I recently flew Spirit Air and honestly think they deserve higher marks than 1 1/2 stars. True there is a charge for just about everything on top of the low price fare, but they are very up front about these costs in their website. On any third party booking app it is clear there is a charge for carry on bags. Given that this is unusual, it should prompt the consumer to investigate further and it is not the airlines fault if consumers do not choose to do this. My only complaints were that checked baggage has a 40 pound limit or it is an extra $60. I have traveled all over the world and am familiar with the 50 pound limit put on luggage going overseas. This charge on a domestic flight seems like a money grabbing scheme to me and seems unnecessary given that it is out of line with standard practice. There was no food offered on my 3 1/2 hour flight. I could only get over priced, unhealthy snacks. It seems reasonable to offer some small, healthy fare on most flights and I was disappointed that this was not an option. Also charging for basic beverage service should be outlawed on airlines in my opinion. Dehydration is a serious concern and people should not be denied water based on ability to pay. They are not the most communicative of airlines. They should definitely put some serious money into improving their website, especially for online check in which is needlessly confusing. Now on to the good stuff. For an additional $45 I was able to secure a roomy and comfortable seat close to the front of the plane, almost like flying business class for dirt cheap My flight included a long layover and both planes were clean and new. We were delayed on the tarmac for an hour and a half due to weather. In all my travels this is the only time I have been cool and comfortable during a lengthy tarmac delay. It made all the difference to not feel like you were being cooked alive in a tin can during a lengthy take off wait. The staff were all amazing. Everyone I came into contact with was friendly and professional. They went out of their way to help. They allowed me a free carry on when I opted to bring my checked bag down to 40 pounds to avoid the $60 surcharge. This turned a nasty surprise into a positive experience. Even with the additional seat fare and higher than average checked bag cost, I still paid less than half of what the average going fare was to my destination making this an overall positive experience. Would I recommend Spirit Air? Certainly, with the caveat to travel very light and stock up in food and beverage before boarding. read more

I had insurance for Spirit Airlines, and I couldn't take the flight due to my grandkids was sick with Covid19 and the mother didn't want to let them fly so I had to cancel the trip, I was ok with it as I had insurance on the tickets, so I contacted the customer service to get my money back they said I can give you a credit back - I was ok with it then I was going to use the credit to go see my Grandkids in Florida (I live in Colorado) and when I was booking it there was no flights in Colorado I was like what!!!! then I found Spirit don't fly in or out of Colorado any longer. so I called and wrote Spirit to get a refund as they no longer fly out of Colorado, they said no they will not give me a refund I told how I am to use the credit if you don't fly in or out of Colorado it didn't matter to them so I have credit still of $1,177.77 and I can't use it. if anyone wants to buy the credit off me, I will be more then grateful I will take $800 for $1,177.77 - I really need the money as I just buried My Mom and it was a lot of money, I mean a lot of money. if there is someone on the Spirit team that can help me please I need my money read more

NEVER EVER will I risk again booking with spirit. I had a paid and confirmed one way flight ticket to Las Vegas that mysteriously got canceled and refunded the day of flying JUST SO I WOULD BE FORCED TO BUY A MORE EXPENSIVE TICKET as that one was only $40 and now I had to rebook the same to make sure I would make it home for $140. Major scam!! HOW IS THIS EVEN LEGAL!!???? read more

I bought tickets on Spirit because I had points to use and they were best spent here. Sadly, I dislike Spirit for its nickel and dining on checked and carry on bag fees. You even need to pay for a seat assignment if you want to ensure you sit with your friends and family. I avoid Spirit whenever possible. read more

Spirit Airlines - Airlines Near Me - Denver, Colorado

I've used spirit on several occasions and never have missed a flight. I think they may have been late once or twice but for the price you cannot beat it. If you simply adhere to the rules and pay attention you will not be charged for anything extra. If you don't take the time to buy your bags online, etc that's your fault. Not spirit. Also, I always get the exit seat or pay for the big front seat. So much leg room. Once again, I have used them several times with no issues. All the bad reviews are because people are too stupid to read. They are too stupid to read therefore since they are stupid they blame the airline. It's real simple. Pay for your bags online, if you need them. Don't wait till you are at the line ready to board. You get all kinds of warnings when you are paying for your flight. So yeah once again I haven't had any bad experiences with them. I can normally pack pretty light and get everything I need as my personal carry on for free in my backpack. If you have more than a backpack simple pre pay for your bags. Don't be dumb lol People crying about boarding passes. Simply download the app. Or take a pic of it from your phone. Easy as hell. But no it's spirits fault because you don't pay attention. People shouldn't be allowed to give bad reviews for being stupid and not reading. If you read they tell you to print your boarding pass or get the app cause it will cost you 10.00. They tell you to pre pay for your bags, they tell you no free snacks or water. All these cry babies crying because they don't read and are lazy. read more

Spirit Airlines - Airlines Near Me - Denver, Colorado

Avoid this airline at all cost. If you expect a budget flight, this is not it. If you are looking for a cheap airline that is unreliable and constant delays, then this is the airline for you. Also, their planes are small so you can expect a lot of vibration and rough moments on the plane. We decided to book a late evening flight and the flight was delayed 3hrs which meant we will arrive 3 hrs later. No description of why the flight was delayed. Upon further review, we noticed that other spirit flights at the airport were delayed as well. Whether it's a glitch in their system or poor weather, management needs to communicate with their customers better on this. Also, upon boarding the plane, the seats are very crammed together and the seat tray is a JOKE. You can barely put a phone on the table. What if you are going to eat food on the plane, would it be alright for customers to eat food using the seats as a table. This is screaming unsanitary to the customers. Also, don't purchase the seats with the larger foot space. It's not worth the $$. If you want an affordable option, choose another airline. Spirit is very unreliable and the experience will taint your time flying. Trust me Yelpers, just say NO to Spirit. You can thank me later! If you must take this airline, don't download the app. It will not allow you to get a scannable code for your boarding pass. The app will tell you to get it at the airport for a $10 fee. Again, avoid this airline and their app. read more

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This business listing ought to read Spiritless Airlines. This is a no frills airlines that charges nearly the same as Jet Blue and Southwest after all the ludicrous fees. We used Spirit or Spiritless Airlines during our last two vacations. It was the sufficient schedule the flights between Las Vegas and Denver, more than the price that drew us to Spirit. We were able to fly into Denver International Airport a few minutes before my dad flew in from JFK International Airport on a better airline. On our last day in Denver, Spirit had a flight later in the afternoon which gave us an extra day in the Mile High City. The availability of flights in addition to their email communication on the status of the flight are their strong points. Unfortunately Spirit has more weak points. Their misleading advertised rock bottom prices are an insult to my intelligence. They advertise these cheap flights then nickel and dime for this fee and that fee. If you want to carry on or place your luggage in the airplane, there is a fee. If you want to check in at the counter there is an additional fee. If you want a beverage or snack there is another fee. The one thing Spirit doesn't add a fee for is a seat that rolls back. There is a reason for this. That is they are nonexistent. In my 27 years of flying, Spirit has the most uncomfortable seats that I can recall. If you are flying from Denver to Las Vegas, being stuck sitting in the upright position is bearable. However, when we flew from Boston to Las Vegas, it was the first time ever that I became close defobic on an airplane. I remember having to have a couple of drinks in Stephanie's at Boston Logan International Airport with the hope of the alcohol helping me sleep on the cross country Spirit Airlines flight. When all is said and done, Spirit delivered us to our destinations safety. When it comes down to it, after adding up all the ludicrous fees, I'd prefer a superior airline to deliver me to my destination for a few more dollars. read more

Did not load my luggage. When luggage arrived 7 hours later they shipped it to me with a scheduled delivery of 4days later. Now I'm back home and my luggage is still not even with Spirit. Flight was delayed in return. They never return any call or voicemail. Tons of time Spent dealing with STILL unresolved issue. I'm mentally exhausted from dealing with this every day. Wasted Tons of Family vacation time going to Walmart for clothes and waiting on hold. They also caused me to have to change car rental places since I was late, costing me an additional $250. Fuel spent traveling to get supplies I had packed. I've been told multiple times I'd be contacted by a supervisor, still nothing. I've never felt less important than this company has made my family feel as a customer. read more

Spirit Airlines - Screenshot of day one attempted contacts. Every non named number is me contacting Spirit - Airlines Near Me - Denver, Colorado

If you wanna experience the worse ever flight even more expensive than a business class flight with other airlines then pick Spirit, they add so many additional to the base price like seat, carry on and their prices more than all airlines, they are so rude, they charged me $100 although my luggage was less than 20" and I had only one luggage without a purse or anything else, they caused me delays ended up losing my flight and they speak with so bad attitude, they enjoy hurting you by words that you lost your Thanksgiving ! I've never ever had such bad experience in my whole life and I will never ever purchase any tickets through this expensive but horrible airline! read more

Horrible airline because the planes are small, the seats are small and you can feel all the turbulence of the plane as it flies. Thank goodness, Spirit is primarily for short flights. However, this is not COVID-19 friendly, unless they completely don't book the flight and leave a seat empty next to you, which I get. No food or drinks. Must be purchased. Luggage cannot weigh over 50lb or you'll get charged. Actually, scratch that, 30lbs. I've met nothing but drunk people next to me, totally a quick trip and that's the most I could take. Flew to Los Angeles from Denver... However coming back from Las Vegas, Nevada?? Sometimes, you just want to fall asleep and you can't because it's hot and sticky on these dirty seats. read more

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What horrific customer service. I have a deathly peanut allergy and they refused to not serve nuts On my flight. I had to ride with my jacket over my face the entire time fearful for my life. When I told the steward and the front desk girls of my allergy their response "you carry an epipen with you right?" Little do they know as soon as you go into anaphylactic shock and have to use your epipen you immediately have to go to the hospital. Which isn't exactly possible when you're flying. I will never fly with this horrible company again. read more

Spirit Airlines - Airlines Near Me - Denver, Colorado

Will never fly spirit again. Save a few bucks up front but by the time they nickel and dime you, you end up far worse. I have never been on a flight where they charged you for water!? or sodas or carry on (though I knew this part up front). They also overbooked the terminal then claimed there was weather issues that caused us to deplane. The fact that every other flight left for the same destination on time proved that was a lie. NEVER AGAIN. NOT WORTH IT. read more

I was deliberately moved from my assigned seat 10D to 31F which is the last row without a window by a very inappropriate Spirit employee on November 21st 2019 at 11am. Look him up Spirit. He's rude, made rude and inappropriate comments and pulled a fast one one me. Not acceptable. I would like to talk to his manager and supervisor. Attached is a picture of my reserved seat which was crossed out and reassigned as I boarded the plane. The flight attendants agreed that this was maliciously changed on purpose. read more

Spirit Airlines - Spirit employee changed my confirmed seat to the last row on purpose. - Airlines Near Me - Denver, Colorado

Mrs Jaqueline was so great! She is the flight attendant for our trip to Houston from Denver 2.28.23. So sweet and caring helped us so much! Thank you for being so attentive!! read more

You get what you pay for which best describes spirit airlines. Flight out the captain informed us the bathrooms not working until we take flight and also no air conditioning until we get up in air... read more

I have had to fly numerous times this last year for weddings, moving kids cross country and a couple of trips for leisure. Recently, Spirit Airlines changed our flight, but didn't transfer our seats, which we purchased. I reached out to no avail and no seats. If I want seats, I have to pay for them AGAIN!! We flew home from Costa Rica on New Year's Day and had to be diverted for a medical emergency. My husband was one of the good samaritans who cared for the gentleman who was having a stroke. He stayed on the floor of the plane with this man while we landed because the flight crew were not prepared to help with a medical emergency of this magnitude. I was blown away. They were asking for medical personnel to help. Naturally, we missed our connecting flight home, even after they radioed ahead and told them we would be to the gate within 10 minutes. We ran to our assigned gate only to see the door closed and our plane sitting there. It didn't pull from the gate for another 20 min. yet the wouldn't let us board. I know travel isn't what it used to be, but this is just ridiculous. I gave them the opportunity to make things right and they simply screwed us over AGAIN!! I strongly suggest you seek alternate airlines when traveling. Saving a few bucks will not save your sanity!! read more

Flew Spirit from Jamaica to Denver with a layover in Baltimore. It was one of the few airlines that would get us back the same day. We upgraded to front row for both legs of the trip and had an enjoyable flight. Lots of legroom. Flight attendants were friendly. Gate staff were nice. Both our flights were on time - one was even early. Spirit is meant to be a cheap alternative airline. They charge for everything - seats, bags, printed boarding passes and snacks in flight. We bundled seats & bags (carry on and checked) when booking to save money. It also allows checked bags to be 50lbs instead of 40lbs. Even after upgrading seats to front row, we saved over $600 on 4 tickets vs other airlines. read more

First and last Spirit flight. They suck the spirit out of you!! Most uncomfortable flight of my life. Waited 1.5 hours to get our luggage at midnight in Denver! Fire all of the useless employees including the CEO and start over! The Denver airport claims they can't do anything. Customer service doesn't answer and the Spirit check-in office is closed. I have never seen such angry passengers! read more

Worst customer service ever !! They were rude even before it was my turn to check my bag . I over heard a convo from a passenger and the employee she told her "can you just move ? I need to help other people " not even a "hey sorry please move I need to attend another customer " . I go up to check in my bag trying to explain that I had paid for a check in bag online and that they refunded me but they could care less . My husband got frustrated and the employee said he wasn't gonna help us anymore . So we waited in line for another employee again , this employee was also rude with no reason (it was the same employee that was rude to the passenger before me, when I was in line ). I swore to never fly spirit because they lost my bag the last time I did ,but I wanted to give them another shot . Never again !! I'm sticking to united airlines ! If I could give it zero stars I would !!!!!!! read more

First off, this was my second flight EVER, and I also know Sh** happens. My first flight was with Frontier, they were on-time and overall great. My flight with Spirit wasn't as great. My flight was delayed 10x , literally 10x. In addition to the delays, we also changed terminals ; no big deal right ? The employees didn't bother telling us about the change until 5 minutes before boarding. I was sitting in LAX from 4pm to 3am pt. I will NEVER fly this with air line again, I will also tell everyone I know how absolutely unprofessional and unprepared they are. read more

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If you want a no frills airline, then you've found it. This time we knew what we were getting into and decided it was worth the trouble. First off, you're going to pay for checked AND carry-on baggage. $40 for each checked bag. Carry-on is like $35. That's if you buy it before you get to the airport. At the gate it's $100! You don't get a free coke. You're not going to get a heated plane ride either. It was freezing in the cabin as if it wasn't pressurized. I'm kidding, but it was particularly cold. I plan to wear long pants on the flight home. Want to preselect a seat? They'll charge you for that too. Luckily the crying baby in the row behind us was free! The flight was delayed by a software problem and the paperwork for refueling being lost. If you want anything, it will cost you for it. I suspect there was a coin operated bathroom too. read more

Spirit Airlines - The only way this flight could be worse is if the crying baby was louder. - Airlines Near Me - Denver, Colorado

So I had to add my under age Daughter to my flight and unfortunately I could not do it online. So first I tried the chat option, after 2 hrs in the queue I was dropped So I tried calling them, the automated message said it was a half hour wait OR they could call me back when it was my turn, I chose door # 2. I received a call back TWO HOURS LATER, they said I was next in line. I have been on hold currently for 45 MINUTES. So for those keeping score it's been 2 hours and 45 minutes when THEY said it would be 30 read more

Never fly with spirit. Cancel flights at random without providing reschedule options due to "weather." Checked on weather in destination city and it is forecasted to be beautiful. Eventually they can reschedule but its 24 hours later. I was lucky my shuttle service to airport didn't charge me for cancelling 3 hours before pick up and that I have flexibility in my schedule and it isn't costing me another hotel night but I'm sure they wouldn't help out because if "weather." When I see pictures of friends on the beach the day I was to arrive, I'm going to be even more pissed. Screw you spirit mostly due to your lack of communication and not providing reschedule options to your travellers. Also thank you for lying about weather just to escape any consequences. Beyond upset at this company. Do not fly with them! read more

Really, both flights of my round trip to Denver kinda sucked. Each was more than 2 hours delayed, and on each flight my seat was about as cramped as it could be. So why three stars? The old adage: You get what you pay for. I only paid $139 for the round trip, compared to $380 and up for other airlines. And for $139, it was A-OK. Do note before booking one of Spirit's super cheap flights that everything is an upcharge. Want to pick your seat? At least $10 each way. Want to bring a carry on? Something like $30 each way. Want to check in at the counter in the airport? $5. Want to check a bag?... Want a drink of water?... Yep, all additional charges. But if you can travel light and stand the cramped seating, you can travel uber-cheap. read more

Spirit, you have ruined my vacation for the last time. There is no way to sum up this airline other than with as trashy a statement that this dump of an airline is: Spirit, you SUCK. You changed my flight 6 times leading up to it, you never board on time, never leave or arrive on time. You seem cheap, but you're not. Your staff is trash. read more

What is everyone complaining about? Spirit is as-advertised -- No frills, you get what you pay for and pay for what you want to get. Simple, no? Spirit had the cheapest price by far for the flight I was looking for, and I was able to keep it that way by not having additional bags. (Purse shoved into backpack - check!) I nearly flew with Spirit once before, but the baggage fees made them more expensive than another airline; it's very easy to google them and find out what they charge and determine whether they're a good deal or not. Beyond baggage fees, the only differences are reclining seats (not a big deal for me -- If you're 6ft and taller, you might want to reconsider) and the 3oz soda / water / coffee you get on other airlines. As a comparison for international travelers, if you've flown easyJet or RyanAir, Spirit might even seem a little plush. :) read more

Spirit Airlines - Uff.. That looks comfy! - Airlines Near Me - Denver, Colorado

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Flight was cancelled! Delay after delay... The whole mess with Spirit started with an early am flight out of DIA at 10 am. I arrived with plenty of time & waited around like the rest of the heard. 10 minutes before our original boarding time, I checked my email only to find out we were delayed and hour... then 2 hours.... then another....when they finally told us the flight would be cancelled it was just after they announced the latest delay. Rarely did the gate attendant use the speaker to announce the delay, almost as if she didn't want to get yelled at, which I'm sure is a given in this line of work. What made the ordeal worse was the fact that the gate attendants wouldn't speak over the loud speaker, they were literally yelling. After announcing the delay, they told us we needed to go BACK to the ticketing desk outside of the security gates to find out what options were available for is. If they had told us there was a high likelihood of cancellation, I probably wouldn't be this upset bc I could have boarded a late morning flight and been on my way. The professionalism of this airline is in the toilet if you start noticing a delay or two, play it safe and book another airline ASAP!! read more

Spirit Airlines - my spirit experience!! - Airlines Near Me - Denver, Colorado

I really don't have too much feedback to give other than "You pay for what you get" The smallest seats and most uncomfortable plane I have ever been on in my life. Any human over six feet may deem it impossible to sit in ANY seat in the back of the plane. I was aware of the fees, if you are smart about the way you travel, then you have nothing to worry about, its just like any other airline. Would I travel with them again? Only if I got a deal similar to what I got on this last trip. My round trip flight from DEN-FLL was only $160 - bags included. AND I would need an upgraded seat - that would be the deal breaker! read more

Worst experience I have ever had with an airline. Spend the extra money and fly with a real airline. Half the kiosks are out of order, customer service is abismal. read more

Very disappointed - will avoid using Spirit in the future. I booked a flight a few days ago to visit a terminally ill family member. She ended up passing away before my trip and I asked if there was any way I could change my flight to attend the funeral instead. There is no way to talk to anyone other than the call center and apparently there is no true manager there who has any authority. Also, I asked for the phone number to the corporate office and was told they don't have it. Really?? The only option I had was to change my flight and pay and additional $450 on top of the $200 ticket I had already purchased. Instead I went on Travelocity and purchased a new ticket for $145 with United, but I will continue to fight this. Terrible way to treat customers. read more

Sometimes you just can't trust the general consensus of the crowd because there are always exceptions. I took a leap of faith and booked spirit to Chicago from Denver for the first time in my life. I knew reviews were bad and that many people didn't like spirit but due to its unbeatably cheap price, I just had no alternative routes. My one way flight cost around 50 dollars because I didn't bring a carry on, check into bag, or choose a seat. Spirit is all about offering you the bare necessities to get from point a to b and allows you to personalize all the accessories in between. When I got to the gate, I had some time to kill so I decided to ask the agent at the door if my friend and I could possibly get seats together. I anticipated her saying no or telling us we have to pay to do that. But no. Against all common beliefs, she not only put us in the same row, but also put an empty seat in between us AND upgraded us to row 2....which means extra legroom. What on earth? I guess it pays to ask things nicely. Phylicias service was beyond expectations and I was impressed by spirit airlines. This teaches you to not trust everything people say and try it for yourself. read more

Spirit Airlines - Row 2 so much leg room! - Airlines Near Me - Denver, Colorado

Everyone knows about the low costs that Spirit can provide but let me tell you what else they can provide you. On a recent trip, I was lucky enough to have the drunk lady boarding the plane seated next to me. Shortly after takeoff, she began trying to touch on me. I asked the attendant if I could be moved. Sadly, the plane was completely booked so I got to remain in my seat. Then if the sexual advancements weren't enough, she then threw up on me. YES leaned over and threw up on my lap. With no where to go, I had the privilege of sitting in her vomit for the rest of the flight. And if this wasn't enough, when we landed, we didn't have a gate. So ding ding ding, I got to sit in the vomit for another hour waiting for us to get a gate. To top it all off, they wouldn't even give me a bottle of water. Where else can one get customer service like this? read more

Okay Spirt. I wanted to give your airline a chance because of all the other bad reviews, I figured it might have been accidents for those bad reviews. But with my experience today I realized that this airline is just awful. All of the reviews are correct, and I would highly recommend NEVER taking Spirit Airline. They had me delayed more than two hours, all because they ran out of fuel due to the brakes being "too hot" and had to go back to the gate. This is ridiculous. Being a professional airline I would expect much more. Only take this airline if you're wanting cheap service and a 2+ hour delay! Never taking them again! read more

Spirit Airlines - Miniature tray that holds barely two biscuits and two napkins. Can't even fit my laptop on here. Small small space. No room for legs. - Airlines Near Me - Denver, Colorado

Spirit had the cheapest flight from LAX to Denver and was the only non stop flight. Flight was on time, no issues and we arrived a bit early. Families-they won't split you up so don't spend the money up front to reserve a seat, they will seat you together when you arrive, we traveled with my youngest daughter and this is what they did. Also, car seats and strollers are gate-checked for free. Also, a big plus, I nursed my baby on the plane without a peep from staff or passengers. Fees-there are no hidden fees, they are clearly spelled out online when you book your flight. Everything is cheapest when you book your flight, the fees for seat reservation, carry on and checked bags increases after you've already booked your flight. Interior-yes they are smaller seats but my 6'3" husband made it through the 2 hour flight. Seat next to the window was big enough for me to nurse my baby on and she fell asleep and napped on me for half the flight. Staff-never encountered one rude or incompetent person from check in to boarding to flight crew. Everyone was courteous and helpful. Great airline for families on a budget who only want to pay for what they need. read more

Spirit Airlines - Airlines Near Me - Denver, Colorado

Seats are fine, the interiors have been redone. Staff is great. Baggage is a-ok ~ good. Pricing is great. read more

Spirit Airlines - Airlines Near Me - Denver, Colorado

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If I could give 0 stars I would. I have never been a fan of Spirit Airlines, but this most recent experience has been the worst. The security lines at DIA were horrendous and it took and 1h45m to get through security. After sprinting to the gate, my partner and I made it to the gate 10 min before the plane was schedule to take off. When we arrived at the gate we were told that we were took late and that they had everyone accounted for. There were multiple people that were supposed to be on that flight that were delayed by security so the excuse that everyone was accounted for it invalid. The fact the they had closed the gate and were denying people the seats the paid for and had checked in for hours prior is unfair. Don't fly Spirit. read more

Might be the worst airline I've ever traveled on. Hidden fees and they charge you to print your ticket! Pay the extra to travel on a real airline. Their are pathetic and devious! read more

I had flown Spirit before but had forgotten past experience when I booked this flight.... I will not make that mistake again. When they say "bare fare" they are not exaggerating. They have transformed their planes into seats with little leg room, no pocket in front of you to place items (they are small bungee cord type things), seats don't recline and that is what you get for base price. I had forgotten that yes, you get a lower price, but you will pay extra for EVERYTHING else... seat assignments, carry on, beverages, snacks... all of it and they are not cheap. My original Vegas package with flights and hotel was $500. I ended up paying $160 more for seats and a bag. Finally, what sealed the deal was we were an hour and 1/2 late departing and no information was given to waiting passengers. It was pretty frustrating to continually have it delayed with nobody telling waiting passengers anything... nothing! So, next time I will shop around a bit more and pay a little more because it ends up costing that much anyway and hopefully it will be a better experience. read more

I cannot say how unprofessional this Airlines has been for me this is the second time within a year that I have used them the first time it was so unorganized there was two to three hundred people in line now today I come to the airport for my flight leaving app 6 p.m. I check in through the agent and they tell me that my flight has been cancelled till August 21st so that is 2 days giving me a refund is not acceptable with no call text or email until after I checked in with the agent... when you have a hotel reservation for 3 nights and you have show tickets that are non-refundable not to mention a car rental my advice to Spirit Airline just give up and shutdown read more

I would give negative stars if I could. I tend to fly with Spirit a lot since I take short flights from Denver to Chicago often and it's not always necessary for me to check a bag or bring a carry on so it usually ends up being cheap that way, but their customer service is HORRIBLE! Not only are their flights extremely uncomfortable, but they will do anything to try to scam you. On October 13th 2018 I was sitting in a middle seat on my way from Denver to Chicago and on my tray table there was a sticker saying that I was the lucky winner of something. I told a flight attendant and she said "Congratulations! You've won enough miles for a free one way ticket anywhere!" Which right off the bat sounds too good to be true, but either way it would be super worth it to me since I fly a lot and keep track of my miles. Unfortunately, all of the flight attendants were out of vouchers that day (realistically who knows for how long) which apparently would be needed to redeem the miles online, but they told me it'll be no problem and just to call Spirit and have them manually added. (Multiple people told me this by the way including two flight attendants and one spirit employee at the gate) The employee at the gate actually went to my online spirit account and said she had made a note on there saying that I had won these miles and they needed to be added. All I had to do was call.... right?! I got home to Denver and called them, of course waited on hold for a while, got transferred to multiple people, and finally ended up with "management" who mind you barely spoke English, in which they told me their sorry, there's nothing that can be done and I needed to physically have a voucher. Then she immediately tried to transfer me to a bank to sign up for a credit card. LOL. To my demise... I already have a credit card with these idiots. So that's even MORE of a reason why they should give me the miles that I rightfully won. Do not tell passengers that they have won free trips / miles if you are not going to honor that. Whose fault was it that the plane had 0 vouchers? Hire employees that CARE. I just feel like this is not something that a reputable and customer service based company would ever let fly. I always said, you get what you pay for with Spirit, but even this is low for them. Get it together or it'll just be a matter of time before loyal customers start taking their money elsewhere, myself included. read more

Spirit Airlines - The LIE of a winning ticket... - Airlines Near Me - Denver, Colorado