We have been seeing Dr. Beck for about 6 years now. She's always great and ready to accommodate questions. She even entertained us through email when we were off-shore. Even when on maternity leave, she tries to see us when requested. Dr. Tekell is very nice too. She accommodated us when Dr. Beck was out. read more

I have extreme nearsightedness coupled with a high amount of astigmatism which means the only contact lenses I can wear are hard lenses. They correct my vision, but are incredibly difficult to fit with my prescription. I originally went to Texas Eye Center to visit Dr. Marquis (ophthalmologist) for an eye problem and after clearing that up, he sent me to his colleague, Dr. Robin Watson (optometrist), to fit my contacts. For many years, she has done a fantastic job at fitting the lens and the prescription. In the beginning, she actually sent me to the local lab where the lenses are made! She is very professional, thorough, and easy to speak with about any questions or concerns. I've worn hard lenses for 32 years now and Dr. Watson is the best optometrist that I've had. read more

I go here to get my annual eye exams and also shop for glasses ! There's an amazing selection of contact lens and glasses so you can easily find what works for you. The service here is outstanding and very efficient ! The exam usually takes no more than 30-45 min so you're basically in and out in no time ! It's great in case you have other errands to run. The techs and doctors always explain everything they're doing and why they're doing it so it is nice to actually learn about the process when it comes to your eyes. Everyone is very friendly and professional as well, I've always had a pleasant experience at this office ! read more

I've seen Dr. McQueen for my eye care needs for over 10 years. He has consistently maintained professional and courteous staff from front desk, to the technicians, to the other physicians in his practice. The optical department carries a nice range of frames, competitive prices and knowledgeable staff for fitting. As a testament to the quality of his work, despite my move to Round Rock 3 years ago, the 30 mile drive is still worth it. read more

I have been going to Innovative Eye Care for several years now and I love the place. I have seen several doctors and each and every one has been very patient and thorough. I especially like Dr. McClunne, but they are all great. The opticians are always friendly and willing to help. If anyone would know, it would be me, as my 10 year old son was an almost daily visitor, thanks to basketballs, baseballs, and general day to day roughhousing. Every time we visited, the opticians would patiently adjust his glasses back to normal at no charge. Overall, this is a great place, and I recommend them highly. To the person who left the negative comment about Patrick, I can just tell you from personal experience that he has worked with us on several occasions, and he has always been extremely helpful and friendly. Maybe he was having a bad day, maybe it was a misunderstanding... who knows? In any case, you might have considered discussing it with the office in person, rather than posting it for the world to see (just my opinion) :-) read more

Courteous and professional environment with a coordinated effort to move you along the process fast. The location is easily accessible in a nice shopping center with plenty of parking spaces. So convenient. read more

First of all, this is not a review of the Optometrists at this office, just a heads up on our experience trying to get glasses. We have a prescription from our Optometrist and came to this place to get our glasses since they are supposed to be in-network for my insurance. We arrived at 5:30 pm and both opticians were busy with customers. We looked around at frames and finally sat down to wait. Both opticians never greeted us or say anything about they will help us once they are finished. In fact, both ladies avoided eye contact with us and one lady walked by my wife mulitple time without looking at her or say anything. I understand they close at 6 and probably will not have time to get our order, but this lack of customer service was very annoying. We finally gave up and walked out just before 6 pm, and no one every said anything to us. They will NOT get our business! read more

I've bought glasses from Melanie a couple of times, and each time was very impressed. She is professional, responsive, very knowledgeable about both glasses and insurance, a good listener, didn't rush me, and both times she watched out for my interests. The store's pricing was also very reasonable. read more

I can't say enough good things about Dr. Desai. I was about 5 minutes early and was taken back with a tech to run the tests right when I got there. The doctor saw me within three minutes of finishing the tests with tech. She was very nice, thorough (showed me the photos that were taken with the tech and explained everything we were looking at). I was out the door in about 30 minutes with my contact lens fitting and prescription. read more

Bought a groupon for these guys. $100 for an eye exam and $101 worth off glasses or contacts. Showed for the appointment and they wanted to charge me an additional $70-$90 for the contact fitting! Can you say ripoff? They told me they charge $100 for an eye exam plus an additional $70-$90 for the contact exam to normal customers. If thats really true they are gonna have a hard time! read more

Great attentive service. Received an appointment on a Saturday within a week of booking. Did not feel rushed at all. Doctor answered all of my questions. read more

Great office. It is very easy to get an appointment, and the staff is friendly and thorough. I had Dr. Desai this last time and she was great. read more

I am so glad that I acted on a friend's recommendation and tried Innovative Eyecare. I saw Dr. Tekell who worked with me to get the best fitting progressive contacts that I have had in several years. Camille was also very helpful with my purchase of new glasses. All of the staff are very helpful and professional. read more

So easy to book an appointment online!! Other places will have you submit a form online then call you, but they did it all electronically. Once I arrived, they were friendly and fast. I would recommend Innovative Eyecare to a friend. read more

I chose Innovative Eyecare because it was one of the few places on my insurance that had any positive reviews. After my first appointment I was very impressed and highly recommend Dr. Linda Pak. She is the first doctor that has taken time to really understand my eyecare needs and I've worn glasses since first grade (I'm 37 now). I have very dry eyes and astigmatism and she is working very hard to help me find a pair of contacts that will work for me. I also got my prescription lenses filled there and have no real complaints. They weren't very fast, (or affordable) but the opticians were very helpful and professional. Go see Dr. Pak! You won't regret it! read more

I've been a patient of Dr. McQueen and his staff since 1987. I won't go anywhere else.

Dr McQueen has been my eye doc since 1993. I can't speak highly enough of him and any of his associates. I always get first rate care in a clean, friendly and professional environment. Highly recommend!! read more

Love their office!! Always easy to get in. They are always on time. Staff is great and is close to our office. Great technology which we love and appreciate. read more

I was very disappointed going here, after reading some of the reviews. I mainly looked at the google ones, which were 5 stars. I called to make an appointment and they got me in the next day, which was wonderful. The next day, when I went in, she told me that my deductible had not been met for this year, so the whole thing would be out of pocket. I am not an insurance wiz, but I did not think that vision and medical were linked by the deductible, and I KNEW insurance covered one exam a year. Since my last one was up in April, i knew it was a new year. So I called my insurance company right there and talked to an agent on the phone who told me that yes my exam was covered and that i had up to 225 in frames (Which i would pay on my own and then they would reverse me). I should also mention that i have Blue Cross, Blue Shield. So i finally was able to get my exam, which went pretty fast. This is why i did not give one star. The girl who did all the tests was very fast and efficient, which was really nice. The doctor was also very nice and showed me pictures of my eye and explained a lot. It was really neat, as no one has ever done that. I told the doctor that I just needed glasses, because I had already bought my supply of contacts. So, she takes me out to the area where I can pick out frames. I told the lady that my insurance will cover up to 225, and she asked me what insurance I had and then told me that they DID NOT ACCEPT MY INSURANCE on that side.. ARE YOU KIDDING ME?!?!?! Why didn't they tell me that at the counter, when i first came in? So, again i called my insurance company and they said, it doesn't matter they'll still cover it, i just need to pay it and submit a claim. (Thank goodness for my insurance people, at least they know what they're talking about). So we start talking about frames/lenses. So lenses started out at like $110 ( I think, it might have been $160) and their lowest frames were $135. Well, i'm already over my 225 limit. I looked at my husband and we both thought that that price was really expensive. So i ended up just getting my prescription to take elsewhere. The other kicker? They charge $35 for "Updating your contact lens prescription." I know its only $35, but i've NEVER heard of this and have been wearing contacts since i was in 6th grade (I'm now 25..). Moral of the story, I wont be going back. Oh, and save your money, go to Costco. Their lens' start at $70 and their frames start at like 39.99. I ended up spending $185 on Thinner lens (As my eyes are REALLY bad) and name brand frames. read more

I thought the staff at Innovative Eyecare were all very professional. I had an eye exam and a contact fitting, and found the exam to be very thorough and the equipement seemed to be state of the art. Dr. Tekell was competent, knowledgeable, and patient while I tried about 8 different combinations of prescription strengths and contact lense types to find a comfortable balance between near and far vision correction. I did not look at frames there, so I have nothing to add about their frames. read more

I visited this office on two occasions and selected this Optometrist in large part because of these reviews. The purpose of my visit was to get a thorough eye exam and I'm pleased with level of care I received. If you're looking for a local eye doctor I recommend this facility. read more

Innovative Eyecare has become completely dysfunctional: As a returning customer, I made an appointment a few weeks ago to have my eyes retested and to order new prescriptions and frames if needed. The front desk staff were rude (other reviews confirm this) and did not even realize I was a returning customer. The eye care technician was new and did not know how to operate the eye test equipment and so it took almost 2 hours to go through all the tests (other Yelp reviewers mention issues with test equipment). One positive, was that the eye doctor was really nice. The assistant for frame fitting was clueless about health benefits and kept having to interrupt the other assistants. Then I had to go back to get some more measurements, because they did not realize that the lenses I had purchased there before had an anti glare coating. You would think they would know that about a returning customer. Weeks later someone called Jack from Innovative Eyecare called me to tell me that my lenses were ready and was really patronizing to me when I asked him to explain whether it was the reading or driving glasses or both that were ready. After receiving the glasses last week, I experience headache within 10 minutes of use at my computer. Given the breakdown of employees, management, and procedures that I experienced, I am pretty sure Innovative Eyecare messed up my prescription, so I am getting a 2nd opinion at another eye care Center. read more

This is an update to my earlier review. I have completely given up on this place, partly because of the front desk staff and partly because of the cost. When I contacted them to set up another appointment (getting low on disposable contacts) and told them I have VSP but wasn't sure how much I had left to use up for the year, they said they'd check. Then they called me back 3 days later to say they couldn't verify my benefits. Which is ridiculous b/c I then proceeded to contact VSP and easily verify my benefits with no problem. Also, they told me it would be an additional $35 for a contact lens exam on top of the usual exam price. When I first went there, I was told I was being charged a "one-time" extra fee for a contact lens exam and after that it wouldn't happen again, yet now I'm again supposed to pay another fee?!? The person on the phone said, the one-time fee is higher, but this one is lower. Um, that is not what I'd call a ONE-TIME fee! Paying this every time brings the price up so high that it will use way more than half of my VSP contact lens benefits for the year. So, what's the point of going through them to use my VSP coverage? I just made an appointment at a different office that is charging more than 30% less for a contact lens exam. So, despite the cool selection of eyeglass frame, Innovative Eyecare continues to disappoint on the contact lens side and with their unhelpful front desk staff. I wear both glasses and contacts and prefer to go somewhere that is going to care about helping me with both! read more