Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

What blew my mind was the fact that I had an 8am appointment. He rang the bell, I was slept like a…read morelog but when i got up at 8:10am, he started cleaning my pool anyway!!!! The average person would've said "They didn't answer the door, so I'm out!" Derek was very knowledgeable about pool care. He's patient when answering questions and his rates are very decent!

From the owner: we offer weekly pool maintenance as well as all equipment repair and much more…read more professional closings available

Mike and his team are great. even went above and beyond when i had last minute calls for…read moremaintenance. they also come right before opening season just to come by and "check on the pool". already have him scheduled for this year!

Needing a Power Vac for my POOL ASAP!…read more Finding the right people that will pick up the phone & charge a responsible price is hard to come by! I got extremely lucky and found Mike's Pool Care. Mike & Robert were on point. Once a appointment was made, they arrived on time & the service was dead on. They power vac & scrubbed my pool till it was perfect. They even added chemicals as part of the service "wow". I must say I was very pleased with the outcome. The price never changed, I will definitely use there service again!

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

I absolutely love these guys!!!!! And this service was cost efficient!!!!!! THANK YOU!!!!read more

Totally mislead us. Been using them for 2 years. Showed up and said they couldn't open our pool…read moreafter throwing salt In it and saying water level was too low. (Needed minimum water) they left. Ruined mother's day because it was supposed to be open. Came back charged us another $80 to turn filter on. Was supposed to some back today to clean and finish opening pool. NEVER SHOWED. Poor communication. They have not answered us. Too many options, don't waste your time with this company.

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.