Customer Service needs to shut this place down. They do things that do not need to be done.

After painful experiences trying to schedule cleanings (I made an appointment online - then receive calls from the receptionist threatening to cancel if I don't call and confirm) we finally had cleanings. I was presented with an estimate for two crowns and other procedures I did not request. I reviewed the estimate and called my insurance company to confirm it was accurate - it was not. I took the estimate back into the office and the billing admin (Treasure) seemed very annoyed and blamed the errors on the receptionist (Monique). I asked for an updated estimate - never received one. I asked them to send my insurance company an estimate so I can at least have a more accurate estimate of what I will be paying - it's been 4 business days and they have sent nothing. I DO NOT recommend this business if you have the means to go elsewhere. Very unprofessional. read more

It was very difficult to get appointment in a timely manner. Receptionists sometimes not plesasant.

unprofessional honestly horrible they sit in the office not doing anything when they could be calling people back instead of making them wait a week to waste they time i wouldnt let them clean my dog teeth read more

The dentists are good so far but the billing is horrible! Every time I go in I owe more ! Paid over 400.00 dollars on my last procedure and they don't even have it on the bill they sent me! You are always wrong! Be ware! read more

Unfortunately, my experience at the Champaign Aspen dental was poor. Dr. Phillips promised to make sure I was happy with what I was purchasing however, the final result was not what I signed off on. Dr. Phillips was not interested in remaking the denture like he had previously told me he would if I was not happy. While, most of the dental assistants are very kind. The denture tech was not. Actually, she is sort of a bully. After several appointments, I ultimately left without the product. Somehow, even after Dr. Phillips assured me he would not be charging me for anything I've since received a bill. While, Dr. Phillips seems to be very nice this changes quickly if you don't agree with him. At that point he becomes condescending and plain rude. If you're at all worried about not getting a quality denture, you should consider a different location. read more

Everything went well. Fast check in, nice staff and they really took good care of me , shoutout to Mari (I hope I spelled it right) even though she was training she did an excellent job! read more

I went to this dentist after almost a decade of not seeing one as I have a severe anxiety disorder of which I informed them. During the procedure, the older black dentist was so unprofessional I couldn't believe it( he was laughing and chatting with the assistant, spraying water up my nose- this has never happened before. I also have never experienced any pain after get my upper teeth numbed when getting work done before, but now there is always a dull pain in my sinus right above one of the teeth he worked on- Google says it's nerve damage that may or may not go away- mine has not. You have to sign a waiver as well so they're not liable I'm guessing. To top it off, the work he did is literally coming undone: bonding to protect the very weak enamel on my teeth is literally coming off 6 months later. I'm too scared to go back there and too broke now to see anyone else- please don't go to a retail dentist, private practices are the safest bet. The first picture is immediately after the procedure and the second is what it looks like now. I feel like I should contact Aspen Dental corporate read more

Aspen Dental - Champaign, IL - Top is pic after bonding procedure Bottom is 6 months later- the bonding is deteriorating - Oral Surgeons Near Me - Champaign, Illinois

What's clear when booking first appointment that I wouldn't get a cleaning. And since I did t verbally confirm they said I couldn't be seen

Called Aspen, set up appointment and confirmed in an reply to a text from them. Get there after taking time off for appt. and apparently everything that was done was by their corporate office and was worthless. All they had was a name and when appt should of been but b/c the local office didnt talk with me personally no appt. like we were supposed to read their mind and know all this. Why would they ever even allow corporate to set up appts for them if theyre worthless. "Ohh but we can set up an appointment for you", no she already wasted the time off, then wonders why we got mad. REAL SMART BUSINESS MODEL. Manager needs to run her business like a business not by magic. WASTE OF TIME. read more

I wanted my bottom teeth fixed so they were even. Had a bottom partial that needed to be worked around. So crowns were recommended. They were nicely done and then to my amazement another partial was needed. So another unexpected expense. This new partial did not work and was filed down several times but still cannot fit in with the crowns. So there is still missing teeth on the bottom because the partial will not fit. Am going to a private dentist for help. It seems obvious they cannot fix this new partial to work. Everyone was nice. But seemed out of their league to finish the project. read more

Instead of being sorry and passing my awful experience to your Aspen team.....PAY for me to get this work redone at a facility of my choice. I have spent almost 9K with Aspen Dental and feel like I got 10 buck of work done!!!!! You want to improve your ratings and customer experience....then do the right thing and help them get the work done correctly and not with Aspen Dental!!!!!! read more

Your basic bait and switch. I went in for the $19.00 xray and exam and was presented with an 8200.00 estimate for two bridges and some cleaning. Went to a different, reputable, established dental office in the same town and was quoted a third of that, which includes the dental and oral surgeon exams, too. If I could give Aspen Dental 0 stars I would. read more

First, I have nothing bad to say about the dentist or hygienists that I received care from at Aspen. They were all professional. However, the experience I had with the way they handle their billing was terrible. After I received my care and paid, I was assured that my balance was at zero. Surprisingly, about six moths later, I received a bill. It was disappointing that I had to spend time dealing with it but I tried to be patient because I understood that a lot of places were short staffed due to the pandemic. I was told, at that time, that it was paid in full. I was even provided with a print out of my account that showed a zero balance. A couple of weeks ago (about year after my dental work was done), I received another bill stating that I had a balance. When I went in this time, I was told that I owed the amount on the second bill and whoever I spoke to the last time was wrong. I had the balance print out from the last time with me, but the person I was referred to this time glanced at the papers (did not make an attempt to read it) and repeated that she didn't know who I spoke to before but I owed a balance. This experience left me feeling like a customer in a badly run retail business with bad customer service, not a valued patient in a professional environment that provides medical care. To be clear, this wasn't a large amount of money. A part of the reason I went in person both times, was to see how it was handled so that I could judge whether I should continue being a patient there since I had good experiences with the providers. The first time, it was handled well by the receptionist who was pleasant and polite. This most recent time, I was told to wait for office manager (who I presume was the person I spoke to) but she did not really seem to care to do anything to help me feel better about the experience. After paying, I asked her to close my account there. She assured me I was paid in full and I wouldn't be receiving any communication from them in the future. read more

The equipment is state of the art. The dental team is great. You won't see that because the people answering the the phone are rude. It's been 3 weeks trying to schedule a cleaning. No problems, just cleaning. The front desk has hung up on me and spent a lot of time justifying their behavior but still refusing to return calls or god forbid, schedule an appointment. read more

I would not recommend this dental office,The Champaign on Prospect office to anyone!! I am just forewarning you to not go there. My son had a filling in his front tooth about 5 months ago and his tooth is literally about to fall out. When I called to talk to the receptionist some kind of condescending little witch she was not helpful at all, and just rude. When you initially talk on the phone to Aspen they have a guaranteed refund policy and it goes from 100% guarantee to a case by case basis . My son literally paid $1,000 for a filling and an electric toothbrush, God's honest truth I literally would not bring my dog there to get a canine tooth removed. I plan on reporting them to the American Dental association and I also plan on reporting them to Illinois Department of Professional and Financial Regulation Regulation as well as the better Business bureau PLEASE do not go to this joke of an establishment that is ripping people off blind. Heed my warning, stay out of there. They will rip you off blind with a treatment plan. Who charges $1,000 for a filling? read more

I gave them one star because 0 was not an option. I gave them so many chances which I definitely shouldn't have done. I have a cracked tooth and called a month ago. They said they would call me back and never did. I called again and they said it could be taken care of at my already scheduled visit. They called to cancel visit because hygienist is not there today. I said OK, I would reschedule the cleaning, but will keep the appt with the dentist for my cracked tooth. They said I couldn't see the dentist until my regular visit occurred. WHAT?!?! And I"m not a new patient. Been going there for several years although I have had many terrible experiences. Go elsewhere! read more

We made appt to get a consult and comparing providers. We tell them we have electronic images of the teeth in questions and are not signing anything until we meet all potential providers. We do show them proof of insurance. They take patient into room, take a image of tooth, which I asked "was image included in consult?", and talk to doctor for maybe 2 minutes. We don't sign anything, visit our other possible providers, and call back Aspen to say we selected another provider. Two weeks later, we learn they submitted based on our proof of insurance a bill for the image they took. We call and ask, reminding we had images available electronically. They said this is their process. They are not transparent in their communication or billing. They are unwilling to remove charge. Does not value patients. If I could zero stars they would get it. read more

So I chose Aspen Dental because they are occasionally open on Saturdays and, according to them when I called the # on the website to set up an appointment, they can do root canals, which is what my regular dentist (who cannot do root canals) told me I needed. I love that you get email reminders about your visit, that is a nice touch. Upon arriving I quickly filled out my paperwork and was called to come back after only about 15 minute wait which isn't half bad for a dentists office! Unfortunately the dental assistant taking my xrays seemed like a complete green horn. He was very nice but it took quite a while because he kept trying to figure out what to do. I also noticed what appeared to be blood spatter on the xray machine ... Old and crusted ... That made me feel rather apprehensive and the device he used to stick in my mouth for the xrays wasn't even sprayed down ahead of time he just pulled it out of the drawer that had a little basket inside it containing several ubwrapped , seemingly unsanitary instruments that get shoved into peoples mouths (also pictured below) In the end after the actual dentist saw me, she was very nice and informative, but she told me she needed to refer me SOMEWHERE ELSE because they don't do root canals. I already paid another dentist to tell me this ... And I came here because prior to making an appointment ... They said ... "YES! WE DO ROOT CANALS!!" it was a fancy establishment that, to me, appeared to need a reminder on what "sanitary" means. The staff was very nice ... Just very new...but ultimately they score low for lying to me to get me in the door. read more

Aspen Dental - Champaign, IL - This was the "tool" used to stick in my mouth for xrays. table dirty ... Why not store it here? - Oral Surgeons Near Me - Champaign, Illinois

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Made an appointment over a week ago for a cleaning, confirmed appointment online day before. Appointment was for 11:00 in the morning. Arrived early at 10:45 as requested. Still sitting in the lobby at 11:30..... no explanation. read more

I went to get a cracked tooth fixed I was in pain so bad the next week I had to make an apt with another dentist. They explained that what they did to my mouth may cause me to have to get a root canal pissed is an understatement the peaple are nice but the work they do is shit never going back read more

worst place ever. receptionist is very rude. no customer service poor dentistry they will do what insurance pays for on first gist but not fix the issue you came in for. don go to aspen dental. if you notice someone will answer these post and act like they care. it's probably the rude receptionist. read more

this particular location is a racket. I left with a worst taste in my mouth than what I walked in with . It's an "ole stool" sales office, not a dental office that truly cares about its patients. You go in to ask for one thing to be done, they disregard that, give you an ultimatum.. If you do this and pay this for this other problem you have, then we will do this. Wait a minute?! Yes, doc, I am aware of the other issue I have, but that isn't what I came in for TODAY. If these dental offices truly cared and listened to their patient, out the greed aside, they would be way more successful. Unfortunately, that isn't the case, at least not here. read more

I went here for a crown and I never saw the same dentist twice. The first one did the mold. The second one put it on and he dropped the crown on the floor and picked it up and put it on. I noticed my bite was off so I called and they got me in to see yet another dentist. He drilled the back of the front teeth and left them feeling awful. Now my bite is off and ruining my front teeth alignment. I am going to another dentist to hopefully get this corrected. I did contact them several times about this issue but it really isn't their concern whether or not I am happy with the shitty job they did. They have their money and that is all they are concerned about. I am warning anyone considering on going here to not go. It is awful!! They also try to up sell you every chance they get. read more

I had a crown put on..4 months after the crown fell off Aspen put it back on..another 5 months it fell off again Aspen put it on..another 5 month and it fell off but this time while I was eating so I swallowed it..COVID-19 was here so I had to wait since everything was closed...once it was safe I went back in...was told we can't put it back on since you swallowed it but for another 2thousand $$$ we can put new one...terrible job from the beginning as a Army Veteran they still tried to suck up $$ from my disability...STAY AWAY IF YOU CAN read more

This place is terrible, avoid at all cost. I had an active tooth infection with pain but they spent two months on crowns that I didn't need urgently. They wasted my time and my money and the infected tooth now needs a root canal which takes over a thousand dollars. Since they wasted all my insurance money on crowns that don't even fit (and hurts), I can't do the root canal without paying over a thousand from my own pocket. They wasted my $500 from my own pocket and all my insurance money. Note that I haven't even mentioned the super-rude office staff... crowns, crowns, crowns. since they are expensive and they make a lot of money from it and relatively riskless, they push for crowns for everything whether you need it or not. crowns are solutions for everything in this place. there are several good dentists in Champaign, don't make the mistake of going here. read more

The dentist and hygienists get 5 stars, they're great. The billing system, however, is deceptive predatory bullshit. They'll tell you on one visit that you're paying in advance for the next visit, and you'll pay, only for them to demand even more money from you after that next visit. If you dare to ask questions, you get a string of incoherent insurance babble and a snippy attitude from the receptionist. If I need anything else done, I'll be going somewhere else. That's the last dime you're getting from me. read more

My 80 year old mother had tooth pain and needed to have an extraction. We scheduled an appointment with Aspen Dental for 9:15am the next morning. When we got there, on time, they had us in the waiting room for 15 minutes. At 9:30, they called my mother back to do a full set of X-Rays and sent her back up front. More waiting. They called her back again. This time, they did a full 3D image of her mouth and called the hygienist over, who did a full periodontal workup and recommended treatment for gum disease. Finally, the dentist (Dr. Thompson) came over and did an exam. He identified the tooth that needed to be pulled, but also recommended two more and a partial denture to cover for the teeth he said should be pulled. At that point, the office manager came over and got my mom out of the chair and led her back up to the front. She sat us down as if we were negotiating the price of a new car. She showed us the "treatment plan", which included the one extraction we came for, plus all the other things they wanted to do. The total came to almost $7,000! We said that all she wanted to do was have the tooth that was causing her pain removed. The office manager kept trying to negotiate/sell us additional care/services (for example, they had initially added an electronic toothbrush to the bill for $135, and then she offered to take it off to make it a little more affordable - but no one had agreed to purchase one in the first place) but eventually she agreed to just do the extraction that day. She explained that payment for services is required in full, up front, which we then paid. Good to go, right? Wrong. She then said, "When would you like to schedule that for?" What?!! We had a 9:15am appointment, and at this point it was about 11:15. I had driven 2 hours to take my mother to her appointment that day, so I said, "Uh, how about now? I am here today to help her get this done." The office manager said, "I can schedule you at 1:00pm. That would allow you to go home or go have lunch, because she probably won't want to eat for a while afterward." My mother asked, "Can we just wait here? How long of a wait is it if we just wait here?" The office manager said she would check to see how long it would be and came back reporting that it would be about 90 minutes, which would be about 12:45, or we could schedule the appointment for 1:00. Completely baffled that our 9:15 appointment now somehow had become a 1:00pm appointment, we agreed to come back at 1:00, which we did. When we got back at 1:00, we were once again made to wait, this time until almost 1:30pm. They took her back to a room and I waited in front, thinking the worst was likely over. Wrong. About 30 minutes later, an assistant came and asked me to come back to the room, remarking as we went, "there's no problem." Actually, there WAS a problem. Apparently, the dentist that was assigned to do the extraction lacked the skill to actually do it. They had to call another dentist who was out of the office to come in to do it. While we waited for him to finish his parent-teacher conference for his son and come to the office to do the extraction, my mother was left sitting in a chair with gauze in her mouth. No one came to give her updates on the situation. No one thought that the anesthetic might begin to wear off or that she might be uncomfortable or in pain. I went up front two or three times asking for an update. One of the women up front attempted to say that she had explained the situation to my mom and that she was just going to have to be patient. I didn't argue with her because I didn't want this place to take it out on my mom, but she couldn't have been any less helpful or compassionless. Finally, the anesthetic did wear off and the pain was excruciating, driving my poor mom to tears. I couldn't take it any more and went to request that they at least numb her back up so she wasn't suffering. These people were clueless. Most of them seem to think they're in sales instead of personal/healthcare and have very little understanding or awareness outside of selling super expensive treatment plans that people don't want or even need. They get you in the chair and then get you back OUT of the chair to talk price and then have you pay for everything before they will even do anything for you. That may be the business model for Aspen, but it's a horrible experience for patients. Also, I know that things happen, but how do you staff an office with one dentist that can't pull a tooth? Why were there no other dentists there? Poor management? Poor staffing? Both? Anyway, the other dentist finally arrived (it was Dr. Thompson again, who had examined my mom in the morning, and must have been scheduled to have the afternoon off), and I will say this much: He is a good dentist, and he was sympathetic, patient, kind, and effective. He pulled the tooth, stitched her back up and wrote her scripts for pain meds and antibiotics, and we were on our way. At 4:15PM! Horrible day! read more

The worst place ever!!! I came here 2 months ago to check,and she told me that I need a cleaning.she gave me an estimate of my bill. I came back after one month to schedule an appointment and she told that I have to c the office manger again to give me a new estimate!!! Luckily it was less than the first time!and I scheduled an appointment for the next day.when I arrived the next day,my name wasn't on the list!!! Seems that he forgot to inter me in the system!!! She told me that she will take the patient that already scheduled!! I told her..NO WAY! This my appointment and it's not my problem that your office manger forgot to do his job.. She kept apologizing and he let me in!' I got tell the truth that the cleaning was good as far as I can c..but the reception and the management r awful!! And that r expensive than most of the dentists! read more

Wow, made pulling out my teeth easy and painless. Easy to get appointments. Wanted a lot of money for extra dental work though.

If there were 0 star, I would choose it. I've been there twice. The service was OK. But every time after the visit, I received extra bill via mail. Despite the out of pocket portion I paid during the visit, there's EXTRA I need to pay every time (~$150). This is not right, how can you tell clients a price and then send them another bill to pay extra?! I called in but they just said "We cannot control what your dental insurance covers, you need to reach out to them" repeatedly. Estimation? Nobody told me it's just an estimation. Plus, how can they make wrong "estimation" EVERY time? I was told they would be working on the bill and see what they could do. My second visit was just a regular cleaning, but the billing person told me it was not, and they did some extra deep cleaning which is ridiculous as the front desk or the dentist never told me about it. In any case, I will adjust my rating if the bill can be adjusted. Otherwise, I will never go there again as you never know how much they will charge you again. read more

DO NOT try to get anything extensive here. I got some teeth pulled in JULY...and have been going back 4 times a month for fittings on the partial to get it right. It is now almost FEBRUARY!!! I go every single Tuesday for them to "adjust" it some more. Awful....awful...awful. PLUS...Dr .Lee is super rude and gets mad when its not correct. NOT MY FAULT!!! Even the assistant was like.....WOW this is taking way to long to get this right for you. read more

Aspen Dental claims to handle Dental Emergencies. It was a Saturday and our Dentist office was closed. Arrived as soon as they un locked the door at 8 am. Son had an excruciating toothache. We went in as a walk in, another service they advertise, but Apen Dental wouldn't even see him. Could not fit him in. I'd say that is false advertisement. All it would have took was an xray, examination of the tooth causing the pain and writing a prescription. 30 minute appointment, if that long. I worked in Oral Surgery at Christie Clinic years ago and we always had to work past closing time because Dr. E would never let anyone suffer. I took him to the ER and he was prescribed a antibiotic. His pain was tolerable 6 hours later and will help him until he can see his Dentist Monday. How can you turn away someone who is suffering so much? Never, would I recommend this chain. The location of this office is at 1902 N Prospect Avenue, Champaign Illinois. read more

So, I broke a tooth. Not fun. What else wasn't fun was not having dental insurance. So, after some online searching, I happened upon Aspen Dental, and when I went in, they were fantastic! I got a much needed cleaning, and x-rays and consultation, and it turns out that broken tooth had to go, so it went. Meh. I'm six weeks in on a temporary bridge, getting my bridge work finished next week. Don't get me wrong, going to the dentist sucks, but Dr. E at Aspen Dental made it suck much less. read more

I blew part of my dental insurance coverage checking this place out. They advertise that dentures start at $399 but when they got down to talking treatment program, their dentures were no less expensive than my previous dentist. You get the feeling they are barely hanging on staff wise. read more

So inhumane they do not care at all about their patients at all even if they are in pain. They wanted to do a deep clean on my teeth the same day I came in for wisdom teeth pain. Prescribed me nothing for pain. Then proceeded to tell me that they would do the procedure for $4000 with insurance. Also the place is filthy and has one oral surgeon that comes in once a month to do surgery. No thanks so I decided my hospital i use would be better to do this procedure. They refused to give me my own personal xrays giving a multitude of bogus excuses with attitude because they wanted the money. I would never ever go to these people again worst experience I've ever had. Shame on them. read more

I came here for the first time to get a check up and a cleaning... They charged me my copay upfront ofv$40. Then they took me back to get xrays. Afterward they put me in the dental chair and it took the hygienist 1 hour to see me... She comes in, stabs my gums between each tooth calling out numbers... Then she leaves and it takes the dentist another 15 minutes to see me. Of course he was only in my mouth for 15 seconds. Then he leaves and a woman comes in and starts telling me which services my insurance covers and doesn't cover. I then ask, am I going to have my teeth cleaned because that's why I am here!? She said, oh no, we will have you come back for that for an extra fee. WTF!? I have never been to a dentist that doesn't clean your teeth when that is what the appointment was for!! I'm never going back. read more

I'm never making another appointment here again. I would have been a new patient, I made an appointment for the first visit with the X-ray and exams for $19 (great deal to be honest). BUT, shortly after the office proceeded to call me multiple times a day, as well as text and leave numerous voicemails. I am a full time student. They wouldn't stop calling while I was in lecture!! So disrespectful! And I couldn't call them back to tell them to stop either because I was IN LECTURE! Then they called me AGAIN while I was at WORK to let me know they would cancel the appointment if I didn't confirm it, even though I already had!! AND they called AGAIN for something about my insurance... This is just too much. I am a busy woman, I don't have time to deal with so many phone calls for a simple appointment. Please just text or email. Ridiculous. I'm not dealing with all this each and every time I have an appointment. read more

If I could give this outfit negative stars I would. If the dental work you are considering has any pain involved, rethink using this place. I went in at 6:00p to get two molars pulled. After it was done asked the dentist for pain meds. She told me she didn't think I would need them and that OTC pain killers should do the trick. Well, they didn't. After a night of almost no sleep, I called when they opened (8:15a) the following morning to ask for pain meds. I was told they would call them in right away. At 12:30p I went to pick up my prescription. Not only had it never been called in, when I called the office I was told the Dr had just then gotten around to approving it. I will NEVER go back there and would highly recommend you keep looking when faced with a dental problem. read more

I go to Aspen Dental because of my insurance discount...for cleanings and exam every six months. So far, I have not had any major dental issues...thank heavens. I make my appointments 6 months in advance -- and then you receive emails/texts from Aspen reminding you of your appointment. I get there early for a 10 a.m. appointment and wait for more than 20 minutes for a cleaning. When my dental hygienist asked to use a water pik to clean the teeth, I agreed. Won't do that again...Water everywhere. You have to hold the water suction instrument while she cleans. All in all, I am satisfied, but wish there weren't a long wait and let the staff know you don't want the add-ons for the visit. read more