If I could give this zero stars, I would. THE worst customer service. I had Direct for 13 years…read morewhen I lived in WV and decided to keep it when I moved to SC. From the start, it was very bad. Before Direct merged with AT&T, their customer service was outstanding. Since the merge, it is so bad, it's beyond description. Many of their phone reps do not have a good command of the English language, so it was extremely frustrating trying to describe the problem. They are unresponsive to viewing problems and it takes an act of Congress to get a service call or replacement box. After I dropped my AT&T cell service, my cost for Direct doubled. I then started to lose local channels without warning. When they dropped CBS with no notice, I dropped them. Don't plan to ever go back.

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Spectrum probably spent the money they saved by closing this store on a commercial bragging about…read morehow much they care about the rural community. This is the worst company I've ever dealt with. They rip their customers off and make it impossible to get a refund for services they never even get. This rating system should go to negative infinity to account for the fact that companies like this even exist.

After being a great customer for several years I had to sell my house for health reasons so I could…read moretry to live on only social security. Found out Dish can only transfer services if they set up an actual dish and my new community does not allow that. When I called to cancel my subscription I was informed I would have to pay off my contract for $320!! I begged for them to waive the charges or at least let me pay it off over a period of months but they simply don't care, wouldn't budge! I warn anyone who is considering Dish to walk away!

We have had Dish for a number of years and it's been nothing but problems. We were told to reset…read moreour system EVERY time we want to use it. But wait, we can upgrade to the newest box, for a $20 postage, but need to sign a new two year contract! We haven't been able to get them to fix the problem we have been experiencing for the last six months! No balance returned for time unable to watch, nothing! When we said, well after years as a customer if this is how we are treated, guess you don't appreciate our business and the Dish tech replied, "thank you for understanding". Oh, we understand all right. Going to switch to Spectrum with no contracts and better customer service!

Stay away. They do not know what they are doing. They have screwed my bill up 5 times now and…read morecannot ever fix anything. The agents talk out of both sides of their mouths. They lie, and are not truthful. they should be investigated by the State Attorney Generals office!!!

I have been having problems for months now. tech has been out and I have rebooted and restarted my…read morecable and internet several times. now when I call I only get a chat bot. guess I will try to switch to HTC.

Spectrum was trying to get me to pay $168 for what was the government's free Internet and then the…read moregovernment quit paying it and Spectrum started charging me on the damn tired of Spectrum trying to screw me out of money

No customer service skills with public since I've been with Spectrum for 6 years I refuse to go in…read morethere with the manager and employees trash attitudes(not all but sure majority?

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Originally I had to reboot my modem and my eero wifi router multiple times yesterday the 30th of…read moreJune. Ar first I thought the issue was because of the new housing going behind us and all the digging they might have struck the main cable line. So, I called and spoke with Brian Jerigan, I.T. Manager for HTC here in Conway, and he put in a repair ticket in for me and within 15 minutes I had a Service Tech arrive, I may not get his name spelled correctly, but Tey went over and above making sure that I had a good, reliable fiber connection and he reassembled my office area after the work was completed. Kudos to both of these folks for helping out a senior citizen and his spouse in making sure we were up and running. Brian, cannot thank you enough!!!

Excellent service with Htc customer service rep and supervisor over the camera system. Very…read moresatisfied with the team that assistance with replacing my Camera to my home.. Thanks HTC. I would recommend family and friends .

Duane, owner of the store, was really helpful, knowledgeable about his business. Cool guy. Best…read morecustomer service experience at the beach. Would recommend this place for anyone who wants the best customer service possible.

From the owner: Freaky fast 10 minute iphone screen replacement. We fix all other cellphones and tablets as well…read more Lowest prices guaranteed! We also offer the most reliable prepaid cellphone services in the country.