So HTC is a internet provider for the Myrtle Beach area of South Carolina. First off, their…read moreinternet service, I think is the best. Works, even my sims 4 game connected okay without any connection drops. I think their internet is a good service. My dad got this in January because Internet service is like a basic thing nowadays. Anyways, Went to this office on Saturday August 16th 2025 with my mom and dad because we wanted to get a cable provider. We did research the offerings online, so we knew what we wanted, so to speak. Oh, and they also sell phones, and alarm systems. We are only interested in internet and cable. The woman that took care of us was polite and explained all of our options. She also showed us how the cable worked. For instance, they use a small cable box that one cannot even see. One can also get the firestick and stream it on there also. We opted for the cable boxes though, as we are used to that. Price was actually a little on the expensive side- we also paid for all the tv packages which included Passport and passport plus, that has MSG international so that we can watch the NY Rangers game. As New Yorkers, we like that! Passport has channels like discovery life, paramount- bar rescue anyone?, SCFY, and freeform, to name a few. Channel packages also has plenty of options. Now, haven't watched TV much except for Food that made america on the history channel, but using HTC is easy to figure out. The only thing I cannot figure out is captions, and how to turn them on. So far liking our cable service. Also easy to set up too, and easy to call the tech help number- who can help and did help solve any technical issues. So far recommend HTC internet and cable services! Note: Just editing this to 4 stars because it seems like there is no closed caption option for the cable boxes. For people who are hard of hearing like me, this is an great feature to have. Closed captions we did find on the firestick version however, and I am currently using that with no issues.

If I could give this zero stars, I would. THE worst customer service. I had Direct for 13 years…read morewhen I lived in WV and decided to keep it when I moved to SC. From the start, it was very bad. Before Direct merged with AT&T, their customer service was outstanding. Since the merge, it is so bad, it's beyond description. Many of their phone reps do not have a good command of the English language, so it was extremely frustrating trying to describe the problem. They are unresponsive to viewing problems and it takes an act of Congress to get a service call or replacement box. After I dropped my AT&T cell service, my cost for Direct doubled. I then started to lose local channels without warning. When they dropped CBS with no notice, I dropped them. Don't plan to ever go back.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Spectrum probably spent the money they saved by closing this store on a commercial bragging about…read morehow much they care about the rural community. This is the worst company I've ever dealt with. They rip their customers off and make it impossible to get a refund for services they never even get. This rating system should go to negative infinity to account for the fact that companies like this even exist.

After being a great customer for several years I had to sell my house for health reasons so I could…read moretry to live on only social security. Found out Dish can only transfer services if they set up an actual dish and my new community does not allow that. When I called to cancel my subscription I was informed I would have to pay off my contract for $320!! I begged for them to waive the charges or at least let me pay it off over a period of months but they simply don't care, wouldn't budge! I warn anyone who is considering Dish to walk away!

We have had Dish for a number of years and it's been nothing but problems. We were told to reset…read moreour system EVERY time we want to use it. But wait, we can upgrade to the newest box, for a $20 postage, but need to sign a new two year contract! We haven't been able to get them to fix the problem we have been experiencing for the last six months! No balance returned for time unable to watch, nothing! When we said, well after years as a customer if this is how we are treated, guess you don't appreciate our business and the Dish tech replied, "thank you for understanding". Oh, we understand all right. Going to switch to Spectrum with no contracts and better customer service!

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina…read more After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone.

a card was left on my gate in remote location and I called . I was so happy to have a different…read morecheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability.

Spectrum was trying to get me to pay $168 for what was the government's free Internet and then the…read moregovernment quit paying it and Spectrum started charging me on the damn tired of Spectrum trying to screw me out of money

No customer service skills with public since I've been with Spectrum for 6 years I refuse to go in…read morethere with the manager and employees trash attitudes(not all but sure majority?

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Excellent friendly service with HTC worker Mitch for doing a wonderful job. Fast and friendly…read moreservice . Thanks for being a of an amazing team.

Originally I had to reboot my modem and my eero wifi router multiple times yesterday the 30th of…read moreJune. Ar first I thought the issue was because of the new housing going behind us and all the digging they might have struck the main cable line. So, I called and spoke with Brian Jerigan, I.T. Manager for HTC here in Conway, and he put in a repair ticket in for me and within 15 minutes I had a Service Tech arrive, I may not get his name spelled correctly, but Tey went over and above making sure that I had a good, reliable fiber connection and he reassembled my office area after the work was completed. Kudos to both of these folks for helping out a senior citizen and his spouse in making sure we were up and running. Brian, cannot thank you enough!!!

Duane, owner of the store, was really helpful, knowledgeable about his business. Cool guy. Best…read morecustomer service experience at the beach. Would recommend this place for anyone who wants the best customer service possible.

From the owner: Freaky fast 10 minute iphone screen replacement. We fix all other cellphones and tablets as well…read more Lowest prices guaranteed! We also offer the most reliable prepaid cellphone services in the country.

We went into the Spectrum Store to upgrade to an Iphone 17. The process is slow and tedious but we…read morehad an incredible Specialist in Audrey Heon. She is very personable and knowledgeable and she multitasked between customers as our transfer of data and updating took place. She also went without lunch for hours to complete our transition to the new phone and accessory bundle. We recommend highly that you make an online appointment. When we arrived we were the only scheduled appointment with eighteen (18) walk-in customers waiting for service. jeff m Myrtle Beach

Had a reservation at 3pm waited for 20 minutes finally had to say something to be acknowledged.I…read morehad a phone stolen after 2 weeks. Spectrum kept the line charge and the device charge open for a year than recently told me that they could've just suspended the line charge every 2 months so I could just pay off the actual device and not be charged for actual phone line (number) I was not using. I was told by the store clerk while trying to upgrade on of my other 2 lines that this was poor ethics on my behalf. I said so charging me for a phone line I'm not using is good ethics. That where I ended the conversation.