Cable company popping up around the area. Currently just Daniel Island, Moncks corner, and selected…read moreSummerville locations. Prices? If you have a new neighborhood, not much you can do until your HOA can have a vote. In my opinion, Home Telco's value for high-speed bandwidth for the money is very poor. Pricing in this industry is always partially-fixed like gas stations on a major intersection, so you're really just looking at service as the differentiator. Tech guys are very nice and conscientious. That is a big plus. Phone support is based out of Moncks Corner, and hit-or-miss. 1 of 4 calls is handled well. The other 3 phone reps act like they've never heard of the services they provide. It would be comical if I didn't work out of my house and depend on Internet reliability. Website tech support? Your grandmother's blog is better than their website. What, your grandmother doesn't have a blog? It's still better than their website. (edit: maybe they read my review because they re-did the website. My Grandma is still talking smack because it's still awful) These guys seem to be getting all new neighborhoods so you don't have to worry about it. Knology was always pretty good when I had them.

The Internet never works properly. Can't load videos on the phone. TV streaming services freeze…read moreconstantly. When attempting to game I constantly get kicked from servers and logged out of PlayStation Network. The internet issues couldn't all be listed. and they are the only provider in my area. my last house I paid $20 less a month for ten times the internet.

I've had U-verse for about 8 months and I love it. I've heard good and bad from other people so it…read moremost likely depends on your area/address. I previously had WOW and their Internet was great (hardly any downtime) but their TV options, especially DVR, just sucked. As soon I knew U-verse was available at my address, I signed up. I will warn that they say installation takes about 2 hours but it was more like 4 hours (I'm sure there are many factors that affect this). Since I've had it, my Internet went out ONCE during a horrible storm but was literally back up within 5 minutes. I have never experienced Internet service that is this dependable. I have their U-300 TV service with whole home DVR and it's great - you can record up to 4 shows at once (but it will be less if you are only recording HD so I mix it up) and you can watch from any room, including pausing something and picking it up in another room. Of course we are on a intro promotion for the first 12 months so our price will definitely increase in a few months but hopefully when I call they will give us a deal.

Absolute Garbage. Unreliable. Had four outages that each…read morelast a FULL DAY in the past couple months. I'm now "on notice" with my job, since I work from home. Hopefully I can get by on the $2.60 they credit my account for each full day of work I've lost. I've managed to get a 5G hotspot as a fail-over, but 5G service here is poor, so I'm forced to rely on their failure of a service. If you need reliable internet, find it elsewhere. We're looking into Starlink.

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Absolutely the WORST customer service I have ever experienced....both on the phone and online and…read morein person. We switched to fiber optic service for wifi and internet. I would rate them as zero stars if that were possible.

NEGATIVE STARS NEEDED…read more after 30+ years this company is still fkn incompetent!!!! They lack any brain power to not only understand an issue but resolve it. Heck even just a physical item is beyond their abilities.... having the cable replaced and trying to get it buried is way beyond their skill set / brain power.... 13 months and still working on having someone bury the line.... I hope Elon puts them out of business!!!

We recently cancelled our service. After a month we received a bill for the following month. We…read morecalled them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers.

Not about the summerville location, but spectrum as a whole is absolute garbage. Rude…read morerepresentatives or absolutely clueless people who mislead you. No regard whatsoever to appease long time customers when THEY are the ones that made the mistake. Disgusting service. Will never get a spectrum plan again.

The two associates at this location were great. We had a…read more2:00 appointment. Ms. merika helped us right away. They both, Samantha too, answered all our questions and successfully helped us with our telephone transition from another provider. Merika also helped my husband with his new I Phone 17. Both of these store associates merit an outstanding rating for their knowledge and dedication to their profession, not to mention their admirable abundance of patience. Spectrum is lucky to have such great employees. Skip and Kathy

Walked in on a Saturday without an appt. Store was empty. Samantha helped us right away. We…read moreexplained our needs and she addressed them all and offered solutions. Extremely satisfied with her service.

Wired Installations is a professional electronics installation company that did a great job wall…read moremounting my 65" flat screen television and soundbar. The company was easy to work with and sent Marcus and Cameron to do the project. They work clean, removed an old tv and installed a new articulating wall mount and television. They showed up and called before they arrived. I am happy with the work quality and professionalism. The price was fair for the tasks. Highly recommended. Kudos!

Mike and Nevin were very friendly and knowledgeable. And though they dealt with a few unexpected…read morecurveballs, they accepted the challenge and were determined to get the job done. I got a 65" tv hung on a shiplap wall above my fireplace, as well as a power supply and a 55" tv hung on my screened in porch. I was very pleased with their communication and price.