Made me miss my plane while waiting for a wheelchair. Hire better quality of assistance. Not right, had to reschedule flight and shuttle service. Not fun! Never again! read more

The last time I put a review on an airline it was for Spirit, the most abusive airline flying. Well, was flying. Now that award goes to Frontier, who was always a close second. Frontier cancels flights, frequently. They delay flights even more frequently. They punish you with exorbitant up charges / fees, their people are rude and unfriendly, like they hate their jobs. Seating is worse than a city bus. Their outpost at Denver airport even feels like a budget terminal the world forgot. Skip this airline. Run past it. Pay a little more, you will be paying a little less in the long run. Frontier Airlines, the most abusive airline in America. read more

Frontier customer service is horrible. Here's why.: 1. I booked my flight through frontier which then sent you to a third-party company to finish the booking and with that company called super.com. You actually don't get your confirmation for your flight until 24 hours later. 2. If you try to call frontier or super.com, Customer Service it Leads nowhere 3. And everything is an add-on they even charge you for carry-ons and check bags. So I signed up for one carry-on bag for myself and one carry-on bag for my return flight and somehow the app put two carry-ons on one flight. 4. I was told by Customer Service to go to a site to get my refund and after a complete runaround on another third-party site they ended up not being able, will help me and told me to go back to frontier customer service. 5. After all this runaround, I was told that they paid for extra check baggage was nonrefundable. 6. I've never had any negative experience even close to this on any other airline in my 50 years of flying. 7. Then frontier at San Francisco airport is at some Riding part of the airport that is very rough and nothing like any of the other airlines. Or maybe I'm wrong maybe it was Denver Airport, where I had that experience where you had to walk on the tarmac. 8. The seats are cheap and I hate to say it, but the staff are low class and unfriendly. 9. At least other airlines make an attempt to give you good service. The only saving grace is if the airfares were half of what the other airlines charged instead of being nickel and dime to death with poor Customer Service, maybe I would just be unhappy. I hesitate to write bad reviews, but this one is deserved. So warning unless this ticket is really cheap just expect horrible service and a poor experience. They're actually is one saving Grace the cheap seats that are on the airplanes or actually better for you economically. read more

It is Easter morning and I am missing the holiday with my two children for the first time in their lives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn't leave until 10PM. I was immediately irritated because I had been there since 8AM and 10PM is a long time to wait. I respectfully asked if they could ask the flight in Houston to just hold off since we would be getting there late by 2 minutes. The very rude woman at the desk replied "if it was more of you but it's just 3 of you." So the three of us don't matter? Obviously what I'm asking can be done, but because it's 3 of us we don't have the option to try to make our flight that was inconvenienced because of your company! Truly disgusting. I was told my other option was to take the flight and "see if they can help you." While I understand that things happen out of employee's control, the attitude and the lack of empathy is what made the situation worse. However, that was not even the worst of it all. I sat in the airport a total of 12 hours just to get banned from boarding my flight. I came with a backpack that I always take with me, that fits under the seat, a personal item. I did not have a purse or anything else. The backpack was all I had, but being at the airport so long I had purchased a charger, water and food so I was carrying that plastic bag with my personal item as we were boarding. I was told to step aside to speak to someone about my bag. Not at the counter, or outside of the boarding area, I was standing at the entrance of the boarding area. After standing there several minutes and no one approached me I thought maybe she wasn't talking to me. After all, I have never had a problem with this bag. I start walking towards the ramp and a lady asked me to come back. I explained to her what I just explained to you and she said that my plastic bag of food counts as my personal item so I have to pay $99 for my backpack. I'm flustered because I fly allllll the time and everytime I'm in the airport I get water and snacks and take them with me. Not one person on 100s of trips have ever approached me about that bag! The lady already told me I had to pay, but continues to make me weigh it. As I'm weighing it, it now doesn't fit because I put the bag of snacks there. After she yelled for the 10th time "it's $99!" I said, fine, here is my card!! After I said that she says, "you're being loud and disrespectful so I'm not letting you on!" I never once raised my voice or was rude. She thought I didn't have any money and when I did she created another problem. I pleaded with her to let me on because I had been at the airport 12 hours and I needed to get home to my children! She wouldn't even look up from her phone. I pulled out my phone to text my babysitter that I might not be coming home and she goes "I was about to let you on but you're secretly recording me!" I picked up my phone IMMEDIATELY to show her my text thread and she continued to tell them to close the door. read more

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I booked directly with Frontier. When I was checking in the day before my flight, I was stressed because I didn't have a TSA pre check number. I didn't realize it was optional. The app didn't make it look like it was. Frontier didn't tell me. They just told me to visit the airport a little earlier. I'm glad I checked with TSA and learned before I inconvenienced myself. Check in at the airport was easy. I was able to board with the first group. I was happy that I didn't have to pay for a seat assignment. Cokes were nearly $5 but free on my return flight on American Airlines. I was bummed there wasn't any movies on board. The flight was effortless and easy from DCA to my layover in Colorado. The next flight to Vegas was great. The flight crew was nice. read more

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My recent experience at the Frontier counter in IAD was extremely disappointing! Frontier has definitely lost a customer! The supervisor, Tram, had unprofessional behavior, lacked empathy, and showed inconsistent treatment toward multiple customers! Tram (at Frontier Airlines) ignorantly instructed me to take my checked bags to my gate, which made absolutely no sense because she knew I would have to go through TSA with checked bags. When I told her she wasted my time and that if I missed my flight it would be her fault, she refused to take any accountability. She later tried to claim she told me that it was only a "possibility" they would let me through, but that was NOT what she originally said. She told me to go to my gate, knowing I would have to go through TSA with checked bags. Because of her guidance, I missed my flight! Another mother traveling with two babies also missed her flight due to Tram's (at Frontier Airlines) instructions. Tram (at Frontier Airlines) sent the mother to Guest Services long before the flight even departed, causing her to miss her flight too! On top of this, Tram (at Frontier Airlines) told both me and the mother that we would have to pay almost $300 each to rebook our flights. Yet she gave the customers behind us free rebooking. I am upset with how I was treated but watching a stressed mother with two small children be treated so unfairly was just heartbreaking and unacceptable. The mother literally begged her to help and Tram (at Frontier Airlines) refused! When I asked Tram (at Frontier Airlines) to clarify the phone number she wrote on a piece of paper for me to call, she literally told me to "go away." I handed the paper back and asked her to at least label what the number was for. Put: customer service, sales, anything! If she does not want to treat customers with respect, she should not be in a customer service position. At minimum, she needs retraining! But to be honest, she should not be in that supervisor role at all! This was the worst airline experience I've ever had. On the positive side, Letitia, a CSA at IAD, stepped in and provided outstanding customer service. She was kind and immediately took action to help me. She rebooked my flight, explained everything clearly, and treated me with professionalism. Frontier needs more employees like her! read more

Frontier Airlines - Airlines Near Me - Denver, Colorado

That is not a typo. I was traveling with my medically complex, immunocompromised 12-year-old son, who has limited mobility. We had arranged wheelchair assistance in advance. At 4:00 AM, we tried to get that assistance and were told the computer wasn't working. Unfortunately, that turned out to be less of a temporary technical problem and more of a theme for the next three days. After multiple delays, we finally boarded. Then we sat on the tarmac for approximately TWO HOURS before Frontier deplaned everyone because they still couldn't get their computer/system working. Meanwhile, Frontier's app and website were malfunctioning. Links weren't working. Airport staff continued directing passengers to those systems anyway. I repeatedly called Frontier customer service. They couldn't successfully rebook us and told me to work with airport personnel. Airport personnel told me to contact Frontier customer service. This became a recurring theme. At one point, we were directed to go to the other end of the airport and OUTSIDE SECURITY for assistance -- despite my son's limited mobility and the fact that the wheelchair assistance we had prearranged wasn't being provided. So off we went. Without the wheelchair. It didn't solve anything. Throughout the day, flights were delayed, moved, changed and canceled. Frontier eventually found a possible alternative flight for us. Then, without notifying me, they checked me back out of it. That flight was eventually canceled anyway. I cannot emphasize enough how flexible I was trying to be. I told Frontier I would accept virtually ANY reasonable way home. Send us through Chicago. Miami. Dallas. Give us two connections. At that point, if someone had suggested changing planes on the moon, I probably would have asked what gate. I found available flights myself. Rather than simply getting two stranded passengers onto available seats, Frontier appeared to cherry-pick which alternatives we were "eligible" to take. At one point, Frontier wanted more than $600 to move us onto an available flight. Eventually, the proposed solution was essentially a TWO-DAY trip home with an approximately eight-hour layover. No hotel voucher. This wasn't just an unpleasant night at an airport. My son was recovering from a recent medical procedure and needed rest, hydration, nutrition, hygiene and reduced physical exertion. We had inconsistent access to food and water and were at times advised to remain near the service area because something might change. Multiple supervisors told me they would get back to me. None did. And perhaps the most frustrating part was the endless loop: Frontier customer service: Talk to the airport desk. Airport desk: Contact Frontier customer service. Repeat as necessary until Sunday. There WERE individual employees who were kind and clearly dealing with a mess they didn't create. This review isn't about blaming every employee we encountered. It's about what happens when Frontier's system breaks down. I understand that Frontier is an ultra-low-cost airline. I wasn't expecting champagne, a lounge, or a flight attendant to tuck me in with a bedtime story. I expected them to get my child and me home. And when that became impossible as scheduled, I expected someone -- somewhere -- to take ownership of getting us there. Instead, I spent days navigating broken technology, cancellations, contradictory instructions, failed rebooking attempts, promised callbacks that never happened, and departments repeatedly sending us back to one another. That's what prospective Frontier passengers should understand. Don't only compare Frontier's fare with another airline's fare. Compare what happens if something goes wrong. If your Frontier flight operates normally, saving money may feel fantastic. If it doesn't, you may discover that the airline's ability -- or willingness -- to recover you is considerably more important than the $50 or $100 you saved when you booked. Our journey home began around 4:00 AM Thursday. We finally arrived Sunday morning. Three days is an impressive amount of time to spend getting home on a domestic airline without accidentally becoming part of the Lewis and Clark expedition. One star. And that star is mostly for eventually returning us to the correct state. read more

Flight attendant are very rude.... Will not travel ever again with frontier. Bad experience. Flight attendants are rude not friendly at all.

3 and half hour delay to board a plane with no AC to just be told we have another hour to sit on the plane. This is seriously the trashiest airline I have ever been on and I have flown Spirit several times. Do better @frontier read more

Horrible customer service dismissive staff. We had 30 minutes to board our flight and they did not want to make a name change even though we had plenty of time and we later had our flight delayed. Kathy who is the manager on duty on 04-06-2026 provided the worst customer service another employee named Carl was the person who refused to make the name change. Will never ever fly with Frontier again read more

Frontier Airlines - Kathy manager - Airlines Near Me - Denver, Colorado

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What a scam this airlines is running! Booked a flight from Phoenix to Las Vegas at 12:01pm today. Called them at 4:09pm today to cancel. The cancelation fee, on a $588 round trip flight was $510. The representative kept repeating the same canned response, that I had to cancel 7 days prior to my flight to get a refund. How is that even possible given I just made the reservation TODAY to fly out Saturday, which is in 2 days. She also said I needed to cancel within 4 hours of making the reservation. Mind you the reservation was made at 12:01, my call was placed at 4:09 and I was on hold a good 10 minutes before I was able to speak to anyone. As I was getting nowhere, I just told the rep to cancel the flight. You might be asking yourself what happened to my remaining $78? Well the good news is that I now have that as a travel credit with Frontier! Yippee. I'll walk to Vegas before I EVER consider booking this airline. I've worked in the customer service industry for a fortune 100 company for 20 years. Exceptions can always be made. ALWAYS! If I could give a negative star(s) I sure would. read more

Be warned two flights three broken airplanes. They put us on a hot plane when it was 104 outside as soon as I sit down captain says sorry for the delay and the ac on the ground is broken. Then he comes out cockpit to get fresh air. Next flight one and half hours waiting on plane to leave only to have to deplane and wait two more hours for a disgusting dirt plane to maybe bring us. Be it's been thirty minutes they are saying that this plane is broken too Frontier is worse than hanging in the dear in the getto. I won't ever use Frontier Airlines ever again And will discourage everyone else to do the same. I would give less than one star if I could read more

My first experience flying with Frontier Airlines will also be my last. Our departing flight was delayed 2 hours and 45 minutes on a day with beautiful weather, yet no explanation was ever provided. Unfortunately, the return flight was even worse, with an over 4 hour delay. What was most frustrating was the lack of communication. The staff were not at the gate providing updates, the Frontier app was never updated (it actually showed that our flight had departed on time), and passengers were left wondering what was happening. Delays can happen with any airline, but clear communication and taking care of passengers make all the difference. Unfortunately, this experience fell far short of expectation.. I gave Frontier one chance, and after two major delays and poor customer service, I won't be flying with them again. read more

Horrible customer service, trying to get refund due to medical and admitted to hospita. They promise to respond within 24 hours, been trying to get refund for 6 months. Piss poor customer service!! read more

Flew from Atlanta to Denver then Denver to Omaha and while I know that shareholders have to make money and jet fuel is expensive, I don't think that expecting a free drink and snack for the price paid for an airline ticket is too much to ask! The planes were very clean and, at least from Denver to Omaha the flight crew was pleasant. read more

Frontier Airlines - Airlines Near Me - Denver, Colorado

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This airline use to be decent years ago. Now it is like taking a school bus for hours- same lack of any amenities (no chargers, wi-fi, free drinks, etc.) cramped, uncomfortable seats, and the absolute worst gates, where you have to go outside and climb stairs to board. Flight delays and delays getting to gates, even in beautiful weather. Pretty depressing. read more

Airline is trash, cancelled our flight for no reason last time ever flying this stupid airline, I have shit to do in the morning and also DIDNT REFUND me for cancellation. Due to "uncontrollable things" Pure bullshit. This airline is by far the worst one yet its brotherly to spirit. Fix your shit and get it together before you guys end up going extinct like spirit did. The one other time we flew this airline our flight got cancelled too, seems to me like it's a repetitive thing. And customer service was TRASH she was giggling and shit like this was funny i got places to be nothings funny read more

Seats are extremely small and don't recline. Expensive bag fees 79+. Multiple delays. At lax you check in at terminal one and then have to take a bus to tom Bradley. Takes really long !!! I'm traveling with a toddler and even with the long distance, they took my stroller that I checked out the gate and will not return it until I get to baggage claim so I have to carry my baby the whole way, which is not ideal. Highly recommend not using these guys there are just like spirit. Also ghetto flights on the flight. read more

My flight home (Baltimore) was cancelled 2x! The first time we were actually on the plane and they deplaned us! Crew and passengers were all confused! My original flight was Saturday at 4pm! The next flight was Monday! Well Monday it was cancelled bc they had no pilot! And the next flight was Wednesday! I'll leave you with this... yes the price is right, but sometimes it's better to pay a lil extra for less headache and consistency! Because the only thing that was proven to me was when booking with frontier, you better have a plan B! read more

This is a discount airline, so treat it as such. I do think they can have good deals, and it's not awful flying out of Denver, as that's its hub. Even if DEN pretty much prioritizes any airline over Frontier. The flight attendants are nice, but it's clear that their training isn't great. Only one knew if I could return to the gate to retrieve my husband's tablet (left charging, whoops!). Also, they reminded us to return the seats to the upright position when we were getting ready to land. Funny. Those seats don't recline. You get what you pay for. read more

This was my worst flying experience physically and financially. The flights seem financially more affordable, but they will get you with the bag fees. I spent $337 just to check in some bags that I would've only paid $150 with United. Uniteds customer service and airplane are wayyyyyyy better than frontier and they would never do the bs frontier did. I will never fly frontier again. read more

Frontier sent me a renewal notice for its "Discount Den" discount program (I fly out of its home base in Denver), telling me that my credit card would be charged $59.99 on August 19 unless I canceled first. I signed into my account (always a cumbersome process because of mandatory two-factor authentication), followed the link to the Discount Den program, and clicked "cancel membership". Naturally, cancellation is not as simple as that -- a side bar pops out remonstrating "Wait, you already have the lowest price!" and explaining that "If you cancel your membership now and decide to return later you'll have to pay the $0.00 enrollment fee in addition to your $59.99 annual membership" (i.e. there is no an advantage to maintaining membership continuously) and stating: "BEST VALUE Your Current Cost $59.99 per year KEEP $59.99 DISCOUNT DEN MEMBERSHIP [one link] Returning Cost $59.99 NO THANKS, CANCEL [the alternative link]". Upon clicking "NO THANKS, CANCEL", nothing happened. This isn't some kind of fluke, but Frontier's way of eking out a few more automatic renewals. I had to remove my credit card information from my profile in an attempt to prevent it from being charged. Needless to say, the e-mail address from which the renewal notice was sent is not monitored, but Frontier helpfully provides a link to its customer service department; when I clicked that, I received a "Server Not Found" message from my browser. This is all absolutely typical for Frontier -- its website and communications are full of contradictions regarding costs and the website often does not function even when trying to purchase tickets. In Firefox (my preferred browser), it is never possible to book a flight; Frontier does not disclose that it does not support certain browsers, of course. Flying on Frontier is OK (if uncomfortable), except that it frequently cancels flights and then does not permit passengers to book earlier ones, but its corporate behavior ranks at the very bottom! read more

Do not ever fly Frontier airlines Delays on every flight I had when I went to Jamaica the one was a 12 hr delay and I missed a full day at my resort oh I forgot they gave me a 10 dollar credit what a joke 10 dollars does not buy anything at the Phila airport read more

I would give zero stars if I could. Unprofessional, unorganized, unhelpful. This has been the single worst travel experience of my entire life and I travel about 5 to 6 times a year. Do not give a single penny to Frontier Airlines. I can't believe they are even still in business the way that they run things. read more

My flight out to Vegas from Charlotte was awful because of the delay and nearly missing my connection in Houston. I had to run through the terminal sobbing and my sandal broke. It was Absolutely Horrible. Then return flight from Vegas to Philly was delayed for 2 hours. I was going to miss my connection to Charlotte but there were 15 passengers on that connection so they said the plane would wait. Turns out they waited because the plane is broken!!! We boarded, then disembarked and now we've been told should be fixed after a 3 hour delay. I'm stuck in Philadelphia still and I should have landed in Charlotte 10 minutes ago. I KNEW I should have flown United but this is what I get for saving a few bucks. Never, Ever, Ever again flying Frontier! They are garbage. Worst airline by far! read more

Do not fly on this airline. Especially if you're an interracial couple! The way my husband and I were treated at the gate at LAX was deplorable. They would not check our bag, even though we agreed to pay for it and told us we will not be allowed to board if we didn't leave it. They made us place our bag next to a trashcan (all of our clothes and a very nice watch) or we would not board. This woman was in such a power trip. She would not listen to reason, even when we practically begged her. So we left our bag. We had to. We had to get home. So we called frontier the next morning since we didn't get in til late and began a claim. What a joke. We spoke to them several times a week with a promise it would be handled. Then they kept saying our bag had been located and to wait patiently. We checked over and over. No bag. Another phone call. More frustration. So, after a month of waiting we get a letter from frontier saying our case was closed and denied. Their reason? Passengers have to report their missing bags within 4 hours. Why didn't they tell us this a month ago? Why was a black woman and a white man be treated so poorly at LAX. This is the worst experience traveling I've ever had. This airline should be shut down. From beginning to end they were nasty and hung up on us several times. What kind of business is that???? Frontier should be ashamed. BBB will be involved and so will ACLU. They cannot get away with this I wish I could rate it below zero. These people are awful. read more

this was the worst experience I've ever had in my 40 years of flying with a commercial Airlines. Frontier Airlines was the worst experience ever with a 7 hour delay. They told us initially three hour wait that turned into a five hour wait and then at the seven hour wait they told we have to do mechanical checks on the aircraft. Wait wait we have been waiting five hours. Why was the mechanical checks not done. And then the ground stoppage that they indicated did not or could be verified or affirmed however, that's what was stated to us. Further review did not show any ground stoppage at the final destination in Denver, Colorado. Very very frustrating we will never fly this airline ever again read more

Wow... just wow. I booked a flight from San Diego to Minneapolis with Frontier. I arrived at the airport 1 hour and 10 minutes before departure, but there wasn't a single Frontier representative at the ticket counter. As an active member of the military, I need a representative present to complete the check-in process. When I called Frontier's customer service line, I was told I was "late." This was my first time flying Frontier, and I found that explanation completely unreasonable. I asked them to simply rebook me on another flight, but they immediately tried to charge me an additional $120. After waiting about five minutes to speak with a supervisor, the exact same representative came back on the line and suddenly said, "I'm just going to waive the fee for you." If the fee could be waived that easily, why was I told I had to pay it in the first place? The entire experience felt unorganized and misleading. I've flown with many airlines over the years and have never experienced customer service like this. It was frustrating, disappointing, and not the way customers--especially military members--should be treated. read more

Horrible airline flight attendant are extremely rude and they charge you for everything even to put your personal bag on the overhead id rather pay a little more and fly delta lesson learned love my delta Air lines​ read more

Frontier is the worst airline ever. Delays on every flight , no staff at check in counter, and the works that are on staff are rude and poorly trained. read more

I was actually seat 1A Upfront Plus, they don't give option above. When I arrived at the airport, I was early and had to wait to even drop my check bag. I arrived to the gate and waited, until I heard the PA about needing 5 volunteer checked bags or they will involuntarily select you. I am a retired executive who has 30 years of customer service. Decades of having to clean up others poor customer service, so we will consider me an expert. As mentioned, retired, in no hurry, laid back and relaxed. I get to onboarding and I am asked to volunteer, and I politely declined as I have a heart condition and have my medication in my little carry-on duffle bag. The gate agent a younger gentleman, newly in the work force, gets very angry I don't want to volunteer. I paid for the carry on as I know I need my bag with me incase my blood pressure spikes, fatal ramification, not negotiable. With his anger his attitude flips 180 on me and tells me after I'm already scanned and going on board to come back so he can make sure my bag is within limitations required. I stuff it in the box no problem he doesn't even look and tells me "Yep, that doesn't work you're going to have to pay the $100 to check it. I laughed as he's simply punishing me. I ask him "seriously?" then threatens to put me off the flight. I step to the side to contemplate my options as I watch him hassle a single mom with three kids and has a problem with boarding them. I am all for policy and procedures coming from Corporate America but at some point, common sense, common courtesy, and just being a good human should have intervened at some point. The next three people trying to board had a purse and a small shopping bag and I watched him treat each of them like 3-year-old children telling them they can only have one and must combined them and show him they fit within the size of the personal item before boarding. Another woman had a small backpack (personal item) but had a large empty thermos sticking out of it. It didn't fit to the letter of the law, so her option was to throw it away or pay $100 for her thermos as an extra carry on....... This was single handedly the worse abuse of power and hiding behind a policy or procedure I have ever seen. It was like a humiliation ritual. Embarrassing for all involved. I will influence everyone I can to avoid Frontier Airlines. None of those interactions should have taken place. I sat next to a pilot catching a lift and I was so upset on a three-hour flight the only words I spoke were to ask if the Flight Attendant knew the name of the gate agent. He did not but was polite and could tell I was extremely upset and did offer me a drink on him, which was great service, but nothing makes up for degrading your customers. The gate agent was an uneducated, untrained, unacceptable representation of any company. FRONTIER my name is J. Caron 720-584-6220 I submitted several online submissions after 7 failed phone calls to try to communicate this unfortunate occurrence. Give me a call....... if you care. btw they threw my bag off the top of the jetway and broke it.... read more

The next Spirit Airlines. Terrible. No free drinks, rude employees, and a whole 3 inches of legroom! Do not waste your money - let them go bankrupt (again) so a new company can take their place. read more

this à la cart airline is very average. We were packed in the aircraft like sardines. NO Wi-Fi ITS 2026!!! Why not offer WiFi? NO complementary snacks or water on a 2-hour flight read more

I am done with Frontier! I am supposed to be in Puerto Rico right now, however, Frontier took my paid for, assigned seat and gave it away because the "overbook". We were told that they take the lower fares and drop them first when a flight is overbooked. They are the ones that set the prices. We checked in yesterday afternoon, got yo the airport 2 hours early, and waited only to be told 10 minutes before boarding to "check your boarding passes because seat numbers have changed." Playing Russian Roulette with people's lives and feelings is crazy! They said it is just their system. Their system is stupid. Never again! You just lost a customer and my whole family (half of my family was already in Puerto Rico waiting for us). read more

Our family of six recently had an extremely upsetting experience with Frontier Airlines. My husband has a​ portable oxygen concentrator due to a disability. Despite arriving prepared and expecting reasonable accommodation, we were informed that he would not be allowed to fly. They refused to accept his doctors documentation and made a decision based on a medic who never saw my husband. As a result, our entire family was forced to deplane because we could not leave him behind. What made the situation especially troubling was the lack of compassion and problem-solving from Frontier staff. Rather than working with us to understand the medical equipment or find a reasonable solution, we felt dismissed and treated as though my husband's disability was an inconvenience. Being removed from a flight in front of other passengers was embarrassing, stressful, and emotionally devastating for our family and children. We lost valuable time, incurred additional expenses, and were left feeling discriminated against because of a medical condition. Airlines have a responsibility to accommodate passengers with disabilities and medically necessary equipment. We hope Frontier reviews its policies, improves staff training, and ensures that no other family experiences what we did. We are still seeking accountability and a meaningful response from Frontier regarding this incident. So far they've only brushed us off. read more

With the changes made to Southwest Airlines, I decided to try Frontier for a simple weekend hop to Houston, TX and back. While we got to Houston and home safely and quickly, the most important aspects of a flight, I suppose, I want to make everyone aware of an unexpected result in the seat upgrade bidding process. Prior to my first flight leg, I received an email from Frontier offering me an opportunity to bid on an upgrade to my seat. I placed a bid to be upgraded to an exit row for more legroom. Keep in mind that I had paid extra for the "Economy Bundle" when I purchased the tickets, which included choosing my own seats so that we were sure to get an aisle seat. The day before my flight I received an email saying that I had been upgraded; the email listed my two new seats. Alas, it did not include an aisle seat, but for extra legroom, we would endure. When we boarded the plane, we realized that the seats we had been assigned were not in an exit row! Huh?! I reviewed my email, and it is explicit that I had received the upgrade to an exit row and been charged the price I had bid. It listed our new seats as 13A and 13B. I assumed these were exit row seats. They were not. When I called to dispute this and ask for my money back (both for the bidding process and for the bundle, which allowed me to choose my aisle seat, lost in the exchange), I was told this wasn't possible because the bundle included other extras. When I asked to speak to a supervisor, I was discouraged from doing so, as the supervisor would follow the same policy as the agent I was talking to. When I insisted on speaking to a supervisor, the agent was suddenly able to give me a refund for my seats. They did not tell me how much $$'s this is, so I will have to wait for the refund to my credit card. I persisted in asking the agent why I received the email with the upgrade and incorrect seats, and was only told that someone probably outbid me. Perplexed as to how and why I was moved into other seats that were not in the exit row, I asked if they could send me their policy for this lottery they employ, so that I could understand this process for future bookings. I suggested to them that they should have a firm close on the bidding process before choosing the winner and making changes to seats. They told me they could not send me copy of the policy. They were very apologetic throughout the conversation, but were not very accommodating in their responses to my experience. I did find their terms and conditions online. These describe that Frontier has no obligation beyond a refund for the bid, if they are not able to follow-through on their awarded seats for any reason, but the examples given are due to aircraft substitution or flight cancellation. Based on my experience, I recommend that my Yelp friends be careful if you plan to engage in Frontier Airlines' seat upgrade bidding process! You may lose your chosen seats even without having the winning bid! read more

My iPhone 10 cannot download the app to check in because of the minimum iOS version requirement and the website would not allow me to check in with a 503 error. Because of this and the fact they downsized the flight, I was left behind. Truly a painful experience. Spirt airlines went bankrupt and they felt like a better experience than this. Seems like foreshadowing to me. Really disappointed in my first experience with this airline. read more

I'm extremely disappointed with my experience with Frontier. When I arrived in Atlanta last Tuesday for my connecting flight at 4:40 a.m., everything was fine at first. Around 7:30 a.m., my gate was changed from E40 to T17, and because I am wearing a boot due to an injury, have neuropathy pain, a sprain, and 7 bulging discs in my back, I needed wheelchair assistance to get there. It took until about 8:30 a.m. for someone to finally help me get to the new gate. As soon as we arrived, the gate was changed back to the original gate, E40. Despite the fact that I can barely walk, I and other passengers with disabilities were told to walk back because there was no one available to assist us. This caused me severe pain, and my ankle became even more swollen. When I arrived at my final destination in Norfolk, Virginia, I again did not receive wheelchair assistance and had to walk to baggage claim, along with other disabled passengers. This was unacceptable. If wheelchair assistance is offered, it needs to actually be provided. One of the women walking with me had stage 4 terminal cancer and also needed wheelchair assistance. No passenger with a disability should be put in that position. Because of this experience, I am now in more pain and may have to return to my doctor because my back and ankle have worsened. Frontier needs to do better. I believe I and the other affected passengers deserve compensation, whether that is a refund or a free flight credit, because this experience was stressful, painful, and completely unfair. Also when I talked to frontier on the phone they said they will give me 30 dollars flight voucher im so disappointed. read more

How does that happen? Going to LA and coming back from LA were nightmares on Frontier. How are you guys okay with delays? Then when we are even in the air we land about a half an hour late after an hour and twenty minute delay. You are horrible. I experienced the same delay coming from MCO and go to LAX - HORRIBLE read more

worst experience with customer service and baggage claim never flight with the frontiers read more