I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

booked a flight before the assigned seat policy and then had to pay over $700 so I could sit next to my 8 and 10 year old on the flight. will never fly with Southwest again. disgusting. read more

First time flying on Southwest for a work trip. MSP to DEN to OKC. We had a ground stop in Minneapolis because of winds in Denver. The crew was great at keeping people hydrated, fed with snacks and entertained. Like that they have assigned seats now and that was exactly why I never tried them before that. I would fly them again and would spend the money for the slightly better seats. read more

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Usually I don't have problems with SW. However they have been unreliable with on time departures. However when delays happens is a domino effect on subsequent trips. I understand stuff happens but come on.. everytime i fly in and out to Denver there's something. Since they changed their business model and became like the other main airlines...like no more free bags or open seating, their service has gone downhill. Almost every gate agent now asks for voluntary checked bags as they claim overhead bins are full. As I had a layover iMCO I was like ok I'll do it. I thought I was doing a good thing. I even asked the gate agent is there anything I need to do because I have a layover? No he says... it will meet you at BWI. The one time I dont put my apple tag is when they lose my luggage!! I arrive at BWI... it's 1 am. And everyone else got their bag except me.... They track my bag it's at MCO. My bag tag apparently fell off. The airport code tag fell off. Not cool. It took a day and a half to be reunited with my bag. However SW customer service agents over the phone were great. My bag was placed on the next flight out and they used like a courier company to deliver my bag to my house I did have the option to pick it u at the airport but it's too far. I 100% place blame on the baggage handlers at DEN. If you are voluntary doing a checked bag make sure you take pictures of your luggage, make sure the tags are secured and throw in an air tag. SW should limit the amount of carry-ons if they constantly need people to have their bag checked or lower their prices. SW did look out for me and issue a voucher for the inconvenience. read more

Why do people have to poo-poo all over Southwest Airlines! I think they're awesome, their service is awesome, and their prices are awesome for the most part. There are some remodeled sections that are nice and vibrant and bright and it's a comfortable place to sit at your gate before a flight. The Denver hub is nice in the fact that all of the gates are in the same terminal. Some are at the opposite ends, so it can be a haul if you're connection so give yourself time or be ready to run. And Concourse C food options aren't the greatest either. The Denver Airport could be better as that train adds so much time to getting to your gate from Security, but that's not SW's fault. read more

Southwest Airlines - Studying Aviation today - Gin and Tonic as a sleep aid! - Airlines Near Me - Denver, Colorado

Luckily, when flying Southwest from a different airport, I never have to worry about getting on the train to my next gate. I do always have a very long walk to my next gate I concourse C. My only issue is it always takes forever for boarding to start whether it be the gate agents having long. Conversations with on another, or having to wait on the flight crew to arrive. I've never once flew out on time in Denver. read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

Connecting flight to Ontario! Cushioned comfortable armchairs at the boarding waiting area ! Counter bar with charging ports on top !!! Another 737-Max8 aircraft this flight back to California!! read more

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Very unhappy about it, I was in the first section of boarding in row three. When I got there a pilot that was deadheading was sitting in my seat. It was bad enough. I had to pull out my ticket to prove that he was sitting in my seat, but the flight attendant who is standing in the row behind him, talking to him, got in my face about it.. when they realized he was supposed to be in row two... I got no apology or excuse me for the rude behavior by either of them. At the end of the flight when everybody stands up, he forced himself past me to get his bag that he had put in the overhead behind my row. Incredibly rude customer service and very scary that a Southwest Airlines pilot can't count to two on getting the right row for where there's an empty seat. That's all I need to say about this flight. read more

Service went way down choosing your seats bad idea that was what set this company apart from the rest

They are still using the old-style boarding method, and I love it. When you're an A+ plus, plus, premium boy, you like this just the way it is. We took off on time which was super early this morning The agent that checked us in the flight attendants, pilot well everybody was happy having a good time and took great care of us. Most importantly they delivered us safely. I guess the only other thing to add is the price was right. If those things go well on an airline you get five stars. read more

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Customers have to check own bags & then elbow each other out to get to agents. Agents are rude & lazy. Not the same customer service standards that built the airline. read more

what a pleasant ride returning home serviced by Southwest Airlines. First time flying first class in group one, sitting in row one, on a aisle seat, which was the best of the best to me. Spacious leg room, didn't have to worry about any carryon baggage taking up any leg room. Sitting in first class gave the opportunity to exit first, which felt all presidential, and I appreciate that. The service was top tier from the lovely couple who were flawless stewardess. I wish I could fly with them every time I fly. They were excited to be returning home as well. They felt like family. Southwest benefits defiantly seems a bit better than United. Giving my experiences over the years. read more

Came here few times so far and usually frontier is known for delayed flights but my flight to Austin was 20 mins earlier than the scheduled time!! Maybe customers were on top plus their service was quicker?! But it was good for me! :) Keep up the good and fast service! Cheers read more

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The Customer Service is absolute garbage. My mother needed a wheelchair and I was going over seats with the operator. When I asked to speak to a Supervisor she just kept repeating herself to me and I politely said " I heard you already and I've already asked to speak to a supervisor on this recorded line" she barked back and said " you are disrespecting me so I'm disconnecting this call now" and she hung up on me after I had waited 55 minutes to get someone on the line. Do better Southwest! Hire competent people who actually give good Customer service instead you have bullies working for you! Wasting my time and energy I got a headache and calling back to complain about the rude over the top, lying operator! Thanks for the migraine! read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

They went from my favorite airline to by far the WORST EVER. They are constantly ripping people off, raising prices, taking away perks, now it does no good to fly with them because they're almost twice as expensive as everyone else. This airline has gone to complete garbage. Rude gate agents make it even worse. Going back to United after this trip, totally sickening. read more

Still a happy customer and Rapid Rewards member. Despite the changes (slowly phasing in), flying Southwest is still my first choice (Rewards benefits alongside the Rapid Rewards Card still prove to be favorable). One recommendation I cannot stress enough is to download and use the Southwest app. It is very helpful, especially when schedules, along with any associated boarding times and gate changes occur. Don't miss out on these important updates because sometimes it is hard to hear these announcements at the airport (if they do announce). The Southwest app keeps everything organized and up to date (IRT). The pilots and flight attendants on our DEN to LAS trip were fun and funny and the gate agents positive attitude and humor made the boarding process efficient and stress free (this was the flight that experienced the schedule changes galore!) Job well done to the Southwest crew at DIA. read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

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This airline is really good at delays. 5 flights in 8 days and i didn't have other good options for the regions i was traveling so i booked Southwest They had 4 delays and some of them were maddening. Ill be pursuing other plans from here on out! read more

Love Southwest! Their staff are always friendly and comical. One of our flights were delayed at the gate due to weather and the captain came out to explain why and apologized repeatedly. Great seats, friendly staff, nothing but good things to say. read more

We had no issues with planes's or staff on the planes... The two planes we flew on were new and the on board staff were friendly and efficient..... Our only issue was on the ground in New York.... We were almost to the front of line to drop off our luggage... a staff member came from outside.... He closed off our line..... and instructed us to follow him a good distance outside‍‍‍ He also let us know that he excepts tips.... You would have gotten one if you hadn't taken so far out of the way.... read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

I always enjoyed my Southwest flights. They're (usually) pretty much on time, efficient, friendly, etc. I love their free baggage policy (one personal, one carry-on, one check-in). I am sad that check-in baggage are charged now. I am undecided yet about their new seat selection policy. That might change how early people line up and how efficiently they get people boarded per flight. Or it might not have any effect at all. That is yet to be seen. read more

Switched flights multiple time. they have overbooked my flight the last 3 flights I've had with them and made me reschedule.

Southwest airlines has finally found the need to increase prices to match the competition. That fact, combined with the never ending construction at DIA leaves them with a few bugs to work out (kiosk check-in and bag check that mostly do not work caused the Customer Service line that had at least 30 people on my last visit). Their saving grace is that every employee that I have encountered has been super helpful and friendly. More than enough to make up for management's greediness. read more

My round-trip flight from Vegas to Denver Colorado, flying Southwest, was great! My Southwest flight leaving Denver Colorado was flying out of Terminal C from the Denver Colorado Airport. Right now, there is a lot of construction on-going in the main terminal. Going through a security check-point to get to the Terminal C gates took about a full hour, including going through their terminal transit system. The C gate is the last gate from A and B. Southwest offers complimentary soft drinks, water, and coffee. They recently changed their snack offerings, too! Some of the snacks include pretzels and chocolate brittle! My flight was scheduled to leave around 6:10 P.M. on a Tuesday. Boarding was on time at 5:40. There were a lot of open seats on the flight to Vegas. The Southwest team had to rearrange some customers who sat in the front to other seats on the plane. This took a little bit of time, but we still arrived early in Vegas by 25 minutes! The flight was smooth with no bumps! read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

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Southwest Airlines was so very good years ago. They did everything in their power to accommodate their loyal base of customers. That clearly is no longer the case. My wife and I are scheduled to fly out of Denver tomorrow. It would cost Southwest nothing to switch her seat from the flight to Chicago Midway from Denver International Air that leaves Denver at 8:35AM to my flight that leaves at 5:55AM. The current price is exactly the same. However the new and the opposite of improved SWA insists on milking a senior citizen couple for another $178 to make the switch. If they continue to refuse, I'll drive home to Lockport, IL then drive back to Chicago Midway Airport to collect my wife in the afternoon. It's nothing short of senior citizen abuse. Shame on SWA. When I called and could not get through to the very unpleasant "understanding" customer service agent, I asked to speak to a supervisor. I then received a call from a different agent, because supervisors don't talk to customers directly! Shamefully yours, John K. Peterson, Sr. read more

My flight was really good! Amazing service! DO NOT SIT IN THE VERY FRONT!! There is no cup holders or table! But other than that my flight with Southwest Airlines was really good! read more

Southwest Airlines - The plane next to me - Airlines Near Me - Denver, Colorado

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The Flight crew of Southwest were very cordial and nice. But some of the passengers on the flight were rude and walked all up and down the aisles. Very loud. Chris and Steven from Customs was very helpful and assisted with our Flights back from Cancun. Also, some people who worked at TSA pre-check can not speak English ( small Indian lady) directed passengers to the WRONG GATES!! read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

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I'm not a fan of Southwest Airlines. This is the second time I've had to fly Southwest in 2025 and the second time I've dealt with flight delays. I'm also not a fan of the seating situation. It's like a cattle call! read more

It's very rare I write reviews, but what I experienced with Southwest's new boarding process warrants a REALLY bad review. I've been flying Southwest for decades for business and my experience up until now has been nothing but exceptional. Not any longer!!!! They took a differentiating boarding process that has been working since Southwest's inception and RUINED it. I have A-list preferred status and normally board between a-15 and a-30 and never, in over 20 years, had issues with my bags being above or across from my seat. Now I select my seat assignment within the first 3 rows and can't get my bag anywhere within 10 rows behind me. Defeats the whole point of preferred status and I was around the 70th person to board the plane. I don't know what executives were thinking making this terrible change. They need to be fired!!! Southwest has been preparing for this change for over a year and could have modeled the new boarding process to address these issues. The fact that executive management executed such a poor change to their company is a huge indicator of Southwest taking giant step backwards. Unfortunately I can't support a company that makes such poor decisions and will no longer be a customer. Sad day for a frequent traveler and very loyal Southwest customer. Shame on you Southwest!!! read more

They advertised if you sign up for the credit card and spend a certain amount you would get 50000 bonus points on ur card after a few months. Its been a year and i called in and they told me they gave me 10000, i spent well over the required amount. They told me they wont fix it. I will be cancelling my card after this trip. read more

I can't sit in a row that has no one in it and have to sit in a middle row squished in between people. Never flying you again!

The seats are cramped unhygienic and the system of getting the plane fueled and ready to take off before people board like a usual airline they can't figure out how the fuck to fill their planes with fuel so if you expect to make it somewhere by a certain time you can forget it why we boarded an hour early when the plane wasn't ready? Beats me! I hope all the flight attendants and pilots die in a burning pile of shit read more

Southwest Airlines - An example of people lining up at the bathroom before the plane has even taken off!! - Airlines Near Me - Denver, Colorado

Never again. Flying back to Burbank from Denver today and the gentleman who weighed my checked bag said it was 3 lbs overweight. I would have to pay a $100 fee or remove some things from my suitcase and put it in my carry on. A long line of people waiting to check their bags watched as I opened my suitcase and one by one removed jackets, sweaters and put them on the baggage weight counter until it reached 3 lbs. Same bag flew from Burbank to Denver with the correct weight and nothing was added to it. Embarrassing and I've never experienced this before on any other airline .. Boooo Southwest! read more

It is a very busy day here at Denver International Airport and our flight and gate keep on changing back-and-forth, but the flight attendant and customer service representatives are so helpful and guiding all of us to which is the proper gate. Very convenient escalators help you get to other areas quickly. read more

Fantastic customer service. I'm ready for my next flight! I haven't flown anything else in 8 years. read more

Southwest Airlines - Airlines Near Me - Denver, Colorado

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I as a medical traveler have to go through more than enough to feel like a local & give support to my collegue being new to traveling via text message for this flight attendant to treat me like I was some type of criminal for not paying attention to her in her speech of repetitiveness and have me switch seats or else .. . It wasn't fair and I abide but shocked. Some people shouldn't have the right of authority...Just because they feel privileged. Other people might be going through more. read more

This woman at Southwest in Denver just walked up to me LAUGHING saying hahaha we use To let people with "oversized" (suitcase was under 40 pounds!!!!) fly without a fee but we're going to charge YOU the $235 and said it with a smile. I flew out of Houston, where I could have left the bag, with no fee, no problem, then get to the Southwest in Denver and this woman ENJOYED coming up and charging a single mom traveling with a 2 year old $235 on the spot while saying numerous times that they didn't charge others the fee. Southwest is disgusting and I will never fly this airline again. This airline use to have FREE bags, and then it's $35 for a normal bag, then you charge me on the spot at the airport GOING HOME WHERE I CANT LEAVE THE BAG, 8x the rate!!!!! The most disgusting behavior from this woman I have ever seen. Southwest should be ashamed. read more

Southwest Airlines - Woman who said she didn't charge others $200 but was going to charge me. - Airlines Near Me - Denver, Colorado

I literally had authorized pre boarding and the front counter clerk Bobbi told me wheelchairs first. I know this. I travel weekly. Then twice she told me to move out of line and allowed other pre boarders not in wheelchairs before me. She treated me like a child. Now listen I don't take advantage of things, I am a responsible citizen but I feel pressed to explain to southwest admin my situation: I just had a procedure in my foot to reduce a tumor and it is painful...not that it is any of your business and my privacy is being challenged now. I was able to get the front row to have the room to elevate but not without enduring ridicule. read more

We love Southwest Please go back to two free checked bags Please keep open seating We have traveled with southwest for years and everyone I knowl uses them PLEASE GO BACK TO TWO FREE BAGS read more

Good day, I definitely want to say that my flight from LA-Denver was very good. I had the pleasure to be served Amee the flight attended helped me feel comfortable and welcomed. But the most amazing experience was that Amee was a prior Dallas Cheer leader..... AWSOME!! all the crew where amazing plus the pilots did a good job.. keep it up and I will fly again. Thank you, Robert Bello read more

Southwest Airlines - Amee and myself.. beautiful woman and good heart. - Airlines Near Me - Denver, Colorado