I recently dusted off some bikes that I bought in the late 90s that needed some rehab. I didn't…read morewant to go full tilt and buy new ones, so I checked with Len regarding some replacement parts I needed. He took the time to ask questions to make sure he could help serve me best, and make sure I didn't buy parts I didn't need or wouldn't work. Once we nailed down a game plan, he was willing to take the time to look through some of his used parts and new takeoff parts to get me back going without spending money unnecessarily. Couldn't be happier, and definitely recommend him to anybody looking for great customer service at a fair price with a good selection of parts on hand.

Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Several months later, I returned to this shop with a completely different bike just to see if…read moreanything had changed. It hadn't. The experience was every bit as dismissive and condescending as before, almost comically so. One mechanic, wearing a vintage Italian cycling cap like some kind of aging gatekeeper of exclusivity, simply stood by the $450 kits and shoes, glaring at me the entire time. The mechanic assigned to me seemed clueless and uninterested. He took one look at my hardtail fatbike, a perfectly standard setup, and declared it "incompatible" with anything they could offer. It felt less like a technical issue and more like laziness paired with the assumption that I wouldn't be willing to pay for the necessary parts. Eventually, near the end of this awkward standoff, he asked what I'd be willing to spend. I shrugged: "Whatever it takes." That's when, miraculously, he sprang into action! Straight to the computer to search Amazon for the parts he had just said didn't exist. I chuckled, made some polite small talk, thanked him, and walked out, never to return.

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

I worked with three different people here to figure out the e-bike that would best work for me…read more Everyone patiently answered each of my questions and made the purchasing process very easy. Our phone messages were promptly returned and the Velotric Breeze 1 bike I purchased is exactly what I wanted. Highly recommended!

The owner is great. Our bicycles haven't been used in 3 years for a variety of reasons, so they…read moreneed more than a tuneup he pointed out on my bike the reason the chain was getting hooked up in the back was whoever worked on the bike last didn't do a complete check of the components. The bikes are now fixed and we have our new bike rack and we are ready to go. I highly recommend PNW they may not be the cheapest but how do you put a price on quality work

Just had my street bike tuned up after the chain twisted on me. Marc was easy to work with and…read moreaffordable. He fixed the chain and tuned it up to like new condition. I'm not used to having the shop come to me. That was convenient.

Recommended. Expert technicians. Reasonable fees. Fast service. I have an old recumbent that…read morethey keep running like a swiss watch.

Knowledgeable staff and great service. We love to suppoert local and it helps they have good…read moreprices too.

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Got here 10 min before they are officially opened (was patiently waiting for the store to open) and…read moreone of the sales associates had the front door wide open so i poked inside and asked them if they sold phone holders (because of not then I don't need to waste my time) the clerk said they did and they can sell me one at 10am. This is not unreasonable and not the reason they get a low review. A man walked up directly behind me with a tire and was standing next to me the other sales clerk came up to him and started chatting and took are of him.... I guess they knew each other. That's all great to have an established customer base but if you're going to tell people to wait until 10am then make everyone wait.. why make some of your customers wonder why they are being told to wait while others get welcomed in and taken care of....

I hired him based on the quote he gave me. So glad I went with him! I had an aftermarket…read moretouchscreen stereo and back up camera to install. The first attempt was cut short with a defective unit. The second attempt we had a working unit but the AC unit was unsecured in the console. After contacting the manufacturer, we got everything set up perfectly. The whole time he was perfectly willing to deal with the setbacks, never asked for more money or left me hanging. He is a good man, and thorough. 5 stars in my book and you should absolutely hire him!

From the owner: Electric Scooter Repair and tuning. All general electronics including automotive audio, home…read moreoutlets and some appliances.