we have bought a few electric bikes from EEB. The staff is very knowledgeable and friendly. They…read morelet you test ride, make sure that the bike you are getting is a good fit for you and your needs. you can also Rent a bike for the day ( or more). which is a great option for out of towners that want to explore Eugene. I think the prices are fair. Especially for the gas you're saving. I would 100% recommend checking them out.

The following is a recent situation I endured with this company…read more Eugene Electric Bike management, I had my E-Lectric bike in for a flat tire. I was given a quote of $60.00 to fix the tire. I was surprised how fast you fixed it, but the charge was $76.00! Although I was not thrilled with the response that there was an additional charge for a new inner tube, I decided to let it pass. Then I noticed my cell phone holder was missing. Your representative said they couldn't find it but would continue to look for the missing part. I had to buy another holder and sent you a text requesting a refund of the cost. Since the cost was $16.00 for anew holder and the difference in the cost of the bill and the estimate was $16.00, I would appreciate a refund of $16.00. Jack, The price you were quoted is the price you paid. The remainder of your phone holder is not at our shop. As you stated, it was a fast turnaround. Your ebike was in one area of the shop and nothing was removed from the handlbars. We are remiss that you lost your item at some point... But have no fault in this. You contacted us for a job, that job was done, that is all. Perhaps it would be best for you to take your ebike to another shop going forward. We wish you the best. V/r, Alexander Eugene Electric Bicycles Oh I will and your service will be noted when I rate you online. You might want to reconsider. Jack Your intent is noted. We simply do not have any role in your missing part of your phone mount. Better that we not have further correspondence as no good could come if it. Please do not message us again as we will not provide any further services for you. Still wish you the best of luck V/r, Alexander Eugene Electric Bicycles If this is how you treat a returning customer, I think others should know what a shoddy outfit you are!

I went in today with a Spec carbon wheel that has a problematic valve. Turned out that thing was…read morecorroded through and through. I'll need a replacement valve (it's threaded) but since I am in Eugene for only a few days and it will need to be ordered, they were not able to help me with the repair. But, they did help me figure it out and made helpful suggestions, all for free. Speedy, too. I appreciated their help and it looked like a nice shop.

Flat tire time is a bad time when heading out. "I can have it fixed in 10 minutes!" 10 minutes…read morelater, I was getting called back to the service department to come get my bike. Talk about value abs service! These folks are my go-to for anything bike!

Great shop that does super work! Professional staff, a good stock of the best gear, and fun rides.read more

I was referred to this shop and I couldn't be happier with the service and bike I just bought…read moretoday! :) I went in to buy an affordable bicycle (one that I wouldn't cry over if stolen), so I could go for rides with my pups. Chad showed me a few options and let me ride the ones I was interested in. He was very knowledgeable, kind, and professional. Within ten minutes, I was the proud owner of a new Marin bicycle. Chad set the seat for me and put on different pedals that I also purchased in the shop. Highly recommend this shop if you're looking for a bike. The type of care and quality of service you receive here is rare these days. Support your local Eugene small business and check out Klink! (The trailer I bought online fits perfectly on my new bike and my pups love it!!)

Friendliness staff imaginable. Been in here a handful of times for various reasons and have always…read morehad pleasant conversations with the staff. Good pricing too! 100% recommend.

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Hands down the best shop in town. I needed new brakes and…read morehad been researching online. Came in here and Justin was able to pair me up with what I needed fast. I love the brakes he recommended. Other benefits of life cycle include: 1. They have what you want in stock. 2 they know bikes and can give legit advice you will not regret taking. 3. The whole crew is super welcoming and friendly. 4. Their prices are the same or better than online shops. 5. They stand behind their products and have their customers backs. Stop shopping elsewhere.

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Went in on a Sunday with a tire leak. Called and the guy on the phone assured me I called the…read moreright place went right over and was greeted by Matthew he was amazing and fixed it right there. This was such a great experience I would recommend anyone looking for quality and excellent customer service to buy your bike and any accessories to this business

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....

Bike Friday in Eugene, Oregon offers a unique product:…read more Bikes with 20 inch wheels that rides like a bike with 26 inch wheels that packs inside a suitcase that does not generate oversize charges when checked into a flight . Despite spending a significant amount in treasure $$$, I enjoyed working with Walter to create a bike that I can bring with me when I travel to international or domestic locations that require travel by plane . Walter expertly guided me through what's available (parts, combination of parts that will or will not work together) for the specific performance and utility requirements I was ing for. I brought my 26 inch bike that I have been fitted for and ridden comfortably for over a decade to use as a template for building a Bike Friday bike that will fit my needs. I'm ing forward to getting my custom built bike in a couple of months. Update with photos to come.

I am an avid bike rider and commuter. I've owned lots of bikes. I'm a little older now and my bike…read morecommute is long so I now own a solid ebike. My husband and I really like the idea of flying with our bikes. We are frugal so we liked the idea of not having to pay for over sized luggage on airlines. We invested in a couple of BikeFriday's World Tourists. My husband's doesn't fit or ride like the one he tried in Eugene. My bike fits pretty well but it falls short in many other areas. First off don't invest in a Bikefriday e-bike. The e-bike system is a retro fit. It's not clean or streamlined and very much jerry rigged. If an e-bike is your end game just get the standard bike and take it to a reputable bike shop. Lots of bike mechanics can do a retrofit. The motor and battery are basically hanging off the stem and seat. I was told this design makes it easy for service and repairs but a good system and equipment shouldn't need repairs. The wires are running all externally and secured with spiral cable wrap. The spiral cable wrap is the plastic stuff used to secure cables under your computer. This stuff is not going to last. Don't buy the suitcase. It's horribly overpriced and very cheaply made. The suitcase is just a case. It is not retrofitted in anyway to secure the bikes in the case. That is done by wrapping and securing with pipe insulation and rubber bands. We've flown our bikes a couple of times and these cases are not going to last the regular wear and tear of travel and airports. One of the wheels on my husband's bike got bent during our last flight. Also don't buy the folding bike rack. It's $200 and doesn't even fit in the suitcase. Presently there are many great bike grips and extensions on the market. The climbing extension on the Bikefriday is low end and unnecessarily long. They are the old school, first generation climbing grips. I'd pass. I'm switching mine out. The bike colors and paint quality is amazing. I'm not saying don't buy a Bikefriday. All I'm saying is do your homework and know what you are getting. For a custom bike it's mediocre at best. Also it takes 30 minutes to assemble when you arrive and 30 minutes to repack.