This company came to the rescue for me with my pool this summer. I'm using them for weekly maintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service. read more

I don't normally write negative reviews. If you look at my Google reviews, you'll see that I usually go out of my way to praise businesses that provide great service. But after an entire summer dealing with Empire Pools, I've had enough. My pool timer wasn't working properly, and Empire had me taking pictures of it every hour and sending them in. After all of that, I was quoted approximately $500 for a new timer. Last weekend, friends recommended another pool professional. I sent him the exact same pictures. He immediately told me the timer wasn't broken. He showed me how to move the silver dial and position the ON/OFF trippers. That was it. The timer works perfectly. Then there's the salt system. Empire told me I needed a new salt cell but would not install one unless I purchased it through them. I ordered and installed the cell myself, but the problem remained. I also spent approximately $500 on an acid cleaning/service, and the red warning light was still on. Then I was told they were waiting for another part. Meanwhile, my pool continued turning green and I spent the summer repeatedly adding chlorine just to stay ahead of the algae. The pool professional recommended by our friends came over, looked at everything and recommended replacing the salt system instead of continuing to throw money at individual parts. We ordered a new system on Amazon for about one-third of the price, and he's installing it for $200. And then there's the customer service. My interactions with Jenn have repeatedly been unpleasant, but my experience today was unbelievable. A man whose name I don't even know called me and yelled, screamed over me and, in my opinion, bullied me while I was trying to explain my concerns. I actually recorded the conversation because I couldn't believe the way I was being spoken to. I also hired Empire for biweekly cleaning. Previously, when I didn't click their text to confirm an appointment, nobody came. This week I intentionally didn't confirm because I no longer wanted the service, yet the crew showed up anyway. The cleaning guys themselves were very nice, and I simply explained that I was no longer using the company and sent them away. When I contacted Empire about it, the situation escalated into the phone call described above. Equipment breaks and mistakes happen. I understand that. What I don't understand is months of conflicting information, money spent without resolving the problem, poor communication and being spoken to this way when I finally questioned it. I have the texts, pictures, quotes, receipts, call history and documentation supporting my experience. I just wanted my pool to work and to be treated with basic respect. After an entire summer of this, I have zero confidence in Empire Pools. I will never use them again and, based on my experience, absolutely cannot recommend them. read more

The worst customer service I have ever received from a business in any field of work. I called to discuss an issue with the opening of our pool. The woman who i spoke with on the phone had an attitude right off the bat and would not let me get 5 words in trying to explain the issue that we were experiencing. I got cut off so many times I had to verbally ask if she could please let me finish a sentence. So unbelievably unprofessional. I would never recommend this company to anyone. Stay far away. read more

By far the worst pool company we have ever dealt with in our entire life. At first, we thought they were great. They came to uncover the pool, but there were so many issues with their work when they even came. 1 - they left plugs within the pipes, turned on the system, and the pipes then sucked in the plugs, as you can see in the pictures. Now causing issues with our entire system and further damaging pipes that might result in extremely costly repairs. They were not careful in their approach on handling the pool at all, and even cracked our jet deck system by stepping on it while opening the pool. They also did not even set up the pool properly, so many pumps were not even attached properly and leaking at the unions - faulty and terrible job on every aspect possible. Then came the scam factor of this company. Their team told us our housing of one of our pumps needed to be replaced. They still deciding to attach it to the line so I couldn;t even bring it to Leslie or any other pool company. We asked them for a quote - you took 5 days to provide a quote. Only to then me realize the housing was NOT broken and was entirely fine, as confirming by multiple pool shops. Then these guys tell us we need a pressure test before a line above ground needed to be replaced. Multiple plumbers and pool companies all confirmed that made zero sense and they were just trying to scam us. They just wanted to continue tacking on bills and bills for no reason to make money from us, while they were the ones even causing issues. Then they tried to make it seem like we didnt want to pay and we had just asked them numerous times to come back and fix the issues and even attach the pool equipment correctly. They refused and tried saying we didnt want to pay and then to top it off the immaturity and unprofessionalism of this pool company calling our house "a dump." This place is a joke, absolutely horrible. They have one employee who does the service calls who is awesome but they are trash. absolute garbage. read more

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DO NOT WORK WITH THEM I would leave a 0 star if I could. This is my first bad review (and hopefully my last) that I have ever left because this was an absolutely horrible experience. This was our first time opening a pool, and instead of helping guide us through the process, we felt completely taken advantage of. We were constantly being told that we needed to purchase more and more items, and whenever we simply asked questions because we genuinely did not know what to do, we were met with attitude, arrogance, and pure nastiness. The customer service was beyond unacceptable. We unfortunately did not get the employee's name, but she was the woman working on 6/16/26. She was extremely rude, dismissive, and unprofessional throughout the entire interaction. If you hate your job and do not want to speak to people, go get a new one. No customer deserves to be spoken to or treated this way, especially when we are very nice people. This company needs to DO BETTER and truly reflect on the way they speak to people. Customer service is a direct reflection of a business, and unfortunately, this experience was one of the worst we've ever had. We will absolutely not be returning and would strongly advise others to TAKE THEIR BUSINESS ELSEWHERE! read more

terrible, unreliable, rude, office is unprofessional. problem was not solved. they don't come back when they cause issue with pool. they think because they use automatic AI replies that is help. Do Not Use this pool company if you want a clean pool. read more

Worst company i ever dealt with in my life. I should have read all the bad reviews on them amd i could have avoided lots of problems. They take zero responsibility for their work . read more

This company is amazing. I want to commend Jen in the office for helping me through everything I needed for my pool because of how I decided to go for the full contract and I am completely satisfied. Price is reasonable. I am so glad I found this company. read more

I bought a filter from them and now it's having issues and they won't help with it. What a sorry ass company. I should have purchased it elsewhere. read more

This company ruined the pipes to our pool and refuses to resolve the issue. After multiple attempts to get this fixed, they continue to give me a run around after promising to make it right. They are UNETHICAL and have no accountability. DO NOT USE THIS COMPANY! Customer service is lacking, pool knowledge is lacking and clearly professionalism is lacking. Shame on them for fooling hard working families. read more

I need to share my experience with empirepoolsinc because it was an absolute terrible experience due to one of their employees named Jenn who seems to be manning the phones. If a customer is calling just to confirm something because your company is sending conflicting information, there is no right to act the way Jenn did. She's incredibly rude, disrespectful, unprofessional, and the worst representative for a business and customer service. On the whole, Empire Inc sends you hundreds of conflicting text messages and emails just to schedule one service. I asked for a pool opening and cleaning and I have both text and email from their own company saying that both were scheduled. The two technicians that came were both very nice and I have no issues with them. They discovered that the filter had cracked and needed to be changed. They called Jenn to tell her and confirm and then the text messages started again and one of the text messages that was sent was that I was being charged for the cleaning. This is what I simply texted to them "Just again want to note, the pool cleaning has not been completed as the filter needs to be changed." I just wanted to confirm that I was not being charged despite them sending one text saying I was being charged and then another saying you're not. So I had my wife call the office just confirm with them and Jenn picked up with the nastiest tone and came out the gate swinging extremely rude and raising her voice at my wife saying "did you guys not read the text message? So then why are you calling, I already texted you etc." That's when I took the phone and told Jenn excuse me but don't raise your voice at my wife when we're simply trying confirm something with you and she continued to raise her voice and so did I because at this point Jenn was getting even more rude and aggressive and with a very bad attitude. Empire, look into your employees. Jenn is detriment to your business and I will be telling anyone I know not to use them because if you have to deal with Jenn you will have a difficult time. For other customers thinking of then, read their first few one star reviews, it seems many of their representatives there have bad attitudes as mine isn't the only experience. Just look at all the lies and argumentative responses they have to other customers in all their 1 star reviews, you'll see a trend. Don't use this company. read more

Yelled at by aggressive staff. Unfortunately, unwilling to cooperate and quick to take extreme measures. I am disappointed by the lack of professionalism from the office. They create problems from their unresponsiveness. read more

Hired to open the pool and then do initial vacuum and weekly service. The filter pump ran for one day, after that it stopped, called and was told that the vacuum crew would look at it . Came vacuumed left the hose running without informing me and left, the pump was never looked at. Called back and asked to have someone come look at the pump, was given a recommendation to get it running and it did not work. Called back again was 5ild again that the crew coming to vacuum would look at it. Not only did they not do anything with the pump they didn't fully clean and vacuum the pool. When U called back I was told I had to wait another 2 days for someone to come back. Meanwhile the pool is turning green. My advice: Find a different company! read more

Warning! Customer service- complete zero's. You get yelled at by an aggressive staff. Don't hire! They're "too busy" to service your pool correctly. Sand all over the bottom of my pool- they couldn't bother coming to find out what it was. They asked for pictures because they don't have the time to see for themselves what the problem is. Go on vacation? They slack off completely. No one deserves that read more

Don't use these guys. Total rip-off. Charged for opening. Then when a problem with filter which was running perfectly fine last season , charged for new plumbing. Filter still not working and now leaking. Fixed leak but not working. I was told I would have to replace the grid in the filter for $600. I can buy a brand new filter for $625. What a waste of time. read more

Don't trust the men they sent. They are in a rush. Last year I pad them to clean the de filter and they broke the manifold. I bought a new manifold and the owner said the would install it for free. The men who came especially one with the curly hair and man bun just gave me an attitude. First he didn't want to do it secondly he left the lid of and didn't bother to close the DE filter cover. He kept speaking in Spanish under his breath as though I didn't understand. Do not hire them unless you have money to throw and accept rude substandard work. read more

I've used previous pool companies and was never satisfied with the results until i used empire pools. Professional prompt and meticulous. I highly recommend using them for all your pool needs. read more

Despite some negative reviews, I decided to give Empire Pools a try, the supposed best of LI per News 12. Well I can quite emphatically state that they are not even in the ballpark of anything that resembles "best." The opening was done and a temporary pipe fitting was left on improperly, net result two thousand gallons of water down the backside of the house! Luckily I was home or my pump would have burned out. Called to let them know that my pool was literally losing water, they told me to put the temp fitting back on and that they would be back in a few days. Needless to say, I knew I was in trouble, when they didn't come back to fix it. I stuck with them for the pump/motor to put on my waterfall (I literally called everyone else nobody was available) after many phone calls and texts they finally give me an inflated price which they justify as being for a warranty. I had old PVC, told them to check it, and we agreed to repair it. After they installed it and left I noticed a valve wasn't working. I called them and they said they couldn't come back for 4 days to fix it even though we discussed PVC repairs. Yesterday they came back and instead of installing a five dollar valve(mind you I gave them 1200 bucks!) they said they repaired the valve which when I got home is still dripping down the waterfall. Negative 5 stars! Worst of Long Island. read more

Absolutely horrible customer service. Hired them to open my pool on May 15, problem with filter during opening and tech said office would contact me to discuss later that day. I paid them for the job figuring they'd resolve it quickly. Received no call so I called them for two days, finally got them on the phone and said they'd be there on the 18th. On the 18th they said the part they ordered would not arrive until the 27th so they'd come the 28th. On the 27th they said the distributor did not have the part as it is hard to find and they would call me when they had it. I went online and had the part delivered to my home the next day, was very easy to find. Called them back and they said they'd try to come the 29th or 30th, no show both days. Finally hired another company who came and did the job. Contacted Empire to discuss refund and they said no, that the fix was not their problem and they did all they could. These guys simply do not give a shit. Keep away from this company. read more

run for your life!!!! empire pools are crooks. they robbed me of 350.00 and did not perform their job. i was left with a pool full of leaves and a leak in water pump. and i called to tell them about the situation, and i was told i would have to wait and never got a call back. meanwhile pool was leaking gallons of water. worst business antics i've ever encountered. they need to closed just like the other office. trust me when i tell you. you will definitely be sorry if you choose to use this company. unprofessional read more

WARNIING!!!! I've used this company several times and each year became worst than the year before. Not only did they leave shed door open, left pool parts out on deck. Last year they cracked my filter after opening. I came home to a flood in my back yard and all the chemical that was put in the pool came out. Yes they offered to replace filter however it took 7 weeks before they did so and by then summer was practically over and got no use of pool last season. Fast forward to june 2020. Although I was hesitant to use them again I gave them the benefit of the doubt. They charged me $350.00 for a leaf rake, chemicals and pump attachment. I came home to find my pump sprewing of water because the crew did not tighten the parts. The water never cleared from the chemicals they claimed to have used. When I called to tell them of the issue. I was told that I had to wait for an appointment to get it repaired dispite losing water by the tons. 4 days later still no call so I called them again and was told I had to wait there was no one available. THESE GUYS ARE CROOKS AND LIERS. SO BELIEVE ME IF YOU ARE USING THEM, IT IS JUST A MATTER OF TIME BEFORE THEY ROB YOU AS WELL!!!!!!! JOE YOU TOOK MY MONEY AND YOU ARE A CROOK. MAY GOD HAVE MERCY ON YOUR SOUL!!!!!! read more