This is not a review of the coffee, which happens to be of a very decent standard, as one would expect from the Hungry Ghost chain. If you are interested in my thoughts on their coffee, please see my review of the Flatbush outpost. No, dear Yelpers, this is a review of the man who, without fail, greets patrons with a level of disdain and condescension heretofore unseen.
While I do not expect my coffee to be served with something akin to a scene from Mary Poppins with "a barista is as lucky as lucky can be" thrown in for good measure, I would prefer not having to leave feeling as though I am unworthy of a coffee purchase. Saying "Thank you" with an impressively sarcastic snarl is not going to win you the ostensibly obligatory $1 tip.
While I am certain that the employees at this store are hard at work at their local improv theater during their evenings, perhaps the management would benefit from providing these talented thespians with a script in which manners and common human decency are emphasized. We all know that you do not want to be waiting on us, the dregs of society who march towards "The Man" every morning to become yet another cog in the machine that is corporate America. We get it. But here's a wonderful acting exercise: PRETEND! MAKE BELIEVE! CONCEAL YOUR OUTRIGHT CONDESCENSION! Because, believe it or not, even us simple fools can see that your attitude is abysmal.
For coffee is not difficult to come by in this part of the world -- a far superior Hungry Ghost is down the road; there is a Gorilla nearby; Milk Bar serves consistently good coffee, to name but a few superior outlets of coffee in the neighborhood. With that in mind, the only reason to frequent this place is the semi-convenient location though, at this point, the customer service at Starbucks is preferable. As much as I hate to admit it, I would rather support Starbucks than some of these high-and-mighty individuals at Hungry Ghost.
Conclusion: This is Brooklyn and so good coffee is not a rare commodity. This is not some grungy bar in Bushwick where, at 1 a.m., you can treat the patrons however you please, as nobody is sober enough to care. There are also places in the city where you are shouted at because the staff are overworked and processing a million bagel orders, for example. However, there is a difference between brusque service and being an outright asshole. The baristas in question fall squarely in the latter category.
First thing in the morning, I do want my coffee served with a smile or, at the very least, without being glared at to the point that, upon leaving, I recall the instances when I was bullied as a 6 year old. The staff are not universally bad at this location and there is just one guy and one woman who really ruin it for everyone else. That said, they have made frequenting this establishment almost unbearable. read more