Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Went in on a Sunday with a tire leak. Called and the guy on the phone assured me I called the…read moreright place went right over and was greeted by Matthew he was amazing and fixed it right there. This was such a great experience I would recommend anyone looking for quality and excellent customer service to buy your bike and any accessories to this business

I recently dusted off some bikes that I bought in the late 90s that needed some rehab. I didn't…read morewant to go full tilt and buy new ones, so I checked with Len regarding some replacement parts I needed. He took the time to ask questions to make sure he could help serve me best, and make sure I didn't buy parts I didn't need or wouldn't work. Once we nailed down a game plan, he was willing to take the time to look through some of his used parts and new takeoff parts to get me back going without spending money unnecessarily. Couldn't be happier, and definitely recommend him to anybody looking for great customer service at a fair price with a good selection of parts on hand.

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

Friendliness staff imaginable. Been in here a handful of times for various reasons and have always…read morehad pleasant conversations with the staff. Good pricing too! 100% recommend.

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

I wish I would have found rainy peaks earlier, Chris is super knowledgeable, good dude, great…read morework, I highly recommend Rainy Peaks

Friendly, helpful, and kind. We had to abandon our bike due to a lose crank shaft and the guy was…read morequick to fix it without charge.

Over the past 3-4 months I have had an array of problems with my electric scooter, some of which…read morewere a direct result of the business. I have yet to have an experience that went smoothly start to finish. Each time I have received incomplete/sloppy work or at the very least the work took almost 10 times longer than promised. As the child of a small business owner, I am typically accustomed to and understanding of small businesses bumps and hiccups. However, my experiences were not just small business hiccups. My first couple of times in the shop I was disrespected by employees, and I had no plans on coming back until I was forced as they are the only shop I have found that will work on electric scooters. When I brought in a flat tire, they replaced the tire with an inner tube that had a valve that hit part of my scooter with each rotation of the wheel. Recently I brought my scooter in have solid tires installed. They estimated that it would take 1 week to have the tires delivered and they installed. A week passed and I was called to see if I had the tires. They continued to not finish installing the tires for another 3 weeks. Within a week of picking up my scooter, my scooter was having mechanical issues and the motor was not working efficiently. I also noticed a zip tie on the frame of my scooter. I brought it back to the shop and they said it would be fixed in a day. It was not. I returned the next week and when I arrived I was told that they exposed wires during the installation. They had zip tied exposed wires to the metal frame of my scooter. They estimated another day for it to be fixed, and it again took a week. Essentially, it took them a month to break my scooter and their work has likely voided my 1 year warranty. In their opinion their job is complete and my scooter is in perfect working condition. Given their history incomplete work, I am hesitant to believe their assessment and wary of selling my scooter when I am unsure of its condition and warranty status. Bottom line, their work is inconsistent and they promised completed work in a total of 7-10 days and my scooter was unfixed and in their shop for 7 weeks.

Bought a Horizon PRO electric scooter for my son from Hawk and feel like it was the best decision…read moreI've made in a while. Although I could have purchased a cheaper model elsewhere, Hawk treated me like family the minute I walked in the door and assured me their scooters and customers were always treated with care for life. I believe him! Great vibes and service, I'm all in with these guys.

I hired him based on the quote he gave me. So glad I went with him! I had an aftermarket…read moretouchscreen stereo and back up camera to install. The first attempt was cut short with a defective unit. The second attempt we had a working unit but the AC unit was unsecured in the console. After contacting the manufacturer, we got everything set up perfectly. The whole time he was perfectly willing to deal with the setbacks, never asked for more money or left me hanging. He is a good man, and thorough. 5 stars in my book and you should absolutely hire him!

They really do a great job fixing, building up any shoes you have! They are very nice at the shop…read moreand on the phone. But-of course there is a but, they are extremely slow at doing the great job!!! 4-5 weeks on a more intense repair, ie shoe build up! And the kicker is - you pay up front! Before you see the job that is done, or you can't pick them up for a month or more. This is the only problem. There is not another cobbler choice in Eugene!! I have read that someone calls and needs an emergency heel or strap replaced-I am happy for them. A different tech does those repairs, than my extensive build up. I must tell you that they are very good! In fact when I moved to Texas for a while I UPS'd my shoes to them! So, I must adjust to their schedule!! If you can-you be extremely satisfied!!!

This place is fast! I dropped off my motorcycle boots* in early Jan I think and they had them…read moredone by the end of the month! I asked for them to get them done as soon a possible without having to pay a rush fee, since this is a safety issue (they're my only pair of armored riding boots). Brought them in because their tread was almost completely fine and I was spying on rocks/ gravel a little. Price was kind of high, but they look great and it's way cheaper than buying a new pair! *I had to buy these boots years ago because they were the only vegan ones I could find. Track boots aren't supposed to have much tread so your foot doesn't get pulled off the peg dangerously. However, I ride a cruiser and only do street riding, so some tread is fine.