This was my first time at this location. We went on a Friday night around 8 PM, and I've got to say--it's probably the busiest In-N-Out I've ever been to. The counter line stretched out the door, across the sidewalk, and into the parking lot. The drive-thru snaked through the lot, turning it into a game of Tetris if you were parked and trying to get out. Inside, every table was taken, so a lot of people ended up sharing communal seating whenever a seat opened up. That said, the counter line moved quickly and the wait for food wasn't too bad. With the high volume, the turnover is excellent, so everything comes out super hot and fresh. My fries, however... well, they weren't all that "well" if you know what I mean. As a California native, my go-to is a #1 Animal Style with both grilled and raw onions plus extra veggies (basically a salad between two buns). LOL. I like my fries crunchy, so I always order them well-done--they're usually solid--and I prefer dipping them in spread. In-N-Out is a staple, so I'll definitely be back! read more

I went through the In-N-Out drive-thru in Pinole, CA this past weekend (8/14-8/16) and had such a great experience. I believe the young man helping us was named Alex or Alexis, and I really wanted to recognize him. He was extremely polite, had a great smile, and such positive, contagious energy! I especially love seeing young people who take pride in providing great customer service. Unfortunately, you don't come across that as often these days, so when someone goes above and beyond, I think they deserve to be recognized. Keep up the amazing attitude and great customer service, Alex/Alexis! read more

I love in/out burgers. It is still my to go place for a keto style burger. I always get a 3x3 protein style and lettuce wrap! read more

Quick service, generous extra lettuce & tomato sides, fries looked crisp but got soggy quickly !!Veggie burger = bun, no (beef) patty plus produce, for $2.85 ? Shoestring Fries @ $2.50... not very good value or very filling over all !! Neat & clean dining room, hard to hear your order # called above diners noise read more

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Since going vegan, I get the veggie "burger", no spread, both types of onions, pickles, chilies, extra toasted. I say no if they ask if I want cheese. read more

Normally when I visit this location the lines not too bad. Apparently there was a graduation celebration and it was around dinner time. I dined in and it took about 15 mins to get our orders. Quality is always consistent to all the locations I go to. Parking can be difficult to find if it's busy. read more

In-N-Out Burger - Burgers Near Me - Pinole, California

It's a busy Sunday, I ordered a drink and animal fries. I waited 30 mins went up and asked how much longer they said they are making it now, waited another 5 more minutes and still no fries and it wasn't made. They offered a shake, but all I wanted were my fries. I asked for a refund and gave them back my drink what good is it to me without my fries! Disappointed read more

Delicious, fast food every time. While the line can be long for the drive thru, it moves quickly. Sophia was super nice and helpful with our order. She was accurate and friendly. She helped me figure out what I was trying to order- and made it a reality: a protein style, whole grilled onion, mustard fried, Flying Dutchman!!!!! Delicious!!!!!!!!!!!!!! Strawberry milkshake is delicious and thick. Perfect sweet treat to go along with my burger. read more

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Very very very busy location. But still got.our food pretty quickly. It was very good. Don't stop here for a quick drive thru stop, that line was about 35 cars long. We went in and ate. read more

In-N-Out Burger - Burgers Near Me - Pinole, California

Another roadtrip, another stop at an In-N-Out. We ordered some plain Double-Doubles & a plain Cheeseburger. They were good, but our patties seemed a little overcooked. We also ordered some fries "extra well-done". There is no consistency across In-N-Out restaurants about what the cook will end up being. This place produced the most fried version I've had to date. I appreciated the crispiness, but some were borderline bitter with darkness. Ordering fries "well done" here would probably give me my optimum crunch. Compared to a different location about 15 minutes away that we stopped at on another recent roadtrip, we found this menu pricing to be a little more. It was all fine, but perfunctory. Overall, we had a satisfactory drive thru experience. read more

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Went in for counter service as usual. Service was fast, professional and friendly. Ordered three different burgers. Two two of them were single hamburgers. The third was protein style. Protein style was excellent. Everything else has ordered. No tomato, grilled onions. It's great, the problem was the hamburgers. How do you serve your customers burnt buns? It totally ruins The taste of the hamburger. Neither of them were finished. They were taken apart and the meat was given to the dog. They couldn't stand eating another bite of them. They were so terrible. What's going on with your quality control? I mean everybody Burns bread but to serve it to a customer. Bad bad bad. If I hadn't got it to go I could have complained and made him fix it. Now I'm just out eight bucks and not feeling like going back. read more

Simple mistake or a scheme? Change was $12.85, cashier Nia handled me $5, $1, $1 plus 85 cent. I immediately told her she gave me $7.85. No apology just replaced the $5 with a $10 bill. Hmmmmmmmmmm Did she expect me to just pocket the money and not count it? Curiosity was beside me. I watched her hand out "water" glass after water glass to Asian kids. Fyi - none of them drank water. My point, I always count my change. I always pay attention. These young kids are always looking for an angle. Wrong person, wrong night. Be aware - count your change if you are paying cash. read more

In-N-Out Burger - Receipt - Burgers Near Me - Pinole, California

I'm giving away a secret, but get here before 11:20am if you want a great burger in a timely fashion! Some of the best burgers in Ca, which is why it's packed by 12pm! Anthony Bourdain & Andrew Zimmern had it right! The only reason they don't get 5 stars is because of the fries. No matter how you dress them, they're still MID. read more

Being from the Portland area, where In-N-Out Burgers are new, few, and far between, it was nice being able to pull up to the drive-thru, place an order, and pick up your meal within five minutes, instead of 45+ (on a good day). Fantastic, efficient service, and as always, excellent quality for the price: a Double-Double, animal style, is a tough thing to beat, anywhere! read more

As always great burgers. 3x3 animal style Always amazed at how fast they are considering the lines. read more

Kind of a classic in and out, the wait time was really long Friday night at 6 pm. Good: - Very tasty double double burger - very juicy - Good prices - $25 for a combo + 2 double double burgers, much cheaper to feed 2 than anywhere else Bad: - I always feel like I'm unhealthy when I have these - A lot of people filing in and a little dirty, casual ambiance and place Overall wouldn't come unless I'm stopping by for some other important thing read more

In-N-Out Burger - Burgers Near Me - Pinole, California

It was a good place people are great specialy ms Sophia i ask for a cup holder one of the worker gave it to me close i was strugling to Open ms Sophia aproch me with a smile and ask me if i needed help that she is there to serve me i was impres of how profesional she work and the love and attention she got and putts. To her job read more

In-N-Out Burger - Burgers Near Me - Pinole, California

Late Monday lunch - the place was packed but team was really efficient. This place is loud, comes with the environment of course:) For perfect fries: ask for lightly well done - way better crunch then normal ones and super fresh (since it's a special) read more

In-N-Out Burger - Dining room - Burgers Near Me - Pinole, California

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No Matter What In and Out Burger you go to. You know what you're going to get. The best thing about this place is consistency. Unfortunately if you come here afternoon there's going to be a wait drive through line way too long! read more

I've been coming here ever since this location opened. The prices have more than doubled since then although I guess that was like 20 years ago. while I don't like the owner's right-wing politics, that doesn't stop me from coming back. This is my favorite fast food chain as the ingredients are fresh such as real fresh potatoes for the fries, and hamburger meat that is never frozen, etc. The burgers are the best and I like that they have some items on the secret menu that you can order as well. PM me if you would like to know what those items are and I would be happy to share. read more

Disappointed. They got my order very wrong, ordered grilled cheese with whole grilled onion and chilies. When I received my order the cheese wasn't melted, no onions and no chilies and my burger was cold. I think this is the first time in n out has gotten my order so wrong. I also ordered light well fries and these were well done fries. Didn't realize my order was wrong until we were on the road, hopefully this won't happen to anyone else read more

In-N-Out Burger - Grilled cheese (cheese isn't even melted) - Burgers Near Me - Pinole, California

The quality is Great for the price. The employees are always friendly. Hate waiting in line but worth it. Thick slab of lettuce on my Double Double Wow. They don't nickel and dime. On our last visit they threw in some unexpected pepperoncini peppers. I'm loving this operation. They are working hard and sorry I tried to ring the service bell. Service is already great. read more

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This In N Out is always pretty busy. After that 9PM time it does get a little slower but the crowd comes back for that late night fix. The prices were just raised as well. The place, even when busy, is pretty clean. If it's super busy and people aren't cleaning after themselves you can always ask for someone to clean the tables for you. The parking area isn't huge and the drive through is always a long line wrapping around from the gas station. In such a small parking lot people still eat in their car. The food has never disappointed me. I have rotated on what I order depending on my mood. But I tend to like my in n out burger simple. No sauce, grilled mustard patty, and the lettuce/tomato/onion on the side Incase I want to eat some on the side. I usually order pickles to go in the cheeseburger or on the side. Other time I get a grilled cheese, extra cheese, wiith a grilled mustard bun. I like in n out fries but I know a lot of people who don't. It's fine by me and I add pepper to my ketchup. I love the option to get the peppers on the side to snack on when you wait for you food. Sometimes I get a root beer float or shake but not often. But I do like getting a Neapolitan shake at times when the mood calls for it. This location always hits the spot for us. read more

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In-N-Out Burger what's going on with your burger cooks? I bought 2 Double Double Cheeseburgers & they burnt & crucified the top & bottom buns to the fact that I had to use sliced wheat bread @ home to remake my burger! Your prices have gone up & quality went down! Disappointed read more

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Great food every time. Long lines but can go by quick. You can never go wrong with a double-double and animal style fries! read more

In-N-Out Burger - Menu Prices as of 4/18/26 - Burgers Near Me - Pinole, California

In N Out burger is one or my favorite burger in the usa when it comes about cleaning. The service is great professional. The service is always helpful. I think everyone should check out this place. read more

I love that In-n-out is always so consistent! The quality and taste is the same almost everywhere but if you have a special/complicated order they sometimes get it wrong here. I order the extra toasted bun, whole grilled onions, and whole raw onions and I'm usually always missing some kind of onion. They are usually pretty busy so come early or during off hours! read more

I rarely come here because of the long lines. However, today they messed up my order and it was ridiculous. They asked me to park while I waited for one simple burger.. since the one they gave me had spread (which I ordered without). I wait about 10 minutes and she brings out the burger, but missing the fries. Had to wait even longer... worker wasn't even apologetic read more

The food is consistent with within all the other in and outs food is always great their staff are friendly and courteous and usually drive they always busy and walk ins aren't so bad read more

Service: 4 stars Cleanliness: 5 stars Food: 1 star!! Value: 1 star (any money is too much for this "food")! Clearly people are into this fast food chain as there are always long lines in the drive through. Personally, I think In-N-Out the worst fast food burger joint I've ever been to! It is bewildering how a place that uses fresh ingredients can massacre them to render them inedible! he french fries taste like stale cardboard (i am not the first to say it). The burgers have tiny patties that are hidden by piles of salty pickles, cheese and dense bread made harder by grilling them on a seasoned flat top that causes the whole burger to become a salt bomb! I couldn't finish my order. it was pretty disgusting TBH. Never again!! read more

normally, I love In-N-Out Burger, however, tonight was different. I placed my order and everything was fine until I got to the window. Mark gave me my order and I let him know that my burger was made incorrectly. I asked for a double double with extra cheese and grilled onions, when I told him the order was wrong he was very nonchalant. I actually flipped through the burger with my fingers and told him that it had no grilled onions or any sauce on the burger. It was just plain he told me I can give you some grilled onions on the side with a sarcastic remark. I said why would I want that on the side when I asked for them on my burger he then said I can take your burger and remake it for you. I said sure however he came with the same burger with burnt onions placed on top. It was very charred as well as not right and when I explained to him that this is ridiculously wrong, he thought nothing of it. He did nott offer a refund and he did not offer to remake the burger. I feel like this establishment values their customers and for him to act that way, I was really shocked. I drove off upset I didn't get down to the bottom of talking about my animal fries that had barely anything on them. I just drove off because Mark was so in a hurry. I never had this experience, but I thought I would share it read more

This wasn't just a bad meal -- it was straight-up disrespectful. The burger looked like it got dropped, stepped on, and still made it into the box. Dry patty, greasy onion, zero presentation. Like someone in the back said, "Good enough," and moved on with their life. And the fries? Two sad, half-empty trays of cold, soggy nothing. No salt, no flavor -- just bland disappointment served in bulk. They didn't even pretend to fill the trays. At this point, I think they were trolling me. I paid full price to feel like I was in someone's way. In-N-Out Pinole, this was lazy, careless, and just plain disrespectful. If this is your standard, shut it down or start over. read more

In-N-Out Burger - "Paid full price to be disrespected -- In-N-Out Pinole really said 'you'll eat what we give you.'" French fries Dutchman - Burgers Near Me - Pinole, California

This place can NEVER get my food order correct!!! Today I ordered a simple cheese burger animal style (which is NO BUN) to go and my partner ordered just a hamburger no onions to go! Well my cheese burger came on a bun and my partner got grilled onions on his. It was served in an eat in tray not to go! While I realize this place as busy most of the time but c'mon! We called customer service and they were nice enough to send us a gift card to make up for it but I will be using it at the Pleasant Hill location which is 35 minutes away as this place has just gone down hill! read more

I was feeling a little hangry after the flight from LAX. I Made a pit stop on our way from Los Angeles to Sacramento. Pulled up and the drive thru line was long. It was moving very quickly. Our order taker was both prompt s and friendly. We ordered a small strawberry shake, Diet Coke, small seasoned fries & and order of animal fries. Everything was hot and fresh. The seasoned fries were so good that I almost ate all of them. So much for low carbs ‍‍ In-n-Out Burger hot the spot and made the drive to Sacramento so much more easier. read more

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It's an In-n-Out--it's delicious, reliable and the drive-thru line is always insane. Stopped by here for a quick dinner and we ended up going into the store and eating in the car because the drive-thru line was insane. It was packed but clean, and we got our food relatively quickly. The cashier also gave me hats for the kiddos--kudos for that! read more

I always enjoy how well run this particular In-N-Out in Pinole. From the person who takes the order outside, to the person who takes the payment, to the person who gives the food, everything is well done. These kids give eye contact and a smile. I'm not sure if they're trained to do that or not, but I appreciate it a lot. My order was correct and the food was delicious. It's a win! Thank you read more

In-N-Out Burger - Drive thru order area - Burgers Near Me - Pinole, California

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Food always on point never had an incorrect t order. Though the line is always long it goes by quick. Typically I will pull up and be towards the end of the driveway in line but I'm typically out of that line in 30 minutes. Customer service is great too. read more

Love living near an In N Out for a conveniently tasty and affordable meal. This location gets pretty busy, especially in the evenings but the quality, service and ambiance is the same. My usual cheeseburger animal style (with everything on it) and extra crispy cheese fries are always a winner. If I'm feeling indulgent, I throw in a Neopolitan milkshake for dessert. The workers are awesome and seem to really love their jobs - they do get very competitive pay and benefits. This Bay Area fast food classic will never go out of style! read more

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Yo have you tried the protein double burger! Sheesh that thing is bomb with some pepper poppers and grilled onions. Amazing for post workout food on a cheat day read more

Rana AL mess up my whole order she got the whole order wrong she seemed to be new at her job very unprofessional would not recommend