Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

I had my first eye exam with Champaign Eye Professionals yesterday. To sum up my visit, I…read moreexperienced a very high quality of care in every aspect of my appointment. Scheduling by phone was easy; I was seen at the time of my appointment; the pre-exam testing by the tech was professional and knowledgeable; the testing equipment was first rate and functioned perfectly (did NOT need to redo any tests because the equipment or tech were lacking); my exam with Dr. Freeman was as thorough as I have received anywhere (I've worn glasses for 50+ years, so I've had a lot of eye exams); Dr. Freeman explained everything in terms I could understand and patiently addressed all my questions; Gayla, the optician, patiently spent a good deal of time with my color and aesthetic challenged self to find frames that would suit me. I highly recommend Champaign Eye Professionals without reservation. As a self-pay patient, the price was also to my liking. The office was clean, bright, and comfortable to visit.

Great selection of frames, lenses that work, friendly employees. Only problem. They're a little…read morehard to find.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you.

I've been seeing Dr. Albert for over 20 years and am always impressed by her care and…read moreprofessionalism. My eyes are not easy to fit for glasses (e.g., prisms to correct for strabismus) and Dr. Albert is unfailingly persistent in making sure my vision is as good as it can be. She is supported by a terrific staff -- knowledgeable, kind, and efficient. Heartily recommend!

The staff and Dr were great. All my questions answered, and walked out with my new prescription…read moreand no pressure to buy glasses there. I would recommend this office to friends and family.

I love going to Kessler Optical. First and foremost, I like to support local businesses. Dr…read more Kessler and his wife run the place with wonderful staff members, from reception--to the medical assistant before your exam--to fittings, and it's as friendly of an atmosphere as you can have when you're dealing with a medical appointment and subsequent fittings for eyewear. They have a beautiful selection of eyewear from different designers. The staff will spend as much time as it takes to get the right fit and the right look and tell you how to properly care for your glasses. You can walk in to get your frames adjusted or get your glasses cleaner refilled for free anytime. They really care about their patients and it shows in all of their interactions. The eye exam is comprehensive and Dr. Kessler is knowledgeable and kind. He takes his time and your exam is not rushed. I will continue to give them my business.

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

I went here for a couple years, I loved that Dr Rix was still requiring masking, I don't need…read moresomebody getting breathed on by kindergartners all day and then breathing in my face. Some of us don't have infinite sick days. But... I've been trying to get an appointment for literally a month and when I call they tell me that because their system goes out 45 days and their backlog is that long, they just... can't? It's not that I have an appointment a long ways out, I don't even have an appointment at all yet. I'm out of contacts now, and they know that. Bye, Felicia.

I went to Chitticks Eyewear after having cataract surgeries…read more Melissa was very helpful and patient with me during frame choosing process. They have a wonderful selection of frames. When I picked them up on Monday 9/29, the young lady at the desk was so helpful and pleasant.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

I forget the persons name, but had a great person help me select the right style of frames for me…read more 6 months later I feel good about what she picked. I ended up messing up one of the arms(part going over ear) and brought it in. They fixed it free of charge. Good vibes. Good people

My goodness where to start. The store was a wreck. Lots of employees but only a few working.read more

This morning I went in to get my glasses fixed after one of the lenses fell out and the service I…read morereceived was great. The lady working there was extremely helpful, and fixed my glasses very quickly. Better yet, she fixed them for free! I would definitely go back again if i had any other issues. Thank you for your help!

I agree with Amy L in that everyone there is very pleasant…read more I primarily worked with Barb and she was wonderful....very patient through the picking out of a frame and then, when the glasses arrived and the frame wasn't what was expected, she was great. She called the company, got them sent back and the lenses put in a different frame. I picked them up today and Pam helped me who, too, was great. They fit, no adjustments necessary and I'm really happy with the glasses and, the excellent friendly service I received!

I was in and out in less than 20 minutes, I was just hustled through…read more The doctor didn't even bother to log into the computer to see that I was a new patient, came in the room and said, "so how're the eyes?" ... "oh, you're new! I'm doctor ..." Hustled through the exam, then sat at a desk with a lady who I'm sure is very sweet that didn't want to be there on a Saturday, so I just asked for a printout of my Rx, and had to wait for the doctor to go back to my record to close it (but he was already with another patient) so she could print it. I work in healthcare. I know what good care looks like, and this is not it. If you have EyeMed, go somewhere else.

Megan and Tony were incredibly helpful when I came in needing my RayBans fixed. Tony didn't…read morehesitate to help and even cleaned them up very nicely! 10/10 service!! Very nice people.

Horrible experience. Tony is extremely nice and professional. But the manager Cassandra is just SO…read moreRUDE!! I asked for gray lenses with a salesperson, but got green-ish lenses when I picked it up another day. A different lady named Cassandra who claimed to be the manager was there. Cassandra first tried to gaslight me into believing the green lenses are the gray ones that I asked for. I took out my original gray color lenses and showed her that it's not the same color. I nicely asked her if it's OK that they replace the lenses to the color that I wanted. She suddenly talked to me rudely. Her original word was: "I can change it for you, but I don't want to. Because no matter what color we give you, you won't be satisfied. You will just come back and ask for new colors again and again." Her bad attitude was out of nowhere. Then I explained the situation last week with the different salesperson. I asked for exactly the same color as my original lenses but with prescription. She kept repeating her passive aggressive words implying that I chose the green color myself, and was then unsatisfied and asking for change, implying that I was a dishonest customer. Cassandra then started gaslighting me by "I was there the whole time when you were working with Tony, I was sitting right next to you. I saw him showing all the lenses to you and you chose the green color." I knew it was not true, because only Tony was there when I went there last week. So I explained that "You were not there. You must have mistaken me of someone else." She started increasing her voice and be like: "No, I was sitting right next to you the whole time. IT IS YOU." I proposed looking at the camera and see if she was there. She started saying "ugh, dramatic." I got mad and asked her: "Were you calling me dramatic??" She replied: "No, I am not talking about you." I pointed out that LensCrafters has the 30 days guaranteed satisfaction, she simply replied rudely: "Yes, but you will never be satisfied. You will just come back and change colors again and again." At that point I was really mad but still trying to explain. She almost shouted: "YOU DO NOT INCREASE YOUR VOICE!!! YOU DO NOT! INCREASE YOUR VOICE" I said: "I can come back tomorrow and work with the salesperson that I talked to, but I think your attitude towards the customers should be better." She rudely replied: "You are the one increasing your voice and calling me a liar. I have been professional and nice all this time." Then she just started to file documents for other customers and ignore me. The experience with Cassandra was SO HORRIBLE. Her service was so unprofessional and rude, full of gaslighting, passive-aggressiveness, discrimination, and microaggression. She did not even listen to my when I explained. I eventually left the store feeling discriminated as an Asian customer and being accused to be a dramatic and dishonest customer.

I have been going to the Eye Center for around 6 years. I think the staff is really helpful and Dr…read more Sayegh is so kind and patient with all of his clients. He has a lot of experience and can explain hard concepts to make sure you know what's going on with your eyes. When I was ordering contacts, the assistant let me try a couple of samples to see which one I liked most. After a couple of days, I went ahead and ordered which pair that was most comfortable. To address the waiting concern: If you are in a hurry, I would suggest making an appointment at the end of the day or very early in the morning. Usually Dr. Sayegh isn't too far behind then.

STOP do not go!! Due to the fact they did not read my medical records like my doctor told them…read moretoo. So in surgery for cat removal and the head Optometrist was doing the surgery and he yelled at me to stop it. when my legs started con·vulsing !!! Like I could stop it, if he had read the record he would of known I had to be put out completely So we are waiting for them to put me under as they should of done in the first place. Then on top of all of that now I have to go to some one else to try and SAVE my eye site!!!! As my pupils as two different sizes, I am now getting head aches behind my eyes, both eyes are so DRY i am miserable. (when I told him about all of this he to ld me to go get some visine!! And come back in a month !!!!) He never even bothered to look at my eyes!!! And the staff they are the worst!! They talk bad about patients, right in the lobby, publicly saying rude and hurtful things to and about people. And some one might want to tell them COVID is over NO more masks, but you go there and that is the first thing they hand you even before they speak to you!!