Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride Alpine Descent the next day.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable and helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase! read more

Arriving By Bike - New handlebars! - Bike Repair/Maintenance Near Me - Eugene, Oregon

Three out of four staff members so far have willing to be respectful of other humans. The disrespect that I saw dished out was not directed towards me but ruined the atmosphere for the seven respectful people in the business when it happened. A staff member who was offered help decided to insult the well-meaning person who offered to hold a ladder, as if the sincerely kind offer was an affront.... That staff member then proudly explained a long-standing desire to disrespect other people and how it brought that person far in life. Enter at your own risk, because that person may be there, and you'll definitely know it if you come across this person. read more

Amazing service! my daughter fell asleep when I got there and instead of having to wake her up to go inside, they came out to my car and took my tire to be fixed, my daughter got to finish her nap and got to take her on a bike ride after! rickie - the lady with red hair. she was extremely kind and took great care of us. as parents we all know how important a good nap is! big thanks to this bicycle shop for helping me with this :) will be coming back here for ALL of our bicycle needs! read more

This is a great shop for real, authentic customer service. I brought my bike in at 6:15 pm (they close at 7:00). I asked for their tune up rates bc I just needed a little shifter cable adjustment. They so kindly offered to assess my bike to determine if they could do the job real quick that night. About 20 minutes later I was on my way with a perfectly tuned bike. The charge was very fair and competitive and I could tell that their number one priority was to make a happy customer and to get me back on the road as quickly as possible. Finally to solidify the customer connection, the tech asked how much I ride. After I told her I was only riding maybe once a week but I wanted to more, she challenged me to keep track of each ride and try to top the number of times I expected to get out. Check out this locally owned shop in South Eugene. read more

I've been expanding my collection of bike tools, so made rounds to several local bike shops. Arriving By Bike was recommended by a co-worker who lives in the South Eugene area. Arriving By Bike had the greatest selection BY FAR. I was greeted friendly and quickly, and when I said "just browsing" I did not feel hounded, no pressure to buy. Walked away with a few tools, and would happily return for more supplies. read more

Great shop, excellent customer service! Came in today with 2/3 of our kids, with a myriad of needs. First: staff here went out of there way to accommodate us and our super active 4 year old and 2 year old! One staff member even occupied our 4 year old so we could try to fit our youngest with a helmet. They also offered up some toys for them to play so we were able to shop. Second: several different staff members worked with us trying to get creative with our bikes to haul our kids around. Instead of just telling us nothing would work, they really took the time to find solutions, not all of which involved spending money at their shop! While they might not be the cheapest, they make up for it with knowledge, compassion and love of cycling of all kinds, and it shows. Thank you! read more

My go to local bike store. Eugene is spoiled with amazing Bike Stores. I will probably give many of them 3-4 Stars, but the reason I give Arriving my Bike, is because they care. The owners care about you if you get to know them. They want to help, and if they can't they will recommend where you can go and get service or what you need. Now when it comes to Cargo Bikes, this is the only place I would suggest looking, they have expert experience when it comes to this. The mechanics and store staff are amazing. The only downer in my review is that I wish I had more money to spend here. I own too many bikes. I'm a dork. Sorry. read more

I moved here not too long ago from San Francisco, and the bike shops in town have been mostly disappointing. This place, actually the closest to my house, is by far the best in town. I ride a vintage Italian steel bike, and this was the first place in town that knew anything about my frame, the main guy in the shop had even sold the same Guerciotti frames new in 1982. He was impressed, sad about the state my bike was in, and excited to work on it. I had a pretty big job done, I won't get into all the specifics, but most shops would have charged easily over $200. Not only did they do a ridiculous amount of work, including things I've had other shops flat out refuse to do (bending out my rear stays to install an 8 speed freewheel, etc.), but they did that work in about 3 hours, and it cost less than $90. I could have easily paid that much for the parts involved alone anywhere else. My bike is riding better than it has since it rolled out of the factory in Milan 30 years ago. Anyway, had to yelp it out, I'm going back out for another ride. read more

Went in one day to ask questions about bikes. I told the person immediately that I wouldn't be making a purchase that day, was just getting information so I could decided what I wanted. A man there spent over a half hour showing me several models and explaining the pros and cons of each. I had to go, eventually, and thanked the man for his tireless patience and enthusiasm. He turned out to be the business owner! Although I didn't buy a bike there in the end (I ended up buying a used "starter" for my GF's first bike), I will gladly return when I'm ready to buy a higher quality product or need a repair. Very good service, friendly staff, high quality bikes. read more

Arrive by bike was recommended to me by a guy who was looking to sell his Surly on Craigslist. He said they were the real deal, and I couldn't agree more. Isaac was especially helpful in getting me the right sized frame to ride and helped me talk through my options. They're going to put together another frame that they didn't have assembled and will call me to test ride it. No pressure, friendly, informative. You'd think that ALL bike shops would have that kind of customer service. They don't--Arrive by Bike does. 'Nuff said. read more

I've taken two of my bikes here for service. They are always friendly, professional, and very helpful, plus reasonably priced! They also have a very good selection of cycling supplies. Definitely recommend! read more

They opened an hour later than it said on their site and it took them a solid 10 minutes for them to ring me up. The staff was consistently hurrying me along even though I was the only customer in the store. Generally poor service with a rude attitude. read more

I bought a bike here about a month ago and it was a great experience. Normally dealing with a sales person for more than 5 minutes makes me anxious, but Austin was laid back, patient, and informative without being pushy/preachy. He helped me get a bike that was right for me in size, style and features, and he helped me pick out the accessories (helmet, lights) that I needed without upselling me at every turn. Prices here are decent but not super cheap. I bought my bike for about $10 less than the MSRP. However, the level of service and knowledge that the employees bring to the table definitely justifies the costs, in my opinion. This is definitely the best bike shop I've dealt with in Eugene. read more

This shop is by far the best in all of Eugene. Staff is super friendly, not pretentious and chill. They are all about the bike and getting you on one. Highly recommend. Hard to find a shop that has it all. read more

Rebuilt and old bike with parts and advice from these great people. It was my first rebuild and the whole staff really went the extra mile to help me with the project and provided great advice and recommendations on parts and maintenance. Looking forward to my next project and will definitely use them again. read more

Arriving By Bike - Bike Repair/Maintenance Near Me - Eugene, Oregon

The staff in this shop are super friendly and knowledgeable. They have a very wide variety of high-end bicycle accessories and components, and a separate show room downstairs. While this isn't a great shop for a novice cyclist or one looking for very basic gear, for the more discerning cyclist who is looking for upgrade or quality replacement parts they are more likely to have what you need than other cycling shops in Eugene. They have the widest variety of Brooks saddles and accessories in Eugene as well. I purchased my C17 Carved here and they agreed to install the saddle for free since it was an expensive purchase. They focus on having absolutely everything that a transportation cyclist might need: clothing, bags, racks, fenders, lights, in wide variety and high quality. I think then, that while the shop is a great shop, it is ultimately not a shop for everyone. They lack the relatively more inexpensive items that many lower-income cyclists rely on to keep their bikes on the road doing everything that they need their bike to do. read more

Maybe OK if you are a newbie looking for your first bike or a specialty item. Their service has gotten very sluggish. Used to be I'd come in and Mark would stop what he was doing to do a diagnosis and give me a reasonable time to expect work to be done. Now its "maybe in two weeks" (if you're lucky") for something as simple as replacing a broken spoke. Seems like the emphasis has shifted from prompt service to sales and building bikes for sale. This is not the first shop I'd take a repair to any more. So if you're riding a lot and need a fast repair, go elsewhere. read more

This is my second commendation for this wonderful shop in South Eugene. I started bringing my Hase Recumbent Trike here and they really know how to take care of it. It was klunking in the left hub for six months and they were able to remove the noise. It rides better now then when it was new!! Go here for all your biking needs and especially for an out of the ordinary bike! read more

My go-to bike shop even tho I don't live near them anymore. I tried to find a bike shop near where I now live but nothing compares to Arriving by Bike. Friendly, upbeat staff always immediately acknowledges a customer the moment they walk in the door; quickly assists for what you need; they don't push selling extra services or products beyond what you want/need; are very upfront on repair/service prices and very honest all around. I also appreciate they are NEVER condescending if you're not savvy about something (some bike shops and those doing the repairs can sometimes have an air like you're not 'in the club'). It's no wonder they have a 5 star rating! read more

THE place I take my bike in for maintenance in Eugene. I tried a handful of others in town before being referred to Arriving by Bike. 5 stars for consistency, honesty and competitive prices. No hint of snobbery when I pull in with my pre fab, online ordered, self put together purple cruiser and the service has always been on point so no need to tell you who to see or what days to go. They've always done a good job. read more

I just have to give a shout out to probably the very best customer service I have received from anywhere in a long time. I brought my old Schwinn in for a tune up, and Matt was so incredibly kind and helpful. He got the bike out of the truck for me. He said they were a week out. Then he looked at it and said he could have it done in 20 minutes, as it didn't need much. The energy of the place is lovely and positive. The employees are all very kind and helpful. Matt put the bike back in the truck for me. This is my second ever Yelp review, I just thought as I was pulling away that I MUST write a review. It was all around amazing. Thanks to Arriving By Bike!! read more

Awesome local bike shop. Not at all like some of the older bike shops in town where the staff can be snobby an aloof when it comes to helping out a household bike-commuting guy like me. I have never gotten but the very best service at Arriving by Bike and have never felt that my questions were petty. I look forward to every trip I make to the store. Prices are reasonable and they carry both discount and high-end items so I neither feel like I'm getting second quality when I want the best, nor feel like I'm being forced to purchase a much higher quality item that exceeds my needs and budget. read more

This place rocks! The staff is friendly and helpful and the store has a great variety of products to fit any budget. Even the cheaper items are of good quality and the staff will give you honest opinion based on your needs. Whether you want top notch gear or are looking to replace your car with a cargo bike, be sure to check here first! read more

What a super store. Literally had all the goods in a small footprint. Needed odd high end tires at closing time and they provided price competitive, quality options with incredible service. Plus have great goodies in stock and on sale. Next time you have a bike Friday need there is really no better place for your folding bike in town -- even been than the HQ for bike Friday -- definitely worth a visit next time you are in the market for stocking stuffers! read more

Arriving by Bike has always been very helpful when I've gone in. They let me return a headlight I'd bought there because it broke within 2 days of buying it, even though I didn't have the packaging. Another time, I bought the wrong tubes and carried them around in my panniers for a month, and they let me swap them out for no charge, even though the boxes were totally smooshed! Today I brought my bike in to see if they could figure out what was making a clicking noise. They put it up on the stand, diagnosed and fixed the problem for free in about 5 minutes. Hooray for Arriving by Bike! read more

They were able to help me when a quick repair on a hot day when I was getting ready to go for a ride without holding me up. I ended up buying an extra part for a really great deal. Everyone was really friendly and it was a good experience. There's no AC so it was a little toasty inside, but that probably harder on the bike mechanics than a waiting customer. read more

I have gone to most of the shops in town over the years for bike tune-ups and other services. A couple of years ago, I checked out Arriving by Bike. And I have kept going back. Over time, I have dealt with quite a few staff, all of whom have been great, friendly, helpful - not the case at some shops. I just had my bike tuned up, and am writing this review because they did an unbelievable job. It's the best service I have ever had. I hope everyone will give them a try. read more

A friend of mine shipped a bike to me from New Jersey and after I put it together (I'm a novice which means I basically slapped the handle bars and pedals back on) there was still some play in the headset, so I brought it over to these guys who took care of the problem right away and noticed a couple of other things while they had it on the stand--wheel out of true and some play in the bottom bracket. They weren't up-selling me, just pointing things out. I left the bike with them a couple hours. They trued the wheel and took apart the BB to see what was going on and charged me $48 for everything they did, which I thought was more than reasonable. And as other reviewers remarked, there wasn't the slightest bit of pretense or snobbery. I have been in other shops in Eugene where this was not the case. I will most definitely be going back. read more

We recently purchased two Surly Long Haul Truckers here. The whole team were really knowledgeable and helpful in dealing with our queries and the mechanic did a great job setting them up in a quick timeframe. We definitely recommend the team at Arriving By Bike. read more

Great service, I agree. I took my Brompton in for a headset adjustment. A friendly mechanic fixed it for me on the spot and only charged my $5. They have a fantastic selection of accessories too. Great shop. read more

I had been in here a few times buying clothes and small bits of gear and always got a good vibe. I picked up a road bike at an estate sale that I thought was a good deal, but am very inexperienced so wanted them to check it out, appraise it, see what it needed, and if it it even fit me. They exceeded my expectations. Helped me get fitted to the bike and get shoes, even showed me how to use them, as this is my first clip-in bike. Got the bike working for minimal repair costs. Gave me a wide range of options from super cheap to top of the line, and I never felt like they were pushing me to spend a lot of money. I also appreciated that they were not condescending with my lack of knowledge or experience, and they were very willing to help me out with a bike I did not even purchase from them. They will definitely be my go to shop for my biking needs. read more

I had taken my bike in on several occasions and while they did a competent job and the price was comparable to other shops, but they nickel and dimed me to death. I bought a spendy pair of hand grips for my daughter and asked them to put them on her bike and they charged me an extra $5...and it took them less than a minute! Every little thing cost money, even though I was taking my bike there all the time to get if fixed (it was close to where I lived). The last straw was when I took my bike in and got new brakes. As I left, the brakes squeaked like crazy, but I was in a hurry, so I took it back the very next day. They tried several things, and finally just took a rag and wiped my rim and the squeaking stopped. Then they said they'd "only charge me $12". I said no way, that they should have fixed it when they put on the new brakes yesterday and had I taken it right back in, they would have done it for free. read more