I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very…read moreinformative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah!

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I just purchased an iphone, ipad and was completely sold items that I cannot merge to my own…read moredevices. Angelina was rude and became very agitated when my husband and I were asking her questions. Basically said to me either you want the items or you don't. She told me that I would be able to sync my device to by mac and even the manager which came over, without any introduction. She asked if she could go and work with someone else. We have been with Verizon, Cellular One, AllTel and have several lines for over 30 years. I am appalled and feel like an absolute fool - She did not explain the transfer, walked away and seemed perturbed that I was asking any question. Basically all she said is that we would be paying $50+/month for the next 36 months. Verizon needs to treat their customers better -

We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

The worst company ever...they charge huge prices...no customer service unless it is ai and then you…read morehave to pay $9.00 to speak to a human being. They shafted my elderly mother...there is a cord in her backyard that they didn't even bother to put in the ground...just trailed across her yard and over the fence to her neighbors yard. Home phone service didn't work 80% of the time and they wanted to charge $65.00 to fix their non working lines. Horrible company...I hope they go out of business soon. They just steal from the people and don't fix their own problems...they expect you to pay extra for their failings. Also if they have to enter your home to fix your internet, they charge you $95.00 as if fixing their mistakes to them is a service provided.

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

Thank you for Ricardo for helping me and my friend. He helped us when it was packed in the store…read morewith no effort and made sure everything was working properly before we left the store.

Today was supposed to be a beautiful moment. I walked into T-Mobile with the intent to surprise my…read moremom -- to treat her, to show her she's loved. I walked out frustrated, disappointed, and honestly heartbroken that what should've been a feel-good memory turned into one of the worst customer experiences I've ever had. T-Mobile -- what happened to you? You used to stand for something. I remember a time when your brand meant care, simplicity, and service. Now it feels like I walked into a retail graveyard staffed by people who either weren't trained... or just didn't care. Daisy, the main rep, seemed completely out of her depth. I genuinely tried to give her grace, but when I -- the customer -- seemed to more about what was going wrong than she did, something's off. The phone wouldn't update due to full memory, and instead of addressing that, she just kept tapping the same button to update an app -- over and over -- like she was waiting for a miracle. It wasn't troubleshooting... it wasn't creative problem solving... It was robotic, vacant, and frankly alarming. She didn't look like she was all there. Then Xavier, aka "X," stepped in -- and somehow made it worse. His contribution? Telling us: "Everyone loses info when they get a new phone." That's your customer support strategy? Disregard, deflect, and disappear? I've transferred form device to device plenty of times and never missed info. Just boils down to how much you want to try and help. And as if to underline how little we mattered, he warned us WiFi would shut off in one minute -- then vanished behind the back room and killed the signal. You know what that communicates? "We don't care. You're not our priority. Good luck out there." T-Mobile: this wasn't just poor service -- it was a masterclass in how to destroy brand loyalty in almost two hours. I didn't just waste time or money today. I lost a moment I'll never get back. And I want someone at the top -- not just support, not just management -- but someone who still remembers what this brand used to be to ask themselves how many other customers are being driven out the door like this. Because if this is your standard now? You've stopped being the "Un-carrier." You've just become another soulless corporation.

Minimal is the word I'd use to describe the service provided at this store. T mobile needs to go…read morein and train the young people that work there. I'm not blaming them because they are young. Train them so if they give customers the most basic of service (two or three sentences) more might be needed. This is why I left Verizon. Taking time out of a busy day is necessary. Yes, you might have to wait...that is also ok. But where it goes from there in this location is not. I base this on the last five trips in there.

I've been using Mojo for a few years now and am extremely satisfied with the connection and…read moreservice. Rarely a problem with connectivity. I work form home for an out of state business. Downloads are fast. No complaints.

The night was already shaping up to be a cringy experience !…read more So after I have a 2nd brain health tests, failure To appear, is not even in my vocabulary! .