1. United Airlines

    1. United Airlines

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    Denver, CO

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    United Airlines

    1.7 (980 reviews)
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    First class
    Lin L.

    Actually I enjoyed taking United airlines to Kansas connecting via Chicago O Hare then coming back through Denver. Smooth and friendly service despite the turbulence. Gracious and welcoming staffs. The pilots are awesome despite all those winds they landed beautifully. Note: 5E on flight from Denver to Sacramento, UA1268. Thank you United airlines. Highly recommended!

    United parking gate
    Peter X.

    I had a great experience flying with United Airlines coming from LAX to Denver airport. I also have a return flight to LAX and hope it doesn't get cancelled due or delay due to the coming storm. The United terminal here at Denver airport is big, I think it's one of their hub. It's also more updated because the Gate sign on the ceiling also shows the destination city on it. The plane was fine to me and the entertainment system seem to be upgraded because it supports Bluetooth so I was able to use my Samsung Galaxy buds earphone. The only issue I had was that it took forever to get my carry on bag at the carousel and I couldn't prepay for my checked bag in advance through the mobile app so I had to use a computer.

    Christopher T.

    I used to flight United 2 decades ago for years...out of Seattle and they were wonderful. Denver team are nice and friendly. Since I only do carry on..can't say much on their new policy. Seats are definitely smaller (or I'm getting wider). Foods are okey, I tended to skip it most of the time. Only take it if sounds interesting. But for some reason for 4 flights from/to US to Euro, the flight attendants are lack of friendliness with fake smiles. But over all, not bad.

    20 minutes sitting at the gate to find someone who can open the door
    Alan R.

    I'm generally sympathetic w United, but when you can't open the doors, it is time to use the emergency exit... 30 minutes waiting for someone to open the door is inexcusable

    7.27.24
    Nadine C.

    Layover between Ontario, California and Colorado Springs, Colorado in Denver... Even though the flight was at 5am and I had to be at the airport at 3am, I was alright. I got to my destinations on time; my luggage wasn't lost; and the personnel were courteous and efficient! My seats were assigned to me, and they were satisfactory. The flights were short enough to not need to use the restroom. The only downside was that I would be charged for a carry-on bag. I stuffed everything into my check-in luggage before I got to the airport. I still had to pay $40 for my check-in bag - which I paid online since United Airlines texted me a few times to check-in for the flight. I also received texts to update me on the gate change and that the flight was on time. Overall, it was an uneventful experience. I didn't get to select my seat, but I'm glad that the seats are assigned!

    Sunil R.

    Denver is one or the United hubs and a fairly frequent stop and grudging layover for me. Who like connections anyway! The travel gods were kind to me on this trip and the flights were all on time. I find their service consistent and good.

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    They told us that the overhead bins were full. We were forced to check our bags in. When we got on, there was storage space available.

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    2 months ago

    There is a reason why United has a 1 star review. No apologies for a 2 hour delay. Justlip service from a on board attendant.

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    10 months ago

    As usual. Never a wheelchair available. If "Good Leads the Way", United needs to do better.

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    Page 1 of 25

    Ask the Community - United Airlines

    Review Highlights - United Airlines

    I wanted say a big thank you to the United staff and customer service.

    Mentioned in 10 reviews

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    Spirit Airlines

    Spirit Airlines

    1.5
    (527 reviews)
    0.6 mi

    I recently flew Spirit Air and honestly think they deserve higher marks than 1 1/2 stars. True…read morethere is a charge for just about everything on top of the low price fare, but they are very up front about these costs in their website. On any third party booking app it is clear there is a charge for carry on bags. Given that this is unusual, it should prompt the consumer to investigate further and it is not the airlines fault if consumers do not choose to do this. My only complaints were that checked baggage has a 40 pound limit or it is an extra $60. I have traveled all over the world and am familiar with the 50 pound limit put on luggage going overseas. This charge on a domestic flight seems like a money grabbing scheme to me and seems unnecessary given that it is out of line with standard practice. There was no food offered on my 3 1/2 hour flight. I could only get over priced, unhealthy snacks. It seems reasonable to offer some small, healthy fare on most flights and I was disappointed that this was not an option. Also charging for basic beverage service should be outlawed on airlines in my opinion. Dehydration is a serious concern and people should not be denied water based on ability to pay. They are not the most communicative of airlines. They should definitely put some serious money into improving their website, especially for online check in which is needlessly confusing. Now on to the good stuff. For an additional $45 I was able to secure a roomy and comfortable seat close to the front of the plane, almost like flying business class for dirt cheap My flight included a long layover and both planes were clean and new. We were delayed on the tarmac for an hour and a half due to weather. In all my travels this is the only time I have been cool and comfortable during a lengthy tarmac delay. It made all the difference to not feel like you were being cooked alive in a tin can during a lengthy take off wait. The staff were all amazing. Everyone I came into contact with was friendly and professional. They went out of their way to help. They allowed me a free carry on when I opted to bring my checked bag down to 40 pounds to avoid the $60 surcharge. This turned a nasty surprise into a positive experience. Even with the additional seat fare and higher than average checked bag cost, I still paid less than half of what the average going fare was to my destination making this an overall positive experience. Would I recommend Spirit Air? Certainly, with the caveat to travel very light and stock up in food and beverage before boarding.

    I had insurance for Spirit Airlines, and I couldn't take the flight due to my grandkids was sick…read morewith Covid19 and the mother didn't want to let them fly so I had to cancel the trip, I was ok with it as I had insurance on the tickets, so I contacted the customer service to get my money back they said I can give you a credit back - I was ok with it then I was going to use the credit to go see my Grandkids in Florida (I live in Colorado) and when I was booking it there was no flights in Colorado I was like what!!!! then I found Spirit don't fly in or out of Colorado any longer. so I called and wrote Spirit to get a refund as they no longer fly out of Colorado, they said no they will not give me a refund I told how I am to use the credit if you don't fly in or out of Colorado it didn't matter to them so I have credit still of $1,177.77 and I can't use it. if anyone wants to buy the credit off me, I will be more then grateful I will take $800 for $1,177.77 - I really need the money as I just buried My Mom and it was a lot of money, I mean a lot of money. if there is someone on the Spirit team that can help me please I need my money

    Photos
    Seriously? Wonder what signage they have in the cockpit.
    Seriously? Wonder what signage they have in the cockpit.
    Uff.. That looks comfy!
    Uff.. That looks comfy!
    Surprise! I hope you don't need your personal space, haha. That foot was getting a little too close to my arm for comfort.

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    Surprise! I hope you don't need your personal space, haha. That foot was getting a little too close to my arm for comfort.
    Southwest Airlines

    Southwest Airlines

    2.7
    (680 reviews)
    0.7 mi

    I needed assistance and decided to call this business at 18552381440 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    For decades, Southwest Airlines stood out as one of America's best-run airlines. Its success was…read morebuilt on a simple formula: low fares, friendly service, operational excellence, and a genuine focus on the customer. This strategy created remarkable loyalty and made Southwest one of the most admired and fun airlines in the industry. Today, the company appears to be moving in a very different direction. Following pressure from activist investors and changes in leadership with the CFO being promoted to the CEO, Southwest has embraced a more revenue-driven strategy focused on increasing shareholder returns. The introduction of checked-bag fees, paid seat selection, and other ancillary charges marks a significant departure from the business model that differentiated the airline for more than 50 years. Today, checking a bag can cost around $90 on some fares, and passengers often have to pay extra to secure a desirable seat. Without doing so, many will end up in a middle seat toward the back of the aircraft. I did on all my flights to SLC via Denver and Los Angeles. These initiatives may improve short-term cash flow and earnings, but they also risk weakening the customer loyalty that was once Southwest's greatest competitive advantage. In my case, i will avoid Southwest like the plague and i really fly a great deal. Over the past couple of years flights are systematically delayed, luggages are lost , agents at the gate have little authority to change things as the focus has shifted away from customers and operations. Profitability and shareholder value are essential goals for any public company. However, the strongest businesses create long-term shareholder value by first creating exceptional value for their customers. Time will tell whether Southwest's new strategy proves successful, but from a passenger's perspective, the airline has lost much of what once made it special.

    Photos
    Oklahoma City Fire Department Search and Rescue was on our flight returning from training
    Oklahoma City Fire Department Search and Rescue was on our flight returning from training
    Sunset flight.
    Sunset flight.
    Leg room

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    Leg room
    Denver International Airport

    Denver International Airport

    3.3
    (4.4k reviews)
    0.7 mi

    I was quite impressed with this airport. Even though I had a bit of trouble finding the ride share…read moreand check in area, it was pretty quick and plentiful. I was very impressed with the TSA security in the precheck area West Wing. The staff was very friendly and helpful, helping passengers with bins and wishing them a safe flight after exiting security. I only stayed at terminal 1, but it was nice and open. The atrium at the center was nice and I enjoyed seeing the train area below. I am glad all terminals are interconnected by the train, so you don't need to go through security again. While there are lots of shops and restaurants in the airport, it did lack a priority pass lounge. I was thankful I had access to the Delta sky lounge instead, which was very nice. The layout like pretty good and the airport was clean. I know this airport can get busy, but it's quite spacious and organized. The TSA precheck staff are very nice, and it doesn't take too long to clear security and board the train. The check-in layout can get confusing, and finding a pickup spot for your friend can be a handful. I wish Denver wasn't too high of an altitude as it can get a bit turbulent on the plane. But it's still a nice airport, even for a quick layover. Overall: B+

    This airport is a hit or miss for me. I love that they're doing renovations to update it and make…read moreit nicer, but the renovations are really annoying. This is a huge airport and I feel like it's not as easy to navigate as others. Getting there and checking in isn't bad, but when you're leaving I always get confused on where to go to be picked up. Baggage claim drops you off on a floor but you need to go to a different floor to be picked up by regular cars and there's basically no signage anywhere helping you out. I will say there's plenty of restaurants and stores and bathrooms including dog relief areas which is nice. Just a huge airport so arrive with ample time to take the train to your terminal/gate.

    Photos
    $10 egg and green chili burrito terminal C
    $10 egg and green chili burrito terminal C
    Snarf's by Gate A73
    Snarf's by Gate A73
    Concourse B

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    Concourse B
    Delta Air Lines

    Delta Air Lines

    2.9
    (143 reviews)
    0.7 mi

    I used the dedicated priority screening, and--unlike in NY--didn't need to remove my shoes or…read moreelectronics, because "we have the fancy x-rays." This was GREAT! Zipped through security. Had gotten there extra early, even though the TSA website indicated short wait times at DIA. Boarding was easy. Sank into my seat and ordered tonic water to stave off leg cramps. The ONLY annoying aspect of this trip was the constant interruption of announcements, perhaps ten before takeoff. Flight attendant was masked. I read lips. I didn't note my lack of perfect hearing on my account, because I don't like people shouting at me. The mask made things slightly more difficult, but we communicated by her pointing at things and me speaking. It was fine. Lunch--cold salmon salad--was delicious. The wine was a generous pour, and I was able to sleep. Which was the desired outcome. I was exhausted. Entertainment selection, again, was okay. I didn't find any movies that I wanted to see, so watched SVU instead. The flight took off on time, and landed on time, too. All in all, a very enjoyable experience for a once-devoted Southwest flier. This beat "Choice Extra" hands down, and cost very little more for many more perks. It seems like a no-brainer.

    I have to echo my last review. Delta has the finest, friendliest and helpful crews and staff. Most…read moreof the time they will go out of their way to help you when needed. Denver was no exception.

    Photos
    Welcome to your jet.
    Welcome to your jet.
    Breakfast on ICN-DEN route
    Breakfast on ICN-DEN route
    Departures

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    Departures
    Alaska Airlines

    Alaska Airlines

    3.2
    (33 reviews)
    0.3 mi

    Alaska Airlines is not a bad gig. Being one of the 5th largest airliners in the United States,…read moreAlaska opens up new routes between California And Montana!! (2021) How exciting!! In economy, within Alaska, two bags are free, which are a stellar deal; you're looking at about a minimum of 12 hours of flying. You better get comfortable. I'm from Denver, so flying from DEN to Sitka would be about 25 hrs and 27 mins!! HOLY COW. The other typical airlines charges to destinations: 1st bag $30, 2nd bag $40. Appearing to be stuck on a long flight to Alaska, it would make sense to comp bag prices. Most people choose other airlines to fly domestic, so the fees are understandable for checked bags. COVID INFO WHEN FLYING TO ALASKA March 2021: Negative COVID-19 test required within 72 hours before departure!! Hopefully things will change in the future. Overall, such an awesome airline and I'm absolutely impressed by their commitment to fly!

    When you get to Denver international airport to get to the Alaska boarding area, you get off of the…read morestreet level where your party drops you off once inside you have to take an elevator down to level five once at level five you do the check-in boarding process. Then you have to go back up to level six to go through security. This is very confusing and time-consuming Other elderly people were on the elevator with me and we're having a really rough time with this. They should have it right on the same level where your party drop you off I am not a fan of self tagging your luggage. The attendant behind the drop off baggage counter was very nice.

    Photos
    Alaska Airlines
    Alaska Airlines
    Alaska Airlines

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    British Airways

    British Airways

    2.3
    (21 reviews)
    0.4 mi

    Our first experience with BA wasn't great. For one thing, the legroom and space of their economy…read moreseat on an international flight was surprisingly small! It's about 1/3 smaller than the US economy seat. If you are claustrophobic, don't do the basic economy! The flight attendant in our section was useless. He just stood there and watch while we were struggling with placing our luggage in the very high overhead bin. Someone passed out on the floor during our 9 hours flight and it took a while for the flight attendant to get back to his area of responsibility and he didn't seem to know what to do. This maybe the last time flying on BA for us.

    I travel quite a bit and recently had a trip to London for work. My return flight was booked on…read moreAmerican but somehow was serviced by British Airways. I arrived at Heathrow hours early as I shared a cab with a coworker and his flight was much earlier. I could not check in on the app or on the website in the day prior, so I stood in line for close to an hour at the American window where they told me I was actually flying BA (my travel record showed American) and I needed to go to another terminal. I got to that terminal and tried to get in line to check in but BA employee said I needed to use the kiosk. I explained I was unable to check in on apps or online and needed an agent. They insisted I try the kiosk first. Unsurprisingly.. it didn't work. I was allowed to get in the check in line with an agent where I stood for the next almost 2 hours. Yes, 2 hours standing on a concrete floor. My back was screaming (old people problems, I know). I finally got up to an agent who said I wasn't able to check in because I needed to show my visa. I pulled up my British electronic visa and she said "no love, your American visa".. while holding my American passport in her hand. I explained I don't need a visa because I am an American returning to my home country. She looked confused but decided she needed to call someone to help. I stood while she was on hold and transferred around to different places who eventually told her it was an issue in the system today and they would remove the error. She then told me I had no seat on the flight because it was oversold and they couldn't guarantee I would get on, so they may have to book my on the next flight which was the next day or would need to look at another airline for me. She gave me a boarding pass that was or standby and said to hurry to the gate to try and get a seat. I got in the security line and about 15 minutes later, I was up.. I scanned my boarding pass and it errored out, not letting me through. An employee told me I had to get in a different line to see what was wrong with my boarding pass. I stood in anther line for a good 40 minutes. Once I got help, they told me I couldn't get through because I don't have a seat and would have to fly standby. I explained, yes.. that's why I have a standby boarding pass. It says standby on it. She said it wasn't standby in the system and it needed to be fixed, so she had to call someone to assist. Another 15 minutes later and they couldn't get it to work and I was going to miss the flight, she said she would take me through a different security line so I could get to the gate. She did that and I had to take a train to get to the gate, which wasn't working for about 5 minutes because it was having a "security sweep" with officers and dogs going through it. I finally got on the train, got off at the right place, ran all the way to the gate as they were boarding. Asked if they had a seat for me, and they huffily said they did but I almost didn't because I waited so long to get to the gate. Are you kidding me? I got on the plane and will be happy to never fly British Airlines again. I guess all the great luck I've had traveling was made up for on this trip. Just terrible.

    Photos
    Tickets for flights may be purchased at the ticket counter, however only for the day of departure.
    Tickets for flights may be purchased at the ticket counter, however only for the day of departure.
    Flight departs out of Gate A37 out of the A Concourse.
    Flight departs out of Gate A37 out of the A Concourse.
    Boeing 777 currently serves the route. In April 2015 a Boeing 747 will operate the route.

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    Boeing 777 currently serves the route. In April 2015 a Boeing 747 will operate the route.

    United Airlines - airlines - Updated July 2026

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