I went in today with a Spec carbon wheel that has a problematic valve. Turned out that thing was…read morecorroded through and through. I'll need a replacement valve (it's threaded) but since I am in Eugene for only a few days and it will need to be ordered, they were not able to help me with the repair. But, they did help me figure it out and made helpful suggestions, all for free. Speedy, too. I appreciated their help and it looked like a nice shop.

Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

Is it possible to give less than a star? Purchased a $2,000 Urtopia ebike (Carbon 1 ST) on sale…read moreabout a month ago. Salesperson was uncertain about what accessories came with the bike and assured me that the medium frame (the only one in stock) would fit me. At 6 foot, I fell between the medium and large frame size, but the sakesperson assured me that the medium size would work. Because of some medical problems (shoulder replacement), I was unable toreally ride the bike for several weeks. After taking my first extensive ride, I realized that the seat post was too short. I rode to the shop where the service guy nicely replaced the seat post with a new one, kept my old seat post, and never mentioned payment. I assumed it was part of the $2,000 purchase price. I returned to the store today (6/19/26), as the ebike controller was not functioning properly. The people at the shop had no idea what the problem was, but the service guy thought the problem was me. To paraphrase what he said: "It may be that this bike is too technologically challenging for an old person like you." The rude service guy also said I skipped out on the payment for the seat post. To add further insult, the shop was unable to solve the problem with the controller. In addition, the cheap little tailight that came with the bike broke on my second ride when I hit a small bump. I hope to resolve the problem diretly with the Urtopia Company. I love the bike, but not the shop. There are many fine bike shops in Eugene who stand behind what they sell. Eugene Electric Bikes is not one of those.

The owner is great. Our bicycles haven't been used in 3 years for a variety of reasons, so they…read moreneed more than a tuneup he pointed out on my bike the reason the chain was getting hooked up in the back was whoever worked on the bike last didn't do a complete check of the components. The bikes are now fixed and we have our new bike rack and we are ready to go. I highly recommend PNW they may not be the cheapest but how do you put a price on quality work

Just had my street bike tuned up after the chain twisted on me. Marc was easy to work with and…read moreaffordable. He fixed the chain and tuned it up to like new condition. I'm not used to having the shop come to me. That was convenient.

Recommended. Expert technicians. Reasonable fees. Fast service. I have an old recumbent that…read morethey keep running like a swiss watch.

Great shop that does super work! Professional staff, a good stock of the best gear, and fun rides.read more

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Thank you for the assistance with repairing my bike and the recommendations for finding the right…read moregear. This is my favorite place for finding all things bicycle related.