I've been to In style Nail Spa a few times. I found it through a Groupon when I was using Groupons to search for a quality place I could make my regular nail salon.
It was clean, relaxing, and my pedicures looked nice and lasted. The older woman (perhaps grandmother of the little children there?) gives a great foot and calf massage. I love that I can make appointments online. Unfortunately, three times when I've needed a mani-pedi suddenly, they've been closed for days to weeks.
Despite decent to good experiences, and trying to use this as my regular go-to salon, I am giving them only three stars for the following reasons:
First, the wife is sweet and her pedicures held up well enough, but she isn't as thorough and careful as her husband or as I am used to and expect; and she also puts so little time and effort into the foot/calf/hand massages that I'm not sure why she bothers.
Second, after my last appointment and a great foot/calf massage from the grandmother, I decided to treat my husband because he's never had a pedicure in his life and he loves foot massages too. I made his appointment and paid in advance, including a generous tip so he wouldn't have to do anything but show up. I told them who it was for and why. Mind you, despite not needing polish of any kind, it was the same price as if he were a woman getting the full deal and I included the tip (and I always tip more than is customary). Yet, when my husband arrived after work, only the wife was there with her small children. She was obviously tired and distracted by her children. She rushed through his pedicure and barely gave him a foot/calf massage at all. I believe she took advantage of him being a man and cheated him by giving him less quality service than she knew a woman would expect. In doing so, she cheated me too.
I understand that she was pregnant and tired at the end of the day, and we love small children so we are happy to frequent family-owned businesses with the owners' children present. However, when we pay for a service, it is the responsibility of the owners/employees to provide consistent, high-quality service. If they can't because they are too tired, distracted by their children, rushed, or just have an inexperienced employee, then at the very least the customer deserves a discount. What is preferable, though, is that the customer receives what we made an appointment for - what we expect from previous service - so we don't have to be disappointed or follow-up at home or somewhere else to correct for a better result. My husband was entirely unimpressed and said he wished he'd just come straight home. "Everyone is human" doesn't cut it because our money matters to us just as much as the business owners' money matters to them, and we've invested time at their establishment as well.
Third, it is frustrating to try to get in multiple times only to discover the business closed for an extended period. Lack of a reliable place to go has me searching for a new go-to salon as I write this!
So, sorry Tan, only three stars. I am disappointed too. read more
