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Vivint

Vivint

(9 reviews)

Worst company. Sales people lied to me. Defective equipment. Worst customer service. 1 hour on…read morephone every call. Systems been offline 4 months and they still charge me for monitoring an offline system. Vivint should be shut down.

We have had a terrible experience with Vivint. Their sales people tell you anything you want to…read morehear to get you to sign a contract. We told the sales person we were only interested in switching from Brinks if they could beat the price we were paying for Brinks. We agreed on a price but quickly had problems with our equipment. Our sales person kept promising free months of service to keep us from canceling. But he would never put it in writing. I asked him 3 times and he always said he would email me the promised adjustment. When we signed up I told the salesman I didn't think we were still under contract with Brinks but I needed to check. He assured me if I still had a contract that Vivint would pay it off up to $4,000. The next day I found out I owed a little over $400. He told me that it wouldn't be a problem and that Vivint would send a debit card in the mail for the remaining balance. A couple weeks later I asked about the card and he told me that Vivint doesn't buy out contracts any longer but in order to keep us as customers, he would take care of it. Right about the time we were about to go past our 30 day trial, our salesman stopped contacting us. I called Vivint to cancel and they told me it was too late. I don't have all the salesman's promises in writing so I don't expect all the promises to be honored, but I have several text messages where he said he would pay off our contract and give us 4 free months of service for our troubles. I showed the messages to Vivint and they refuse to let us out of our contract or pay off our Brinks contract. We are beyond frustrated with Vivint and the shady salesperson and wanted to warn others to get everything they promise you in writing before signing anything.

Innovative - itservices - Updated May 2026

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