Getting Straight to the Point:
- 7:35 pm: Placed a pick up order. Was told it would be ready in 20-25 minutes
- 7:50 pm: Arrived. Waited. Waited. Waited...
- 8:12 pm I watched as the cook STARTED my order.
- 8:26 walked out with my food.
Was not given an apology UNTIL I complained...Was told sorry, but it was more of a shrug of the shoulders.
- I arrive home to eat my food...my sausage was burned and everything did not taste very well. Stay away from El Dominicano. Extremely disappointing. I wanted to order the chicken, but they told me they ran out...Which I'll explain more down below...
Now the lengthy part:
Inka Kitchen has moved to their new location and they are having a LOT of problems. I suggest giving them about 2-3 weeks to settle in and work out the kinks. They just opened on May 9th so check back in with them on May 23rd. When I went in, it was not "slammed" or "crazy busy" as they made it out to be on the phone.
What did I witness?
I saw servers, who weren't sure of what they were doing, scrambling and panicking. I watched as multiple customers complained about a problem in the women's bathroom. I watched the cooks in the kitchen scramble around trying to get food out on the tables.
I saw a lot of lack of experience. WHICH is shocking to me since Inka Kitchen has been operating for years, right? I think whatever system they had in place before is not working here on Wayne Avenue.
I used to work in a restaurant as a server. We would get SLAMMED. I mean, every table filled, to go orders, AND a line around the block. What I witnessed was not slammed. There were still empty tables and a lot of disgruntled customers because the food was taking long.
Suggestions:
-Kitchen Line: Change the set up in the kitchen. The kitchen has to work like a well oiled machine. You can't have people scrambling, running into each other in the kitchen. Get the cooks to their stations and have it work like a factory line. Servers should only be going to one area to get food, not looking around the kitchen to check on dishes. I watched as servers were opening up to go orders trying to figure out who's order was what. From where I was standing, it looked like chaos IN the kitchen.
-Servers: Get experienced servers who know the menu. Servers who won't tell the customers straight out they don't know what something is or the fact they are new to the restaurant. The servers MUST know the menu. MUST know what the dishes are and should be able to make recommendations. When I called to place an order, I originally wanted a whole chicken with sides. The girl explained they ran out of whole chicken. What she should have suggested was "We ran out of whole chicken, but we still have 1/2 chickens left". THAT would have been better. Again - overwhelmed inexperienced servers. I watched as they made people wait for tables, yet there were 3 tables together that could have been separated.
-Check Out System: Maybe add another iPad in order to complete transactions. People were waiting at tables for their checks, servers were scrambling, then people started coming up to the front in order to pay to leave, but then were told their check would be brought to them. Again, very unorganized.
-Apologizing: I waited almost an hour for my food when I was told 20-25 minutes. Where I used to work, if something like that happened, we'd give out a slice of flan or some dessert to apologize and ensure customers will continue to come back. To not even get an apology until I complained was not good business.
In conclusion (lol), I do think Inka Kitchen has good food (stay the F away from El Dominicano). I think right now they are struggling and maybe should have opened a little later. This is already an established restaurant that happened to make a lot of rookie mistakes.
Hopefully they can figure it out and not deter too many people away in the process.
IF NOT, well then walk next door to INDIA CAFE. They have some bomb ass food with excellent customer service!! Never had Indian food? Well check out my yelp review on India Cafe! I provide "safe" dishes that you cannot go wrong with! read more