Just called for warranty repair of cracked screen. Galaxy S5 was replaced at a cost of $210 two weeks ago. At the time, the screen fealt spongy, like the glass was thin, but it worked fine. Today, I looked at the phone and saw a hairline crack. I've been using the phone as normal and didn't expect this. Called the mall guy and learned very quickly why I should have heeded the other bad reviews. I was told I should have brought the phone back right away if I noticed the screen was flimsy. I told him I trusted his repair and his parts and since it worked AND I was told as long as you don't drop the phone or damage it thru negligence, the repair is covered for a lifetime, so I didn't think about it again. I picked the phone up and the screen was cracked so I thought he would repair it. He argued that I damaged it and I argued that I didn't. His word against mine. It was at this point I asked if there was a main number to call and he said no, we are all franchises. Ah ha! Now I get it! He is the owner! If he agrees to the repair, it comes out of his pocket! He said he could help me with a new screen, but I'd have to pay. Yeah, great help. I asked how much of a break he'd give me. He said $189. (Not helpful!) I said I guess I'll just have to write a review of the bait and switch that just happened. He replied, "oh, so now your gonna write a bad review, so now I don't feel like helping at all..."
I learned the hard way, but I'm able to warn others. DO NOT GET YOUR PHONE REPAIRED AT THE WHITE MARSH MALL I COLOR!!!
YOU WILL BE PROMISED THE WORLD! YOU WON'T COLLECT ON THAT PROMISE!
I wonder if his loss off labor and minimal cost he pays for parts, was all worth the business he will lose from a bad review? Only he will know.
I'VE WARNED YOU! read more