Brian K is obviously an employee that doesn't realize that we can spot trolls on these reviews. Integra might be good if you have one line at your tire shop. GOD help you if you have anything more. BTW, they don't understand that T.37 transmission stuff, so good luck with your credit card and fax transmissions. YELP really does need a zero rating. By the way, I own a telecom vendor company, so this really is gospel. read more

Wow I can't believe this company they first had my business 350.00 after checking with Cox. Then after finding out there speed is so poor and under performing in the market place for a business. I asked for them to let me go to a company that can provide me with the services I need and they said not we are going to hold me to my contract even thought they have a terrible attitude and poor service and , service people. I said please let me go to a better company that will give my business the product because they can't and at that point he got crappy with me. INTEGRA - sucks really bad! If your a business DO NOT use this company! Period. Cox has better service and would never act like this toward its customers because they don't have to. THIS COMPANY SHOULD NOT EVEN EXIST IN AN INTERNET LINE SERVICE PROVIDER - because there just reselling someone elses lines and cables. read more

This is another company that if I could give them 0 stars, I would. Their accounting is so messed up. Every time I call them for support, they tell us that we have different services than the last time I called. They also tell me that we canceled our PRI with them. Well, then how am I calling you if we don't have phone service? They are also trying to offer us 4.5Mb from our 3Mb, when we have been quoted for two 25Mb lines for the same price elsewhere. What a joke! Do not to business with this company unless you absolutely have to. read more

They told me something different every time I called. I signed up being told I would get a referral credit equal to one months service for bringing two businesses over. I never received the credit, even after calling multiple times and speaking with the same sales person. Once the original salesperson left the company the next rep said they didn't do anything like that. Later I was looking at selling my business, got a quote for how much it would be to cancel the contract at $1284, which was OK with me. After I finished the sale they sent me a bill for almost 10K. DON'T BELIEVE ANYTHING FROM THEM read more

Customer service is okay, but still have big issues. Do have problems with the phone lines or switches. After they cashed a check made payable to APS for $830.00 dollars and had to call my bank to file fraud charges after 6 phone calls and no one able to help with them along with getting the run around really sucks. It ought be be lack of integrity instead of Integra. Yelp should add a useless button for the reviews. John read more

I entered into a three year contract and wish I considered payments start after the installation or switch was completed to my satisfaction. Service is terrible. Sales over promises and disappears after the sale. I would say buyer beware. I wish I considered checking their reviews before I entered into this agreement. There seems to be a pattern. read more

If we had to do this over again we would. We have had more problems with our phone system in the last year then we ever did with our other local company. We love service constantly and we get no direct answers as to why. We having been waiting for a month for a T1 card and have not heard from anyone. I could go on and one about the problems we've had; suffice it say, this is not a company you want to do business with. 1 star is too many for this company. read more

They could not provide us proper internet service and even admitted to it. Yet after 6 months of us asking them to release us from the contract they refused to return our phone calls, and would not release us from the contract. We eventually broke the contract and they charged us a $1300 early termination fee. Stay FAR FAR Away from this company. read more

Service is OK when it works but if you have a problem look out. They don't know how to fix their own stuff. There are nice people that work there but they are hog tied with a trouble ticket system that doesn't work and their accounting department is even worse. They must be under strict orders to never give back any money they got whether they deserve it or not, once they have your money you will never get it back no matter what you do. read more

We are a business that has been with Integra for over 2 years. Signing up with them was the biggest mistake we have ever made. The internet speed is consistently SLOW and the customer service STINKS. Unfortunately, we are stuck in a 3-year contract which is impossible to get out of so we are STUCK with EXTREMELY SLOW INTERNET. We will NEVER sign up with them again. If you are considering this company -- DON'T SIGN WITH THEM. You will regret it!!!!!!!!!!!!!!!! ZERO STARS. STAY AWAY FROM INTEGRA. read more

I am at a compete loss as to how Integra stays in business.We are stuck in a 5 year contract, and the service is absolutely horrible. We have circuits going to several states, Internet connections at all offices, and sip trunks as well. We are calling into the NOC several times a month for outages. It is so bad that when something goes down, we don't bother to troubleshoot anymore, we just call the Integra NOC and open a ticket. After 34 tickets so far this year, not a single one has been our fault. We have escalated issues to Integra Senior management and get the normal reassurances, but the same stuff keeps happening. DO NOT DO BUSINESS WITH INTEGRA. YOU WILL HAVE DEEP REMORSE. read more

I'm jealous of all the posters here who have 3 year contracts... My predecessor signed us up for a *5* year contract that I have since taken over. Things as simple as porting a number to a DID are nearly impossible (been working on this for MONTHS now. A single ported number. RIDICULOUS!) I seem to have a different business account representative every time I call in for service. Oh yeah, calling in for service. I can't shoot an email to my account rep, when there is an issue. Oh no. I was instructed that for fastest service I need to call the repair line and sit on hold for anywhere from 10-30 minutes. Even if it isn't a repair issue. Just got off with my account rep (3rd one in as many months) who didn't realize that they are hosting my PBX at their data center, so, that's hardly reassuring. Would never recommend. Outrageous cost even if they delivered on half their promises (we are currently paying about $50/month/extension). read more

Company shouldn't be in business with the way they handle their customers. After we signed up five locations we have, we found we had excess lines that we didn't need; consequently when we went to cancel them they were going to charge us an early termination fee. We went through three customer service reps in a short period of time, and none of them were of any help. Run away from this company as fast as possible and find somebody that values their customers as much as you do. read more

False promises, tricked into a 3-year contract that I would have never agreed to and no savings. Do not sign up for Integra Phone Service for your business! Don't do it, don't do it, don't do it. read more

This was one of the biggest mistakes we made for our business. We paid $300 per month for what we thought would be superior internet service. We would have done better to stick with CenturyLink or Cox. We were locked in for three years to this shitty service and they blamed everyone but themselves. We bought all new hardware and even when all the other tenants moved out of our building and only one of us would be in the office we still had choppy voip phone calls and slow service. So glad to be done with this company - read more

The salesman promised me better internet service than I was getting from Qwest. I fell for it. When signing the paperwork it said "Early termination fee's may apply". He said that wasnt for me because this wasn't a contract. I stuck it out for 2 years, service never improved so I decided it was time to switch. I called integra to double check if there were penaties for switching and was told I would have over $3000 in penaties for switching my phones and internet service. I was told I was only 2 years into a 3 year contract. I then asked how much the penalty was if I just switched the internet, since that was my main issue. $1200 penalty. 12 months left for service that cost $28 per month has a $1200 penalty. How's that? Then they email the copy of the contract and it makes no mention of penalties this steep and says nothing about being a 3 year contract. What it does say is customer acknowledges receipt of master terms and conditons. Which were obviously never provided to me because nobody in their right mind would sign something that had a $3000 penalty. I wish I could give them a negative star rating. For the deceptive sales tactics by Cole Clifton and for that smug customer service lady Pamela Boruff. This company SUCKS. Do yourself a favor and stay away. read more

Do NOT sign their MSA. A contract is an agreement of price over a set period of time with a promise to perform. Integra's MSA states they can change the pricing at any time. This is a very crooked company. Trying to charge over $9,000 in termination fees for FOUR lines, even though we are outside of contract. read more

don't they know how to take no..i had a bad problem with a past employee of theirs..they keep calling ..stopping by my work..no means no...doesn't your company keep a record of people who wants you to stay out..no calls no coming to my business..please no more..leave me and others who do not want your services..... read more

Ugh! Can't stand this company, they have slow internet speeds for 2 to 3 times the cost of other service providers. When you try to cancel their cancellation fee is more than it would cost to just pay the monthly bill until the contract is up. They won't work with you... they take advantage of companies that have no other service in their area then lock you down with long contracts poor internet speeds and high cost. Don't use them, you'll be sorry! read more

Service sucks and equipment is antiquated. Most DSL services are substandard but Integra takes the cake on the worst DSL in my opinion. I'm an IT expert that does security and network infrastructure for businesses, the number one issue I have with them is they use bonded modem/routers, doing this allows you very limited configuration and security, especially being that Integra will not allow anyone access to the modem/router configuration page. This means you cannot setup anything on your network for remote access including any PC, surveillance system or any other device that requires port forwarding. The second issue is their techs are about as useful as a rock, after spending six hours on the phone with various techs and one coming to replace the modem, they still could not get the modem in gateway mode so we could use a real router that allows remote access and better security. I've done this several times with Century link equipment, they also use bonded modem/router but at least they are sensible enough to give the customer full access to the configuration page so you don't have to depend on the phone tech that calls you back a day later and knows nothing about what he's doing. Bottom line is stick with broadband service if you can, if broadband is not available use anyone but Integra! read more

I have always been impressed by the customer service and technical support I've received. I have had no problem with their phone service. Internet is up at least 99% of the time. My big gripe is their TV service. Not ready for prime time. I probably got spoiled having Tivo, but their DVR is primitive. Lots of shows that don't record. Antiquated interface. And there's a frustrating lag after each button push. My box just stops working every few days. The rebooting process takes 10 minutes. Unfortunately, there isn't a better option. Cable and satellite are just as bad from what i hear. read more

I signed up with Integra and paid for there services for about 3 years and sold my business and ended my service with them. I was charged an early termination fee of $440. I am writing this to inform all potential customers because early termination is not discussed with sales staff and it is not addressed in the paper you sign. Basically when you sign up you are liable for the entire period of the contract. Make sure if you decide to sign with this company you are aware of potential hidden costs. read more

Wow! I wish our company had read these reviews prior to signing a three year contract with this company. We have had nothing but problems and each call to the "repair line" (a term I use extremely loosely) seems to create an additional, even more irritating and frustrating problem that didn't exist prior to the call. As a pediatric dental office, it is of the UTMOST importance that our parents have access to our after-hours telephone number so they can contact us if their child is having an emergency. Our after-hours telephone number is given in the recording on our voice mail but we are CONSTANTLY having issues with the voice mail even functioning. So we get calls from parents that can't reach us after hours and then contact us later to voice their frustration. It is absolutely affecting the quality of our business and we take that ridiculously serious. Bottom line; STAY AWAY FROM THIS COMPANY. As a side note, we are in a year two of a three year contract and have twelve months remaining & I am counting down the days... read more

Absolutely miserable. if you speak to five different people, you'll get five different answers and none of what they tell you is ever reflected on the bill. We had our phones go out and called Integra for service. After waiting a day and a half we called again and they said they tried calling us to schedule a technician. Of course they were calling the Integra phone line that was already reported to them as not working instead of the mobile number I gave them for contact! If it were not for the fact that once you are in a contract with them that they will not let you out of it, I don't know how they stay in business. One star is not low enough but apparently, you have to give them something to post to Yelp. Consider this one star as a minus 5 and we'll call it even. read more

DO NOT go through Integra for your internet needs. Worst company we have ever went through. Customer service is no help. We had Internet problems months and tried to get Integra to help us fix the problem which we never got a phone call back. We sent multiple emails and never heard back from anyone. Due to us being unhappy with the internet not working and no one fixing what we were paying for. Therefore we decided to go with a different company and get out of our contact. Integra proceed to charge us a huge fee for "breaking the contract" when they were the ones who didn't meet their end of the deal with taking care of their clients. We provided lots of proof that we contacted them trying to get them to help us fix out internet and proving they didn't contact us back. If you wanted to have a crappy internet service, customer service that doesn't help you and pay excessive bills to them, they sign up with integra. They wont let you down on treating you the worst. Thanks for nothing Integra. read more