I deeply regret my experience with Dr Standley and wish I had sought a second opinion before…read moreproceeding with treatment. After moving, I saw this dentist for a checkup and was told I needed seven fillings, even though my previous dentist had only recommended monitoring those areas. Trusting their judgment, I went ahead with the work. After the fillings were placed, I experienced persistent dental pain. It hurt to bite down, floss, and even eat moderately cool foods --something as simple as room-temperature toothpaste became painful. I returned multiple times hoping for relief, but only minor adjustments, such as polishing, were made, and the discomfort never fully went away. Years later, I finally decided to switch dentists after living with ongoing pain. My new dentist noted that one of the most painful fillings might not be possible to fix due to its size and that another had a shadow near the nerve, meaning I may now need a root canal ("Doesn't it hurt?" my new dentist asked, surprised. "The other ones hurt more" I replied). I can't help but wonder if some of these fillings were unnecessary in the first place. I wish I had questioned the extent of the treatment before agreeing to it, as I am now dealing with chronic dental pain and uncertainty about my health. I may never be able to enjoy food without pain again, and I'm deeply worried about what my future holds in terms of dental work and discomfort. I'm sharing my experience so others can make informed decisions about their own dental care and hopefully avoid what I'm going through. The other 1 star review here mirrors my experience exactly, down to the flippant attitude regarding botched fillings. I wish I had seen it before.

dr standley and his wonderful staff have taken care of my mouth and it's various problems for many…read moremany years. he is always there to answer questions and explain procedures with a smile. office manager "t" always has the paperwork or insurance up to date and can help plan procedures to best benefit your pocket. dental assistant "p" is the epitome of organization and efficiency allowing the work to flow without a hitch. "j" the dental hygienist is the best i have had to work on me in my 60 years of dental necessity. she helped me get over my extreme gag reflex so x-rays are blase and i do not dread them anymore. i have had everything from routine cleaning, and fillings to root canals, bridges, and implants and all with the greatest of skill and success. will never go to another dental practice! thank you team standley!!!

My experience in this office was great. The staff was friendly and professional. My hygienist, she…read morewas fantastic. Very knowledgeable about her job. I'd recommend this office to anyone in need of dental care needs.

I had changed to 5 dentists in the Champaign county before I finally settled on Dr. Ruffatto. His…read moredental office was referred to me by a colleague as his family dentist and the dental site for the Illini varsity. I found him to be honest and trustworthy. He had been taking care of my teeth for 3 years until I moved out of state. He was very nice, and his staff were very friendly and helpful. The office was very clean and staffed with great dental technicians. The dental office felt warm and cozy. Sometimes I even felt sleepy as I was getting my teeth cleaned

Gotta wonder about some of the clients that leave reviews here. You can just tell they fall in the…read morecategory of "customers are not always right"! I've gone here for years and years, but I also religiously take care of my teeth and know that sometimes multiple visits can be needed for a crown or cavity-heck even a root canal! The office is top notch clean, great staff and follow through. Take x-rays on time and when I had a whiney unsettled crown tooth they kept seeing me to get it fixed- teeth are like toddlers sometimes they need a good reset, less sugar and multiple opportunities to perform well. Also-pay your bills ppl.

My main issue is that I called prior to going for routine dental work to inquire if they took my…read moreinsurance. I discovered later that they take all insurance. The big issue is whether they are in the network of the particular insurance. I found this out after my work was done and now I am stuck with a bill of nearly $200. I am retired and on a fixed income from Social Security so these kinds of slight of hand are troublesome. I learned a lesson which will help in future conversations with medical and dental providers. The office staff and dental assistants were are friendly and kind--I am just left with a bad taste in my mouth that this information was deliberately concealed from me--since I did not specifically ask the network question. I will from now on. I will not be advising people to go to this dentist however.

While I have a wonderful experience with the hygenists here, the office staff have continually…read moremessed up my personal information, even after mutliple calls and reminders to fix this. When I do call, the staff are often rude and abrasive, leaving me feel unheard. They have charged the wrong insurance leaving me with an unpaid balance they say I must pay before scheduling an appointment or before they will submit a claim to the correct insurance, as well as contacted and discussed my information with my parents despite me being over the age of 18. While my in person experience has been great, the headaches I have had due to this negligence often has me wishing to go to another dental practice in town. When I called to attempt and correct my information the most recent time, the office staff began telling me about my brothers insurance and balances. I am concerned about the handling of private information in relation to HIPAA at this practice.

I hadn't been to a dentist in 18 years, but now I had some bad tooth pain. I was nervous. I walked…read morein and was greeted by Mary at the front desk. Very nice and professional. I looked around a little. Good-looking place. Clean. Orderly. I filled out the paperwork, waited maybe 3 minutes, and Angela appeared. Again, super nice & professional. She seated me, did the preliminary work, and within a minute or two my new dentist arrived. Dr. Jeff Brunson. Really good guy. He was excellent. He checked me over, did a quick x-ray, scheduled my procedure, I returned in 2 weeks . . . and twenty minutes later walked out extremely grateful. I felt so much better. Dr. Brunson is a very fine dentist. Nothing hurt. The cost was way reasonable. If you haven't been to a dentist in a while, check this place out. They take great care. Thanks to Mary, Angela, Judy, and above all, Jeff.

I became a patient of Dr Markwood when the Dr I was seeing for many years sold his practice to her…read more She and her staff are wonderful. They go out of their way to make sure you understand all of your options and your insurance coverage. They go over the insurance and estimated coverage and are sure to explain that it is an estimate and it could change once the claim is processed by your insurance plan. I highly recommend this entire team. I was stressed about finding a new dentist after 20 years with my old dentist but Dr Markwood and her team made the transition very easy. In fact I am happier now than I was with my previous dentist.

Caring Family Dental engaged in deceptive practices to convince me to agree to treatment plans,…read morethen turned around and sent me a bill for nearly 4 times what they originally quoted. In their office, they issued extensive verbal assurances about the pricing and they made it seem like they had confirmed everything with insurance, but it turned out that they hadn't done any due diligence at all. They were basically just making up the numbers and telling me they were certain. I paid them everything they quoted me that day, and my insurance paid them too, but 5 weeks later they're demanding hundreds more. No amount of reasoning with them resulted in any progress, and of course they're threatening to send their bloated bill to collections. Apparently, the "Caring Family Dental" name doesn't mean much to them. They're just another version of the corporate dental business that tries to always pile more on. At this point, I would NEVER trust any treatment plan quote they issue, as I know now that they'll just radically alter the numbers afterwards. Even if they tell you with certainty what the numbers will be, I now know that means nothing. I eventually filed a complaint with the Illinois Attorney General and we'll see where that goes, but man, what a huge hassle. I wish more businesses would actually read and abide by Illinois' deceptive practices laws.

After painful experiences trying to schedule cleanings (I made an appointment online - then receive…read morecalls from the receptionist threatening to cancel if I don't call and confirm) we finally had cleanings. I was presented with an estimate for two crowns and other procedures I did not request. I reviewed the estimate and called my insurance company to confirm it was accurate - it was not. I took the estimate back into the office and the billing admin (Treasure) seemed very annoyed and blamed the errors on the receptionist (Monique). I asked for an updated estimate - never received one. I asked them to send my insurance company an estimate so I can at least have a more accurate estimate of what I will be paying - it's been 4 business days and they have sent nothing. I DO NOT recommend this business if you have the means to go elsewhere. Very unprofessional.

It was very difficult to get appointment in a timely manner. Receptionists sometimes not plesasant.read more

Dr. Hawa is a wonderful dentist. She is very caring and compassionate and does not recommend work…read morethat does not need done, as other dentists I have used in the past have. She takes most insurance and has low rates that make her very affordable. Her office is located behind her house but don't be put off. This is part of the reason that she is so affordable as she does not have the overhead of an rented office and extraneous staff. She is very professional and accepts children as well as adults. I would recommend her to anyone seeking an above competent dentist and especially those who have anxiety issues with dentists.

From the owner: Best Dentist in Champaignread more

Can I give less than 1 star? Be prepared to have an extraordinary number of x-rays done. She took…read more18 during my 82 year old mother's first visit before asking for files from the previous dentist in Indiana. (We provided contact info a month before the appt.)Her receptionist told me this is standard for all dentists--in my 62 yrs experience, it isn't. She recommended an extraction that another dentist said may not be necessary. Add to this that the assistant didn't appear to be trained and had to be instructed by the dentist on every procedure, it was not a good experience. My mother will never go back, and I cancelled my appointment. Spend your money elsewhere.

Can't rave about this place enough! The location is a bit tricky to get in to (one way entrance and…read moreexit for parking) but the staff more than make up for it. If you're looking for a dental office with TVs to watch while getting your teeth cleaned, this is not it; if you're looking for a super thorough dental exam in a friendly environment then this is your spot. Scheduling is flexible as they're open a bit later on weekdays and on Saturdays as well. The hygienist I had was terrific, Kathy herself was in and out of the appointment but gave me advice and information for a longstanding teeth/jaw issue that I'd never heard of before. I'm not originally from the area so finding a trustworthy dentist who cared about me as a patient but also wasn't going to suggest unnecessary and costly fixes was important, and I've definitely found that! A great little family owned practice in Champaign!

I have some pretty significant problems with my teeth (mostly resulting from having them improperly…read moresealed by a different dentist when the procedure was brand-new in the 80s). Dr. Faught and his team have been terrific at helping me understand the problems better and start to get them fixed. I first had a thorough cleaning by Heather, who took photos and x-rays, reviewed all of the images with me, and explained what was going on with my teeth throughout the cleaning. She and Dr. Faught answered all of my questions, presented several options, and rated the different problems by severity / necessity. All in all, it was a great experience. No one ever pushed cosmetic procedures or things I couldn't afford. I left with a good, reasonable treatment plan that worked with my budget and insurance, and I learned a lot about my teeth. I opted to have one crown done - the tooth in most need of attention. In addition to having problem teeth, I'm also resistant to certain anesthetics, but Dr. Faught made sure that I wasn't in any pain during the crown prep-work and again explained all of the details well. A few days after each crown (the temporary and permanent), I had trouble with the bite, but the office fit me into the schedule in a day or two when I needed adjustments and made sure that everything was aligned properly. The office does seem to be a bit over-booked, and I did feel like I was frequently waiting a bit longer than ideal (perhaps because they will squeeze people in when they need help)... so plan for some extra time when you schedule. At the same time, I got excellent care and a lot of useful patient education, so I don't want to take off a star for that.

Poor experience, went in to get a broken tooth fixed with a filling. Passed the cold test with…read morebarely any discomfort but because she couldn't tell on the xray so she pushed for a possible root canal. That is not cheap. Back to try to explain that I don't have the money and then I would just like a filling, but because she put it as a root canal, they can't do anything. Extremely unprofessional that instead of putting a filling in you allowed me to walk out with nothing and still be cut by the tooth. Don't not go here. I'll let Everyone I know not to come here as well.

I'm surprised not to see any reviews for this dental office given how long they have been in the…read moreregion! Disclaimer: This review is for before Dr. Hans took over the practice, since I moved out of state. Hans Family Dental is the new name for Dr. Broadbent's practice (who has since retired). I give them 5 starts for the super friendly staff and exceptional, high-quality service they provide. I had used them for around 8 years for cleaning and a wisdom tooth extraction. My dental hygienist was Jamie. Her cleaning and checkup is great: she takes the time to remove all plaque through a detailed and *gentle* scraping, brushing, then flossing. She inspects it again and then scrapes again if necessary. I would almost fall asleep during my visits. The office has modern equipment, unlike some other places I've been in the past. Their bitewing x-rays are digital, so they get an instant x-ray picture on a computer monitor in front of you and the dental hygienist. The front desk staff really cares for their patients and here's a story to prove it: One time, I was in the emergency room and ran into Sue. We chatted for a bit and went our ways. A few days later, I got a get well card in the mail with a hand written note wishing me a quick recovery! It's rare to find businesses with staff like this one! They're quite busy, so you have to book in advance. Best of luck to Dr. Hans and the office.

Dr Hans's office is very busy, just as with any good business that has been around a while. So…read morethere may be a way wait. You may want to schedule first for the day. If there is a time crunch or time off from work, make that clear. They can estimate times but some times things take longer to do be done properly. Staff is caring and methodical and willing and able to explain procedures and insurance issues, when asked. Knowing how much you have left for the year with insurance is important in scheduling. Knowing payment option time lines, without insurance crucial. Dr. Hans is articulate. She takes the time to explore various options, even ones she does not offer! Her website provides a base to ask better questions as does the Dr. Siebert -(Suliman) periodontists website (gumdocs.com.) This is an important to decisions that not thought through can leave you toothless, temporarily toothless, or cost more in the long run. For example: If teeth are shifting, will retainers work until a more expensive option can be afforded? A retainer that masks a missing tooth a better option if that is a possibility? The patient must prepare for the appointment, to get the best service and they provide those tools.