It was a pretty good experience getting my phone fixed. It took a bit longer then I was told, but…read morethey did get the job done.

Competitive rates. Prompt service. Friendly service. Would absolutely come back for any tech…read morerepairs.

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

They've been repairing my gear for years, but make sure you call ahead to make sure they are open…read moreas I got fooled on a couple of occasions after driving 45 miles to their shop from my home to discover that they closed early (mind you, one of those days WAS due to a power failure in the building). My only regret...as of early 2025, they ceased repairing reel-to-reel equipment.

Terrible experience. Very expensive. Green Eye vacuum tube didn't even last 4 years. I've had…read morevacuum tubes last over 20 years. Junk from China. Their short lived warranty is a joke. They don't stand behind their work. J Grabowski

If you can get here, this is THE only place to take your computer problems. In a world where too…read moremany businesses are prone to simply take your money and give you "whatever" service in return (like The Geeks?), Sam & Company stands out as a shining example of how things should be. How many businesses these days do you know of that actually combine integrity and skill to deliver what they say they will - and at a reasonable cost? If you read the About section on their website, it mentions personal relationships with customers. That's no sales pitch - it's true. I've only had sporadic computer issues over the years and, amazingly, every time I've spoken with him, it's like talking to a friend. He knows his customers! Couple that with the fact that Sam broke away from the corporate world to bring his skills directly to the public and he's definitely earned my loyalty.

I have nothing but good things to say about my experience here. I took my computer in for service…read moreas I had issues I could not overcome on my own. I found the basic price for service at $99 to be more than reasonable, though I was told that it would take about two weeks for my computer to be diagnosed. I paid the $75 expediting fee and given a timeframe of 2-3 days before diagnosis. I was then happy to get a call from them the next day with the diagnosis and plan of action. The day after that, my computer was ready for pickup, good as new. Overall, very happy with the experience.

The owner has always been very helpful, personable. He takes the time necessary with everyone. He…read morealso hires good people. Regards, Sky

Very poor repair work and very poor customer service. My wife brought her iPhone here to have the…read morecracked back glass repaired. It was completed in a couple of days at which point we picked it up, took it home and discovered that the power button no longer worked. She returned immediately to UTX where the owner informed her that, yep it's broken and "I didn't do it". He then offered to giver her an estimate to repair it if she left it with him! So her cosmetic repair has become a disabling issue thanks to the ineptitude of UTX. Pay the extra and get it done by someone reputable who has some degree of respect for their customers and exhibits some level of responsibility for their errors.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

I brought in my one plus 13 to get the screen fixed and they did great getting it back to me in a…read moretimely manner. But when I got it back the finger print scanner no longer worked and a month after it was fixed lines were on my screen and the phone became less responsive. They suggested I just replace it again and it was no way I was paying $330 again. No warranty or anything to compensate the fact they didn't fix my screen correctly and blamed the screen lines on a tiny scratch on the screen. Will not be back.

Mr Fixit Mobile is great. He did a deep clean and solved my charging port issue. He also downloaded…read moremy data for me. All while I waited and for a very affordable price.