Eileen, while a nice person, is utterly incompetent and unreliable. If you consider yourself a busy…read moreperson who needs someone to perform alterations within a specified time frame, AVOID Said with Threads and strongly consider going elsewhere. Her inability to properly schedule appointments and have projects completed on time disqualifies "Said with Threads, LLC" as a viable option for having clothing alterations performed. If you are an East Bay resident and need alterations performed, please read the rest of this review before scheduling an appointment with this establishment. I've been going to Eileen since December 2024. Online reviews looked good, and her shop was near my house, which made it convenient for me. I encountered an odd issue with her during my first visit. She had informed me my pants were ready for pickup, and I specified the day/time I would be coming in. When I went to her shop for pickup, I called, and she informed me she had gone to deliver an order for someone else because she didn't think I would appear on time. I was completely baffled as to why she reached this conclusion and why she admitted it verbally. Between September and October 2025, I had requested that she perform alterations on some pants. On this occasion I was charged the day I left the articles with her and was assured they'd be ready on the date she had specified. Prior to picking them up, I called Eileen and informed her I was on my way. When she answered, she told me my pants were not ready and that she hadn't even started working on them. I was quite upset over this since more than a week had passed since I'd left the pants with her. About a month later, I brought in a blazer she had worked on previously and asked her to reattach the buttons, as some of them had come loose. Although she did not charge me for this, she assured me the blazer would be ready on time. She failed to have the blazer ready on time when I went to her shop. I went to go run some errands for about an hour, and when I came back, she had finished working on my blazer. This indicated that she did not need more than a week to work on my blazer and had procrastinated or otherwise failed to make good use of her time. What frustrated me, however, was the condition in which she returned my blazer. It was covered in lint/hair/debris and had a strange odor to it. I had dry-cleaned it prior to leaving it with Eileen, and her utter lack of regard for keeping it clean really upset me. Most recently, during December 2025, I requested an appointment two days in advance. I wanted her to hem some pants I needed for work. She had agreed to meet me at 11 am on a Wednesday. On the day of the appointment, I called her to let her know I had arrived. When she answered, she told me she had mistakenly marked my appointment for a different time/day and had left to attend to another client.

I really want to give this place a 5 star review because Eileen is so sweet/friendly... but this…read morewas the one and only thing that made me cry throughout the entire wedding planning process :'( Three months before my wedding, I brought my dress in for my initial consultation and price quote. I found Said With Threads through a Facebook wedding page and Yelp (all with good reviews!). Eileen doesn't uncharge for weddings so her price was much more reasonable compared to other bridal boutiques. Another reason I chose her was because her shop was close by, only a ~10 minute drive away. Initially, the plan was to have the dress done in 3-4 visits but it ended up being a total of 10 (!!!!) appts... literally up until the week before leaving for my wedding. It was soooo stressful going into each appt because it was always a gamble on whether or not the dress had been changed/fixed since the last appt. In addition, EVERY TIME that the dress was too tight, she asked if it was because I was bloated/swollen from being on my menstrual cycle.. even when I'm not (not sure if it's just me but I find that to be lowkey rude lol) 6/21 - initial consult 7/9 - first fitting, measured and pinned 7/16 - waist too tight, cut hem 7/30 - waist still too tight, uneven hem 8/4 - cancelled due to covid 8/24 - still the same waist tightness, she noticed I was upset so she planned/pinned the bustle 8/28 - waist slightly looser but still tight, bustle uneven 9/3 - nothing done because she thought the appt was the next day 9/4 - tightness around the waist still the same, shoulder straps uneven, I requested to see the dress with the bustle undone and I noticed that the hem was way too long when the bustle was let down 9/9 - waist feels even tighter, I had to recommend her to measure my waist with my regular clothes on for comparison 9/10 - dress fits well, she fixed some slightly loose fabric under one armpit when I pointed it out but OMG FINALLY DONE!!!

Robin Hancock is done an amazing job with our aprons and it was earlier than she said she would…read moredeliver and she is a very detailed person and out aprons and visors for a very very affordable Price and she even made a little frock as a gift with out logo on it for My partners little Baby.

Never going back. I went there a year or two ago to have embroidery done on a parka. I was told…read morerudely that the parka had perfume on it and it needed to be washed. I told her my daughter doesn't where perfume. She insisted I had to wash it. I stay calm, but I was mad and offended. I washed it and brought it back, only because this was the only place with a team patch. I was given the choice of front and back embroidery. My daughter chose the front and the lady stated if she wants the back done then bring it back. Well today I brought it back to have the back embroidered. The same lady stated she couldn't do it, because the parka was used. I told her I was told they would do the job. She asked who and I said someone knowing full well it was this rude lady who told me a year ago. She then goes on and tells me she can't do it, because it could ruin her machine and if I have a disease it can be transferred. I couldn't believe what she said and was appalled. She just insulted me and my family. Then she starts saying its against the law. I just ignored her comments and asked if I could by the patch. She said no. I could tell she didn't want to sell it to me. If its true and you can't sow it on once the jacket is used then tell people upfront that they can't bring it back. Teams and parents stay away. You might have a disease also. The only disease is this business. Disgusting. Oh and come to think of it, my daughter has a letterman jacket. Once she wears it, it is also used but they still embroider through the years. Saying that then you must be lying to me about not being able to sow on a patch. After telling my family about the disease comment they also will be telling friends not to come to this place. You basically said I was a dirty filthy animal. Thanks for nothing.

Was asking around about embroidery services for a baby blanket and came across this business. I had…read morementioned it would be a 7 lettered name and to just drop by the day of. It was a fast service, smooth transaction, and it came out nice. Only wished that they would of showed sizing/fonts or examples bc the name seemed to come out smaller than I expected.

Good service, quality printing and embroidery! Best place to get your custom grad stoles. Turn…read morearound time super quick, very reasonable pricing.

Incompetent workers. I am part of a professional organization that has ordered from this company a…read morecouple times and it is always wrong and takes months. They took 3 months to complete an order of 2 shirts, they don't communicate, and when I go it... it was completely wrong. Please don't go here at all!

Acme awards helped me and my friend find the perfect font for our logo! Not only that, they helped…read moreus with placement on the items for our new activewear brand. They quoted us 10 days but it was done in less than a week! Will definitely be using them for all our embroidery needs. They were friendly, accurate and quick.

Came to this business to get some embroidery done on some shirts from a small business here in…read moreNiles. I was told by someone who wasn't the owner, Kat does not take new customers only regular clients. ~~ just for reference new customers~~

Not here to destroy the reputation of this company or complain...very much. But I recently…read morerequested quotes through this company for a hat I'm working on for an art event i'm holding. I sent the work and expected a speedy quote to follow. I waited for a week, and had to call the them to find out what was going on. I was first told "we're waiting for the digitizer to get back to us" which is fine I guess, but some notice of this delay would have been great. A few more days pass and still no word. Finally I send an email to Kat and she responds with "MY DIGITIZER IS NOT WILLING TO MAKE THE TAPE UNCOMFORTABLE WITH THE SAYINGS SO WE WILL HAVE TO PASS" I wanted to use a military phrase that includes the word "fucked". So I do understand that could be offensive to some. No biggie. My problem is the 2 weeks I had to wait to receive that information. And how I probably would have never heard back from them if I hadn't reached out to them in the first place. That is extremely unprofessional. I don't appreciate the run around just to get denied service. She knew she would not be able to do the work as soon as she saw the art. Because of this I would never do business with this company. Even if it were something without profanity.

I was blown away by how easy it was to communicate and work on a T-shirt project with Marshall. He…read moreis transparent, communicative, and anticipates customer needs. I was most impressed by his efficiency. It was the fastest t-shirt process I've ever experienced. Also, bonus for the fact that they prioritize schools and understand May-hem scheduling. I will be highly recommending them for future projects. Can't wait to see our T-shirts!

Fast response, easy to work with, good prices, friendly team. Definitely will use them again &…read morerecommend them

I was happy with getting my Club RunDisney jacket embroidered by the cart in the middle of the…read moremall. It took me a bit to find it bc I thought it was a store. I do wish that he checked with me on the size of the font before he worked on my jacket. The price was a bit more than I wanted it to be but I really wanted to get it done. I took off one star for location, price and checking font size. Other than that, the quality of the thread and stitch is great and I'm really happy my name is on my jacket!

From the owner: Hi All We doing embroidery service since 2019…read moreWe customize & digitize any hat ,shirt, uniform & more,

Heard there there was a Taylor shop within my hometown. I needed to update my formal uniform and…read morethe service was within the standard. Despite the shop being messy, the shop keeper got the job done. I was well satisfied with the results and will for sure come back. I would recommend military, officer and any Govt. related uniforms get their stuff fixed there. Keep in mind, this is family owned so it's different from a professional standpoint.

Had my patch sewn on my vest. Came out real nice, clean work. Will definitely go back.read more