This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

I worked with three different people here to figure out the e-bike that would best work for me…read more Everyone patiently answered each of my questions and made the purchasing process very easy. Our phone messages were promptly returned and the Velotric Breeze 1 bike I purchased is exactly what I wanted. Highly recommended!

This is the BEST mountain bike shop I have been to and I go to a lot of bike shops. They are so…read moreaccommodating and laid back. Really friendly and funny. Service is quick. Marcelo and Olivia are so engaging. Great bikes to rent and all the makings of a great shop. They are so willing to do any adjustments to make the bike just right for you. Can't recommend highly enough.

Awesome people! Super friendly and helpful. Stopped to get advice on trails to hike on spontaneous…read morebackcountry hike. They didn't steer us wrong!

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Got here 10 min before they are officially opened (was patiently waiting for the store to open) and…read moreone of the sales associates had the front door wide open so i poked inside and asked them if they sold phone holders (because of not then I don't need to waste my time) the clerk said they did and they can sell me one at 10am. This is not unreasonable and not the reason they get a low review. A man walked up directly behind me with a tire and was standing next to me the other sales clerk came up to him and started chatting and took are of him.... I guess they knew each other. That's all great to have an established customer base but if you're going to tell people to wait until 10am then make everyone wait.. why make some of your customers wonder why they are being told to wait while others get welcomed in and taken care of....

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

I went in today with a Spec carbon wheel that has a problematic valve. Turned out that thing was…read morecorroded through and through. I'll need a replacement valve (it's threaded) but since I am in Eugene for only a few days and it will need to be ordered, they were not able to help me with the repair. But, they did help me figure it out and made helpful suggestions, all for free. Speedy, too. I appreciated their help and it looked like a nice shop.

Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Really cool shop. Really bitter owner. I was totally going to buy some things from them but the…read moreattitude made me walk out the door. I was real nice and only asked a couple questions. Every question was met the type of sarcasm trying to belittle me. If he feels like showing you respect, it could be worthwhile but the prices are leaning high. There isn't much else around so it's worthwhile, with respect. Without respect, definitely not worthwhile. You can order things online and shipped to your place for the same prices or less.

Excellent customer service. All the staff was kind, honest, and helpful. I have also attended…read moreseveral of the Tuesday night bike rides which are very fun. They can get you whatever you need for you bike.

These guys are super helpful! I have a Liberty Trike, which…read moreis an electric powered adult tricycle. I needed better pedals and accessories, and Canyon Creek had everything needed and installed them while I waited. Recommend them for all your bicycle needs!

We took our Granddaughter in for a bike. Very helpful and felt like we definitely received the help…read morewe needed to make a good choice. We celebrated by going next door to Backside and ordering a pizza!

This place makes the best bikes ever! I've been cycling for more than 25 years and have owned…read moremultiple custom made bikes. My friend and I flew up to Eugene a few months back to tour the facility and be fitted for our new touring bikes. The Staff were amazing, Ethan spent nearly 2 hours answering all our questions and taking measurements. After an agonizing wait, I received my bike about 2 weeks ago, and I must say it's the most comfortable bike I've ever been on. I purchased the Divide with the pinion gearing and the ability to take it apart to travel with. The ride feels like a combo of beach cruiser , mountain bike and road bike. I can't wait to take it on a European tour next year. Thanks guys

From the owner: World renowned tandem bicycles, touring and adventure bikes, road, gravel and travel bikes…read more Handmade in Eugene Oregon since 1988.