Michael is amazing.He is always so helpful. Totally recommend Insight Pest Solutions. Have had other pest companies. Totally the best for shure. Ask for Michael he is the best. read more

I would not recommend Insight. Over the past year, service has been extremely inconsistent with repeated miscommunication and incomplete work. Basic tasks like checking rodent bait stations and removing cobwebs are often missed, despite being charged monthly. My last experience was especially frustrating--a technician said he was on the way, never showed, and later claimed my gate was closed when it wasn't. He promised to return the next day but didn't. When I called the office, I was told my service had already ended, which completely contradicted what I had just been told. Overall, the company is disorganized and they overcharge. I'm glad I am finally out of my contract. read more

Worst company ever to work with. Horrible customer service. just try and upsell you and don't get the job done. Never use again, and would recommend any other company than them. read more

Tacoma location has the worst customer service. They kept moving the rodent issue from one side of the property to the other, then wanted to charge me DOUBLE. At other pest control companies I use, they charge for the location, not make the situation worse, then try to upsell you. I canceled the service and they billed me $500 that my credit card company told me I can dispute because services weren't performed. Insight was a constant pain due to their frequent texting (I requested them to stop several times), going to the wrong location, high prices (almost $200 per visit) and really under trained call center people. Save yourself the hassle and call another company. read more

Wow ! Great service! They were able to fit me in on a weekend within 24hrs of speaking to customer service. Brian Williams was prompt, friendly, informative, and was able to identify 2 holes where rats were coming in and out. He sealed off the entry points, set traps, and closed that area off with wire mesh so my dog or my cats couldn't get hurt, and sprayed rat deterrent in the other areas. Brian also cleared and cleared up all the nasty rat droppings for me leaving my kitchen clean. Thank you for your awesome service. I will not hesitate to call again in the future. Shea read more

Insight Pest Solutions - Tacoma - This is the mesh screen he put up temporarily to protect my pets - Pest Control Near Me - Tacoma, Washington

To set an inspection was easy. The people in customer service were friendly and flexible. I was able to schedule the inspection right away. Brian W. came out to do the inspection, he called before he arrived. Brian was dressed neatly and put booties on his shoes before entering the house. He was polite, respectful and efficient. He found some evidence of rodents, set traps and will be back to check them in a couple weeks. Brian W. thank you for your professionalism. Great work. read more

Robert was professional knowledgeable and informative. Robert found that crazy squirrel that was wreaking havoc in my attic! I have been very happy with my service! read more

The Insight technicians are excellent and always do a great job. In fact, we've used this company for years with excellent service in all aspects. Recently, this company initiated a policy whereby the technician, after completing his job, texts the customer asking to "rate his service" but in fact the text is asking for a tip from $7.00 to a % along with $1.50 to pay for the tip texting service. Last time we had service and received this text, we called the company to object. INSIGHT should PAY its employees A LIVING WAGE, not reduce them to begging for tips. Just had service again with the same text afterward, asking for more money ("tip"). We've cancelled our service. We'll go with a company that pays good people enough money to live on - or go without professional pest contrT read more

Brady B was very thorough doing our regular quarterly treatment. We have more problems and mentioned it last year and they put mole treatment down that actually worked. We just requested it again and Brady did it no problem and no extra charge. I hope it works as well as it did last year. read more

We had our quarterly service today performed by a new Insight technician, Fred. He was so great! He phoned ahead so I could prepare our property for the inspection and was so kind, thorough, and professional. Such a friendly guy all around. Good hire, Insight. Your technicians and service never disappoint. We are happy to be loyal customers. Thank you again, Fred! Welcome to Washington! read more

We found a rat and panicked. Mike was friendly, knowledgeable, and fast. Well done Mike.

this is a horrible company . they use deceptive sales tactics and they basically steal your money for a year and the. hit you up with a 200$ cancellation fee once you catch on. Avoid this company it's truly horrible read more

Quinlan our tech came out for the first time today. I explained to him the ant problem and he took his time and explained what he was going to do and how it worked. I felt he went over and above what I expected, I am thrilled with the service I received. read more

Mike H was our tech today. He was new to us but seemed to be much more thorough than we have had previously with this company. I think he did a great job today! read more

Jason O. Did an amazing job!! Very very thorough and went to a lot of work. His customer service is absolutely amazing. We are very very pleased. read more

avoid avoid avoid! truly the worst! the sales team should all be fired. read the contract very carefully. truly horrible service and they just are out to take your money read more

Always friendly lets you know what that are doing and if they find anything. Mike H. is who you to come to your house and take care of bugs they don't want to hang out at your house after he was here.. Steve B. read more

I have been happy with insight so far. My house was infested with ants after the first treatment they were pretty much gone they put out some bait which of course brings more ants but they eat it take it back to the colony and this kills them after four weeks they came out again and pretty much no more ants. I also have them come once a month to spray my yard for fleas, flies and mosquitoes. No mosquitos yet this year. The only thing I'm not really excited about is you do sign a contract but other than that I have been very happy with this company read more

We've use this company for years and they've always been very detailed and very informative. They text before they come and take the time to explain any issues. They're very friendly and have great customer service. Our technician this time was Kelley and he did an amazing job. read more

Do yourself a favor and find another company. They have really horrible contract and sales team. Truly horrible, horrible company. The tech did a fine job, but the sales team and customer service are the worst. SAVE YOURSELF THE HEADACHE GO WITH SOMEONE ELSE read more

If you want to keep your pesfs longer then yes fo with these guys. If you want to actually gef rid of the problem go wirh someone else. We ended up with a pest problem so we listened to friends who had had a similar problem in the past and had great results. Ok no problem, right? WRONG! I called and left a message with the issue and our landline phone number. 1 day no return call. 2 days no call. 3 days I call and someone finally answers. We get an appointment set. Day 6 they call to reschedule, okkaayyy. We wait another week night before the agreed upom time they send an email asking to move us to APRIL. Uh NO. I called in left a message cancelling ANY future appointments. This is just MY opinion but that is no way to run a business. Just shameful. read more

I had service from insight in the past, and they were always absolutely excellent. The people at the office and the techs who came out were always extremely professional. Yes they have a quarterly service with contract, that's typically how they operate, but they are always clear and upfront about that, so I'm not sure why anyone would complain about this. I had to end my service due to financial strain, but I needed them again for a problem I was having with rats and a burst pipe recently. Even though it's been years, I got the exact same exceptional service! Colin in the office was extremely understanding and patient, and he went out of his way to make sure someone could help me. He initially got me scheduled next day but later was able to get someone to come out the same day for me because he knew how urgent my situation was. I don't think I have ever experienced a phone call with a business that had that level of excellence in customer service. Colin is an absolute gem! Jeremy was the tech who came out, and once again he was fantastic, extremely friendly, and professional. I would absolutely recommend insight pest control to anyone who needs help with bugs, spiders, or rodents! read more

I met Chris Hilliard as he was finishing up servicing a neighbor's home. 2 days later he was back at my house on time for the spraying of my hone. I was very professional and polite. He gave me some recommendations on how to keep traffic of pest down as well other tips. I would recommend him and the company's services read more

The treatment service was quick and covers a board range of pests, the cool thing was, it will last for 3 months. The technician, Spencer was quick to finish the work and was very detail in explaining what was done and what to expect in the coming year. I like the professionalism and have sign up with them for my house and the 20 rental properties I manage. read more

I know this is long, but PLEASE READ! Their product does not work (at the very least, for our property) and you get stuck into a contract that they give you "such a great deal" on (it's because you'll owe them if you cancel). You end up either paying a large chunk to cancel when their products ultimately do not hold up to their claims, or have to continue paying monthly until the contract is up. Either way, it feels kind of like a scam. I am convinced that their large amount of positive reviews are due to the technicians asking for you to give them a good review so they get a monetary bonus! Their technicians are pretty great though, their products just don't work for us. (However, if you're not paying your employees enough to begin with that they have to beg to get a review, that's beyond messed up!!) I started using Insight Pest Solutions in July of 2021. After our servicing, we expected to potentially see more pest activity for two weeks because they informed us that it may happen. Understandable! However, we were still seeing more pests than before after the waiting period, and asked for a re-service. There was still just as many, if not more pests two more weeks after that. We kept asking for re-services, taking their word that it would help and that it just "takes more and takes time". It didn't work. There was one short period where it seemed like it may have been working, until we saw spider webs all across our shower and our plants in the kitchen, spiders scurrying from our bathroom to our bedroom and in our daughter's rooms, along with huge spiders and wasps still outside. They didn't want to refund the single monthly payment that is in the contract until I verified all of our interior re-services (interior is the only re-service that counts for a refund for the month, by the way) and that we were having to move up our quarterly because of their products not working. They then agreed to refund for one month. After more services, it almost felt like it was ACTUALLY working for about a month or so! We were stoked! Turns out, there was just significantly less pest activity due to it being incredibly cold outside because it was winter. As soon as the weather became even slightly better (faux spring) the amount of pests became overwhelming. I was very upset and emailed them to give my "157 day notice" due to them having a requirement of giving notice before cancellation or else it will automatically renew service. I was told I couldn't do that and that I would still need to contact them 30 days before my contract ended to properly cancel the service. They also inquired about why I was not happy with the service. I told them how their product just does not work, and they asked how they could make things better for me. Due to how expensive their services are to NOT work for us, and the financial struggles we are having, I was honest and told them that the only way they could truly help me was to let me out of our contract that has about 5 months left on it and not charge me the cancellation fee. They didn't respond. About a week later, I sent the same email. I still didn't get a response until I sent an email saying I was contacting the BBB and putting my experience out there. Their response was to terminate my account (by them choosing breach the contract) and charge me on top of it. I wasn't even going to write this review until they were disrespectful and ignored me for so long, and then charged me once I said I was going to write reviews. This is how they handle issues with their services not working and their customers being upset about it. I can't say it enough that you should go with literally ANY other company for getting rid of pests. I'm so disappointed and disheartened that it didn't work and that they would just ignore my email and my honesty about everything going on and then charge me a fee when they decided amongst themselves to terminate the contract despite me saying that the only way I would cancel was if I didn't get charged the fee up front. Please save yourself so much trouble and let my unfortunate experience be a lesson to you. read more

Wow, beware of this business before you enlist their services. Last night I identified a large cantaloupe wasp nest under the eaves of my first floor sliding glass door. I called to get an estimate and the lady tried to hard sell a "quarterly package " for pest control but when I explained that I had no regular pest problem I was then told a 1 time service would cost $395 minimum. That sounded incredibly expensive and I told her no thank you and then called an independent beekeeper who came out within an hour, did the job well and only charged $100. With that said make sure you check other alternative pest businesses to compare cost so you don't get STUNG. read more

Insight Pest Solutions - Tacoma - Wasp nest not worth $395 to remove when it got done for $100 - Pest Control Near Me - Tacoma, Washington

Mike Hurst did a great job at my home today. I debated if he needed to crawl into my crawl space, but he said.....of course he would (so I didn't feel in this HOT weather....bad!). He found wasps nests I had no idea were there, etc. He is always sooo cheerful, explains what he has done and was going to do! I hope he keeps working in my area!!!! Mary Rusk, Lacey read more

For years I battled with ants invading my kitchen. One crumb dropped on the floor would mean thousands of ants the following morning. A year ago I hired Insight to treat my home on a quarterly schedule and I happily haven't seen an ant in my home since. read more

I have had a wonderful experience working with Insight Pest Control! Colin in the office helped ensure communication with the hands-on staff and that all of our concerns were addressed. He is very professional and attentive. The crew he has sent over, from Kelley to Shane to Mike have all been great. They are consistent with following up with concerns, new pest sightings, and checking traps. No matter how many times we call (which is a lot because these damn mice are smart), they always come out without an additional charge. Currently, we haven't resolved the problem we Insight has SIGNIFICANTLY reduced it, and continue to assist in fighting to make this home only inhabited by humans, and we have faith that we will reach that goal with Insight's assistance. read more

We have been very happy with this service. It's very complete handling inside & outside. The providers are very conscientious and on time. Mike H. Is great. The Company communicates very well with us. Thanks read more