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    Bike Friday

    3.7 (23 reviews)
    PriceyBikes
    Closed 8:30 am - 5:00 pm

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    Defective seat mast stay -- it arrived bent so it won't lock into position and bike can't be used.

    My husband ordered two custom New World Tourist e-bikes for our birthday/anniversary and his retirement. This one arrived defective and Green Gear Cycling dba Bike Friday will not resolve the problem of their failure to perform by delivering two new working bikes. Rosey Rosenberg (customer service) gave us 4 options: 1. fix yourself, 2. take to a bike shop to get fixed, 3. YOU pay to return for REPAIR (!?!!), or 4. return at your expense and YOU pay a restocking fee of 15%. He eventually said BF would pay for us to return for repair -- but if we wanted new as ordered we would have to pay for another new seat mast. This is unethical -- Bike Friday failed to perform by fulfilling their contract to deliver working bikes. Expecting customers to pay for Bike Friday's mistakes is outrageous. Rosey claims the damage occurred in shipping -- we can't say-- but BF did insure the package with shipper so why is the customer expected to pay? UNETHICAL COMPANY and representatives.

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    2 years ago

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    6 years ago

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    4 years ago

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    Hanna S.

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    8 years ago

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    11 years ago

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    4 years ago

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    Hanna S.

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    18 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    I've purchased five bike Friday's. Have been happy with the bikes and happier with the customer service.

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    7 years ago

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    9 years ago

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    13 years ago

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    11 years ago

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    9 years ago

    In my book, my Bike Friday (and the folks who helped me design it) are perfection!

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    Review Highlights - Bike Friday

    The bikes have proven to be reliable and perform better than any folding bike should.

    Mentioned in 3 reviews

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    Eugene Electric Bicycles

    Eugene Electric Bicycles

    (41 reviews)

    $$

    This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

    I worked with three different people here to figure out the e-bike that would best work for me…read more Everyone patiently answered each of my questions and made the purchasing process very easy. Our phone messages were promptly returned and the Velotric Breeze 1 bike I purchased is exactly what I wanted. Highly recommended!

    Life Cycle Bike Shop - Kona medium frame

    Life Cycle Bike Shop

    (68 reviews)

    $$$

    Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

    Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

    Arriving By Bike - New handlebars!

    Arriving By Bike

    (33 reviews)

    $$$

    This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

    Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

    Electric Avenue Sports

    Electric Avenue Sports

    (9 reviews)

    Over the past 3-4 months I have had an array of problems with my electric scooter, some of which…read morewere a direct result of the business. I have yet to have an experience that went smoothly start to finish. Each time I have received incomplete/sloppy work or at the very least the work took almost 10 times longer than promised. As the child of a small business owner, I am typically accustomed to and understanding of small businesses bumps and hiccups. However, my experiences were not just small business hiccups. My first couple of times in the shop I was disrespected by employees, and I had no plans on coming back until I was forced as they are the only shop I have found that will work on electric scooters. When I brought in a flat tire, they replaced the tire with an inner tube that had a valve that hit part of my scooter with each rotation of the wheel. Recently I brought my scooter in have solid tires installed. They estimated that it would take 1 week to have the tires delivered and they installed. A week passed and I was called to see if I had the tires. They continued to not finish installing the tires for another 3 weeks. Within a week of picking up my scooter, my scooter was having mechanical issues and the motor was not working efficiently. I also noticed a zip tie on the frame of my scooter. I brought it back to the shop and they said it would be fixed in a day. It was not. I returned the next week and when I arrived I was told that they exposed wires during the installation. They had zip tied exposed wires to the metal frame of my scooter. They estimated another day for it to be fixed, and it again took a week. Essentially, it took them a month to break my scooter and their work has likely voided my 1 year warranty. In their opinion their job is complete and my scooter is in perfect working condition. Given their history incomplete work, I am hesitant to believe their assessment and wary of selling my scooter when I am unsure of its condition and warranty status. Bottom line, their work is inconsistent and they promised completed work in a total of 7-10 days and my scooter was unfixed and in their shop for 7 weeks.

    Bought a Horizon PRO electric scooter for my son from Hawk and feel like it was the best decision…read moreI've made in a while. Although I could have purchased a cheaper model elsewhere, Hawk treated me like family the minute I walked in the door and assured me their scooters and customers were always treated with care for life. I believe him! Great vibes and service, I'm all in with these guys.

    Bike Friday - bikes - Updated May 2026

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