Beat in class. Come here or their other location for the best bike service in Eugene! The people are helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved. read more

Went in on a Sunday with a tire leak. Called and the guy on the phone assured me I called the right place went right over and was greeted by Matthew he was amazing and fixed it right there. This was such a great experience I would recommend anyone looking for quality and excellent customer service to buy your bike and any accessories to this business read more

Thank you for the assistance with repairing my bike and the recommendations for finding the right gear. This is my favorite place for finding all things bicycle related. read more

Got here 10 min before they are officially opened (was patiently waiting for the store to open) and one of the sales associates had the front door wide open so i poked inside and asked them if they sold phone holders (because of not then I don't need to waste my time) the clerk said they did and they can sell me one at 10am. This is not unreasonable and not the reason they get a low review. A man walked up directly behind me with a tire and was standing next to me the other sales clerk came up to him and started chatting and took are of him.... I guess they knew each other. That's all great to have an established customer base but if you're going to tell people to wait until 10am then make everyone wait.. why make some of your customers wonder why they are being told to wait while others get welcomed in and taken care of.... read more

Awesome friendly people, and great mechanics. They have high-end gear and parts and mid-tier and also plenty of inexpensive stuff :3. Spacious brightly lit. Go here and be happy. read more

I am surprised these guys are not 5 stars. I wont go anywhere else now. Answered my email promptly and friendly. What? A company that answers their emails still? Rare! Took my e-bike in with a flat and they had it fixed in a few hours. Again, all were very nice. They also adjusted a few other things without charge. I had almost gone with their competitor who was closer...mokobikes or something. Until I read their reviews on google. read more

Tim at Bicycle Way of Life rocks! He helped me get two new tires on our sons bike after his tires were stolen. I called him late Saturday, he ordered the tires, they arrived Tuesday just like he said. Tim's customer service is by far the best I have seen. He is very knowledgable, friendly and easy to talk to. I feel good knowing our son can take his bike to Tim anytime for quality repairs. I trust Tim will take good care of him and get him back on the road riding a safe bike. Thank you Tim! read more

This store is run by rude scammers. Don't waste your money. On their website they said they took trade ins. I paid $1,000 for a bike a few years ago from there , and I now wanted a much more expensive bike. I rode my bike all the way from Springfield to their store on Charnelton. I get there, tell them what I'm interested in, and the kid says he needs to send the manger over. Then the kid comes back and says "... actually, he said we won't take YOUR bike. it won't sell well in our store ..." That was it. I was willing to take a few hundred for it, and wanted to purchase a $3,000 bike . I like supporting local businesses. Then all of the employees just "stared" at me, not saying a word, like I was a criminal . No please , thank you , or customer service of any sort. They are scammers and liars, and I will never go there again . read more

Staff member Jeremy was very kind and welcoming to show me what tools I needed to change a tire tube. I would recommend this place to a friend!! read more

Horrible Website experience. Tried to rent a bike, tried to give me 2 bikes. Gonna be in town for 2-3 weeks, thought I'd save some gas...Too horrible to get it done...I'll drive my big pickup instead... read more

You guys rock!! Me not knowing anything about bikes had to finally bring my kiddo's bike to a shop. It's a cheap kids bike and I was nervous going in here, this is a really nice bike shop!! Wheeled her bike in and told the very friendly staff member what was going on, he quickly diagnosed the issue, and wheeled it back while I asked, 'how much will that run me?' He said, 'should be pretty cheap.' Still a little nervous since everyone's idea of pretty cheap can be very different. Well, he threw it up on the rack, got it handled in minutes and when I asked what I owed, he said don't worry about it. Dawwwww, that is really sweet!! We will def get our bikes fixed here from now on, and I will always recommend you!! Thanks for making my (and my daughter's) day!!! read more

Being 65 year old woman getting the bike I have been saving for and dreaming about for months, I was so happy with the kindness with which I was treated, the expertise they shared in fitting the bike to me and the affordable additions I wanted. I got the bike I wanted! They had one in my size in the color I wanted; everything was perfect. Now, I can revisit childhood joy riding my own bicycle. This is a wonderful bike store, I am so grateful for it and to the nice young men who helped me today. Thank you! read more

This used to be a great bike shop. What happened? My partner called to get routine maintenance done. They would take it in a week. On the day she brought it in, they said it would be done that day. End of day came: No call. Two days later we called: "Oh yeah, we'll get to it today". huh? Picked the bike up. Seat was adjusted for the wrong person. Brakes were supposed to be adjusted. They weren't. Back brakes barely work. Again, what happened to this shop? read more

I had an incredibly positive experience here!!! I received a bike for free from a friend but it was in fairly terrible condition. I received an estimate for the cost of service and how long it would take. That was done efficiently and they were very friendly. I dropped my bike off at open and they said it would probably be done by EOD that day. I received a call a few hours later letting me know that the damage was more extensive than they expected and that it would take one to two more days. I really appreciated how thorough they were with the repair, the transparency, and the prompt update. I wasn't able to get in for a couple days after the repair was finished and they were very flexible about it. When I came in to pick up, I asked for recommendations for things to go with the bike and a good lock. The person who helped me was very thorough and explained why he chose each thing. I ended up buying a lock, gloves, and lights. To my pleasant surprise, the cost of all of that plus the repair was only slightly over the quoted cost of just the repair, which means they underpromised and overdelivered on the repair, which I appreciate. The person who helped me explained how to use the gears, how to lock the bike, and even helped me adjust my new helmet. A note for context on this next bit: I am five feet tall on a good day. The gentleman who helped me was very, very tall. I walked the bike out, got on, and had to go straight back in because the seat was way too high! The person who helped me with that was a woman and we had a mighty chuckle about it. I wasn't upset at all - it was an understandable oversight and they handled it with good humor. All in all I had a ludicrously positive experience and I will be going back to Bicycle Way of Life for any and all of my bike needs. A+++! read more

I live near the Alder street shop, so I got very lucky in having a great bike shop just down the street. The employees there are friendly, quick, and very knowledgable. They helped me keep an old and decrepit bike up to speed until it finally called it quits (stripped bottom bracket). That was two or three years of visits to them for little things. Always able to talk about problems or fixes, and always bending over backwards to give me the cheapest repair price possible. Compared to other shops in the area, Paul's blows them out of the water. read more

I just purchased my first bike! Well, in my adult life that is...and it was a beautiful used Raleigh Cadent 3. I literally spent time researching for 2 weekends and test rode 4 bikes altogether, from different shops, different brands, etc. Three were brand new and one was used. And it ended up being the used bike that felt like the perfect fit. I almost missed out on getting it because when I came back to buy it, someone had literally just paid for it!! Luckily they had another one at their 2nd location and got it delivered and all setup with fenders and locking skewers for me. I think the staff is really friendly and knowledgeable. I'm in love with my purchase and cannot wait to get riding, this will definitely not be the last time I visit this shop either because I'm gonna be hooked! read more

Bicycle Way of Life - The Alder Street Shop - Bikes Near Me - Eugene, Oregon

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Excellent experience going here. I needed a tune up and asked for them to put some sort of cargo toting device on my bike- they talked to me about putting on a back rack and I agreed. They explained what they were going to do and how they were going to do it- I know nothing about bikes and found this very helpful. I was quoted 90 dollars for everything I was having done, tune up and back rack. They called me the next day and it was done - I went and picked it up and the whole thing cost 60 dollars! Excellent! Timely. Underbudget. Friendly. I will definitely be returning when I have more bike woes. read more

I spent almost $200 here to have a few basic parts replaced. When I picked it up, I found it makes noise in 2 of the 3 gears, and they claimed it's impossible for the brand new part not to make noise. read more

Yay, Pauls! I had not been riding my Cannondale bike for a month or so since the chain and gears have been messed so up. I know very little about bike mechanics, but when I took it into Blue Heron last November, they failed to really fix the problem after I paid like $60 (? something like that) for a complete tune-up. I rode it up to Paul's today in desperation and an employee met me in the parking lot to ask what was going on with my bike. She had just gotten there and took it right back and went at it for 10 minutes. She replaced the chain and tweeked some parts and it's a LOT better than it was. Shifts smoothly. No charge! Service can't get any better than I just had. Thanks, Paul's read more

Tires flat? Paul's got the cure. All I need is a little air in the tire. Nothing fancy, just a quick stop and short "pfffft" from the compressor spigot on the side of the building and I'm good to go. It's the little things that make this a good bike shop. Yeah, the service is friendly and knowledgeable here but that should be par for the course in a bike town like Eugene. The store isn't huge but it's packed. They usually have everything or can check pretty quick the computer database to see if their other stores have it. read more

This Paul's location, REI, and Bicycle Way of Life are the go-to for commute cycling in Eugene. The sale prices at Paul's rival what you can find on the Internet, although the other prices are strictly MSRP. The Mechanics seem to be newer and don't stay long, but also seem to know what they are doing. For tricky problems, I try to catch Guy at REI. Good local company close to my house. It's one of the reasons we decided to live near Amazon. read more

This is the bike store I always go to for my meager bike needs. These guys are really nice. I don't know diddly about expert level bikes but every time I go here they take care of me. I bought a unicycle here once. Good uni for a good price. I came with some scooters with odd valves and they knew how to change them out. They were happy to box-up some bikes for travel to Europe and they made it there undamaged. Need air? Just ride up and get some. Great store in a quiet location. read more

My girlfriend, Kim, and I stopped into the Alder street location to test ride mountain bikes . Shawn let us test ride two new , on sale Scott mountain bikes. Shawn was super kind , and helpful . He adjusted everything nicely for Kim and explained how the dropper seat post worked. Would definitely come back again! read more

My bike tires were showing a lot of wear and finally I got a flat while I was out on a ride. I decided that it was time for new tires, and I was due for a tune up, so I took the bike in to Bicycle Way of Life's Alder Street location. I asked for reinforced tires because I wanted to avoid flats. The old tires were armored and had served me well for many years, so I wanted to get the strongest ones I could. I was very happy to be told that they did offer kevlar-reinforced tires. I decided to go with those and new tubes for both. I also asked them to tune the bike while they had it. This was at about 11:30am, so I was hoping that they could get it done the same day, but I was told they couldn't get to it until the tomorrow. I wasn't in a hurry so I said that was fine, and they promised to call me when it was ready for pickup. When I picked up the bike it looked great with the new tires and the brakes and gears worked much better. I was very happy and I decided to take the bike out for a spin. I rode up to the river and had made it most of the way through my normal loop when I noticed the back tire was low. I stopped to check it out and discovered that there was definitely a puncture, I could hear the air hissing out of it when I tried to pump it up. But I could not find any foreign objects or holes anywhere near where the hiss was coming from. When I pulled the wheel off I discovered that the hole was facing the rim, so it could not have happened because of anything I ran over. I could not understand how this happened. I put a patch on and inflated the tire a bit to make sure it would hold air. That's when I noticed that the tube was way bigger than my rim. I thought 'oh, this must be the wrong size tube,' so I brought the rim and the tube back to the shop to ask them about it. When I explained about getting the flat immediately after purchasing two new reinforced tires, new tubes, and a tune up I got no sympathy whatsoever from the man running the shop. I explained my theory that the flat might have been caused by the oversized tube and was told that that the tube was over-inflated and that it was in the proper size range. I asked why they would put this tube, a 26x1.75-2.125" which hung off my rim with an enormous gap, on a rim that previously had a 26x1.5-1.75" tube on it, which fit well. I did not get any explanation other than it was in the proper range. What I should have been told, that actually would have explained all this, was that they replaced my old tires with much larger tires, which needed a bigger tube. No one mentioned that the new tires would be a different size when I asked for the replacements, and tire size was never mentioned on my return visit. Finally he said that the flat must have been caused by the rim strip, which looked like it was original to the rim. I said okay, if that's the case, I was counting on your shop to know what needed to happen to keep my brand new tire from going flat within an hour, since I was buying new tires, tubes, *and* a tune up. He said that unless the rim strip looks obviously worn they don't worry about it. I asked him if the same thing was going to happen to the other tire they replaced and he told me 'maybe'. I said okay, well, what can you do for me to fix this? His solution was to put on a new rim strip, but only on the rim I had already broken down and brought in to show them. No offer to replace the other rim strip or the brand new tube that had already blown out, or any acknowledgement that the shop could have been more thorough. I understand that weird things happen sometimes, but when I pay someone to install new tires and tubes and tune up my bike, I have an expectation that they are professionals and will stand by their service and make things right when something like this happens. Never was there any sympathy or apology that this happened, or an offer to take the bike back and make sure this wasn't going to happen to the other wheel. read more

The staff was very helpful, knowledgeable and did not pressure us on anything. They will have our business.!

Walked in, saw what I was looking for after going to 2 other shops. Did a test ride and bought the bike. Service was good. I was in and out of there in about 30 minutes. Very good selection of bikes. read more

this is a beautiful story that i had today involving Paul's Bicycle Way of Life. First off i Love the name. Being a Hard Core Life-Long Lover of Bicycles [barely owned 6 vehicles my whole life for only short periods of time]. i am passing thru Eugene and staying at a friend's. i have some crank demons that have become more powerful and now unignorable. i am thinking that it is going to be probably very hard to find a shop who can fix my bike in the couple days i have left in town and i am sad thinking i won't really be able to ride all over like i have been in this Perfect Oregon nearing Fall weather in this Very Bike Friendly Environment. My friend raved about Paul's so they are who i checked out first...the Charnelton store. and sure enough the service guy there said they were booked until Thursday. But then he said let me check out the Alder St store to see what they had going. i said Great. He came back and told me they could probably fit it in Tuesday [this was Monday] or at the latest Wednesday and gave me the address. i was psyched. i go over to the Alder store around 4:30 and told them i had some crank demons and Chris said bring in the bike and she would take a look. so i brought it in and Chris has it up on the stand and is doing her thing and says yup a new bottom bracket will be needed. digs around and finds one. tells me the pedals will need replacing sometime in the near future. and i say now is just fine while you are doing it. i thought they would take it in and i would be able to pick it up in a day or two. Chris is just taking things apart and she has all the parts she needs close at hand and i am watching her work her majk and i am thinking oh my goddess! she's just going to whip this puppy out Right Now! Like i said i am a big bike fanatic but unfortunately this life i may have some talents but mechanical skills/aptitude is not one of them. But i am a serious Artist involved in many mediums and if there is something i Know it is Craft. i see someone doing their Craft i get Super Psyched. the way they move. the way they Do What They Do...whether with wood or metal or fiber...the Beauty of their Actions while they do Their Craft is Very Special to me. i watch Chris do what she Does & it is just a Beautiful Thing... She gets my bike fully back in order. tweaking the shifting and the back brake which has been mushy and in less than 1/2 an hour i have a fully Tricked out deDemoned Bike which i took out for a Sunset spin...you who ride Know...when your bike is fully rocking there is like no sound beyond the chain switching cogs. it is So Righteous. & Those who make that Happen are a Special Breed to me...Right Livelihood is what it is called. So Chris. You have No Idea how much you made my day watching you apply your Art [& you are Truly an Artist] as you majked up my ride at the end of your day at Paul's. Thank You & Blessings...& i loved listening to the others in the shop dealing with customers and watching them do their Schtick....and if i was in Eugene i would Now & Forever be Devoted to your shop. You are My Kind of People. Blessings on your Work. Thank You. read more

Bought a seat post lock here for my daughter but was told that this particular product may not fit all bikes (i didn't have her bike with me). Sure enough, the product did not fit correctly. I brought the part back in with the bike and a guy named Al checked it out. He was able to remedy the situation with a simple round washer to fit my original seat post clamp. He even adjusted the seat level for my daughter and sent us happily on our way! Great customer service! This was our first visit here and we will continue to patronize this shop. read more

I'm not an avid biker, I commute. My only means of travel is via bike and so I hold my two wheels and frame on a higher pedestal than any car I've ever owned. I take pride in the fact that I can change my own tire, tube, spoke etc. I decided the friendly thing to do would be to buy my new (and first urban) bike from a local shop that had "great reviews"...that was two years ago. I could have easily ordered it from Trek's website and assembled it myself, but I didn't. In retrospect I should have but alas is the human condition of regret. I paid $200 more than online prices and thought I was buying my way into fair prices and good service. DEAD WRONG. The first noticeable folly was when I was promised a "free" tune-up when I bought my bike. I brought it back after X amount of miles of breaking it in, and they told me that they "no longer honored the free tune-up guaranty". Whatevs, I could look past that. HOWEVER, I more recently paid a visit to the Alder st. shop and Paul himself was working. I should have brought up the free service I was denied, but didn't. It was pouring cats and dogs, I needed a new spoke and had just spent an hour in the rain loosening my brakes tso I could make it to the shop. Not only was I told they couldn't sell me a spoke because it "wasn't in stock" (mind you, this is a SUPER common commuter bike) Paul himself took the liberty without asking, to tighten my brakes so tight that I had to walk my bike home in nasty weather for four miles!!! Me being the person I am, said to myself, "Ok, I'll give them one more shot" Later when I went in, they replaced my spoke and went ahead and replaced my brent cable (brake cable) without my knowledge. After they were done, they told me they were charging me $40! $25 of which was friggin' labor. I didn't ask for my cable to be replaced and sure enough, the last shop to replace it was Paul's. Apparently it was "uncommon" to replace the brent cable so often--until I told them they were the one's who did it...then it became SUPER common. I have never been so frustrated in my life (except with maybe the IRS). I felt played. I felt like they took advantage of my "lack of knowledge" and even felt a little bit judged on being a woman (which I've NEVER experienced in my life). The reason people rate Paul's shop so highly is because they don't know REAL customer service exists. Go somewhere else, Hutch's, Collin's, ANYWHERE else in Eugene. Just DO NOT go to Paul's bicycles. read more

Got my flat tire fixed here for $10 and about 15 minutes. Anna noticed a couple of parts on my bike were loose and fixed those too while fixing my tire at no extra cost. I found the service fast, friendly, and knowledgeable. Especially since it's right down the street from my house, this will definitely be my go-to for bike repair. read more

Poor service, terrible merchandise, fairly unknowledgable staff. All I wanted was a tire, tube, and some bar tape, and they failed on all three counts. Tires were terrible, tube is garbage, and they didn't have colored cork tape, only gross gel stuff with the bontrager logo stamped all over it. It would seem this level of suckery would really take some serious effort. God I miss San Francisco. read more

I'm new to the eugene area and live in the area of this bike shop. Today I went in and asked to have fenders installed, on my bike and for a SUPER reasonable price they timely and properly attached the fenders on my bike. Additionally, Andrew, helped adjust my brakes and gave me a bunch of info I didn't know about my bike. I couldn't be more impressed with the service and would fully recommend this to all bike riders. I will now go to Andrew at "Bicycle Way of Life" for all my bike related things. read more

I haven't ridden a bike in about 15 years, but since Eugene is so bike-friendly, it seemed like a good time to try it. My wife and I bought cruisers for commuting here, and the experience was very straightforward: low-pressure, good selection, and an extremely helpful staff (Tom in particular). We ended up spending considerably less than we had thought we might, but got exactly what we need (I hope!). read more

I went in today to look at bikes but the overwhelmingly complacent lack of enthusiasm shown by ALL of the employees immediately turned my good mood off. Once someone finally did inquire about my interests, It didn't make me feel any better about the situation. The gentleman who helped me was doing his absolute bare minimum to assist me with my very basic needs. If he were to put one grain of effort into his customer service skills, perhaps he would have made a sale. I felt like I was a burden on the business by simply asking to be sized for a bike. This is not the way someone should feel when entering into a LOCAL business. I will never step foot in that store again, even though It is located right down the street from my house. read more

I have had my bike worked on at Pauls on Alder several times in the past 4 or 5 years and have been happy for the most part until recently. Not sure if there has been a change in management (or some similar change), but lately their customer service has been terrible and the service department has become lack-luster (maybe because of poor management? just a guess). I had them tune up my commuter bike in August and they reported that I had 2 broken spokes (it happens...), but generally nothing significant to report. about 10 days later my rear wheel started wobbling a bit and I found 1 broken spoke & 1 very loose spoke. But I'm a busy guy so it took me another month to find the time to get my bike back in there for service. I called in the morning and was told "no problem, no need for an appointment we can fix that while you wait; when can you come in?" Since I had ridden my bike to work that day I indicated I could be there at 4:30 or 5. When I arrived, completely different story. They are behind schedule and need to make up time so they could not help me and suggested I come back in a couple of days for the repair. When I asked if I should make an appointment, they said no need for an appointment, just bring it in. (really?) When I reported that was what I had been told that morning on the phone and now was being turned away, they just shrugged their shoulders, glanced at one another and chuckled. My reply was then (of course), that's ok, think I'll find another shop to do the repair. They just smiled and waved. Truly bazaar and reading other reviews on yelp, it sounds like I may not be alone with my frustration related to poor service in their repair department. read more

Man this place is so cool if you like bicycles. My friend had Paul's Bicycle Way of Life fix her bike and they did an awesome job! People were really friendly and the service was much cheaper than we anticipated. Overall, my experience with its price and service is really good and would love to get my bike fixed here if possible. Darn only if I lived in Eugene... read more

After my first Oregon Country Fair, I decided to come back to Eugene and see if the people of Eugene were as nice as my OCF experience. Paul's was a barometer of the generosity, kindness, and excellent service that the people of Eugene exhibit. My rental bicycle on 2 different trips was in excellent condition, very reasonably priced but the many people who helped me in the store made it a memorable experience. Which is why I now live in Eugene and will always come to Paul's for my bicycle Way of Life. read more

Paul's Bicycle Way of Life is the best bike shop in Eugene. I especially like their Alder street shop because it is very convenient to my home and has a great neighborhood shop feel. The mechanics are always very thorough and take the time to explain what's going on with the bike. Yup, enjoying my bicycle way of life read more

These guys are so friendly and helpful. First my fiancee brought in her bike, which was under warranty. They handled the work with the manufacturer on their end, no questions asked. Then when my bike needed work under warranty, they stepped up and helped me. Very smooth, easy service department. read more

Im new to Eugene and came in to ask for a simple tune up. I was told approximately 150 dollars. My bike is only 3 years old and the guy was a complete jerk. I actually had to tell him to shut up to he would stop his rude and argumentative behavior. You'd be better off you tubing the job. read more