Speedy service. They turned my order around in 24 hours and did a phenomenal job! No unpleasant surprises. Adhil was super friendly and helpful. He made me feel at ease with my order. This location also offers a pretty big selection of hats. They happened to have the exact 2 hat types I was looking for so this project totals worked out. Everyone loves their shirt & hat. Thank you so much!! read more

This is the second time I have placed an order with this store. The guy seems like he understands. He repeats the order back to me but doesn't write anything down. I'm not sure if he forgets what I wanted even when it's emailed to him. Both times I picked up my shirts they are incorrect. Very disappointing read more

I would HIGHLY recommend to come to this store! This location was so amazing and Ahmed and Sam were the absolute BEST people I have ever worked with! They made the experience super pleasant and they offered competitive pricing! They made sure that I was completely satisfied with my experience and the quality of the product! The products here are better than any other store! read more

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Horrible horrible I called and he said placement is 7 inches from the hood....well this is 13 inches! He said you approved it WTF your the expert not me know your job! He refuses to do anything to correct the problem! read more

iCustom - A red sports jersey with white lettering spelling 'Balentine' and the number 18, draped over furniture in a room. - Customized Merchandise Near Me - Newark, California

I needed to place a 600 shirt order with only a five day notice. I called around a few places and either they were really expensive or they said that wasn't enough time. iCustom was recommended to me by a friend that had used them previously. I called the Newark location. I talked to one of the owners named Sam. Sam was very professional, very polite and assured me that he would be able to get it done in the limited amount of time that I gave him. He also had the best price out of all the stores that I called. I was a little bit nervous because it sounded too good to be true. I sent him the design. I sent him a list of how many shirts I needed for each size. 50 Medium, 150 Large, 150 XL, 150 2X, 50 3X, and 50 4X. 600 total. We went over the design and the size I wanted it to be. It was only gonna be a front design with the back of the shirt blank. I made my down payment and he went to work on my order. I was so nervous. He kept assuring me that everything was gonna go smooth. Not only did he get my shirt order done on time. But he got it done a day early. Which took a lot of pressure off of me to have it completely ready before my deadline. When I went to the store, he had all the shirts in individual boxes according to size. I paid him the rest of the balance for the shirts. I looked over quite a few of them and they all came out perfect. He loaded them up and took them out to my car and put them in. The entire transaction from beginning to end went so smooth. You wouldn't think it would've been a 600 shirt order. I'm very grateful to Sam and the Newark location. I will highly recommend this place to anyone and everyone. Especially if you're looking to do a big order. I'm really looking forward to the next time I get to do business with them. Thank you! read more

Thank you so much Yosuf for helping me today. You do an amazing job and i would like to also say he always gives nothing but the the best customer service and the best quality on all kinds of clothes and designs! read more

Awesome service, staff was very kind and got straight to the point. I needed a 4 by 8 banner done within a timely manner and he helped me within 30 minutes! The banner came out beautifully and I am very please with the service I have received. Best iCustom Location! read more

Needed T-shirts from my cultures for International Week at my school site. Adel was patient in assisting me with selecting the perfect front and back t-shirt graphic designs and lettering. He told me his family owns all 8 nearby area locations of iCustom. The shop had so much to look at- designs everywhere! You name it, they can do it. They offer a variety of shirts (and not just shirts, other items) in ranges of sizes. I like that they have 100% cotton shirts as they breathe better for me. They also have Poly/Cotton mixes. The 2 shirts (Spain & Portugal) designs turned out awesome and I received many compliments. Even from teenagers! Adel said you can also bring in your own shirts to have custom printed. A nice way save some money. read more

We needed a rush print on a t-shirt and we found this iCustom store. They were very quick, professional, and it cost less than we'd expected. Highly recommended! read more

I have come here many times before and have never had a negative experience. Today I brought my son's baseball team jerseys to get last names printed. We went over the list of last names to make sure he could clearly read the names. I paid $189 for 11 jerseys and was told to come back at 6pm. I came back at 6pm to find one of the names was spelled wrong. He instantly blamed me for the error. After fixing the mistake I noticed the white coloring was off and he explained it would wash out. After washing the jerseys I noticed the grey color did not wash out. I called him and he said I would need to wash them a few times. Then went on to tell me its the shirt color and there was no way he could print white on black. He preceded to argue with me blaming ME for the way the jerseys came out. After i noticed every single jersey was burned because he pressed them wrong. I do not recommend coming here for printing any more. read more

iCustom - The shit burned completely - Customized Merchandise Near Me - Newark, California

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My boyfriend and I come here very frequently and are usually extremely satisfied with our finished products. This last time we came we weren't too pleased. When we first walk in, we were immediately asked what services were needed. Since my boyfriend is such a regular here he knew the font name of the exact font he wanted, the associate said "we don't have that font, you need to pick something from off the wall"... YOU DO HAVE THE FONT BECAUSE WE'VE MADE OVER 50 SHIRTS WITH THAT FONT AT THIS LOCATION. We went on to ask him if he could just check, of course he found it. We wrote down what we wanted it to say and he asked if we wanted it today, we said yes, described where we wanted it, how big we wanted, paid and walked out. We came back about 20 minutes later and he had just printed the wording out, it was very small, almost too small for the hoodie, the top of the letters were cut off due to poor attention to detail. We asked him to make it bigger. As we're talking to him he answers the phone and gives the prices to something the person on the other line asked, not sure what went wrong but he yelled "if you already know then why the fuck are you asking" and hung up... okay I'm sorry but this is NOT the way you talk to customers nor talk in front of customers like this. I totally understand some people have their bad days but if you're in the customer service business you don't get to act like that. Back to the sizing - when we asked to make it bigger, he lied to us and said that's the biggest he can do, ANOTHER LIE. I'll attach the pictures of the new hoodie, and one of the older shirts we purchased where it's clearly a lot larger than what is "the biggest size they had". I honestly feel like he didn't want to remake the wording. When we complained about the top of the lettering he with attitude said "I'll fix it" well if you're going to fix it then you might as well make it bigger for us too right? We spent $30 on a hoodie, and $27 on wording that's WAY too small for the hoodie, basically a waste of $60. It sucks that a place we recommend to all of our friends and family would lie to us instead of just taking the extra time to fulfill our requests. I really hope the owner or one of the associates that have worked on our previous orders sees this and if not correct the problem for us, then at least ensure that we won't be lied to and our future designs won't be a waste of money. Having regulars keep your business going, you might have just lost a lot of good paying customers.. read more

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First of all I recommend you all to take your service to the iCustoms in Hayward at the Southland mall!!! You'll get the best customer service and price there than here!!!!! I sent them a message a day before I went in, explaining the detail of my designs and was told it will be $25 a shirt! Ended up only getting one of my order. Over charged for a baby onesie with last name printed on the back and just one number at $45 plus tax coming out to $49! On the price board, (I should of took a picture!) it specifically says it's $12 for onesies. And printing would be somewhere less then $25! My total for the one baby shirt should of came out to be less than $40! The guy there was literally on his phone throughout the whole time my family and I were in the store. Not even business related, like he was on the party line! Annoying! Even to purchasing, still on the phone.. Rude as hell! I also wanted my receipt printed after he had asked I said no, and I quickly change my mind and say yes please I would like one. He says oops he had already declined for a receipt! I know damn well he could of tried to print another one for us but I was so annoyed I just wanted to hurry up and leave. If I didn't need the shirt as soon as.. I would of ran out of the store! Other then such a bad experience the onesie came out perfect. If you do choose to get serviced here, make sure you come with a determined and bold attitude! Don't let them take advantage of you!! read more

Didn't follow directions from order and was still expected to pay for it without offering to fix. After asking him to remake it, he said okay but wanted sell the messed up order for a profit... read more

Manager did a really good job helping us make our purchase a memorable experience. My boyfriend and I are about to go to Disneyland, and he hooked us up with a good deal for the black tank tops that has Mickey and Minnie designs. Thank you so much for your help! read more

iCustom - Customized Merchandise Near Me - Newark, California

Got a couple of custom shirts done with the picture transfer and we're really happy with their work. Sid helped & guided us and was very accommodating with the details of what we wanted. He did great work with our shirts and was ready in 30 mins! read more

iCustom - Customized Merchandise Near Me - Newark, California

Not the best experience, they need to update their website for same day orders because I placed an online order for a specific color shirt and then received a call after paying that the only options for same day pick up are black and white. Also I called a day and a half later and they hadn't even started my "same day order " I had to resend my info. I was told my order would be ready in 1 hr when I called and I decided to give them almost 2 hours , still wasn't ready when I arrived. They didn't even have the size my order required. Ended up having to get a size bigger, lesson learned. Very inconvenient. read more

Went in to order last-minute T-shirts for my family to wear for my daughters graduation party right on the spot the gentleman their helped and gave me great suggestions and gave me a great price ! The process for him to do the shirts was very fast even started when I had left just to go get one more shirt and when I came back he was already starting on it. I definitely appreciated the handle and care that he did and when I picked up the shirts I was very impressed they looked great. This will make a nice addition to our party I highly recommend to go there for whatever kind of tshirt u may need the price is good quality good and service read more

iCustom - Customized Merchandise Near Me - Newark, California

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Great service, really worked with us on what we wanted & turn around time was same day so it's really good for last minute stuff! Only thing was that we were told come back a certain time but shirts wasn't ready and told us to come back two more times. Place has a couch tho so wait wasn't bad when we decided the second time to not walk around the mall anymore. read more

Pleasantly surprised! From the moment I walked in I felt welcomed and all of my inquiries were taken care of by Adel. He helped me pick out the shirts & design, customized them to my liking, and finished them within an hour! I really appreciate how Adel was attentive, kind, and accommodating throughout the process. I would def recommend getting your shirts made by Adel for the best experience, he is extremely skilled and a real gem at iCustom! read more

Ordered 3 Hoodies.. All custom... 1-Stitch 2-49er Puerto Rican 2 Tees Absolutely amazing.. The customer service is pleasant and focused. Makes customer feel important. Pricey but worth every penny... Enjoy the interaction and highly recommend anyone needing shirts of any kind.... There is sometimes a wait because this business is booming. I enjoy how excited and joyed customers are receiving their final product... I'll post ours later on... This company can make anything you think of... Turn around for single items a few minutes to hours... Bulk orders I have heard are hours to days depending... Keep this company on speed dial... Will worth your money she you'll be fully satisfied!!! 5-Star... all the way read more

Outstanding customer service!! I needed to place a last minute order for 35 shirts for a fundraiser we were doing at work and this place made it happen on the same day! No one else in the Bay Area could do It that fast. Great quality work for a fair price! Highly recommend this place! read more

The customer service here at this specific location was horrible. I walked in looking to place a large order of custom shirts and was not even greeted. The guy was on his phone watching a soap opera or something and when I tried to get his attention he was noticeably annoyed. Once I tried explaining what I wanted he had no interest in helping me. I immediately walked out. read more

Thanks for helping make my custom Marshmello jacket. They were the only business that were willing to do it and made it happen. Also within same day and same hour. Thanks guys! Lastly, everyone thought It was the real Marshmello jacket including Diplo. Thanks a bunch! read more

iCustom - Thanks for helping make my custom Marshmello jacket. - Customized Merchandise Near Me - Newark, California

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Came to design my own shopkins tshirt for my little niece's party. They are very friendly and have plenty of tshirts and hoodies to choose from. They can get images from the web and they can have it ready while you wait or you can pay and walk around the mall in the mean time. Or you can write your review just like me! ;) love them. read more

iCustom - Many designs. - Customized Merchandise Near Me - Newark, California

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I got what I wanted! The customer service is very nice and they give you enough time to select what you want. They helped me to pick tshirt, even to choose the color and helped me to pick the quote! Loved their work. Would surely recommend this place! Hi five to the service they provide! read more

iCustom - They were very helpful and they helped me to make selections for the t-shirt, for the color and for the quote! I would recommend. - Customized Merchandise Near Me - Newark, California

I designed my 5 years old party shirts there I love the selection and the customer services. all shirts were made in one day and excellent quality. I'll recommend it for sure A+++ read more

Wonderful people at this store who are very helpful and nice. They do a great job with artwork and putting them on hats, shirts and other things. read more

Awesome service , shirts came out great ! I highly recommend this place ! Good deals too! read more

iCustom - Awesome shirts ! Thanks I custom :) - Customized Merchandise Near Me - Newark, California

Take my word for it, Samba is The Best! Professional Quality Work. Exceptional Customer Service. Quick Turnaround. You will be happy you came here. read more

As you replied I didn't ask anything more or different. See this is what the argument & justification u did in your store aswell. I asked only one t- shirt(small) in the phone & the same in your store aswell. Since you promised in phone I drove all the way from sanramon & came here. Finally you disappointed. Thanks for your justification reply. read more

My wife and I went in to have a shirt made but the guy working there acted as if he wasn't interested in helping me. Once I came to him with a design he was trying to rush me when I told him I had a logo on my phone I wanted to put on the shirt. While making my shirt he took a phone call and completely stopped what he was doing with my order to help the customer on the phone. Out of frustration I stood up from the seats in the store and stood over the glass awning to see the progress he quickly then jumped up to keep working on it while still on the phone. Two more customers came in and he once again stopped working on my shirt to give them their finished products. I will not continue to shop at places with bad customer service and with my hard earned money. read more

I went into i custom to try and locate a 3 Stooges tshirt for a friend. They had nothing on the rack but the manager,Mido,brought up some pics on the computer and allowed me to pick the one I wanted on the shirt. I found the perfect one!!! It only took about 10 minutes to make and I was walking out the door with the perfect shirt!!! Thank you,Mido,for all your help!!! I will be shopping with you again!! read more

iCustom - Customized Merchandise Near Me - Newark, California

Awesome!!! So fast, great customer service, reasonable price. Like this place. Highly recommend.

Hamo did a fantastic job I was surprised at the great rates he gave me when I walked in and had a small business logo applied to a jacket it looks astounding I would come back anytime this guy knows what he's doing thank you I appreciate your business! read more

Just wanted to say thanks! Went on a last minute mission on a transformer theme party for my son and unable to find something i came across this store within 1hr i was on my way with one of best shirts with transformer on it! Thanks again for the fast work icustoms provided read more

Man awesome service! Guys hooked me me up with my daughters decals for her softball team price was great they worked with my teams budget and the customer service was excellent! Even hooked me up with the access to WiFi while I waited for my decals!!' Definitely recommend read more

Excellent Customer service, had a great experience on a walk-in, last minute custom design & first time customer. Walked out at store less than 15 mins and did a great job. Will come back for some more print outs when we plan on going to a Disneyland trip. read more

Quick friendly service. We were in and out in less than 15 minutes (that includes picking the shirt, proofing the design, and printing). Not too shabby! read more

Ahmed was so nice and got me exactly what I wanted!! He didn't have any problems with all my questions and changed whatever I didn't like! I got two custom jackets made and I love them!! Will be recommending this place to all my friends and social medias!! THANKS AHMED!!! read more

Amazing customer service , high quality, great guys , I highly recommend this place , they do any design of your choice exactly how you want it . read more