Everything seemed to be awesome when I was shopping and purchased the bike. Then one thing after another went wrong. I paid on a Friday night I was told they would have it ready Wednesday or Thursday. I heard nothing from them until I called on Monday afternoon. They gave me a gift card for $30. Ok it's all good, mistakes happen. Went on my first ride down the C&O and the front tire was wobbling. I spun the tire and it went around one time and stopped. Took it back. Apparently it was not properly adjusted or trued. When I picked it up the mechanic offered to show me how he trues wheels using my front tire as an example and to verify it was ok. The wheel was still a tiny bit off but he said that's normal. They also said I could take it for a ride in their tiny parking lot with cars pulling in and out. I passed on that and assumed it was fixed since they said they took it on a thorough ride. Not sure where... They gave me a kickstand for my troubles. Ok, all is okay again. I rode it into work for the first time since it was "fixed". Going up a hill my chain slipped off. I changed the front sprocket gear while going up a hill. Should this cause a chain to slip off? I got the chain back on and continued my ride to work. The gears were not switch smoothly unless I was on the flat. I was nervous the entire way. The front tire was making that rubbing sound again. Not as bad as the first time but still shouldn't be there at all. I had to ride it home since I had nobody to take me. I got home safely. I took the bike back and they said it was probably best to return it and get my money back. The guy was trying to blame me for riding it wrong. How? I've been riding my whole life. My cheap-ass mountain bike shifted better and never caused me problems. It was a Trek, it should be awesome right? My first and last one. I'll be going elsewhere for my next ride. My problem was three things; I had to call to ask for my paid for bike, they let it out the door with the front tire not true, they insinuated I was the problem with the chain slipping off... Was it my fault the front tire was rubbing too? I'm 135lbs, I've been riding bikes off and on my whole life, 46 years. At any rate, I recommend going elsewhere for your bike repairs and purchases. It seems that they did try to please me but the bike was a lemon. Just wish they wouldn't had insinuated that I did something wrong. Very insulting.
Update: After watching this YouTube video: https://youtu.be/cNnKvVzzGw0
I realize that I might have caused the slipped chain. So I'm changing my rating to a 4. However it doesn't take away from not paying attention to detail. read more