I don't understand how there can be so many outages and for so long. The whole day today was…read morewithout Internet. There's no way of contacting the local branch to find out why. They should have to deduct the down time from the bill...that would force them to keep it running. Plus they have gone up on my bill numerous times this year. I just cancelled the tv service completely...got a much better plan with frndly...more channels and the cost for the whole year is what I was paying per month. I wish I could ditch spectrum altogether but there isn't a good Internet service to replace them with.

best service i had in years and and when I need help with something spectrum is always there to…read morehelp with questions so I give you guys five star for all the help that you gives I appreciate y'all!!!

Bill promptly came out to give me an estimate for getting an outdoor OTA HDTV antenna installed…read more His initial estimate included a basic antenna and preamp, but he was glad to install my own that I preferred to buy myself, for less. Price was very reasonable. He was very knowledgeable, and understood all my needs and worked with me regarding every aspect of cutting the cable cord. The install looks great, and very professionally done, hiding the run of RG6 coax to my utility box. He was eager to be sure I was happy, and even crimped on a new connector to a custom length of cable I needed to connect a TV, and removed and disposed of the old satellite dish I canceled, for no extra charge. I highly recommend this business, as I am one very satisfied customer!

Bill just upgraded my 9-year-old outdoor roof antenna. he did a great job. his prices are very…read morereasonable. if you're ready to cut the cord, and view local channels OTA for free, I highly suggest you give him a call.

Just signed up for cellular and internet service with Focus Broadband in Sunset Beach, and the…read moreexperience has been outstanding. We had the pleasure of working with Arnell, who was truly delightful. She made the entire setup process smooth and easy, explaining everything clearly and thoroughly. Both the internet and mobile phone service have been excellent so far. The Sunset Beach office definitely deserves a 5-star rating--highly recommend this location for anyone looking to establish new service.

Just had our cable provider changed to Focus Broadband and service was impeccable! Our technician,…read moreJohn was very knowledgeable, professional and friendly! He had to do some detective work to figure some things out and had everything working within an hour. Thanks for the great job!

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Not about the summerville location, but spectrum as a whole is absolute garbage. Rude…read morerepresentatives or absolutely clueless people who mislead you. No regard whatsoever to appease long time customers when THEY are the ones that made the mistake. Disgusting service. Will never get a spectrum plan again.

Been waiting six months on them to come out and put Internet in my home ever time I call they have…read morea different problem on to why they can't do it on the days they tell me they will be out sad that I've payed my money but can't get what I been waiting's on for months don't us spectrum's for anything sad people that don't care to help you or don't speak much, English

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

It's awful. Today I have multiple channels missing. I pay for a sports subscription. No channels.read more

Direct TV is awful! They continue to have contract disputes which always negatively impacts its…read morecustomers. Direct tv continues to increase their prices while decreasing their services. I pay hundreds of dollars to watch sports and now I can't even do that. Then they offer a $30 reduction in price for their inability to provide the service I pay for. I'm done you will get your devices back next week.

Normally like the service but recently changed my service for financial reasons. Wanted to add 3…read morechannels (mind you they have a QR code to add them that didn't work) so I called them to add only 3 channels. They wanted $64 more for a measly 3 channels. Utterly ridiculous in my opinion. I expected a minimal charge but $64 for 3 channels? Really? Don't offer a QR code to add channels if you are just going to rip people off. Very disappointed to say the least.

Absolutely the WORST customer service I have ever experienced....both on the phone and online and…read morein person. We switched to fiber optic service for wifi and internet. I would rate them as zero stars if that were possible.

Got new white tower today and took 15 minutes to set with phone support. Found out later today WiFi…read morewas not connected during setup. Had to call in and get help getting my new white tower completely connected. Took 38 minutes.

First, I will say that the customer service and techs do their jobs well, and I do not have any…read moreissues with them. So they get 4 stars. BUT... the internet service is horrible! -2 stars! In my opinion, this is what is most important! When you pay for 2 Gbps speeds and the best I can get is 850 Mbps, and I am directly plugged in with CAT-6! I want to call Spectrum! I should get what I pay for. My Firestick and other handhelds are always buffering. I have called them, and they say it is working as designed. Well, I used to have Spectrum. They are Fast! Very Fast! Bottom line is that you don't get what you pay for. Please do better, Home Telecom!

The service was very mediocre and overpriced. I went to return the service equipment when I went to…read morea new provider and the customer service representative was one of video chat with her boyfriend. It was very unprofessional. No, I would not recommend this business. I went to T-Mobile and the service is so much better and cheaper. Highly recommend if you live in Nexton do that.