Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

we have bought a few electric bikes from EEB. The staff is very knowledgeable and friendly. They…read morelet you test ride, make sure that the bike you are getting is a good fit for you and your needs. you can also Rent a bike for the day ( or more). which is a great option for out of towners that want to explore Eugene. I think the prices are fair. Especially for the gas you're saving. I would 100% recommend checking them out.

The following is a recent situation I endured with this company…read more Eugene Electric Bike management, I had my E-Lectric bike in for a flat tire. I was given a quote of $60.00 to fix the tire. I was surprised how fast you fixed it, but the charge was $76.00! Although I was not thrilled with the response that there was an additional charge for a new inner tube, I decided to let it pass. Then I noticed my cell phone holder was missing. Your representative said they couldn't find it but would continue to look for the missing part. I had to buy another holder and sent you a text requesting a refund of the cost. Since the cost was $16.00 for anew holder and the difference in the cost of the bill and the estimate was $16.00, I would appreciate a refund of $16.00. Jack, The price you were quoted is the price you paid. The remainder of your phone holder is not at our shop. As you stated, it was a fast turnaround. Your ebike was in one area of the shop and nothing was removed from the handlbars. We are remiss that you lost your item at some point... But have no fault in this. You contacted us for a job, that job was done, that is all. Perhaps it would be best for you to take your ebike to another shop going forward. We wish you the best. V/r, Alexander Eugene Electric Bicycles Oh I will and your service will be noted when I rate you online. You might want to reconsider. Jack Your intent is noted. We simply do not have any role in your missing part of your phone mount. Better that we not have further correspondence as no good could come if it. Please do not message us again as we will not provide any further services for you. Still wish you the best of luck V/r, Alexander Eugene Electric Bicycles If this is how you treat a returning customer, I think others should know what a shoddy outfit you are!

I wish I would have found rainy peaks earlier, Chris is super knowledgeable, good dude, great…read morework, I highly recommend Rainy Peaks

Friendly, helpful, and kind. We had to abandon our bike due to a lose crank shaft and the guy was…read morequick to fix it without charge.

Over the past 3-4 months I have had an array of problems with my electric scooter, some of which…read morewere a direct result of the business. I have yet to have an experience that went smoothly start to finish. Each time I have received incomplete/sloppy work or at the very least the work took almost 10 times longer than promised. As the child of a small business owner, I am typically accustomed to and understanding of small businesses bumps and hiccups. However, my experiences were not just small business hiccups. My first couple of times in the shop I was disrespected by employees, and I had no plans on coming back until I was forced as they are the only shop I have found that will work on electric scooters. When I brought in a flat tire, they replaced the tire with an inner tube that had a valve that hit part of my scooter with each rotation of the wheel. Recently I brought my scooter in have solid tires installed. They estimated that it would take 1 week to have the tires delivered and they installed. A week passed and I was called to see if I had the tires. They continued to not finish installing the tires for another 3 weeks. Within a week of picking up my scooter, my scooter was having mechanical issues and the motor was not working efficiently. I also noticed a zip tie on the frame of my scooter. I brought it back to the shop and they said it would be fixed in a day. It was not. I returned the next week and when I arrived I was told that they exposed wires during the installation. They had zip tied exposed wires to the metal frame of my scooter. They estimated another day for it to be fixed, and it again took a week. Essentially, it took them a month to break my scooter and their work has likely voided my 1 year warranty. In their opinion their job is complete and my scooter is in perfect working condition. Given their history incomplete work, I am hesitant to believe their assessment and wary of selling my scooter when I am unsure of its condition and warranty status. Bottom line, their work is inconsistent and they promised completed work in a total of 7-10 days and my scooter was unfixed and in their shop for 7 weeks.

Bought a Horizon PRO electric scooter for my son from Hawk and feel like it was the best decision…read moreI've made in a while. Although I could have purchased a cheaper model elsewhere, Hawk treated me like family the minute I walked in the door and assured me their scooters and customers were always treated with care for life. I believe him! Great vibes and service, I'm all in with these guys.

I am an avid bike rider and commuter. I've owned lots of bikes. I'm a little older now and my bike…read morecommute is long so I now own a solid ebike. My husband and I really like the idea of flying with our bikes. We are frugal so we liked the idea of not having to pay for over sized luggage on airlines. We invested in a couple of BikeFriday's World Tourists. My husband's doesn't fit or ride like the one he tried in Eugene. My bike fits pretty well but it falls short in many other areas. First off don't invest in a Bikefriday e-bike. The e-bike system is a retro fit. It's not clean or streamlined and very much jerry rigged. If an e-bike is your end game just get the standard bike and take it to a reputable bike shop. Lots of bike mechanics can do a retrofit. The motor and battery are basically hanging off the stem and seat. I was told this design makes it easy for service and repairs but a good system and equipment shouldn't need repairs. The wires are running all externally and secured with spiral cable wrap. The spiral cable wrap is the plastic stuff used to secure cables under your computer. This stuff is not going to last. Don't buy the suitcase. It's horribly overpriced and very cheaply made. The suitcase is just a case. It is not retrofitted in anyway to secure the bikes in the case. That is done by wrapping and securing with pipe insulation and rubber bands. We've flown our bikes a couple of times and these cases are not going to last the regular wear and tear of travel and airports. One of the wheels on my husband's bike got bent during our last flight. Also don't buy the folding bike rack. It's $200 and doesn't even fit in the suitcase. Presently there are many great bike grips and extensions on the market. The climbing extension on the Bikefriday is low end and unnecessarily long. They are the old school, first generation climbing grips. I'd pass. I'm switching mine out. The bike colors and paint quality is amazing. I'm not saying don't buy a Bikefriday. All I'm saying is do your homework and know what you are getting. For a custom bike it's mediocre at best. Also it takes 30 minutes to assemble when you arrive and 30 minutes to repack.

Bike Friday in Eugene, Oregon offers a unique product:…read more Bikes with 20 inch wheels that rides like a bike with 26 inch wheels that packs inside a suitcase that does not generate oversize charges when checked into a flight . Despite spending a significant amount in treasure $$$, I enjoyed working with Walter to create a bike that I can bring with me when I travel to international or domestic locations that require travel by plane . Walter expertly guided me through what's available (parts, combination of parts that will or will not work together) for the specific performance and utility requirements I was ing for. I brought my 26 inch bike that I have been fitted for and ridden comfortably for over a decade to use as a template for building a Bike Friday bike that will fit my needs. I'm ing forward to getting my custom built bike in a couple of months. Update with photos to come.

1,500+ miles and going strong…read more... Ever since we adopted Jackson Louie, some seven (7) years ago - our journey of Burley cycling began. In case you are scratching your head, why the two word "human" name for a dog? Well, his previous owners who was going to surrender him to the pound, named him "Louie" after France King Louie the 16th. It didn't quite fit him, being that he's well over 100 lbs at that time, I asked his previous owner if I could put a prefix in front of his name, and so "Jackson Louie" was reborn aka "JLo" for short! Okay where was I again? Oh yes (got sidetracked), so I found out that Jackson Louie enjoyed the outdoors so much, especially water, he would get sad when he saw me head out to go cycling, I decided to take him along with me and so our Burley Bee trailer joined in the journey with us. Nathan, our little poodle mix also joins in the fun. He rides attached to my rear rack with a basket I converted as a dog holder. I'm pleased to say that after years of using our Burley Bee trailer, and after putting more than 1,500 plus miles, I can confidently say, this trailer is going strong. It has withstand many terrain and weather. From rain to high winds, from mud to grass to concrete pavement, our Burley Bee trailer keeps on hauling. It's like the "Energizin Bunny," going, going, going.... hahaha! I've also cycled through off pavement road where there were plenty of gravel rocks during our nomadic weekend vanlife excursions, and the Burley Bee trailer held up very strong. I think what I love most about our Burley Bee trailer is the super lightweight, very easy to fold down after each use. I did add a piece of wood to lay on the frame to hold Jackson Louie's weight. There is a trunk space towards the back where I use it to put my bike lock, dog water, treats, and extra blanket and towels for when we cycle towards the Bay waters. All in all, excellent bike trailer and if you're looking for a trailer that is well made, consider Burley. Cheers!

I've been eyeing a bike trailer to do grocery runs for a while now. The flat bed is pretty good for…read morethat purpose, plus it has enough versatility that it will have other uses. Versus converting an enclosed - child carrier, for instance. I was very happy with the website shopping cart experience. The shipping was initiated less than 24 hrs after I purchased the trailer. When the package arrived, I was very satisfied with the contents. Burley is a household name in the PNW, for cyclists at least, they have been around for a long time and they are a trusted brand. For good reason. I look forward to putting my new trailer to use grocery shopping!!

Love this place for motorcycle gear. Most of the time they have what you want at a lower price than…read moreanyone in town. Our most recent purchase was our dog pet carrier for the Harley so she won't be left at home so often. She seems to like it so far. We had it on the Road King if you are wondering what bike it was on the back of. We used extra bungee's for it although it does come with straps. Can't have the Princess going anywhere. I also would have bought my leather jacket from here instead of Harley because they are way cheaper except I have short girl problems and the Harley jacket fit me better. I was also going to return here to get my boots and chaps because they have such a great deal but I happened to score Harley brand at Buffalo Exchange for $40 a piece. Not even broke in. Score for me! But I tell you what if I need anything else like gloves...my first stop will be here. Also great selection on helmets.

Good people, great prices! Every trip to DMP results in…read moregreat customer service, a positive atmosphere, and some bargain to be had! When we are in need of gear, we start here.

Wonderful experience here today…read more I had some hiking shoes I had bought on special, that didn't fit. I was not able to return them, and they are brand new. So took them to gear traders to put them on consignment. Easy to do, minimal paperwork, and great staff to work with! Alex was wonderful! I checked out the merchandise they have, and it is a huge variety, with reasonable pricing. Highly recommended

Second hand gear is kinder to your wallet, your earth, and makes you feel good. This store has a…read morelot of GREAT deals, and friendly staff. They rotate their gear for sale regularly, and if you have extra outdoor gear you're not using, you can get them to sell it it for you (for a price.) I regularly pop into here to see what is new. I am stoked we have a place like this in Eugene. I bought all my snowboarding gear here for less than $200, which was cheaper than a single jacket at REI. I got Burton, Marmot, and Smith gear, and it kept me warm all winter!