Juan came and determined my pump was dead. They took the pump with them. I didn't hear back from…read morethem for 3 days. I texted and called and nothing. Finally day 4 with no pump they said "we'll get back to you". Here we are 6 days later and still haven't heard anything. Stay away!! The worst customer service ever. And they are extremely expensive.

we just closed our pool with JUAN and crew. Best experience…read more If you need a great pool company please call them. Carol in Copiague Harbor, ny

My pool was installed 12 years ago by the team of Steve and Mike. It continues to provide…read moretremendous enjoyment to my entire family. They always comment how nice the pool liner feels on their feet as opposed to gunite or cement. Over the years, I have required items to be repaired which was accomplished with pristine service. Most recently, I was offered an upgrade to my phone remote access. I seized the opportunity. I control all with the aiming Logic App. It also includes light shows, which was another upgrade. I have to admit, friends of mine with pools do not have the same bells and whistles on their pool as I have although paid many times more. The team of Patty, Steve and Mike are such a pleasure to deal with. I give them my highest recommendations. Before you make a final decision on your pool, call Steve. Btw, they set it up such that the maintenance is very simple or should I say almost maintenance free except for cleaning. Chemistry balance also very easy, as needed. It is a pleasure to wake up every morning and see my pool shining in the sun. They indeed "build pools right"

I wrote my first review in 2017. It's time for a follow up review. During the Pandemic, with time…read moreoff from work and everyone having a pool installed, i started to appreciate even more the great vinyl pool installed by Steve and Mike and company. I became a local expert in pools and quality products all learned from Bilt Rite. I remain extremely please with the highest quality equipment recommended to me which continues to allow me to be maintenance free. I do it all myself, except for opening and closing procedures. The quality of my neighbors' pools, although paying much more, was highly inferior and certainly not user friendly. I can control all from my phone, having installed an Aqua Pod and Modem. Sure beats going out every time to turn on heater or filter. As far as service is concerned, when something goes wrong, unrelated to the installation, they will definitely take care of it to perfection. I recently needed a "board" replaced. It was done with the utmost care and professionalism, coming back a second time to ensure it was fully operational. It was also followed up by the office to ensure all worked out perfectly well. There might be a rare occasion of an unsatisfied customer with customer service. I can only tell you that I have never experienced anything but the highest level of service and getting the job done always. Any issue related to pool function is always cared for promptly. If it can be done over the phone then it will be communicated in that manner, otherwise in person. I wish to highlight the main person in charge of customer service, Patty. Her responsibility is huge. She is in charge of keeping everyone on time with their opening and closing of pools, new construction schedule, rare issues with pools that need attention. She does it in the most professional manner. She answers all emails and phone calls in a very timely way and always get the job done. Just remember, when you show respect and professionalism, you will be treated back the same way, to your highest level of satisfaction. I would like to close by saying they know everything about vinyl pools. They have decades of experience. They do not do gunite pools and have therefore developed an expertise in Vinyl and its associated equipment. If you want your pool "Bilt Rite" then call Steve and Mike and Patty at Biltrite pools in Commack.

The owner Bruce built my 40ft X 24ft L about 30 years ago. Great job then, great service now…read more Since then...liner at 28 years. Beautiful job. Came last week to service drain cover. GREAT SERVICE! Guys are comming to close pool in a week...before possible hurricane. Bob their service manager very nice and runs a good ship.

Modern Comfort installed our in-ground pool 06/24 . They gave us a timeline and delivered! We are…read morevery pleased with their work. We also had a loop lock cover installed. Bob was one of the nicest professional, patient person to work with. He worked with our timeline while we did our coping. This company worked with our budget and made it happen. We dealt with other pool companies and modern comfort came in under almost 30,000 cheaper for the same pool and measurements!! Thank you Bob and your company .

They come as scheduled. When service is needed between regular appointments they come usually the…read moresame day or no later than the next day.

Excellent pool service company always there to help and very reasonable prices for all your pool…read moreneeds, replaced Hayward filter for me last summer. Offered excellent info to me over the phone to get my pool system back up and running correctly in the spring at start up, I do my own servicing but when I require assistance I always can count on White Rapids.

Highly recommend! Long Island Pool and Patio were great from start to finish. They have a great…read moreshowroom with many pools on display outdoors. This was helpful in choosing pool liner and patio colors. We had a brand new pool installed in 2021. They turned our backyard into a paradise. The whole process was completely smooth and hassle-free (from dig, build, leveling, patio, slide, fire-pit, and waterfall installation. The communication on this project was excellent. I never felt unsure of what was happening and what to expect. Every single person that worked on the project was hardworking, knowledgeable, and professional. As a side benefit, we also found everyone to be friendly and very willing to give advice and recommendations. We appreciated this because we are new to pool ownership. They use a software called Basecamp to manage the project with all pictures, files, and people working on the project. This keeps things so organized. We had just a few items in a final punch list and those were handled in a timely fashion. Extra shoutout to John Burns who helped us with our beautiful patio and landscaping suggestions. You will not be disappointed. Thank you to Michael and Joseph Dominici - you two are pool gurus, your knowledge and experience show through everything you do and with everyone you work with. Donna, thank you for taking care of the permits and keeping everything on track, and quickly replying to any questions we had! Tom Chalmers, thank you for doing a great job and sharing your expertise. THANK YOU TO ALL! We will always recommend you to our family and friends looking to get a pool.

Couldn't be happier with our pool! Got several estimates, but Long Island Pool and Patio offered…read morethe best completely customized package to meet our needs. Completed on time, customized the way we wanted. The software they use allows you to have a direct line of communication with virtually hourly updates. Billy was on top of every single detail. Highly recommend Long Island Pool and Patio!

Great selection and service. Always helpful with all our pool needs. We @ Stone Creations of Long…read moreIsland thank you !

STAY AWAY FROM THIS POOL COMPANY. I called to get a filter warranty issue resolved on May 4th, and…read moresaid they had no other availability and had to schedule me all the way out for June 6th. I accepted this appointment as the other pool companies on the warranty list for Hayward told me that they did not do warranty assistance (wtf?!) The pool doctor called me this morning on JUNE 2ND to tell me that they don't do warranty assistance either, even though they are also on the website for Hayward filter warranties. What an irresponsible and sorry ass company. Go somewhere else.

It says it in the name, 5stars!! The service has been very professional, kind, and accommodating…read morethroughout the last 2 years of my experience. My pool has never been so clean so fast. Dave and his staff are the most down to earth people and provide honest expectations. They came highly recommended and definitely exceeded my expectations.

We were just physically threatened threatened by David of 5 star for not paying a bill for services…read morehe rendered that were not asked for or needed and accomplished nothing. My wife who was home alone is still shaking from the experience. Be careful of this man, he appears to be unstable and dangerous!!!! he does horrible work and is totally unreliable!!!!!!!!!!

I'm a New York City contractor. I know what it takes to run a job right, and Sweeney's ran mine…read moreright. Joe handled the consultation and construction. Kenny, the owner, and Anthony, the manager, were on it from start to finish. Timing was on point. Execution was flawless. Promises made, promises kept. Nothing's ever perfect, adjustments were made, plans were modified as we went. Every single time, they handled it without me having to chase anybody. I'm enjoying my pool and wanted to give credit where credit's due.

**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.