Nyesha & Shaquille in Georgetown, SC were excellent and professional in helping me change carriers,…read morechoose a phone, and transfer data. Friendly and patient with a lengthy and tedious process!

I don't understand how there can be so many outages and for so long. The whole day today was…read morewithout Internet. There's no way of contacting the local branch to find out why. They should have to deduct the down time from the bill...that would force them to keep it running. Plus they have gone up on my bill numerous times this year. I just cancelled the tv service completely...got a much better plan with frndly...more channels and the cost for the whole year is what I was paying per month. I wish I could ditch spectrum altogether but there isn't a good Internet service to replace them with.

Bill promptly came out to give me an estimate for getting an outdoor OTA HDTV antenna installed…read more His initial estimate included a basic antenna and preamp, but he was glad to install my own that I preferred to buy myself, for less. Price was very reasonable. He was very knowledgeable, and understood all my needs and worked with me regarding every aspect of cutting the cable cord. The install looks great, and very professionally done, hiding the run of RG6 coax to my utility box. He was eager to be sure I was happy, and even crimped on a new connector to a custom length of cable I needed to connect a TV, and removed and disposed of the old satellite dish I canceled, for no extra charge. I highly recommend this business, as I am one very satisfied customer!

Bill just upgraded my 9-year-old outdoor roof antenna. he did a great job. his prices are very…read morereasonable. if you're ready to cut the cord, and view local channels OTA for free, I highly suggest you give him a call.

Very pleased with their internet and cell phone service!…read more Internet speed is typically over 300 MPS, I work from home and use Zoom meetings frequently. No problems with service! The cell phone service saves money and is just as good as the service from the Large and Overcharge companies.

It constantly drops the signal at least four or five times a day you have to reset all your…read moreequipment or it has to rebuffer and reset itself the worst service I have ever seen and I can't understand why Brunswick county has allowed this to happen and even have any service in this county this bad.

We just moved here and since we moved in the cable was active then inactive then active ad nauseum…read morefor two solid months. I would have to constantly reboot over and over and over again. We finally called Spectrum and did the bizarre disembodied voice hit prompt this or that and I did that 2x. It said take plug out of wall wait 15 sec re-plug you know the drill. I couldn't rectify the problem because of course the mechanical voice told me to do exactly the same thing over and over again. So, I punched '0' in frustration and got of course an actual woman. She was very sweet and ultimately we had a visit from some workmen as a result of the call. I was told between "3 and 4" that day. 15 min. later they arrived. Mike the seasoned pro and Chris his trailer greeted me warmly and when I said I didn't expect you for a while they said that they were given a window of 12-4. These guys despite that were friendly and accessible. The guys ran some tests and then said that they found a splice in the outside line and that they would rectify this within the week. These two guys are great guys. Life is about balance. Maybe Spectrum is a bit suspect all cable companies are. But if I am interacting with this company at least the people themselves will make my life easier and do it in a kind and responsible manner. The people are the blood that makes the machine run. They are what matter. B5F

I just installed Starlink for $39/mo for wireless. I bought the kit, I think it was $150 one time…read morepayment. You mount it with a clear view to the sky. So my next step was to cancel my WiFi with Spectrum at the Town Center location. I walk in, no reservation, 4 people there. "Can I help you?" Yes, I'd like to cancel my Spectrum Wi-fi. "Who do you have for mobile phone service?" Not interested, I just want to cancel my Spectrum account. "Do you know you just paid your bill for next month 3 days ago?" Can I get a refund? " You'll have to call billing. OK, please cancel my account. "OK, it's cancelled." I called billing. Billing asked me for my phone number, address, DOB, etc. Then they wanted my 4 digit code which I gave them, then my 6 digit code, which I gave them, then they said We are going to email you a code, please read it back to me. I want to cancel my account and would like a refund for the unused portion. Then they transferred me to another customer service representative Who put me through the same process asking me for my address, Etc. Finally, I told them "forget the refund, just cancel my account. Keep the unearned portion of my payment. I saw where Spectrum had kept me in the phone for 45 minutes. They then told me they had put in a "work order" to disconnect my account. Why don't you just cancel my account? "We have to request someone else to do it" My point here is simply to avoid doing business with Spectrum because of 1. They keep upping the cost of wi-fi service. 2. Their customer service is terrible and time wasting. 3. Spectrum throttles band width during peak demands causing your video to stop and the 'spinner' appears on your screen. 4. There is a much better wi-fi service at lower cost available with Starlink. 5.It took me an hour and 25 minutes in Spectrum to cancel my account. Be forewarned in dealing with Spectrum. 6. The employees in Spectrum are trained to keep people from canceling their account. Be forewarned. 7. I am sure they are good people. It's just that Spectrum trains them to treat you this way to keep you paying.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

The staff here were friendly and helpful. The mark downs are for the company that claims they have…read morethe best service for internet, cable, and phone. Find it really sad that their best package only consist of 60mb down and 5 up when other companies are hitting the 100mb down and atleast 10mb up within the same price range. Plus a 200 hundred dollar charge to get a 100mb download package is pretty low. If you are afforded the opportunity to choose between other companies vs Spectrum avoid Spectrum.

We recently cancelled our service. After a month we received a bill for the following month. We…read morecalled them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers.

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

Normally like the service but recently changed my service for financial reasons. Wanted to add 3…read morechannels (mind you they have a QR code to add them that didn't work) so I called them to add only 3 channels. They wanted $64 more for a measly 3 channels. Utterly ridiculous in my opinion. I expected a minimal charge but $64 for 3 channels? Really? Don't offer a QR code to add channels if you are just going to rip people off. Very disappointed to say the least.

Direct TV is awful! They continue to have contract disputes which always negatively impacts its…read morecustomers. Direct tv continues to increase their prices while decreasing their services. I pay hundreds of dollars to watch sports and now I can't even do that. Then they offer a $30 reduction in price for their inability to provide the service I pay for. I'm done you will get your devices back next week.

My issue is not with the employees who came to the house to do the actual installation of service…read moreto the house but with the billing. I had just prurchased the house and was told that I could do self install because "SERVICE WAS AT THE PROPERTY" Self instal is easy so I made the decision to signup with Xfinity. When I went to install the system I found all the connections to the house were not Xfinity. I Could not self install. Technician came to property and confirmed there was no serevice at the house for Xfinity and had to run new lines. I was charged $100 for services of technicians. This should not be the case since I was told incorrect information about having service to my house. Secondly the internet provided throttles faster and slower depending on time of day making my job harder to use. Lastly; when I reached out to customer service rep over the $100 charge all he would say was that I eas told there would be a charge and not listen to anything I had to say. VERDICT - I will switch providers...$100 is not the problem it's that I had no choice because there was no service at the house as I was informed. If Xfinity feels $100 is that important.. they just lost a customer.

Absolutely the WORST customer service I have ever experienced....both on the phone and online and…read morein person. We switched to fiber optic service for wifi and internet. I would rate them as zero stars if that were possible.

Issues with streaming finally addressed, and with excellent followup. It's unfortunate that I had…read moreto file 3 tickets, and submit a community survey before this issue was addressed, but once they started acting on it, it was quickly and professionally resolved. Here's the lesson for providers: some of your customers actually have a clue (30+ years in network management). Don't assume they are rubes and that when they tell you it is NOT the in-house equipment but an upstream problem, just listen and investigate. It's infuriating to have to spend hours getting someone to listen. Again, my thanks to the tech and supervisor who did finally listen, investigate and fix the problem impacting many people in our community.

First, I will say that the customer service and techs do their jobs well, and I do not have any…read moreissues with them. So they get 4 stars. BUT... the internet service is horrible! -2 stars! In my opinion, this is what is most important! When you pay for 2 Gbps speeds and the best I can get is 850 Mbps, and I am directly plugged in with CAT-6! I want to call Spectrum! I should get what I pay for. My Firestick and other handhelds are always buffering. I have called them, and they say it is working as designed. Well, I used to have Spectrum. They are Fast! Very Fast! Bottom line is that you don't get what you pay for. Please do better, Home Telecom!