**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(888)-551-O1.45** to reach main customer support. They can help with booking management, flight changes ...  As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Call main assistance (Toll Free) phone number is $$ +1 || 888 || 5 5 1 || 01.45** This line is open 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that read more

I visit Iceland several times a year to visit domestic friends and see a very special lady in my life. Icelandair flies direct from Denver to Reykjavik and it only takes seven and a half hours. They updated their aging fleet of 757s with these new 737 Max 8 planes. I find them comfortable and clean. I think the flight crews and flight attendants are some of the best in the airline industry. Gate agents are always pleasant and ticketing etc is very smooth. They even have great food you can order in advance that is above typical airline food. In flight entertainment is solid and the seats are more comfortable than most. All in all I'm a big fan and often fly with them to other European locations. read more

Icelandair - Airlines Near Me - Denver, Colorado

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Not a good experience - neck surgery in January - bought their "Standard Protection" based on advice of agent and cancelled flight with agent who stated the refund should be no issue. Submitted documentation for "protection" - and within one day - it was rejected. By the way - when I submitted the claim business-class.com's attitude changed - and they even stated to me "Standard Protection" is not insurance and it is up to the airline to agree - so what did I ay an addition $600 for - pathetic grifting. And I plan to talk to the insurance commissions in both FL and CO. After the email on the rejection by business-class.com - I called them. They told me "Icelandair will not do anything". But I am not sure if they were ever contacted - so I called Icelandair as well. They said there was no contact noted in my file. They told me to call the agency and have them do a 3 way call with me and Icelandair. I called business-class-com and asked them to do this. They said no that is not allowed. And they suggested that I call Icelandair and have them do the 3 way call - called Icelandair ... nope not allowed. I asked Icelandair what I should do - and they said it was up to the travel agency - but clearly Icelandair with over $7000 in their pocket are looking for me to spend more money. Am I on Twilight Zone? So after over 60 emails, 5 phone calls with business-class.com (and another 5-10 emails to Icelandair and 5 phone calls) I gave up. I have to pay an additional $2000 and my original trip including stops in Paris, Prague, Stockholm, and Iceland is now a direct to London and costing me another $2000 over the $7000 I have already paid. Both Icelandair and business-class.com are awful at customer support. read more

We bought a ticket that could be changed to give ourselves flexibility and when we were not able to make a connecting flight into Barcelona due to storms we chatted with Iceland Air from the runway letting them know we'd be missing our flight to Denver and were given no option to change our flight only cancel and loose everything but the taxes. It's a scam. read more

Good Evening, I regret to say I had the extreme misfortune of speaking with Sylvia from Iceland Air at approximately 6 PM EST on 07/26/25. From the start, I had to repeat my reservation number three separate times, yet she remained dismissive and unprofessional. When I requested assistance with entering my Known Traveler Number for both myself and my wife--since the website kept crashing--her behavior deteriorated further. I did not think it was possible, but she became even more rude, argumentative, and shockingly began to raise her voice. Following this unacceptable conduct, I asked to speak with a supervisor or someone in higher authority. Instead of assisting me, she arrogantly questioned why I had "business" speaking with anyone else and then disconnected the call. If this is the level of customer service that Iceland Air deems acceptable or representative of the company, it is nothing short of shameful. I have provided the exact time of the call, and since calls are recorded, I expect this incident to be reviewed in detail. I would like to know what actions will be taken to address Sylvia's completely unprofessional and disgraceful behavior. read more

DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A FLIGHT THROUGH ICELAND AIR!!! I've NEVER written a review before, but the sheer level of incompetence and cruelty I've experienced with this airline forces me to warn every potential customer. I spent $1300 on a flight with Iceland Air, and the day of my flight, my brother tragically passed away. I called the airline to see if they could assist me in dealing with this devastating situation. What I got in return was a complete lack of help, total indifference, and zero empathy. For months, I tried to find a way to reschedule my flight or, at the very least, get any reasonable accommodation. After endless attempts, they finally responded to me via email, and guess what they offered? A laughable refund on a small fraction of the taxes I paid on a $1300 ticket! This company is a disgrace. They are inhumane, unethical, and simply appalling in their treatment of customers. They couldn't care less about human decency or common sense. I will NEVER book a flight with them again. Do yourself a favor and stay far away from this airline--you'll regret it if you don't. read more

Absolutely abhorrent customer service. I broke my ankle in Ireland and had purchased their cancelation protection (what a joke). I wanted to cancel my return flight to get home to states earlier, but they instead rebooked me and charged me 700 dollars more. No empathy. No working with you. A joke!! read more

Icelandair incorrectly gave me a voucher when I requested a refund on their website. After contacting them multiple times and explaining the issue to them multiple times, they refused to cooperate and return my money. Ask yourself, do you want to fly with a greedy airline that can't even design a website correctly? read more

DO NOT FLY ICELANDAIR! I absolutely loved Iceland and it is my favorite country to travel to, but unless you want to be harassed and treated like less then human don't fly "ICELANDAIR" more like hellish air, I was traveling with my older mom, my father had sent us on a girls trip so these employees saw two women having a good time and saw a opportunity to antagonize and ruin our trip. Flying there was a breeze, but back? This is where the issue was. It was October 8th around 4pm, we were running late to our gate because they said it was a different one then it actually was because they had changed it due to a issue so they called our names and we got there quickly but immediately upon arrival we felt the energy shift, and after seeing them ignore us to look around to make sure nobody would see, we knew something was wrong. And then they asked us to fit our very small bags in the carry on section we did, and they look mad at basic physics that they fit when it was quite obvious they would. So then they asked us to put our suitcase that is specifically bought to work as a carry on which, it does. We have never had one issue with it before, and never did after this. It fit but the handle popped out and got stuck as we were trying to get it out. All this well they were screaming at us. No that isn't an exaggeration. They would go to yelling at us to talking to each other in German I believe. We are Jewish, and it honestly felt extremely racial. As they were screaming at us to get the back and laughing, we got it out and they then started threatening to call security. We are two small women im very young and my mom is older we were wearing our large fur coats and had our designer bags we were the least threatening people there. This also felt like classism, they made me take my authentic Kelly 28 Hermès bag out of my Louis Vuitton bag and out of its dust bag to put it in the dirty thing to see if it fit which it did because it is extremely small and now it has unrepairable damage, for a second I thought I was being robbed. They hated us from the moment they saw us for no reason except we were traveling with nice clothes and we were Jewish. We were both crying, and begging them to let us go so we didn't miss our flight. Instead of an dot of sympathy for an mother and daughter traveling alone, for the first time. They laughed in our face and said your going to miss your flight. It was absolutely appalling, so traumatic and immensely scary. It was an short large women in her mid/early 30s with dark hair at the roots and blonde on the rest. And an tall but normal sized male who was maybe late 20s with bleach blonde hair he went along very willingly but mainly looked around as to not get caught. We felt powerless and like we were being abused we travel a lot with my father but have not flown once after this, the reason I know the suitcase hasn't been an issue after is my father has traveled for business and had no issues. We are terrified to even step foot in an airport and to say anything. My mother is a harassment lawyer, and this shook her to her core. I'm shocked we made it back, to our luck a employee walked past and stopped to look they IMMEDIATELY said they would check the bag free of charge and let us go we got on the plane and both said we could never fly again. We had been begging the entire time this happened my mother told the women that she was so beautiful and we appreciated them for helping and the women laughed in her face, this treated was out of their own insecurity and pain that they needed to inflict onto others. I can't imagine the amount of poor people they have done this to. For two people to be sobbing and begging yet these two had no empathy and seemed to feed off it. I never thought demons existed but if they do, we met them firsthand. We thought we would never leave I land for a second they acted as if we were going to be thrown into security and never let out, and they would be taking all of our stuff which they seemed to believe we didn't deserve most likely because of our religion. I am still scared thinking of this and will never fully recover. I hope you can take this into account when choosing to fly "ICELANDAIR" beware it is more then a airline and they will have you tortured if they can. They use all their power to inflict suffering, and will not give up unless they risk being discovered. This is not an joke and God how I wish it was an exaggeration. If this happens to you: Don't fight with them, Don't beg, Don't reason. Get help immediately, because these are not people they are racist and classist psychopaths at best. Good-luck. read more

Worst airline I have ever had the displeasure of dealing with. Their customer service is horrible, their cancellation protection is literally worthless, and their website is completely broken. This company just stole $1000 from me, money I could not afford to lose. Its been a dream of mine for nearly 20 years to visit Iceland, this airline has destroyed that. I honestly never want to set foot in that country after my experience with Icelandair. read more

This is an insurance company that happens to own a few airplanes. Customer "service" is largely automated. Frequent, unannounced cancellations have lead to stranded passengers without any measure of support (see, 35 hours in Glasgow). Spirit air, at premium prices. If you have alternatives - take them. read more

We purchased tickets to fly to Barcelona. My husband's passport was expiring in 3 months. We had yet to learn that it had to be at least 6 months before the expiration to travel to Europe--nothing on the IcelandAir website indicated any travel document requirement. Moreover, we got boarding passes and printed them at home. At the check-in, my husband was denied boarding. He was able to get a new passport the next day and flew to the United to catch up with me. To our absolute astonishment, his flight back was also canceled even though he had a new valid passport. We had to buy two additional tickets for my husband to return to Colorado. Customer service was useless. We paid over $100 for various meals not provided on the plane because they canceled my husband's flight. CONCLUSION: check your travel document requirements; don't buy meals on Icelandair; get travel insurance; DON'T FLY ICELANDAIR if you have another alternative. read more

Our flight got cancelled because the plane wasn't functioning because they didn't check it properly before the flight time, and once they finally found the part and fixed it, we were delayed too much for anyone to make their connecting flights, so they didn't board anyone with a connecting flight because there aren't many hotels in Iceland. So we had to book new flights and our vacation got pushed back by a day. The plane quality is incredibly average, all the flight attendants are pissy, you have to pay for snacks, and the bathroom faucet is pitiful, even for airplane standards. read more

My mostt recent experience included cancelled flights two days in a row. The first one included many different texts with conflicting information. The second included hanging out at the airport for 6 hours just to have the flight cancelled. Now, in trying to actually talk to someone I was rebuffed 3 times. I sent emails only to be told that I must contact them via their website. I did and the rely indicated I would hear within 6 weeks. I'm not holding my breath. Customer service is non existent with this airline. read more

Worst company I experienced. We have been removed from the flight 14 hours before departure (I booked the ticket a year ago). I saw the info in the middle of my sleep (can barely sleep prior trip), I panicked and wake up my husband. We could not call the support because it operates only at 9am. It has been a very long night. We have been booked on a flight the day after with another company. The connection time was unrealistic (50minutes at Schipol). But the support told us it was the only option. Any suggestion coming from us was mentioned as " personal choice " and would require fees. Adding to that, my mom was supposed to travel on the same flight with Icelandair and she received the same info but we had a different reservation and she has been rebooked to a flight the same day but 4hours before. It was an impossible flight since we could not drive her to the airport and did not want to be separated. We had to beg the support to put her on the same flight as us. Today we missed our connection but at least we are together. It will take 2 extra days to go back home. Fortunately the other company provided vouchers, accommodate our next flight for seats and arrange our day while we are waiting our flight to go back home. Such an horrible experience with Icelandair. This is not the first incident but this one vaccinated me. I will pay extra dollars to travel with more decent company. read more

Icelandair - Icelandair info - Airlines Near Me - Denver, Colorado

The worst customer service. We are still waiting for a resolution to when they stranded my kids and I enroute to an international trip over the holidays. read more

Icelandair - They cancelled our flight and rebooked us on three flights that were literally impossible to make the connections. - Airlines Near Me - Denver, Colorado

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Went to Iceland for our honeymoon. Excellent trip up until our return flight home. We were at the gate minutes before boarding was about to start, and the flight got delayed a couple hours. Annoying, but these things happen. We went to the service desk to ask a couple questions about the updated flight and asked if the flight was going to be cancelled. The employee assured us the flight was still on, just delayed. 5 minutes later, we got a text that the flight was cancelled. We got no information about a new flight, so we went back to the service desk. At that point a huge line had formed. Some people were able to get another flight booked, but most were not. They told us all it would be much faster if we all went to the airport meeting point, where we would receive vouchers for a hotel and meals, as well as a shuttle to a hotel 8 minutes away. We went to the meeting point where about 100 of us were crowded around waiting for information on a shuttle. After 2 hours of standing there waiting, a couple employees went up to the front of the crowd and said something. Those of us in the back couldn't hear and asked them to repeat it but they didn't. Others in the crowd told us they said to form lines based on our travel party (couples, singles, and families). We lined up and eventually were led to a shuttle. We got on thinking we were being taken to a hotel 8 minutes away like we had been told. 45 minutes into the drive, we were in the middle of nowhere. Passengers started getting panicked and asking where we were going. The shuttle driver did not speak much English and was having a hard time communicating to us what was happening. Finally a woman began having a panic attack so the driver pulled over. He finally clarified that he was taking us to a hotel 2.5 hours away from the airport. We asked how we were getting back to the airport in the morning, and he said he didn't know. We were angry and panicked. eventually we got to the hotel, where they thankfully were able to feed us all. Several of us were on hold with Icelandair for hours trying to ask about a return shuttle, but no one had any information for us. Around midnight, after several passengers had gone to bed, the hotel staff finally told those of us who were still up they coordinated a shuttle for us at 4am. I don't know what happened to those folks who went to bed, because they weren't told about the shuttle. After 3 hours of sleep, one of the employees from the night before (who had told us all that we were being taken to a hotel 8 minutes away) came to pick us up. One of the passengers, who was understandably angry, asked him "why did you lie to us and say we were going 8 minutes away?" The employee denied it and said "I told you 2 hours. Be polite. We just drove 2 hours to rescue you." I have never felt so abandoned, uncared for, or mistreated by a company. They lied to our faces, put us on a shuttle under false pretenses, and nearly stranded us in the middle of a foreign country. Luckily, our new flight was with delta, but other passengers who took a new flight with Icelandair then had their luggage lost, just to keep the nightmare going. Shame on Icelandair. We will not be letting this go. They traumatized an entire flight and have not taken any responsibility. I highly recommend avoiding this company like the plague. They clearly do not care about the safety and wellbeing of their customers. read more

Absolute worst experience of my life. I was flying internationally from Seattle to London with an hour layover in Iceland. I was told I could not board the flight because I did not fill out my "entering the UK" form on my phone. I went to charge my phone. They don't sell plug converters in the airport. I borrowed a charger. Since I bought my tickets through a third part app I was not notified what website to go to. I asked the gate agent what website and the white blonde woman with a braid at the gate ignored me. I asked to speak to her supervisor so I could do what she asked and she said she was the manager. I asked what her name was and she refused to give me her name. I again asked how to fill out the form, which they frankly should have had paper copies of, and she refused to provide it. I got someone else to give me the website. She said I was not getting on the flight, before the flight even started boarding... because she couldn't "do it for" me. I said the website was not accepting my telephone number as a valid one, and she ignored me. Turns out, there's an option to not even use your number. She made me wait in the international terminal for 8 hours by myself, and left. The people at the gate at the next flight I was booked on to a London 8 hours later, didn't require any form from anyone when boarding the plane. I will never go to Iceland or fly Icelandair again, they read more

I was traveling with my family (four people), and I have no idea why Icelandair found it necessary to repeatedly change our seat numbers, after we had paid extra for reserved seats with extra legroom. (This happened to other people we talked to while waiting at the gate for the delayed departure.) We were forced to sit rows away from our underaged children. No Wi-Fi, no movie screens, no in-flight food, indifferent flight attendants...but the absolute worst was the ticket checker as we were boarding our flight at Baltimore Washington International Airport. This was March 29, 2023, 8:30 PM, and this person was the most unprofessional employee I ever met in my life. She read the flight announcement in a jeering, sarcastic tone that made a 5-year old seem mature. Unbeknownst to me, the baggage check woman had inserted a tiny receipt in my passport, and when the ticket checker saw it she shouted "WHAT genius thought this was a good idea??" Not wanting to point fingers, I said I didn't know, whereupon the checker smirked nastily at her colleague and deliberately dropped my ticket on the floor, forcing me to bend down and pick it up. All of this was in front of my children. Will never fly with them again. read more

IcelandAir travel makes double profits at the cost of their customers. I had an Iceland trip package booked, and unfortunately ended in the hospital a couple days before. IcelandAir would not work with me on changing the dates of the trip. I can understand it to a point (not giving a refund is OK, but not working on a date change is not). What I totally cannot understand is that some trip activities/excursions were cancelled. One notice I received directly from vendor said there would be a refund issued if cancelled more than 24 hours before the activity (which it was). The second excursion was cancelled because of the bad weather, and people that went on the trip were offered refunds or different times. To my surprise IcelandAir would not give these refunds to me. They kept the money. So I paid for the trip and they pocketed couple of the activity refunds telling me it is their policy and the trip package can only be refunded/cancelled up to 7 days before. They got double paid for a part of the trip at my expense. Stay clear of IcelandAir Travel. read more

This is the first airlines who loads passengers the best way!!!! If you have seats in the back, you load first... so much faster and easier. The stewardesses were super friendly, they gave me water as I boarded. Flew from Denver to Reykjavík then onto London. I must say I was pleasantly surprised because I had heard this was a low cost airline... service was excellent and I would fly Icelandair any time!!! read more

I had a great experience on Icelandair flying to Bergen through Reykjavik, Keflavik! Boarding the flight was quick and fairly painless. My seat assignment was for a window seat on the left side of the plane where I was offered a bottle of Icelandic water as I sat down. The plane was a 757 which was very comfortable - the seats were fairly soft with the tray tables, napkins, and cups all sporting cute little blurbs about Icelandic language and culture. The entertainment system was solid, a much better film selection than I saw on Norwegian Air. The flight itself left and arrived on time. The transfer in Keflavik airport was easy and there was a pretty solid amount of restaurants, cafes, and plenty of bathrooms. It was a very comfortable place to wait with free wifi. The whole connection process went by fairly quickly before we went out and boarded the next flight to Bergen- it did not feel rushed and I was not stressed/worried about making my connection. Unless you are lucky enough to get a direct flight on SAS/Lufthansa/BA between your American city and a European city, Icelandair has basically been the quickest way to get between most of the US and Europe (especially Scandinavia) so I highly recommend it. The price was great and the experience did not feel as cheap as Norwegian- the service was actually surprisingly good. I would totally recommend and fly them again. read more

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Won't refund money several months after cancelled flight. Customer service agents can only quote policy and have literally no idea when their own system will be allowed to help. read more

The worst airline ever. 8 hour flight and you don't even get a snack. They don't feed you at all! I've never heard of such a long flight with absolutely no food unless you buy it from them. They employees are rude, even more so on the plane. The seats are incredibly uncomfortable, and extremely tight compared to most airlines. I take about 12-20 flights a year, this is by far the worst airline I've ever flown with. They even lost my luggage, which has never happened in my many years of traveling. Never again, I rather swim to another continent. read more

No customer service at all. They cancelled a flight I had to Germany because of Covid and wanted to give me a voucher for over $3000. I opted for a cash refund and was told it would take 8-9 weeks. We are now well over 9 weeks and I am being told 12 weeks. Department of Transportation has been notified. They have lost me as a customer and I will let everyone know how we were treated. read more

Flying business class fromPDX to Reykjavik in September was not a pleasant trip. The seat wouldn't recline and the footrest didn't work either. The food was awful-- a few hard shrimp on greens, and an entree of a few dried out turkey breast slices on a mountain of lettuce. Just horrible. my greater complaint is that I tried to contact Icelandair via email but it came back as undeliverable. There was no option on their list of topics for what I had to say. I doubt I'll fly them again. read more

You're screwed if you ever need to get a hold of them. Call them, and wait on hold FOREVER. Contact them via their website, and wait for a response FOREVER. And, there's no way to email them directly. Their PR on the website will have you thinking they really care about their customers. But, the reality is they couldn't care less. What a profound disappointment. read more

Do not book this airline. If I could give zero starts I would. Any issue they cannot resolve. They cancel and reschedule a flight that you cannot make the connection. Then charge you more than the regular flight. Anyone you speak to does not care. They are the worst customer service in the world. The customer service number they give you is useless read more

Terrible, terrible, terrible. I used to complain about United but this crappy airline makes Spirit look like a luxury airline. Customer service is a joke, the people answering the calls can barely speak English and they charge for everything eventhough is their computer systems fault. I asked to speak to a maner and the answer I got was "no". I asked if they did not have managers or supervisors and the answer was "no" but later the answer changed to "they are not available". DO NOT FLY WITH THIS AIRLINE. Save your money and your time, there are better options out there. I think this crappy airline will file for bankruptcy soon. Check all the complaints they have in Facebook. read more

I would like to share my experience with #Icelandair. My wife had booked a flight to Paris for my birthday. She had saved for two years in order to do this and had booked a year in advance. She also booked extra legroom because I've had back and leg surgeries. Because of this, I usually don't fly without extra legroom. From Denver we were scheduled to connect to Paris in Iceland with a total travel time of 12 hours. A couple months before the flight, Icelandair had sent her an unassuming email stating that the connection times had changed. We only found out the day before the trip that the flight to Iceland would arrive AFTER the connection to Paris departed. We assumed that the flight to Paris would be fine but we assumed wrong. Even though my wife had booked the entire trip through Icelandair it was apparently her job to work out the connection times and create a new itinerary for Paris. I've been in this situation with other airlines before and it doesn't play out like this. That night my wife talked with an agent for hours trying to get us rebooked but unfortunately they couldn't (or wouldn't) get us to Paris on time. I say "wouldn't" because I believe, based on the conversation, that there were first/business seats available but not for us. So unfortunately instead of us keeping our original itinerary for a 12hr flight to Paris on Saturday turned into a 20hr flight on Monday. Also, you did not give us extra legroom on any of the flights there or back. When we returned, you had not refunded the money that my wife had paid for the extra legroom. Also, she had additional charges from Icelandair on her credit card. There was no email or explanation of what these charges were for and were only erased after speaking with a customer service rep and even then were not explained. After my wife had emailed and complained about our experience all you offered was to refund the extra legroom seats that you took away from us and the random charges on her credit card - which have yet to be refunded. The email response she received stated "We can only apologize for the inconvenience...". You didn't even an offer of a voucher to compensate for our experience. We wouldn't have booked this flight if we knew we wouldn't receive extra legroom, or depart days later, or adding 8 hours to the flight time, or the unhelpful customer service. I also see that you visited her website, not once, but twice after email correspondence. I can only assume that this was because you wanted to see if she was an influencer or had any social media cred. I wonder why? This was our experience. read more

They did an okay job. The airfare was cheap but I had to pay for an in flight meal. I thought on international flights that they would be included. Not to mention that one of my bags made it to my destination and one did not. It put me in a bind because I had to buy more clothes to hold me over for two days. I would fly them again but only with a carry on this time. read more

I am big fan of Icelandair after my recent experience and will definitely be flying them again. Husband and I flew DEN-KEF-CPH mid February. We stayed in Iceland and Copenhagen for four days each and it only cost us $600 round trip per person. We are both 6'4" and found legroom in their regular economy class seats to be better than what we get on domestic flights in the US. I can't complain with a 757-200 aircraft and a 32" pitch. I've had worse seats on Lufthansa and British Airways.....just saying. Legroom alone is why I will fly Icelandair again. The flight times were convenient both ways. We were also quite pleased with the food selection on board. We had the ham and cheese sandwich as well as the curry chicken dish and a few other snack items. . Both were quite tasty. Yes, you have to pay for your food. But for what we paid in airfare, we weren't going to complain about paying for food. As for the rumors of them only going down the aisle once for food and drinks.....they go down for food once but are offering hydration frequently throughout the flight. Flight entertainment is also pretty good for the size of the airline. You have free movies, television, as well as a selection of videos highlighting Icelandic history, geology, and tourist activities. Extra bonus is that you can purchase FLYBUS tickets on the place before you land. Wifi was available on 3 of our 4 flight segments for $7.99. The ONLY complaint I have is their boarding process. It seems as if they don't have one. So if you fly them, make sure you're close by for b regular oarding or any other changes in the boarding process at least 30 minutes before. From Denver, they started with the Saga class seating but then everyone just rushed forward and the agent did NOT stop non Saga members from getting on. This made it difficult for others to board. If anything, they should start boarding from the back of the aircraft like airlines USED to do back in the day. I was also impressed with their ability to help with connecting flights and delays. They held several flights for connecting passengers in Keflavik due to our late departure. They also made sure our bags made it on our connecting flight to Denver after a brief baggage handling strike in Copenhagen the day of our trip back that turned our 90 minute layover into a quick 15 minute layover. They literally came down into the plan just to tell us that our bags made it on the plane after I had verbalized my concern to the gate agent. Definitely not overlooking this airline the next time I consider flights to Europe. read more

Icelandair made it possible for The Mr to tick a Bucket List item as done with a direct flight out of Denver at a reasonable price. We purchased a package from IcelandAir which had us arriving early on a Saturday AM and leaving the following Tues early eve. The airplane was nicely appointed and the staff was helpful. Our decision to take the night flight was so that we could sleep the 6+ hours and then wake up at landing, ready to take on the day w/ activities. The plane was incredibly hot, though, and we were not able to sleep, defeating the purpose of choosing a night flight. So we pissed most of that first day away catching up on sleep. The day flight back in the day was equally as warm, so perhaps this is a norm. We stayed at Natura, the Icelandair hotel near the local airport. It is a decent walk into town (15-20 mins); if it is windy (which is often is), use a bus pass from the hotel front desk w/ a deposit. The bus is an easy ride. The hotel was nicely appointed and the restaurant/bar is a surprise - well thought out and good quality. The rooms are akin to Motel-6, gussied up w/ some wood siding a la Ikea....nothing wrong w/ that, we weren't spending all of our time there anyway. Our glacier tour was canceled for bad weather, a disappointment. supposedly this is not uncommon. We rented a car and drove out to the Northeast and Pingveller, etc. I could not compare the car experience to the tour - since we did not have the tour - but the car trip was nice and touring the countryside at our leisure was fun. The Icelandair tour/travel contact resides in the gift shop at Natura. She was good at neither gift sales nor tour information. She failed to inform us that the bus to pick us up was actually a shuttle, not a bus as it had been when we were dropped off. Shuttles come & go constantly w/ a few buses in between. Our 1:00 shuttle passed us by for pick-up to go to the airport because we were looking for a bus. Also, while attempting to purchase an item on display in the gift shop, I had to wait through a long-winded conversation between herself and what appeared to be an acquaintance in order to pay her for the item. Even when the conversation was over, I had to engage her attention first...it's not like we were in a large area and a lot of people...the shop is the size of a large walk-in closet and I was the only person standing there. Descriptions by locals of how to get somewhere are very literal and remind me of how my grandmother gave directions in the country..."straight down the road, right at the cow barn, left at the white house". Also, "house" is any building. Straight means straight - we were given walking instructions by the front desk to the mall as "just go straight" ... they were right, but very literal. Straight would have gotten us there but we also would have had to walk through resident back yards, apartment complexes, etc. We found it funny, but also learned to clarify that we wish to stay on sidewalks or paths. Iceland is beautiful - I would recommend the trip overall. The airline could be a better experience and be sure you clarify travel instructions & directions as much as possible. read more

Pros: In flight entertainment Iceland Stopover magazine Complimentary bottle of water upon boarding Cons: Boarding process (no order to it, delayed) No meal or snack for over seas flight in economy class Sales on board (duty free, snacks, etc. typical of European airlines) Extra: Ambient lighting above the overhead storage bins You do not walk off the plane into the terminal in Reykjavik; you walk out into the wind and a bus takes you there There planes are Boeing 757s, three seats on each side of the aisle, so don't expect a massive overseas plane read more

Terrible customer service and cramped seats. Do not purchase a package because they will not assist you in changing flights. I was willing to forgo my scheduled return trip to Denver and pay for a full price, one way ticket (on top of the money I had already paid for the round trip ticket) to see the Northern Lights. IcelandAir would not allow me to book a stand alone ticket because I already had a return flight. I was willing to pay an additional $800 for the one way ticket, but they refused to ticket me. They are impossible to deal with. On another note, they required elderly folks to stand for an extended period of time and then gave these folks attitude when they were asked when the boarding process would begin. read more

I don't normally write reviews for things. But what occurred was absolutely unacceptable. I called to talk about my ticket. The customer service rep that I spoke with was unbelievably rude. When I requested to speak with a supervisor, I was told "No". Then he told me he had no supervisor, which I find very hard to believe. As far as I'm concerned this Airline is a scam! read more

Worst airline to fly international on and as a pilot for a not great airline I know what I'm talking about! 1st no notification that my passport won't work even though it's valid - it's just not valid enough. That's easy to fix with a flag when you put in your expiration date- denied boarding. 2nd - uncomfortable seats, 3rd haughty snooty crappy flight attendants, 4th - 7 hr flight but you have to pay for food. Last but best of all -they lose your bags then won't deliver them and won't respond to emails or answer their phone so no way to tell them where you are past day 3. DO NOT be swayed by their slightly lower prices! read more

You people are absolutely terrible. Refused to help my sister to get to Scotland for her WEDDING by refusing to let her on the flight because her passport was within 3 months of expiring. You took her 270$ for checking luggage and then immediately gave the luggage back and informed her she couldn't get in the flight and that she would NOT be getting a refund for the luggage. Then you refused to rebook her and said she would have to pay for a new flight. I have never encountered such horrendous customer service in my life. You should be ashamed! read more

I'm glad Iceland Air came to Denver as it's adding more affordable options for travelling between Denver and the EU. I flew with them last summer DEN -KEF -MUC The flight was fine, on time and made the connection with no problems. A little cramped and noisy for an overnight flight but I wouldn't mind booking with them again. I don't believe they offer you free food. It's all for purchase even for a 7 plus hour flight so be prepared with snacks or ready to purchase snack boxes. read more