A few quick points. 1. Service was great and everyone was very helpful, thank you all! 2. If you need emergency service, Passports can be picked up after 2pm once all required documents are completed. 3. The business name on Yelp should be changed. Colorado Passport Agency... You're the Department of State, a federal agency, not a State Agency. Maybe "Passport Services, US Dept. of State". Just a suggestion. 4. Lastly, to the young male security guard who acts like he's on SEAL Team Six. Bro, stop wearing skin tight shirts. You're not impressing anyone, I was embarrassed for you. That's it, keep up the good work, thank you! read more

Colorado Passport Agency - DJT on the new Passports - Passport & Visa Services Near Me - Centennial, Colorado

Really impressed. My son and I have been planning a trip overseas since January. His passport expires after our return. I didn't realize that it had to be valid for six months after return and we discovered this a little more than two weeks before departure. We got an appointment and had to fly to Denver to take care of this. The agency is in a really nice area heavy on office buildings. The staff were very helpful and friendly. We were able to get his passport same day and enjoyed killing time at the outdoor art museum. Not at all what I was expecting. Very happy with the service and the ability to get this resolved before our trip. Oh and helpful tip. If you're flying in/out of Denver don't make your itinerary too tight. We fly in the night before and had a flight out the next evening. Since the same day passports are picked up at 2 I was glad we didn't schedule it too tight. There's plenty to do in the area while you wait and DEN is only about 30 mins away. read more

Came here recently because my passport just expired and I needed a new one due to a last minute international trip. I logged on the website was able to snag an appointment easily. On appointment day I arrived to the building and it was easy to find a parking spot. There was virtually no line and a few minutes wait just to do security. Once I was in I was able to drop off my papers with 15 minutes. I was in and out from starry to finish in under 30 minutes. I was so impressed! They are hardworking and efficient! Thank you to the team here for all that they do. read more

Must have an appointment before you go in person at the passport agency in Aurora, unlike several years ago. They seemed understaffed & overworked. Make sure you read all the requirements & take all pertinent documents, including your latest passport. It was so busy that I ended up driving to a Post Office near me.(P. S. not all PO's handle passports & the PO's also prefer an appointment, but they were very helpful & less hectic. read more

I recently came here with my friend to renew her passport for our trip coming up. I was also here back in January with my mom to renew hers too. I distinctly remember coming in a week or two before the inauguration and seeing Bidens' photo on the wall and thinking to myself, "I wonder what Trump picture will look like." And while I don't particularly care for either party, I understand why a federal building displays the picture of the current president. To my surprise, when I came this week, the picture of Biden was down, and there was no picture of Trump in its place. If you can't remove your own political personal beliefs at your place of work while working for the federal government, maybe you shouldn't be working for the government to begin with. It's unfortunate the division that is felt even at the passport office. It definitely left me wondering about the integrity of the administration running this office. Do better. I will say the employees that I did interact with were very pleasant. read more

Best government agency experience ever! Was actually finished before the scheduled appointment time! Arrived back to pick up passport before the scheduled time and was able to pick it up. Staff were friendly and accommodating. Please add offices in more major metropolitan areas. read more

I was at the Aurora Colorado passport office this morning 6/18/25 From 8:15 A.M to 10:00 A.M. the Metal detector goes off no problem going through security in the morning they pass me through two new knees I have to go back in the afternoon to pick my passport up i get there at 12:23 P.M. to go through security same security staff on duty as this morning the metal detector goes off again then this security guy tells me to lift my pant legs so he can check my knees not his job and i really mean not his job to check my disabilities or My Catheter other security personnel that were on duty that helped me in the morning told him to let me go through that television they watch must turn some of their brains into mush the television they watch needs to go or that security employee needs to go all i know is he used to work in California and must have gotten a very low job performance appraisal and got hit in a Federal rif and got a job offer at the Aurora Colorado Passport Agency Well it is time for him to start looking for a new job read more

WOW WOW WOW! We were in and out in under 30 minutes. This was such a positive experience that we never expected. Everyone was kind and friendly which blew us away! You never get this kind of treatment at government offices! Big kudos to everyone at this office for making this an efficient and great experience. We booked a last minute trip and didn't realize out little girls passport was expired. The online process was easy, and instructions were clear. I was able to make an appointment through the website and print out all forms and instructions to take with us. I We needed our passport renewed in less than 2 weeks! . We came in on a Friday and were told we can pick it up on Tuesday!!! Awesome! read more

Everything went well. I was expecting the DMV type of service with long lines and staff who would rather be working elsewhere, but instead I received a world class customer experience. If you need help with your passport, this is the place to go in Colorado. read more

Such a huge waste of time, live 2 hours away but I have to come back 5 days from now to get my passport because they wouldn't do it same day for me because I live just under 100 miles away. Could have given me an exemption so I could wait and get it today but nooooo they wouldn't do it. Handicapped waiting for surgery and now I have to cancel doctors appointments just because they couldn't understand that and want me to drive 2 hours back here. That's on top of all of the people pushing past me while I got patted down because of my metal hips setting off the detector. If I knew they were going to screw me like this I would have just gone to a passport service and paid the extra 100 dollars to them instead. Literally every time a day involves interacting with federal employees in any capacity, it's going to be an awful day. read more

I had a brother in law loose his passport at the airport on Saturday on his way to Mexico. United personnel told him about the local agency but had no detailed information on passport replacement. We immediately called the National number. Since he had a flight that was delayed due to circumstances they scheduled him for 8 am Monday. YOU NEED new passport photos to take with you. Also need drivers license or government issued ID. We had taken picture of original passport before trip so that was helpful to have printed a copy of picture. Walgreens provided photos for $16. We arrived 15 mins early as suggested and were 6 in line. No food or drink allowed in office. You pass through security. There is paperwork to complete. All employees were friendly and helpful. After paperwork and payment processed we were told to return between 2-3 to pick up new booklet. So NO flight can be booked before 4 pm on day of appt due to having to go back to pick up after booklet printed. Hats off to efficient process with the agency. REMEMBER need appt before you can get into agency. Call National Passport #. Good luck. read more

Great and quick service. Especially for a government agency! I was very surprised and impressed

I have been trying to get a hold of someone for days! I leave March 21st and my passport still says in process from my online renewal since January. It's been 7 weeks. I paid for the expedited time and the 1-2 day delivery. My trip can't be refunded. It's frustrating when you can't even speak to someone because the line is busy or says can't take my call at this time. I am out of options now and getting nervous. They is no call back option and if there is please tell me how because i've been through the phone system so many times. Today I stayed on the line for 4.5 hours and it hung up. I know it's not this specific locations fault but I need someone to help. read more

Our visit to the agency offices was, hands-down, the most pleasant experience we've ever had at ANY federal government agency! From the first security officer to the agents at the windows, everyone was very courteous, helpful, and even jovial! If you have need of expedited passport services requiring a visit to this office, you can expect efficient, courteous service with a smile. Tip: be at least an hour early for your appointment. We got in early! read more

This passport agency was very clean and fast, they have taken lots of COVID 19 procedures and keeping everything organized. read more

Colorado Passport Agency - Outside - Passport & Visa Services Near Me - Centennial, Colorado

The people here were so friendly and helpful. I received my passport very quickly as well.

Great office, efficient, friendly staff and very organized! It has s best to make reservation before you come in but walk-Ins are available as well. My daughter needed to update her passport and we Drove from Vail to Denver but since they get had made reservation it was easy and fast. Great job !! read more

Colorado Passport Agency - Passport & Visa Services Near Me - Centennial, Colorado

Edit: changing this to 5 stars, because once I finally got through on the 1-877 line and my daughter's application was marked as a volunteer work/humanitarian aid trip...her passport was printed and mailed to us in time for the trip. Grateful! My daughter's passport has been at this location for over 6 weeks. She is hoping to go on a mission trip to Belize with our church youth group which leaves June 24. My Congresswoman has contacted the agency with no response back. This is not a vacation that can be rescheduled. Please help! Locator ID 174481751 read more

I have been trying to reach ANYONE in the passport agency since the beginning of march. This is the most difficult facility I've had to deal with when it comes to any government agency, DO NOT RELY on these people. The best thing to do is reach out to your congress representative and they can help you out. The state department needs to figure out whatever is going on with the phones and needs to become something people can count on. read more

Hi, I Applied for my son passport on 27th March, received a letter asking for additional supporting documents, all requested documents were submitted and received at the agency on the 20th May, we submitted expedited service and now its been 3 weeks since everything was submitted but status is still showing in process, what can i do to get amore accurate status and to confirm that the agency received all correct documents. read more

Quick service and great customer service. If you make sure you have everything you need before going in, you should have no problems. Was able to get my passport in two days. Hassle Free. read more

Rating based on person being prepared with all necessary and properly filled out documents. They get you in and out pretty quick if you have everything ready. read more

I am trying to renew my passport and I can get ahold of anyone. I have an emergency and need to get my passport. I payed some secondary business already and got scammed $700. Can you guys please help me set an appointment. I have to leave on the 20th. Please. Only reason I did a 2 star so you guys would see it. read more

Beyond stressed. Traveling in 5 weeks. Last minute travel because my husbands health is poor and may not be here in 6 months. I Thought having passport expire in 2023 was ok but it's not 6 months passed last day of travel. Too late to process 4-6 weeks and too soon to call for an appointment for 2 week processing. Nothing in between. Really anxious about there being an available appointment. Why can't an appointment be booked now for the two week period prior to departure to easy the stress. I gave 5 stars because I'm crossing my fingers it will be ok... and that I don't have to fly to another city $$ to get an appointment 2 weeks prior to departure. read more

Carol king was so pleasant to deal with- happy & extremely helpful . We were rescheduled due to snow & apparently person I spoke to scheduled for a week after... not today but we were fine without it as we arrived early. At the final window Robin was just as friendly. This experience was much less stressful then I anticipated as I had my paperwork all ready, and required forms of IDs. Checked in at 8:40 after top security screening and was out by 9:06 am! Picking up on Thursday!! Woot woot truly could not rave about this location, it's customer service & efficiencies. Thank you!! read more

Omg these people are AMAZING! Start to finish, this was by far the best experience I've ever had at a government agency. I arrived at 7:15 and got in the queue. I had a passport in my hand and was walking out to my car by 9:30. Not only are they fast and efficient, they're friendly, compassionate, and actually try to put stressed people at ease. I can't say enough great things about these folks (especially after dealing with the passport office in Atlanta...yikes). read more

Getting/renewing your passport can be a real pain, but this place makes the process so easy and stress free! First of all, I'm really happy with the customer service here. I talked to three different clerks during the whole process of my passport renewal and all of them were awesome and super friendly! I came here on a Friday afternoon without an appointment and the wait for everything was not long at all. I was pleasantly surprised with my experience. I am a flight crew member so it's kind of hard for me to make time to come and do these things and the clerk who mainly helped me made sure that I got taken care of right away. I was able to get my passport within two hours. I can't guarantee that anyone will be able to do this, but I am definitely appreciative that they were able to do this for me as I had work that following Sunday (and needed my passport). The location is very clean and well organized. There are many seats for waiting. I was kind of expecting a dmv experience here, but this is definitely stress free and easy compared to going to the dmv! Thanks to the awesome workers here for taking care of me! read more

Definitely recommend this Agency if you want your passport fast and get helped by great people! It was my first time at this agency. I came with all my documents and I was worried I might not be able to complete the process. Security officers were very nice and professional. And I was helped by Rechonne she was above and beyond great customer service!!! Not only her but her whole team as well as the manager. Seeing people smiling while being helped by these agents at each window satisfied me so much to be in this building. Then 2hrs later I got my passport book!!! Thanks you guys for great service!! Appreciate you all! read more

I booked us a flight to/from Colorado (from the bay area since there were zero appointments in SF/SEA/LA/SD/PDX). I showed up on the Friday before we were scheduled to travel to Mexico. The workers at the agency are amazing. They use a little humor, alot of professionalism and they execute! Got our passports in our hands a few short hours after getting there. Make sure you have all items that are on the list for a passport and you should be set! So grateful to this team of individuals for helping expedite our passports and turn it around so quickly so we were able to make our flight back to the bay area. read more

3 days before leaving for Alaska this summer, my husband and I discovered that his passport had mysteriously disappeared from our "safe place." For the 12 hours we were going to be in Canada and to board the cruise ship, we both had to have passports. There might have been some tears, some yelling, little waves of nausea. Thanks to Google and Yelp, we found this office in Aurora. Most government agencies are staffed by people that are used and abused by the general public and as such tend to not be overly friendly. That was not the case here! My husband got a really nice employee who looked at our travel itinerary, collected the totally reasonable $170 and told him to come back the following day after they printed his passport. He drove down the next day and the following day we left for our trip! Such an amazing service to have here in Colorado, especially as there are few offices in the country who can actually print a passport, let alone with a day turn around. read more

Denver office won't accept walk-in applicants, and their phone number 877-487-2778 is chronically busy (i.e. they're not taking calls).

I was expecting a nightmare. Really, of course I was - this is a government agency dealing with people that are in a hurry. It really couldn't have been better. Really friendly and efficient people who just get the job done fast. I am very impressed. read more

The staff at this office is absolutely amazing! They are working under extreme pressures since the pandemic which could cause for some resentment but no, the exact opposite. Everyone was helpful and kind. I needed an emergency passport because my mother recently died. I was concerned that I wasn't going to make it because of my lost passport. Everyone from the information desk, who gave me a tissue to wipe my eyes, to the ticket counter person who finalized all my paperwork was kind and supportive time. I even offered to bring them back coffee or food and they all declined and said they were just doing their job. More places should learn from them with such great customer service. The process was quick and easy, they guide you every step of the way. I can now stop worrying... thank you! read more

I'm not understanding the system. You MUST travel within 2 weeks in order for them to allow you to set up a renewal application and if you qualify, sorry no appointments available. What are we supposed to do then? I qualify to renew but you won't let me and we HAVE to leave the country for a medical emergency?!?!?!? HELP!!!! read more

Worthless! Received only passport card but not my passport. I leave in 5 days! I renewed 4 months ago. Can't talk to anyone. Yelp response from the Passport Agency says leave a call back number, but that is never an option. The Aurora phone number listed in Yelp is no longer in service. Lots of people need good jobs, so please hire people to help travelers get their passports. Pathetic!!! read more

My son is going on a Mission Trip to Mexico his date of travel is June 10. I applied a month ago and paid for expedited service and overnight shipping. I called the 1 (877) 487-2778 at 2 weeks and 1 day and was told to call back within 14 days, called again and was told by the representative that my sons application had been updated with his date of travel and that his passport is urgent due to travel for mission/ humanitarian trip. I was also told to call back if I did not have his passport on June 5. Well it's now it's June 8 and I don't have it. His flight us scheduled to leave on June 10. He is going with his youth group and he is so anxious about not having his passport yet. Locator ID 174629323. I would appreciate any help I can get. read more

This agency completely failed me. 13 weeks waiting for passport, contacted state senator, got push forward a little bit to the point where it got printed. It has now been "approved" for 96 hours and has not shipped. Thanks a lot for making me miss a huge chunk of my honeymoon. read more

We flew in from California because there were no available appointments in the whole United States with the exception of Denver! When we got here, we were treated with so much care, respect, and understanding about our emergency situation. From the secretary, the guards, and the manager, they were all amazing. I feel so blessed to have been treated with such kindness from this agency! They really went above and beyond! Special thanks to Ms. Rechonne who made the process go smoothly! She was a life saver! I will always remember her warm gentle soul! read more

5 hrs a day on the phone holding have gotten no where. Waiting 2 mos to tell me they need an additional doc which I have overnighter to them for my 2 Lil girls that maybe only 2 not able to go out 13 family members. I rushed a judge to get an emg motion and here I sit and wait with no answers. Everything done by snail mail never emails to tell you anything. I knw we are not the only ones but we submitted on xmas eve..it's now 3/17/23 what's really goin on..jee. and now I just got a emailed letter stating need copy of Dr lic and guarandian ship paper work notarized that has already been sent clearly they have had all of this info on file and still won't process.big ? Why didn't they req all info at once? Everytime I turn in one thing they ask for another unreal and disappointing..how can they not accept a sealed notarized copy of a judges order.. read more

The appointment-setting system you have in place is a NIGHTMARE!!! I waited on line for nearly 2 hours, only to have the agent hang up on me when she didn't immediately hear me. Then after another hour wait, I talked to a woman who was extremely rude and gave NO helpful information. She said she can't make an appointment until two days before my flight. Assuming I can actually get an appointment two days before my flight, I would have to fly to Denver to make the appointment, and what are the chances of that working out? I am extremely frustrated. After-the-appointment edit: The on-site visit was great. They were efficient and friendly. I still stand by my comments on the experience I had setting up the appointment. I spoke to 4 different people. One hung up on me before I could even say anything. Another was completely clueless, stating that I had to wait until 72 hours before my flight before I could even make the appointment (clearly she had no idea what was going on -- she was also rude), the third and fourth people were nicer. But they were limited by the rules and rushed to get me off the phone before my questions were answered. It's clearly not the fault of these people. It's the fault of the agency assigned to receive these calls. I suspect it's a third-party agency that has such stringent KPIs and low pay, that this is what you can expect. This really needs to be fixed. read more