The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

Great selection of frames, lenses that work, friendly employees. Only problem. They're a little…read morehard to find.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

Great selection! Friendly environment and good service!! Very happy with our choices.read more

Such a great experience working with Julie and Saleema. The selection is wide and the attention to…read moredetails is great. You will get great help finding frames that make you see and look your best! The speed of delivery was fast too. I am so glad I took the trip downtown!

I needed a contact lens eye exam and the staff fit me in same day. This based on the recommendation…read moreof Target Optical. Front desk staff was efficient and friendly. Dr. Balgemann is basically a optometrist savant. No problem explaining in excessive detail what had been happening to my eyes since my last exam. We went through the usual "no. 1, or no. 2" then reviewed the scans of my retinas. I got a very thorough explanation go the pros and cons of moving to astigmatism contacts, and how they would feel different and be susceptible to warping at the fringes. I was in and out in about 25 min. $90 paid out of pocket. TLDR; Dr. B was very personable, informative, and efficient. I'd reluctantly recommend him over my optometrist I've seen for years back in CA.

I came in yesterday at 10 o'clock in the morning 10 2726 and Brandy was extremely rude to me and…read moretold me she did not want to help me. Told me to go see the optometrist. I nearly didn't even bother doing that. I refuse to buy glasses from the retail side. The optometrist was wonderful, but Brandy needs to be let go or severely reprimanded for her behavior in front of other customers. Spoke with the manager today who offered no explanation or apology. She was just as unprofessional as Brandy.

Have have been a customer with them for several years now and I doubt I will go back since they…read moreare charging hidden fees (being greedy aholes} I can no longer recommend them since they are willing to cheat their customers !

I took my prescription from my eye doctor along with frames that I had and liked very much. My…read moreframes were lost and were never found. I was given the choice to pick another frame from the store inventory(not designer frames)..This I did but I'm not happy with them. I want my old frames and feel that everything wasn't done to find them.

I'm so happy with my experience at the Bloomington Normal location. The doctor was amazing and let…read moreme know what was going on step by step. The gals out front were so very cheerful and helpful. I LOVE my new glasses! (I spent 3x's the cost at that "All About" place and never could wear those glasses and they tried twice to get it right.)

I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

Excellent communication and customer service. They really got me out what would have been an…read moreexpensive situation. Outstanding!!

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I went to the South Shores location and an excellent experience from start to finish. All my…read morequestions were answered. The staff was very nice and knowledgeable and the Doctor was very thorough. After my cataract procedure I will be back for my glasses!

A few days ago a screw fell out of my glasses and I couldn't fix it. I went to Bard, where I bought…read moremy glasses, and they fixed them right away. No charge and they were quick and polite. I really appreciated the no hassle help.

I went in he checked my eyes. I thought he went stronger nope he went down a strenght .. so vision…read moresucks went in but waited to long was told they couldn't help without new exam . Ok it's his fault for not prescribing right in first place. I have health issues and bad anxiety it takes a minute to get me to do things . Part was my fault but if done right in the first place it would not have been a problem. Will not be going back.

Great service and very helpful! Highly recommended. I go to the optometrist there on a yearly…read morebasis. Very knowledgeable.

Melody was amazing! I went to another location closer to work for my exam and glasses, but I've had…read morethem since February and never liked how they fit. I was told they couldn't be adjusted because of the type of frame I purchased. While I was in Mattoon, I decided to stop in -- and I am sooo glad that I did! Melody took her time and explained that the issue was actually with my lenses, not the frame itself. She was able to adjust my glasses perfectly, and they finally fit comfortably. I will definitely be returning to the Mattoon store for all of my future needs. They also have a HUGE selection of frames! Many thanks, Melody!

Just went in for my yearly exam! I love going here because I can get in at a time that works best…read morefor my schedule. I will say scheduling an appointment via their website is easiest. I always have a really hard time getting through on the phone. But that is really my only complaint. Everyone working there does their job with a smile. The doctors are good about answering questions and giving honest answers. The front staff is super helpful with finding the right glasses for you and helping you decide what you want with the lens. They are not pushy either.