking things apart while the others stand around. 10 hrs and the men were not professional at all and rude. Didn't finish putting furniture together. Asking for a tip and when given $200 asking for more. Day 2. To finish moving what they couldn't fit the first time. Charged me $100 for tolls both times even though it was their fault they had to come back. 2 bags of items are still missing. Do not use this company! read more

I moved to Florida from New York in December. Just the preparation was a forever process, as I was moving my entire life to Florida. My son had an excellent experience, when he used them to move to Florida and based on his recommendation, I chose to use them and I am not sorry for a second. Yes, I had a large number of companies to choose from. Joshua came over and I saw that he knew what I needed. Although I made a huge effort to pack boxes with tape, was I in for a big surprise, when I got down to Florida. Their packing was superb! They boxed, They taped, they did everything and more than I expected. I can't think of a better experience moving. Yes, I have not finished my work, but they did a magnificent job and terrific job. I cannot recommend them high enough to reflect their competence and quality. In my opinion, With Highlawn, you can't go wrong read more

Is there anything less than zero stars? I am an avid " I hate yelpers" I have literally never left a Yelp review in my life, but if this review saves Atleast one person from the fucking nightmare we have gone through than it's worth it. I have never left a negative review for a business. This is BY FAR the worst experience with a company I have ever had. I implore you to NOT use this company. Start to finish HORRIBLE. Our agreed delivery date( on the contract) Was between 10/6- 10/9. Its now 10/12 and they FINALLY showed up. We have been sleeping on floor waiting for these jerk offs and you know what- fine, shit happens. Things slow down especially because of COVID. But I don't think it's out of the realm of reasonable expectations to expect our stuff to be delivered in the condition it was picked up. Upon receiving our stuff, everything is ruined. To cover their asses, they wrote " scratched" next to EVERY SINGLE ITEM on the inventory list when they picked up the stuff. EVERY SINGLE THING. including the mattress. How the fuck do you scratch a mattress? Now we have stuff that was damaged in the move by them and we aren't able to contest it. Brand new stuff - fucking ruined. Expensive stuff might I add, ruined. Some Things have scratches and lint removed, if one or two things had it, I might have been able to over look it. But the fact that literally 90% of our furniture and belongings was returned with some sort of damage to it is unforgivable. This company honestly deserves be be shut down. They didn't offer any financial discount and made us pay cash upfront before they would bring our stuff inside we had to pay them, so there's that. Then they told us, upon our discovery that our stuff was damaged " I don't know what to tell you take it up with the office." Cool. Called the office to be informed that the claim would take at least 6 weeks. Avoid them at all costs and honestly- customer service is complete trash as well. I couldn't be more unhappy with this company start to finish. PLEASE PLEASE PLEASE DO NOT WASTE YOUR TIME, MONEY OR MENTAL WELLNESS ON THIS SHITSHOW. read more

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DO NOT USE THIS COMPANY FOR MOVING. Highlawn Moving & Storage refused to do the whole job (ie take the bed apart) and were 4 hours late to our apartment to move. In addition, they stole pieces of my bed frame, requiring me to buy an entirely new bed frame. They said their claims division would get back to me to figure out what transpired, but they never did and I will be escalating this issue. read more

Bait & switch pricing- so stressful! I don't write reviews, but I feel very slighted by this company and I hope this review saves other people from getting bamboozled and encourages Highlawn Moving to refund me for the overcharges. Susan quoted me a price over the phone, 3 movers 9 hours $1100 flat fee (no hidden fees) and the option to do it by the hour at 115/hr. I figured I would disassemble everything prior to their arrival and pitch in with the packing and unloading and I could shave an hour or two off the time. The phone call was very thorough, I went through every item I'm my apartment in detail, discussed details of the apartment buildings (from and to), and and asked directly if there were any other fees that would be applicable so I would not get caught off guard. Moving morning. The movers arrived with 4 guys instead of 3 and there was a new hourly rate (150/hr) and a new flat rate of $1,284 ($184 is not insignificant for us). I got Mark, the dispatcher, on the phone and asked that the flat rate be the same as the original contract, which I paid a $200 deposit on - I should not have to pay more because they brought 4ppl instead of 3. Mark told me the new price was because the amount of stuff was more than what they anticipated. I had the thorough itemized estimate from Susan and we had fewer items (we left a couch and shelves for the next tenet). I asked Mark to tell me what specifically changed that increased the price from the original quote - no answer. The majority of the movers seemed to disappear in the morning - one guy was inside prepping things and he was on the phone half the time to try to figure out the price with Mark. At that point we had to find a new company or choose between a flat rate $1284 or hourly 150/hr. It was made clear to us by the foreman that if we chose hourly, there would be no way to keep them from taking their time, and it would take at least the same amount of time as the flat rate. Several times he said "you have to choose- either you'll win or you'll lose." But it felt like no matter what, we were losing because the terms were outside of the prior agreement, and we needed to move out that day. Not wanting to incentivize the movers to work slowly, my wife and I decided to go with the flat rate after they took off $50 (based on our 90 mins of back and forth conversation.) The move took 6 hours from arrival to last item unpacked, including the morning-slow down, lunch (which we provided) and all the time we spent on the phone with Highlawn. If the movers had been working at a consistent pace, it could have easily been done in 4 hours, maybe less, especially if I had been free to help, instead of re-clarifying the terms of the contract I had already agreed on. Overall, we are extremely dissatisfied with this company, and do not recommend them for others. UPDATE: Mark (who I think also goes by Josh) called me after the company got hold of this review. They refunded me a portion. I'm glad they made the effort to make it right, but wish I didn't have to go through the frustration during the move, and the hassle of writing a bad review to get a fair price. read more

I was going to help my cousin in Brooklyn move, but those plans were derailed due to COVID-19 (I'm grounded for non essential travel). I hired Highlawn to help my cousin in my place. They were super accomodating and responsive. Great logistics, extremely helpful and took great care with antiques and fragile items. Would definitely recommend. read more

I used Highlawn for a third move in the past 8 years. This move was from Brooklyn to Los Angeles. They stuck to their estimate in both cost and time allotted. The movers in Brooklyn (3 men) were careful, speedy, and clean. I was given an estimate of 7 to 10 days for more things to get cross country and it took about 9 days before more things arrived in LA. Throughout I was given updates from Highlawn on their scheduled arrival and I knew several days in advance when the movers would get here. The cross country movers were not quite as good as the Brooklyn movers but they were very careful in unloading everything. Didn't have to clean up after them which was greatly appreciated. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.This has been one of the most worst experiences. BEWARE of this company. All they do is lie and steal your money. Delivered my items 2 weeks late and they blatantly ignored our calls when we tried to follow up. Movers would only deliver our items 75ft from the truck. Again, horrible experience and do not use this company. read more

This is a great company.i moved from nyc to dallas tx .the rate was super incredible.they were on time , moved my stuffs easily without complain and very customer friendly every company were giving me homongous eatimate.but this company highlawn are the besttttttttt.check me out titilope akinde on face book if u need more recommendation abt them read more

The movers showed up at the right time, got the entire job done and helped us relocate out of state. The movers were all wearing masks, they were fast at the same time. We didn't wrap a few things all that well, they had extra blankets and made sure everything was properly wrapped. We had a great moving service done by these guys. They took the stress out of moving day for sure. Would recommend their service. read more

Highlawn is solid! I did used their service in the past. I was very happy with my move in Astoria, so I reached out Susan at Highlawn again. In all honesty I also reached out to a few other movers for a competitive bid. Highlawn topped everyone again so I went with them. Like the last time, a few hours after speaking with them, a Highlawn associate was at my door to assess an finalize my appraisal. They also bought me some free boxes gratis so I may get started. Day of the move. Highlawn arrived on Saturday 10 minutes before our move. It turned out smooth like last time. Three guys, 60 boxes, 1 truck, 4hours and I am in my new apartment. They help to disassemble and reassemble my large furniture and pack my electronics. Guys are pros. I am completely satisfied and would definitely use and recommend you to my friends. read more

I recently moved from Manhattan NY to Atlanta GA and after searching online and getting a bit frustrated a friend recommend Highlawn. We had a representative that came over, took an inventory and gave us a price for the move that seem reasonable. After comparing rates we decided to go with them. For a two bedroom apartment we have a decent amount of stuff and some fragile items like large tv and few pieces of art. Four movers showed up the guys were fast, courteous, and seem to do the job properly. We received the items four days later. I was glad that delivery was on time and with no damage. To be quite honest I was happily surprised and impressed. I do recommend to do a proper packing and labeling as we did which makes unpacking a lot easier. I will recommend this guys and use them again in the future. read more

New owners reached out. Well they said they were new owners. They offered my "maybe $200". So to recap I have lost way over $5,000 of value if items. They forced me into a settlement of $1000 and never paid it. Now the offer is $200. I would stay far away from this place. New owners seem like the old owners. read more

Highlawn was recommended to me by a friend for a move within Manhattan. I was very satisfied with the excellent service I received, both by the sales and administrative staff, and by the men in the day. The packaging was carried out with care, loading and unloading was prompt. I will have no hesitation to contact them again for future moves. read more

When they arrived, I was happy with the packing. However when my things arrived there was over $3000 worth of items missing. I don't know where they went wrong. I moved from NY to Arizona. And am not sure if it was stolen-while in storage or with the cross country company. After many calls to Matk, I still do not have a resolution. Here I am 3 months later and they still have not resolved my issue. In fact I contacted BB and the company has forged my signature on a document stating I refused insurance on high end items. I can not begin to express how disgusted I am with them. read more

I was recommended by the building doorman to use this company , I had to move my furniture from summer apartment in New York. Never met this people all my communication was through texts calls and emails. The price was more than fair I got all my furnitures delivered to Florida in excellent condition as promised. Will use again and recommend. read more

I used them for my mothers move from Brooklyn to Delaware in Dec 2016. Prior to the move they put her stuff in storage from Sept to December. We actually had the same exact mover who took the stuff to storage and to Delaware. The movers were super fast and strong. I couldn't believe how these young guys were picking up heavy boxes as though they weighed nothing. I only had a minor problem where the arm on one of my dining room chairs was broken but the reimbursed me ( somewhat) for the repair. None of my belonging were lost or left in storage. They had accurate record system with the number of boxes and items that was stored. read more

If I could give zero stars to this company I would. They do not understand the meaning of a contract. We had a representative, Josh, come to our house to do a binding estimate. On the day of our move, once they had already loaded half of our furniture, they tried to change the price of the move by almost $2,000. Our original contract stated that they had a four-day window. We were driving across the country and planned to arrive on the first day of our window. Josh called me and told me the move could only happen either 3 days before our contract window or a full week later. We weren't even half-way across the country and couldn't coordinate our move. Currently, we DO NOT have our furniture and Josh is trying to add an additional $700 to the price of our move because he says that they need to hire a smaller truck for delivery. He never specified the size of the trailer in the contract but is trying to charge us anyway. I absolutely DO NOT recommend this company. We are mid-move and they have made everything incredibly stressful. The person responsible for our move does not communicate with us and has changed the cost of the move several times. DO NOT USE THIS COMPANY!!!! read more

Good people to know in NYC. This is the 3rd time I've done business with Highlawn. Moving is a lot of work and hassel for me. I live alone on the Upper West Side and work full time in the hospital, so there is really not much time left for me to prepare and pack for my move. Living in NYC, I use movers every 1-2 years average. This recent move was fantastic also, just like the last move. They are very friendly and personable which was one of the reasons I retained their services the first time. The price is very reasonable, well priced for the value I've been getting. They have respect for people's belongings and I really like the treatments and respects from this company. The guys arrived early to get parking spots and were super swift. They know the drill well, very professional and careful with their work. They even offered me a $25.00 discount as a returned customer on this move which was really nice. I feel like a VIP now. I have added them on my contact for my next year move again. read more

Where do I start. The minute my things left, my nightmare started. Two week move turned into more than 5 weeks. Finally after enduring rude comments and conversations and that is when I could get some one on the line, especially Mike , I never was prepared for disgusting rudeness and nasty comments. He would just hang up on me in the middle of the conversation. Finally, call when I did get a call informing me that they are going to deliver without giving me 48 hr notice as requested, but next day. Truck arrived and I was informed that my binding contract has been raised by 500.00 to cover their unexpected expenses. They held my items hostage until I paid them in cash for the remainder of the contract plus additional monies before they unload. They told me if I don't pay, they will leave and put my items in storage for which I will have to pay more. I had to pay, then, I had damages which was evident right away. I sent a certified mail Mike, for which I have not even received an answer. I am not holding my breath. read more