The last time I had an eye exam was when I got my driver's license roughly a decade ago. I went in…read morefor an eye exam and got my first pair of glasses - I guess my vision isn't what it used to be! I was overwhelmed by the selection of frames they had but I was walked through every step of the process, and the workers there were honest about whether a style was flattering on my face (much appreciated!). During checkout, the person helping me automatically applied discounts and checked my insurance to ensure that I was getting the best deal. I was able to pick up my glasses in about a week. I'm one happy customer.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

I went to Chitticks Eyewear after having cataract surgeries…read more Melissa was very helpful and patient with me during frame choosing process. They have a wonderful selection of frames. When I picked them up on Monday 9/29, the young lady at the desk was so helpful and pleasant.

I did not have a good time at this place. From the moment I walked in the door, the staff were…read moretrying to squeeze every last dollar out of me. At the start of my appointment, a technician persistently brought up Lasik surgery, despite my disinterest. When I said "No, thank you," the receptionist gave a speech about how Lasik is actually cheaper than buying contacts. Interesting take. She also told me that it's a "one-and-done" fix, and thus, much more economically efficient than contacts. I have never once in my life been harassed like this, nor recommended Lasik. Clearly Chittick has some contract with an off-facility surgery site. My recommendation: make that a little less obvious. Next, I attempted to buy contacts through them. Big mistake. Chittick charged me almost double what my old optometrist charged me. At first I thought it was an insurance issue, but then I pulled up the contacts price with NO insurance, and was baffled. Chittick inflates their contacts prices by at least 200%. You are better off ordering your contacts through 1800-contacts or a different site, as Chittick would like to squeeze many extra dollars out of your pocket. This practice is especially hurtful for graduate students. I am making only 2k/month over the summer, and with rent taking about 50% of my paycheck, I do not have time for Chittick's games. If you visit this place, I am sorry. Best of luck.

Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

I was looking for a new eye doctor and called for an appointment. It was an emergency situation…read more When I chose '1' to make the appointment, I heard a beep and the call ended. Tried again and the same thing. Then I got a text saying they couldn't answer the phone and to let them know via text what I needed. I sent a detailed message and asked if they could help. No response. Not even a 'sorry, we can't help' or 'our first available appointment is in two weeks,' or, 'We're not accepting new patients.' Worst way to treat prospective customers, starting with not even answering the phone.

The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

Megan and Tony were incredibly helpful when I came in needing my RayBans fixed. Tony didn't…read morehesitate to help and even cleaned them up very nicely! 10/10 service!! Very nice people.

Horrible experience. Tony is extremely nice and professional. But the manager Cassandra is just SO…read moreRUDE!! I asked for gray lenses with a salesperson, but got green-ish lenses when I picked it up another day. A different lady named Cassandra who claimed to be the manager was there. Cassandra first tried to gaslight me into believing the green lenses are the gray ones that I asked for. I took out my original gray color lenses and showed her that it's not the same color. I nicely asked her if it's OK that they replace the lenses to the color that I wanted. She suddenly talked to me rudely. Her original word was: "I can change it for you, but I don't want to. Because no matter what color we give you, you won't be satisfied. You will just come back and ask for new colors again and again." Her bad attitude was out of nowhere. Then I explained the situation last week with the different salesperson. I asked for exactly the same color as my original lenses but with prescription. She kept repeating her passive aggressive words implying that I chose the green color myself, and was then unsatisfied and asking for change, implying that I was a dishonest customer. Cassandra then started gaslighting me by "I was there the whole time when you were working with Tony, I was sitting right next to you. I saw him showing all the lenses to you and you chose the green color." I knew it was not true, because only Tony was there when I went there last week. So I explained that "You were not there. You must have mistaken me of someone else." She started increasing her voice and be like: "No, I was sitting right next to you the whole time. IT IS YOU." I proposed looking at the camera and see if she was there. She started saying "ugh, dramatic." I got mad and asked her: "Were you calling me dramatic??" She replied: "No, I am not talking about you." I pointed out that LensCrafters has the 30 days guaranteed satisfaction, she simply replied rudely: "Yes, but you will never be satisfied. You will just come back and change colors again and again." At that point I was really mad but still trying to explain. She almost shouted: "YOU DO NOT INCREASE YOUR VOICE!!! YOU DO NOT! INCREASE YOUR VOICE" I said: "I can come back tomorrow and work with the salesperson that I talked to, but I think your attitude towards the customers should be better." She rudely replied: "You are the one increasing your voice and calling me a liar. I have been professional and nice all this time." Then she just started to file documents for other customers and ignore me. The experience with Cassandra was SO HORRIBLE. Her service was so unprofessional and rude, full of gaslighting, passive-aggressiveness, discrimination, and microaggression. She did not even listen to my when I explained. I eventually left the store feeling discriminated as an Asian customer and being accused to be a dramatic and dishonest customer.

Dr. Meyer has been my optometrist for about 15 years. She is by far the most thorough and patient…read moreeye doctor I have ever had in 65 years of needing glasses. Recently I had an unusual eye situation; Dr. Meyer understood it better than a local ophthalmologist who was always in a hurry and never did listen to me as I tried to describe what happened. I have little experience with the frames issues mentioned here. Dr. Meyer understands and assists me with the somewhat unusual visual needs that I present her with. The lenses I prefer cannot be made locally; she has had no difficulty limiting her services to examination and refraction, for which her charges are very reasonable. I send my prescription to a specialist half way across the country who puts new custom lenses into my frames.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

My goodness where to start. The store was a wreck. Lots of employees but only a few working.read more

This morning I went in to get my glasses fixed after one of the lenses fell out and the service I…read morereceived was great. The lady working there was extremely helpful, and fixed my glasses very quickly. Better yet, she fixed them for free! I would definitely go back again if i had any other issues. Thank you for your help!

I looked all over town for new frames and wasn't happy with anything I saw until I went to Jones…read moreOptical. With high-index lenses and anti-reflective coating, my glasses were on the expensive side (close to $500), but I wear them every day and was in love with the style, so I went for it. Jones Optical's customer service has been top-notch. When my glasses came, the prescription was slightly off in one eye (another optometrist did my exam). The optometrist at Jones Optical did a quick re-exam for me and sent the lens off to be replaced at no extra cost. My view: Jones is neither the cheapest nor the most expensive option in town, but they have a good selection of frames and provide good service.

I was in and out in less than 20 minutes, I was just hustled through…read more The doctor didn't even bother to log into the computer to see that I was a new patient, came in the room and said, "so how're the eyes?" ... "oh, you're new! I'm doctor ..." Hustled through the exam, then sat at a desk with a lady who I'm sure is very sweet that didn't want to be there on a Saturday, so I just asked for a printout of my Rx, and had to wait for the doctor to go back to my record to close it (but he was already with another patient) so she could print it. I work in healthcare. I know what good care looks like, and this is not it. If you have EyeMed, go somewhere else.

I came by last week. I've been going to the America's Best in West County in St. Louis for as long…read moreas I can remember so, I was happy to see them open a location in Champaign. The appointment was friendly and quick but when it came time to pick out glasses, one of the employees was one of those "overly helpful" types. I'm the kind of person that likes to be left alone to think about what I'm going to buy. If I have questions, I don't mind asking someone for help. This guy must have come up to me every five or ten minutes to ask if I had questions. Sometimes it was helpful, a lot of times, I felt like he was pressuring me to make a decision. In the end, I will say that the glasses are not much cheaper than other more expensive places. I ended up paying $400 for two pairs of glasses which is pretty comparable to an "expensive" place like lens crafters and at least there you can have your glasses ready the same day! Sure, they advertise the two pair for $69 deal but it only applies to certain glasses and the really "helpful" employee was not so helpful when it came to helping me find the best deal. He kept making comments about the more expensive frames being more durable. They must get paid on commission or something. Also, the price doesn't include lenses and I'm not sure how much that costs, my lenses are pretty basic, no astigmatism or anything.....so I'm not sure how it ended up costing so much but in the end, I was sick of being there and just wanted to leave with a decision. I figured $200/per pair of glasses isn't too bad after all.... I also bought contacts. They say the prices start at $13.99/box but they're more like $20 a box unless you pay $99 to join the Eyecare Club or buy a year supply or something. This place has lots of confusing gimmicks, just tell me the real price! UPDATE: 2 weeks later.... So, I finally picked up my glasses. I'm happy with the frames and the woman who adjusted them for me. This is the only reason why I haven't switched to online stores. Getting my frames adjusted to fit my face is important to me. The only thing I'm not happy with is my actual prescription. Its definitely different than my old one and I don't think I like it. My prescription hasn't changed in over 10 years so, I was a little surprised when she had said she changed it. Now it's harder to read things that are close up. I don't think the eye doctor did a thorough enough job double checking this.

Took a month to get my glasses back after ordering. Every time I called I would be on hold for over…read more20 minutes and would have to hangup and call again just to talk to someone. Horrible customer service and long wait times.