This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

I worked with three different people here to figure out the e-bike that would best work for me…read more Everyone patiently answered each of my questions and made the purchasing process very easy. Our phone messages were promptly returned and the Velotric Breeze 1 bike I purchased is exactly what I wanted. Highly recommended!

Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Several months later, I returned to this shop with a completely different bike just to see if…read moreanything had changed. It hadn't. The experience was every bit as dismissive and condescending as before, almost comically so. One mechanic, wearing a vintage Italian cycling cap like some kind of aging gatekeeper of exclusivity, simply stood by the $450 kits and shoes, glaring at me the entire time. The mechanic assigned to me seemed clueless and uninterested. He took one look at my hardtail fatbike, a perfectly standard setup, and declared it "incompatible" with anything they could offer. It felt less like a technical issue and more like laziness paired with the assumption that I wouldn't be willing to pay for the necessary parts. Eventually, near the end of this awkward standoff, he asked what I'd be willing to spend. I shrugged: "Whatever it takes." That's when, miraculously, he sprang into action! Straight to the computer to search Amazon for the parts he had just said didn't exist. I chuckled, made some polite small talk, thanked him, and walked out, never to return.

Recommended. Expert technicians. Reasonable fees. Fast service. I have an old recumbent that…read morethey keep running like a swiss watch.

Knowledgeable staff and great service. We love to suppoert local and it helps they have good…read moreprices too.

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Got here 10 min before they are officially opened (was patiently waiting for the store to open) and…read moreone of the sales associates had the front door wide open so i poked inside and asked them if they sold phone holders (because of not then I don't need to waste my time) the clerk said they did and they can sell me one at 10am. This is not unreasonable and not the reason they get a low review. A man walked up directly behind me with a tire and was standing next to me the other sales clerk came up to him and started chatting and took are of him.... I guess they knew each other. That's all great to have an established customer base but if you're going to tell people to wait until 10am then make everyone wait.. why make some of your customers wonder why they are being told to wait while others get welcomed in and taken care of....

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....

I am an avid bike rider and commuter. I've owned lots of bikes. I'm a little older now and my bike…read morecommute is long so I now own a solid ebike. My husband and I really like the idea of flying with our bikes. We are frugal so we liked the idea of not having to pay for over sized luggage on airlines. We invested in a couple of BikeFriday's World Tourists. My husband's doesn't fit or ride like the one he tried in Eugene. My bike fits pretty well but it falls short in many other areas. First off don't invest in a Bikefriday e-bike. The e-bike system is a retro fit. It's not clean or streamlined and very much jerry rigged. If an e-bike is your end game just get the standard bike and take it to a reputable bike shop. Lots of bike mechanics can do a retrofit. The motor and battery are basically hanging off the stem and seat. I was told this design makes it easy for service and repairs but a good system and equipment shouldn't need repairs. The wires are running all externally and secured with spiral cable wrap. The spiral cable wrap is the plastic stuff used to secure cables under your computer. This stuff is not going to last. Don't buy the suitcase. It's horribly overpriced and very cheaply made. The suitcase is just a case. It is not retrofitted in anyway to secure the bikes in the case. That is done by wrapping and securing with pipe insulation and rubber bands. We've flown our bikes a couple of times and these cases are not going to last the regular wear and tear of travel and airports. One of the wheels on my husband's bike got bent during our last flight. Also don't buy the folding bike rack. It's $200 and doesn't even fit in the suitcase. Presently there are many great bike grips and extensions on the market. The climbing extension on the Bikefriday is low end and unnecessarily long. They are the old school, first generation climbing grips. I'd pass. I'm switching mine out. The bike colors and paint quality is amazing. I'm not saying don't buy a Bikefriday. All I'm saying is do your homework and know what you are getting. For a custom bike it's mediocre at best. Also it takes 30 minutes to assemble when you arrive and 30 minutes to repack.

Bike Friday in Eugene, Oregon offers a unique product:…read more Bikes with 20 inch wheels that rides like a bike with 26 inch wheels that packs inside a suitcase that does not generate oversize charges when checked into a flight . Despite spending a significant amount in treasure $$$, I enjoyed working with Walter to create a bike that I can bring with me when I travel to international or domestic locations that require travel by plane . Walter expertly guided me through what's available (parts, combination of parts that will or will not work together) for the specific performance and utility requirements I was ing for. I brought my 26 inch bike that I have been fitted for and ridden comfortably for over a decade to use as a template for building a Bike Friday bike that will fit my needs. I'm ing forward to getting my custom built bike in a couple of months. Update with photos to come.